客房常用英语情景对话.docx

1、客房常用英语情景对话（必备）客房修理用语客房洗衣服务客房赔偿事宜客房打扫房间客房突发事件客房修理用语1There seems to be something wrong with the toilet我房间里的抽水马桶好像出了点毛病。2Well send someone to repair it immediately我们会马上派人来修的。3Whats the trouble？哪儿坏啦？4The toilet doesnt flush抽水马桶不放水了。5Let me seeOh，its clogged让我看看。噢，堵住了。6The water tap drips all night long水

2、龙头一整夜滴水。7Some part needs to be replacedI will be back soon有个零件要换了。我片刻就来。8Ah，Im afraid theres something wrong with the TV噢，电视机好像有些毛病。9The picture is wobbly图像不稳定。10Im sorryMay I have a look at it？很遗憾，我可以看看吗？11Ill send for an electrician from the maintenance department我去请维修部的电工来。12We can have it repair

3、ed我们能找人修理。13Please wait just a few minutes请稍等几分钟。14The TV set is not working well电视机有毛病了。Dialogue AA：HousekeepingCan I help you？B：Yes，there seems to be something wrong with the toiletA：Well send someone to repair it immediatelyWhats your room number，please？B：1287A：May I come in？B：Come inA：Whats the

4、trouble？B：The toilet doesnt flushA：Let me seeOh，its cloggedIts all right nowYou may try itB：Yes， its working nowThank youA：Youre welcomeAnything else？B：The water tap drips all night longI can hardly sleepA：Im very sorry，sirSome part needs to be replacedI will be back soonDialogue BB：Ive locked mysel

5、f out of the roomMay I borrow a duplicate key？A：Dont worry，Mr BellIll open the door for you（She opens the door with a duplicate key）B：Thank you very muchSometimes Im quite absentmindedA：It doesnt matter，Mr BellWhat else can I do for you？B：Ah，Im afraid theres something wrong with the TVThe picture is

6、 wobblyA： Im sorryMay I have a look at it？B：Here it isA：（Tries to fix it，but in vain）Ill send for an electrician from the maintenance departmentWe can have it re-pairedPlease wait just a few minutes，Mr Bell（She leaves the roomTen minutes later，there is a knock on the door）Electrician（E）： May I come

7、in？B：（Opens the door） How do you do？E：How do you do？The TV set is not working wellIs that right，Mr Bell？B：No，it isntE：Let me have a look（Finishes the repairing and checks other electric facilities in the room） Mr Bell，everything is OK nowB：What efficiency！Thanks a lot（Taking out some fee） This is fo

8、r youE：Oh，noWe wont accept tips，but thank you，anywayWe wish you a nice stay with us，Mr Bellflush v用水冲洗clogged a塞住了drip v滴下wobbly a摇摆不定的electrician n电工，电学家maintenance n维修、保养facility n设备工具（常用复）efficiency n效率客房洗衣服务1Excuse meHave you any laundry？对不起，请问有没有要洗的衣服？2The laundry man is here to collect it洗衣房服务

9、员来这儿收要洗的衣服了。3If you have any，please just leave it in the laundry bag behind the bathroom door如果您有衣服要洗，请放在浴室门后的洗衣袋里。4Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明

10、何时需要取衣服。5What if there is any laundry damage？如果你们洗衣时损坏了衣服怎么办？6In such a case，the hotel should certainly pay for it如果是这样，饭店当然应该赔偿。7Could you send someone up for my laundry，please？请问，你们能派人来收要洗的衣服吗？8A valet will be up in a few minutes洗熨工马上就到。9Will the color run in the wash？洗衣时会掉色吗？10Well dry-clean the

11、dress我们将干洗这条裙子。11Well stitch it before washing我们会在洗之前把衬里缝好。12When can I have my laundry back？我何时能取回洗的衣服呢？13But would you like express service or same-day？不过，您是要快洗服务还是当日取？14Id like this sweater to be washed by hand in cold water这件毛衣要用冷水手洗。Dialogue A（Explaining How to Get the Service）（A：Room Attendant

12、 B：Guest）A：Excuse meHave you any laundry？The laundry man is here to collect itB：No，not now，thank youA：If you have any，please just leave it in the laundry bag be-hind the bathroom doorThe laundry man comes over to collect it every morningB：Thank youA：Please tell us or notify in the list whether you n

13、eed your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them backB：I seeWhat if there is any laundry damage？I wonder ifyour hotel has a policy on dealing with itA：In such a case，the hotel should certainly pay for itThe indemnity shall not exceed ten times the laundryB

14、：That sounds quite reasonableI hope theres no damage at allA：Dont worry，sirThe Laundry Department has wide experience in their workB：All rightThank you for your informationA：Not at allDialogue B（Express Service）（A：Laundry clerk B：Mrs Bell）A：What can I do for you？B：Could you send someone up for my la

15、undry，please？Room908，BellA：Certainly，Mrs BellA valet will be up in a few minutesB：GoodI also have a silk dress which I dont think is color-fastWill the color run in the wash？A：Well dry-clean the dressThen the color wont runB：Youre sure？Good！And the lining of my husbands jackethas come unstitchedIt m

16、ight tear over further while washingA：Dont worry，madamWell stitch it before washingB：Thats fineNow，when can I have my laundry back？A：Usually it takes about two days to have laundry doneBut would you like express service or same-day？B：What is the difference in price？A：We charge 50 more for express， b

