robbinsmgmt10tb12Word下载.docx

1、3） In the white-water rapids metaphor of change, managers should expect change at any time, and it may last for unspecified lengths of time. 2 Page Ref: 2604） Organizational change can be any alterations in people, structure, or technology. 262 Types of Organizational Change5） Any manager can be a c

2、hange agent. 2616） Changing structure includes any change in structural variables such as reporting relationships, coordination mechanisms, employee empowerment, or job redesign.7） Computerization is a technological change that replaces people with machines.Skill: AACSB: Technology8） Competitive fac

3、tors or new innovations within an industry often require managers to introduce new equipment, tools, or operating methods.9） Probably the most visible technology changes in recent years have come through managers efforts to expand corporate financing.10） Managers used different OD techniques during

4、the strategic change including team building, survey feedback, and intergroup development. 26311） Sensitivity training is a method of changing behavior through unstructured group interaction. 1 Page Ref:12） Change threatens the investment youve already made in the status quo. 264 Managing Resistance

5、 to Change13） One reason people resist change is that it substitutes ambiguity for uncertainty.14） One reason people resist change is the belief that the change is incompatible with the goals and interests of the organization. 26515） Negotiation refers to covert attempts to influence, twisting and d

6、istorting facts, or withholding information.16） Cooperation refers to covert attempts to influence.17） Manipulation is the use of direct threats.18） A major disadvantage of coercion is that it is may be illegal.19） Cultural change is easier when the organizational culture is strong. 26620） A leaders

7、hip change can facilitate cultural change.21） Cultural change is likely to take place when a dramatic crisis occurs.22） The number of employees experiencing job stress in the United States ranges anywhere from 40 to 80 percent. 26723） Stress is the physical and psychological tension an individual fe

8、els when he or she is facing or experiencing extraordinary demands, constraints, or opportunities for which the outcome is perceived to be both uncertain and important. Contemporary Issues in Managing Change24） Stress can be caused by personal factors and by job-related factors. 26825） Stress sympto

9、ms can be grouped under three general categories: physical, psychological, and behavioral.26） In terms of organizational factors, any attempt to lower stress levels has to begin with employee selection.27） A realistic job preview during the selection process can minimize stress by reducing ambiguity

10、 over job expectations.28） Having creative people is not enough to get innovative products and work methods. 271 Stimulating Innovation29） Managing change is an integral part of _.A） top managements jobB） middle-level managementC） the first-line managerD） every manager D30） The Sarbanes-Oxley Act is

11、 an example of which of the following forms of environmental change?A） internalB） technologyC） government laws and regulationsD） labor markets C31） Assembly-line technology is changing dramatically as organizations _.A） develop new products for the marketB） replace human labor with robotsC） replace

12、old manually controlled machines with newer machinesD） find new markets for their products B32） Changing human resource management activities to attract and retain health care specialists due to increased needs for those workers is an example of what kind of environmental change factor?A） marketplac

13、eC） labor marketsD） economic33） Falling interest rates are an example of what external force?B） government laws and regulationsD） economic changes34） Which of the following is not an internal force of change?A） technologyB） strategyC） workforceD） employee attitudes A35） Which of the following is not

14、 an external force of change?C） economic changesD） workforce36） Internal forces that stimulate the need for change tend to originate primarily from the impact of external forces or from _.A） the forces of competitionB） change in technologyC） customer demand for the products the company producesD） th

15、e internal operations of the organization37） Increasing the numbers of employed women and minorities forces managers to pay attention to what change factor?A） strategyB） workforceC） equipmentD） technology Multicultural and Diversity38） Labor strikes are an example of what change factor that may enco

16、urage a change in management thinking and practices?A） workforceB） equipmentC） employee attitudesD） strategy39） One of the primary views of the change process is _, while the other view is _.A） problematic; encouragedB） occasional; continuousC） costly; conservativeD） optimistic; pessimistic40） Lewin

17、s theory is consistent with which view of organizational change?A） continuousB） contemporaryC） MayosD） 41） According to Kurt Lewin, which of the following is not a stage in the change process?A） unfreezingB） changingC） refreezingD） restraining42） According to Kurt Lewin, increasing the driving force

18、s, which direct behavior away from the status quo, is a means of doing which of the following?C） restraining forcesD） refreezing43） The unfreezing step of the change process can be thought of as _.A） thawing the organization loose from the current status to the new statusB） making the move to the ne

19、w organizational conditionC） loosening the organization from the old condition and moving it to the new conditionD） preparing for the needed change44） According to Lewin, which of the following is the objective of refreezing?A） directs behavior away from the status quoB） hinders movement away from e

20、xisting equilibriumC） eliminates the need for future changeD） stabilizes the new situation45） The _ is consistent with uncertain and dynamic environments.A） calm waters metaphorB） white-water rapids metaphorC） contemporary metaphorD） continuous metaphor46） In the white-water rapids metaphor, change is a natural state, and managing change is _.A） an accepted practiceB） an expected practiceC） a continual processD） a maintenance process47） What i