酒店房态名词缩写.docx

1、酒店房态名词缩写酒店房态名词缩写：01.VCVaca nt Clea n空的干净房/02.VDVaca nt Dirty空的脏房03.OCOccup ied Clea n住客干净房04.ODOccup ied Dirty住客脏房05. PMUPlease Make Up即扫06.DNDDo Not Disturb请勿打扰07. OSOut Of Service维修房（小）08. OOOOut Of Order维修房（大）09.ECOExp ectative Check Out预退房10.D/LDouble lock双锁房11.S/OSlee p Out外睡房12.R/SRefuse Servi

2、ce拒绝服务13.LSGLong Stay ing Guest长住客14.VIPVery Imp orta nt Person重要客人（贵宾）15.N/BNo Baggage无行李16.L/BLight Baggage少行李17.C/OCheck Out离店结帐18.C/ICheck In入住登记19.D/UDay Use小时房20.H/UHouse Use自用房21. T/DTurn Dow n Service夜床服务22.R/GRep eated Guest回头客23.L/FLost and Found客人遗留物品24.MODMan ager on Duty值班经理25.SKStan da

3、rd King标准单人间26.STStan dard Twin标准双人间27.DSDeluxe Suite豪华套房28.BSBus in ess Suite商务套房29.CRConnecting Room公寓套房30. PAP ublic Area公共区域31.EKExecutive King行政单人间32.ETExecutive Twin行政双人间33.ESExecutive Suite行政套房部门DEP ARTMENT DEPTP OSITION POS米购部P URCHASING DEP ARTMENT PD日用品仓 GENERAL STORE市场及销售部 SALES & MARKETI

4、NG DEP ARTMENT S & M前厅部 FRONT OFFICE DEPARTMENT F.O (F/O)管家部 HOUSEKEEPING HSKP日本餐厅 JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部 ROOM SERVICE RM SVC宴会中心 BANQUET CENTRESAUNA健身中心HEALTH CENTRE美容美发中心 BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部 ENGINEERING DEPARTMENT ENG保安部 SECURITY DEPARTMENT SEC人力资源部 HUMAN & RESOUR

5、CES DEP ARTMENT HR培训咅E TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍 STAFF DORMITORY医务室 CLINIC ROOM图书馆 LIBRARY前厅各分部： 接待处 RECEPTION RECP行政楼层 EXECUTIVE FLOOR E/F询问处INFORMATION INFM订房部RESERVATION RESV总机房OP ERATOR / TELE PH ONE ROOM OPT礼宾部CONCIERGE CON商务中心 BUSINESS CENTRE BC大堂畐I理 ASSISTANT MANAGER AM车队 TRANS

6、PORTATION TRA账务处 CASHIER 、 ACCOUNTING DESK大堂LOBBY 楼层 FLOOR / F后勤办公室BACK OFFICE员工通道 STAFF ENTRANCE总经理 GENERAL MANAGER GM成本会计师COST ACCOUNT采购部经理 P URCHASING MANAGER P URCHASING MGR市场及销售总监 DIRECTOR OF SALES & MARKETING DOS市场及销售畐总监 ASSISTANT DIRECTOR OF SALES & MARKETINGADOS市场及销售部经理 SALES MANAGER销售员 SALE

7、S SALES前厅经理 FRONT OFFICE MANAGER FOM前厅副经理ASSISTANTFRONT OFFICE MANAGER AFOM门童 DOORMAN接线生OPERATOR司机DRIVER楼层服务员 ROOM ATTENDANT ATT人力资源部经理 HUMAN & RESOURCES MANAGER HR MGR总工程师 CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管 CHIEF SECURITY经理MANAGER MGR主任SUP ERVISOR SUP领班CAP TAIN CAP秘书SECRETARY

