酒店常见宾客100问Word文件下载.docx

1、10、Where is the shop for souvenir?11、各景区都有卖小纪念品的商店11、All scenic spots are selling small souvenirs shop12、ATM机在酒店的哪个区域？12、Where is the ATM in the hotel?13、ATM机即银行自动取款机，目前酒店还没有此项效劳。13、ATM machine that the bank automatic teller machines, the current hotel has not this service.14、酒店哪个部门提供兑换零钱效劳？14、Which

2、 department of the hotel provides change service?15、酒店前台提供此项效劳 15、The Front Desk offers this service.16、酒店何部门提供留言效劳？16、Which department offers Message service?17、酒店前台提供此项效劳17、 Hotel front desk to provide this service18、酒店客房结帐时间至中午12时18、Hotel check-out time to noon 1219、结帐时是否可使用信用卡？19、you use a credi

3、t card when you check out?20、可以20、sure21、横店影视城共有几家酒店？21、Heading film and television city a total of several hotels?22、横店影视城共有3家四星、4家三星、26家经济性酒店22、 Heading film city a total of 3 four-star, 4 Samsung, 26 economy hotel23、Check-in和Check-out的时间？23、Whats the time for Check-in and Check-out?24、Check-in的意思

4、是入住登记，Check-out指结帐离店。一般来说，中午12:00以后办理Check-in，下午2:00之前办理Check-our。具体情况会根据营业情况作调整，详情请洽各酒店总台。24、Check-in: reporting ones arrival, as at a hotel desk;Check-out: leaving a hotel after paying the bill. Generally, Check-in is not transacted until 12 a.m. Check-out is transacted in 2 p.m. It will be adjust

5、ed according to the business situation, Please connect the Front Desk on ext. 1. for details.25、酒店何部门可提供兑换外币效劳？25、Which department offers the service of exchanging the foreign currency?26、酒店前台可提供此项效劳26、The Front Desk in the hotel offers this service.27、 可否使用信用卡做CASH PAID OUT？27、Whether or not can th

6、e guests us credit cards to CASH PAID OUT?28、CASH PAID OUT是指信用卡提现付帐。宾客可通过ATM机提取现金或是使用信用卡在前台做有限额规定，使用者在提款时需按提示输入密码。28、The guests can draw the cash from ATM in the lobby or paid out at the Front Desk by International Credit card（ with limited amount）. The user should enter Pin Number upon the instruct

7、ion given by the machine.29、 酒店何部门提供礼品包装效劳？29、Which department offers the service of packing the presents?30、酒店小商品店可提供此项效劳。30、Hotel small shop can provide this service31、酒店大堂在哪？31、Where is the hotel lobby?32、酒店大堂一般在你办理入住登记的地方32、The hotel lobby is where you check-in.33、酒店是否有家庭房入住？33、Does the hotel ha

8、ve a family room to live in?34、目前酒店还没有家庭房提供34、At present, the hotel has no family room to provide35、酒店的洋酒品种有哪些品种？35、The hotels wine varieties which breed?36、 Martini （Dry/Resso） 马天尼白/红；37、Campari金巴利38、Vodka/伏特加：39、Smirnoff/皇冠40、RUM/朗姆酒：41、哈瓦那俱乐部Havana Club；42、Bacardi百家得43、 Gin/金酒：44、Premium Scotch W

9、hisky/高级苏格兰威士忌：45、酒店是否有行政酒廊？45、Does the hotel have executive lounge?46、酒店的早餐时间？46、Breakfast in the hotel?47、7:00am10:00am 00am 10: 00am48、酒店供给的早餐是自助餐还是点菜？48、Whether the breakfast offered by the hotel is buffet or a la crate?49、 酒店供给的早餐是自助餐49、Breakfast is served at the hotel buffet50、酒店供给早餐是中式还是西式的？5

10、0、The Chinese breakfast or Western?51、酒店供给中式早餐，但含西式类食品。51、Hotel supply of Chinese style breakfast, but with western style food.52、同一家公司都入住酒店行政楼的客人，可否使用免费会议室？52、The same company, the executive floor of the Check Inn Hotel guests, can use free conference room?53、要依据酒店规定执行53、To perform according to the

11、 hotel regulations54、行政酒廊的 号码是多少？54、How much is the executive lounges telephone number?55、 行政酒廊 号码：0579-XXXXXXXX56、客房至客房的 怎么打？56、 How to make the call between the rooms?57、先拨X，在直拨房间号码 57、Dial XXX first, then dial the room number directly.58、客房内 机上的灯为什么会亮？58、Why the light of the telephone in the gues

12、t-room shall glitter?59、留言显示灯闪烁意为有留言，酒店留言有两种：语音留言和书面留言 59、The glittering light means there is a message. There are two kinds of messages: sound message and letter.60、外线怎么打？60、How to call outside?61、 市内先拨XXXX，再直拨 号码61、For local call dial XXXX first, then dial the number directly.62、国内，国际先拨XXXX，再拨区号及

13、号码62、For IDD/DDD call dial XXXX first, then dial areacode and telephone no.63、怎样听取语音留言？63、How to get the sound message?64、可直接在客房内 留言灯上按下按钮听取留言。64、Pressed the bottom of message light on the telephone from the guestRoom.65、如何获得国家代码和地区代码？65、How to get the country code and district code?66、可向酒店商务中心和总机查询