17、ut it only takes 5hoursB：And for same-day，will I get the dress and skirt back this evening？A：Yes，madamAll deliveries will be made before six oclockB：Ill have express thenDialogue CA：Can I help you？B：YesI have some laundry to be doneA：Certainly，sirCould you fill out the laundry form，please？B：May I us

18、e your pen？A：SureHere you areB：ThanksOh，I dont want these shirts starchedA：No starchI understand，sirB：And also Id like this sweater to be washed by hand in cold waterIt might shrink otherwiseA：By hand in cold water，I seeB：When will they be ready？A：We will deliver them tomorrow evening around 6B：Fine

19、，Thanks a lotnotify v通知iron v熨烫dry-clean v干洗indemnity n赔偿mend v修补，缝补stitch v缝缀valet n旅馆中替客人洗烫衣服的人员colorfast a不褪色的express service 快洗服务starch v给（衣服等）浆，浆硬客房赔偿事宜1.Oh，you have broken the glass.噢，您把被子打破了。2.According to our hotel regulations，anyone who breaks a glass will have to pay it.根据酒店规定，损坏杯子需要照价赔偿。3

20、.I will pay for it. How much do I owe you？我会赔的，多少钱？4.It is a hotel regulation，I do hope you understand.这是饭店的规定，希望您能理解。5.Can I have an extra bed？my son is coming today.我可以加张床吗？我儿子今天下午要来。6.I will give you a call after I contact the Front Office about the rollaway. 我与前厅部联系您家创的有关事宜后马上给你回电话。7.Can I have

21、more clothes hangers？我可以多要几个挂衣架吗？8.Would it be possible to have a table in my room？我可以去房间里再要一张桌子吗？9.What else do you need ？您还需要些什么？10.We are very happy to have you，I do hope you are enjoying your stay with us.我们非常高兴您住在我们酒店，真心希望您在这里住的愉快。11.We will send the chairs up before the visitors come. 我们会在客人到来

22、之前把椅子送上的。12.Our people will bring the chairs up shortly.我们会马上把椅子给您送上去的。13.When do you need it？您什么时间需要？14.I am sorry，it wont be possible for today.对不起，今天是不可能的了。15.We do hope you enjoy your stay with us.我们真心希望您在这里与我们相处的愉快。16.According to the hotels regulation，the damage must be paid for. 根据饭店规定，损坏饭店物品

23、要给予赔偿。17.The glass is broken due to my carelessness，I will pay for it.由于不小心，我打碎了这个杯子，我会赔偿的。18.You dont have to pay for it.您不必付钱了。19.I notice that the piece of glass on the top of the table is broken. Do you know how it happened？我发现桌上一块玻璃破了，您知道是怎么回事吗？20.I am sorry，I broke it carelessly last night whe

24、n I was taking some medicine. 对不起，我做完吃药时不小心打碎了。21.According to the hotels regulation，all damages must be paid for.按照饭店规定，损坏物品应该赔偿。22.Shall I pay for it know？我现在就要付钱吗？23.No it is not necessary. I will add it to your bill. 现在不必了，我可以给您加到房费中去。24.I am afraid I spilt ink all over the tablecloth.我不小心把墨水渐到你

25、们的桌布上了。25.Shall pay for it？我需要赔偿吗？26.No，it is not necessary，the hotel will take care of it.不需要，饭店会自己解决的。27.Can I have a rollway bed in my room？my friend is here tonight.我房间可以加床吗？我朋友今晚在这里住。28.I am sorry，I cant do this without authority from the Front Office.对不起，不经前厅部授权我无权这样做。29.How about getting me a

26、n extra blanket and two pillows？我想多要一床毛毯和两个枕头可以吗？30.Yes，I will bring it to your soon.好的，我马上送来。客房打扫房间打扫时间您要我什么时间来给您打扫房间呢，先生？A: When would you like me to do your room, sir?您要我什么时间来给您打扫房间呢，先生？B: You can do it now if you like.I was just about to go down for my breakfast when you come.如果你愿意，现在就可以打扫。我正准备下

27、去吃早饭呢。同类问句：what time would be convenient, sir?先生，请问几点钟比较方便？Would it be convenient if I return at 9:30?我9点半再来，方便吗？When would you like those done for you?您希望什么时候把这些给您做了？打扫卫生间能稍微打扫一下卫生间吗？A：Good evening. How about tidying up a bit in the bathroom? Were just showered, and its quite a mess.晚上好，能稍微打扫一下卫生间吗

28、？我们刚洗完澡，我们里面乱七八糟。B: Right away. III place some fresh towels in there, and Ill dean the toilet bowl, wash basin and tub.马上就去。我会把坐厕、洗面盆、浴缸都清理干净，再放几条新毛巾。同类问句：Sure. Could you tidy up the bathroom first? Ive just taken a bath, and its quite a mess.当然可以啦。你能不能先整理一下浴室呢？我刚刚沐浴过，里面很乱。Certainly, madam.好的，女士。Gre

29、at! But how about tidying up a bit in the bathroom? Ive just showered, and its quite a mess.好极了，可是请稍微打扫一下浴室，我刚刚淋浴过，里面有点乱。Right away. Ill place some fresh towels in there. (After a few minutes) Would you like me to draw the curtains?马上就去，我放几条新毛巾。（几分钟后）您要我拉上窗帘吗？客房突发事件经典对话A=Floor Service Attendant 楼层服务员 G=Guest 顾客G：I have a bad stomachache, maybe I had too much seafood.我的肚子痛得厉害，可能是海鲜吃得太多了。A：Shall I call a doctor for you?我帮您叫医生好吗？G：yes , please do and make it quick.好的，麻烦你快