8、文员CLERK服务员WAITER行政值班经理 EXECUTIVE ON DUTY MANAGER EOD值班经理 DUTY MANAGER DM酒店常用术语： 接待处用语：住 CHECK -IN C / I房 CHECK - OUT C / O订 BOOKING 、 RESERVATION BKG预期抵店 ARRIVAL、 DUTE IN ARL提前抵达 EARLY ARRIVAL预期离店 DEPARTURE 、 DUTE OUT DEPT确认 CONFIRMATION CONFIRM再次确认 RE - CONFIRM RE-CFRM顾客、宾客 CLIENT、 GUESTWALK IN W /

9、 IFITGROU P GRP商务客COMMERCIAL GUEST COMM GST商务合同 CORPORATE CONTRACT长住客 LONG STAY GUEST L / S GST贵宾 VERY IMPORTANT PERSON VIP旅行社 TRAVEL AGENT TVL AGT自用房 HOUSE USE H/U公司 COMP ANY COM付帐（动）PAY付帐（名） P AYMENTCASHAS SOON AS P OSSIBLE ASA PINFORMATION INFMTELE PH ONE TELFACSIMILE FAXTELEX TLXCABLE CBLADDRESS

10、 ADD复印（机） COPY （MACHINE）网络 INTERNET电脑 COMPUTER打印机PRINTER机W 票FLIGHT 打字TYPING充电CHARGE充电器CHARGER留-_:言MESSAGEA BATTERY内播电影 IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐 HOUSE ACCOUNT H/A市内电话 CITY CALL分机 EXTENSION EXTN服务台COUNTERWEATHER出租车TAXI面包车VEHICLECOACHNEWS PAPER信件MAIL 电视 TELEVISION TV背景音乐 BACK GROUND MUSIC小酒吧

11、MINI BAR冰箱 REFRIGERATOR客房保险箱 MINI SAFE / P ERSONAL SAFE吹风筒HAIR DRYER电热水壶 ELECTRIC HEATING KETTLE中央空调 INDIVIDUAL CONTROLLED AIR-CONDITION衣 LAUNDRY洗 DRY-CLEANING烫 VALET SERVICE失物招领LOST AND FOUND早 餐 BREAKFASTBFAST美式早餐 AMERICAN BREAKFAST ABF欧陆式早餐 CONTINENTAL BREAKFAST CBF东方式早餐 ORIENTAL BREAKFAST OBF午餐 L

12、UNCH LNH晚餐 DINNER DNRHKDUSDMASSAGE付款方式 ADVANCE P AYMENT礼仪 AMENITY住房平均价格 AVERAGE ROOM RATE A.R.R收款的指令 BILLING INSTRUCTION取消 CANCELLATION不收费房 COMPLIMENTARY COMP连通房 CONNECTING续住 EXTENSION力卩床EXTRA BED预报 FORECAST客人帐单GUEST FOLIO管家部报表 HOUSEKEE PING REP ORT加入 JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价 NET RAT

13、E坏房 OUT OF ORDER O.O.O包价 PACKAGE长包房 PERMANENT ROOM门市价RACK RATE登记 REGISTER登记卡 REGISTRATION CARD转房 ROOM CHANGE房价 ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST同住 SHARE WITH旅行社 TRAVEL AGENT升级 UP GRADE空房 VACANT ROOM贵宾 VERY IMPORTANT PERSON V.l.P营业利润贡献 Con tributio n to Tradi ng Profit CTP总经营利润 Gross Op erat ing

14、Profit GOP平均每间可卖房间的收入 Reve nue Per Available RoomRevPAR收入产生指数 Reve nue Ge neration Index RGI宾客意见调查系统 Guest Satisfaction Track ing SystemGSTS员工满意度调查 Emp loyee Satisfactio n P ulse SurveyESPS全面质量管理 Total Quality Ma nageme nt TQM质量评估系统 Quality Evaluation System QES酒店经营管理系统 Prop erty Ma nageme nt System PMS (标准经营程序)Sta ndard Op erat ing P rocedures SOP重要公司协议价 (Key Negotiated Rate) KNR当地公司协议价(Local Negotiated Rate) LNR合作协议申请 Request for Prop osal RFP散客 Fully In de pendent Traveler FIT综合经营计划 In tegrated Busi ness Plan IBP预订中心的预订系统 Virtual Central Reservation Office VCRO