14、，客房内的黄页亦可供查询。66、It can be inquired from the Business Center and Operator. It can also be looked up in the Yellow Pages in the guest rooms.67、如何获得网络号码？67、How to get the network number?68、可向酒店总机查询。68、It can be inquired from the Operator.69、酒店市内 、国内长途和国际长途的收费标准？69、Whats the standard charge of the local

15、 call, DDD and IDD?70、市内 免费70、Free of charge71、国内长途：XXXX元/分钟71、Domestic long distance: XXXX yuan / min72、国际长途：港澳台地区XXXX元/分钟72、International long distance:Hong Kong, Macao and Taiwan regions XXXX yuan / minute73、其他地区XXXX元/分钟。73、Other areas XXXX yuan / min.74、Check-out时计入房帐，免收效劳费。74、Check-out is inclu

16、ded in the House bill, free of service charg75、酒店订房 号码、 号码是多少？75、Hotel booking telephone number, fax number?76、房内如何上网？ 76、How to access the inter-net in the room?77、免费宽带上网系统77、high speed broadband Internet access system78、酒店何部门提供代订火车票和机票效劳?78、Which department offers Ticket service?79、酒店商务中心提供此项效劳79、

17、Business Center offers this service.80、酒店哪能上网？收费标准？80、Where to access the inter-net? Whats the standard charge?81、酒店客房内提供免费宽带上网效劳。81、Free broadband Internet access in Hotel rooms.82、酒店的网址？集团总部的网址？82、Whats the website of the hotel and our Headquarter?83、免费订房 是多少？83、Whats the Toll free Number?84、中国地区为

18、0579-XXXXXXXX84、The number of China is: 0579-XXXXXXXX85、如何咨询各酒店、景区的 号码？85、How to consult the hotel, the area of the phone number?86、可向酒店总机总台询问86、Ask the hotel operator station87、如何查询其他国家和地区的 号码？87、How to check the telephone number of other countries and regions?88、可向酒店前台、商务中心、总机查询88、We refer you to

19、the hotel front desk, business center, switchboard89、酒店是否提供自动洗衣效劳？89、Does hotel offer the automatic laundry service?90、酒店暂时不提供此项效劳90、The hotel doesnt offer this service for the moment.91、如何获得气象信息？91、How to get the weather information?92、可向前台或总机查询气象92、To the receptionist or operator check weather93、酒

20、店内有医生和药房吗？93、Is there a medical service in the hotel?94、酒店暂时不提供此项效劳94、The hotel doesnt offer this service for the moment.95、自助餐时可否带走食物？95、Is it permitted to take away food while buffet?96、一般来说不允许96、Its not permitted generally.97、作为前台接待员，你认为应具备哪些能力？答：1、熟练前台业务；2、了解饭店设施设备和效劳工程；3、快速准确地提供有关问讯效劳；4、运用心理学知识

21、，针对身份不同的宾客选择不同的沟通方式。97、as a receptionist, what do you think should have?Answer:1, familiar with the front desk business;2, understanding of hotel facilities and equipment and services;3, provide the fast information service accurately;4, the use of psychological knowledge, for the identity of differ

22、ent gue sts choose different ways of communication.98、良好的效劳意识主要表现在哪些方面？1、热爱旅游事业，热爱旅游工作；2、有责任心和荣誉感，关心和体贴每一位宾客；3、自觉地加强自身的业务素质和思想修养。98、a good sense of service mainly in what areas?1, love to travel, love the work of tourism;2, have the sense of responsibility and honor, care and considerate of every gu

23、est;3, consciously strengthen their own business quality and ideological tr aining.99、总台效劳中有哪些具体的推销方法？1、根据不同对象、不同宾客适时推销；2、利用优势、特色进行推销；3、利用包价内容帮助推销；4、主动询问，及时向宾客提出合理建议；5、带着客人参观设施，进行现场推销，吸引宾客； 6、适时向宾客推荐饭店的其它效劳工程。99、what are the specific marketing methods? Answer:1, according to different objects, diffe

24、rent guests timely marketing;2, the use of advantages, features to sell;3, the use of the contents of the package to help promote the sale;4, take the initiative to ask, timely advice to the guests;5, to lead the guests to visit the facilities, to conduct on-site sales, to attract guests;6, in time

25、to recommend the hotel to the guests of the other service s.100、按照公安局有关旅馆住宿登记的规定，客人入住登记时需填写哪些内容？1、姓名，性别，年龄，有效证件号码，工作单位，家庭住址，何处来，何处去，抵达及离店日期，同住人及关系，本人签名。2、外国客人另外还需填写护照号码、签证号码、种类及有效日期，入境日期等。100、in accordance with the provisions of the Public Security Bureau of hotel accommodation registration, guests

26、in the registration required to fill in what content?1, name, sex, age, number of effective certificate, work units, home address, where, where to go, arrival and departure date, and live, I signed.2, foreign guests also need to fill in the passport number, visa number, type and effective date, date

27、 of entry, etc.前台 客人嫌入住手续太繁琐，不愿填写登记卡时你怎么办？1、解释入住登记的有关规定。2、帮客人填写，并请其签名。3、将客人资料存档，以后在入住前帮客人填好登记表。5, the guest too cumbersome, do not want to fill in the registration card when you do?1, to explain the relevant provisions of the registration.2, to help guests fill in, and please their signature.3, the guest informa