robbinsmgmt10tb12Word下载.docx

robbinsmgmt10tb12Word下载.docx

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3）Inthe"

white-waterrapids"

metaphorofchange,managersshouldexpectchangeatanytime,anditmaylastforunspecifiedlengthsoftime.

2PageRef:

260

4）Organizationalchangecanbeanyalterationsinpeople,structure,ortechnology.

262

TypesofOrganizationalChange

5）Anymanagercanbeachangeagent.

261

6）Changingstructureincludesanychangeinstructuralvariablessuchasreportingrelationships,coordinationmechanisms,employeeempowerment,orjobredesign.

7）Computerizationisatechnologicalchangethatreplacespeoplewithmachines.

Skill:

AACSB:

Technology

8）Competitivefactorsornewinnovationswithinanindustryoftenrequiremanagerstointroducenewequipment,tools,oroperatingmethods.

9）Probablythemostvisibletechnologychangesinrecentyearshavecomethroughmanagers'

effortstoexpandcorporatefinancing.

10）ManagersuseddifferentODtechniquesduringthestrategicchangeincludingteambuilding,surveyfeedback,andintergroupdevelopment.

263

11）Sensitivitytrainingisamethodofchangingbehaviorthroughunstructuredgroupinteraction.

1PageRef:

12）Changethreatenstheinvestmentyou'

vealreadymadeinthestatusquo.

264

ManagingResistancetoChange

13）Onereasonpeopleresistchangeisthatitsubstitutesambiguityforuncertainty.

14）Onereasonpeopleresistchangeisthebeliefthatthechangeisincompatiblewiththegoalsandinterestsoftheorganization.

265

15）Negotiationreferstocovertattemptstoinfluence,twistinganddistortingfacts,orwithholdinginformation.

16）Cooperationreferstocovertattemptstoinfluence.

17）Manipulationistheuseofdirectthreats.

18）Amajordisadvantageofcoercionisthatitismaybeillegal.

19）Culturalchangeiseasierwhentheorganizationalcultureisstrong.

266

20）Aleadershipchangecanfacilitateculturalchange.

21）Culturalchangeislikelytotakeplacewhenadramaticcrisisoccurs.

22）ThenumberofemployeesexperiencingjobstressintheUnitedStatesrangesanywherefrom40to80percent.

267

23）Stressisthephysicalandpsychologicaltensionanindividualfeelswhenheorsheisfacingorexperiencingextraordinarydemands,constraints,oropportunitiesforwhichtheoutcomeisperceivedtobebothuncertainandimportant.

ContemporaryIssuesinManagingChange

24）Stresscanbecausedbypersonalfactorsandbyjob-relatedfactors.

268

25）Stresssymptomscanbegroupedunderthreegeneralcategories:

physical,psychological,andbehavioral.

26）Intermsoforganizationalfactors,anyattempttolowerstresslevelshastobeginwithemployeeselection.

27）Arealisticjobpreviewduringtheselectionprocesscanminimizestressbyreducingambiguityoverjobexpectations.

28）Havingcreativepeopleisnotenoughtogetinnovativeproductsandworkmethods.

271

StimulatingInnovation

29）Managingchangeisanintegralpartof________.

A）topmanagement'

sjob

B）middle-levelmanagement'

C）thefirst-linemanager'

D）everymanager'

D

30）TheSarbanes-OxleyActisanexampleofwhichofthefollowingformsofenvironmentalchange?

A）internal

B）technology

C）governmentlawsandregulations

D）labormarkets

C

31）Assembly-linetechnologyischangingdramaticallyasorganizations________.

A）developnewproductsforthemarket

B）replacehumanlaborwithrobots

C）replaceoldmanuallycontrolledmachineswithnewermachines

D）findnewmarketsfortheirproducts

B

32）Changinghumanresourcemanagementactivitiestoattractandretainhealthcarespecialistsduetoincreasedneedsforthoseworkersisanexampleofwhatkindofenvironmentalchangefactor?

A）marketplace

C）labormarkets

D）economic

33）Fallinginterestratesareanexampleofwhatexternalforce?

B）governmentlawsandregulations

D）economicchanges

34）Whichofthefollowingisnotaninternalforceofchange?

A）technology

B）strategy

C）workforce

D）employeeattitudes

A

35）Whichofthefollowingisnotanexternalforceofchange?

C）economicchanges

D）workforce

36）Internalforcesthatstimulatetheneedforchangetendtooriginateprimarilyfromtheimpactofexternalforcesorfrom________.

A）theforcesofcompetition

B）changeintechnology

C）customerdemandfortheproductsthecompanyproduces

D）theinternaloperationsoftheorganization

37）Increasingthenumbersofemployedwomenandminoritiesforcesmanagerstopayattentiontowhatchangefactor?

A）strategy

B）workforce

C）equipment

D）technology

MulticulturalandDiversity

38）Laborstrikesareanexampleofwhatchangefactorthatmayencourageachangeinmanagementthinkingandpractices?

A）workforce

B）equipment

C）employeeattitudes

D）strategy

39）Oneoftheprimaryviewsofthechangeprocessis________,whiletheotherviewis________.

A）problematic;

encouraged

B）occasional;

continuous

C）costly;

conservative

D）optimistic;

pessimistic

40）Lewin'

stheoryisconsistentwithwhichviewoforganizationalchange?

A）continuous

B）contemporary

C）Mayo'

s

D）"

41）AccordingtoKurtLewin,whichofthefollowingisnotastageinthechangeprocess?

A）unfreezing

B）changing

C）refreezing

D）restraining

42）AccordingtoKurtLewin,increasingthedrivingforces,whichdirectbehaviorawayfromthestatusquo,isameansofdoingwhichofthefollowing?

C）restrainingforces

D）refreezing

43）Theunfreezingstepofthechangeprocesscanbethoughtofas________.

A）thawingtheorganizationloosefromthecurrentstatustothenewstatus

B）makingthemovetotheneworganizationalcondition

C）looseningtheorganizationfromtheoldconditionandmovingittothenewcondition

D）preparingfortheneededchange

44）AccordingtoLewin,whichofthefollowingistheobjectiveofrefreezing?

A）directsbehaviorawayfromthestatusquo

B）hindersmovementawayfromexistingequilibrium

C）eliminatestheneedforfuturechange

D）stabilizesthenewsituation

45）The________isconsistentwithuncertainanddynamicenvironments.

A）calmwatersmetaphor

B）white-waterrapidsmetaphor

C）contemporarymetaphor

D）continuousmetaphor

46）Inthewhite-waterrapidsmetaphor,changeisanaturalstate,andmanagingchangeis________.

A）anacceptedpractice

B）anexpectedpractice

C）acontinualprocess

D）amaintenanceprocess

47）Whati