商务英语口语情景对话100篇前30篇Word文档格式.docx

1、14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户 19 Factory Tours参观工厂Business Communi zations商务交流20 Personal Introductions个人介绍21 Small Talks聊天22 Defivefing Bad News传达坏消息23 Polite Questions

2、礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VSSoft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁Dialogue one M: Can you have the briefs from the Anderson firms lawy

3、er on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. Im afraid I cant wait any longer. F: Getting those Andersons briefs has been harder than you can imagine. I have to try to contact their lawyer many times, but every time I call his secretary says he

4、s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me. Thats highly possible. He knows if we miss our filing deadline, we dont stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax

5、 them first thing. What if I cant speak to him directly? Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also faxed to Martins office. How do I find Martins fax number? Is he in your rollerdesk? No, but you can also call their office and ask the secretary to give

6、you their fax number. Ill email you their office number later today. Ok, Ill get on it first thing. Be sure you do, I need those briefs ASAP Dialogue twoDid you put this mornings faxes on my desk?Im waiting for some urgent faxes from headquaters,Im pretty sure they came in last night.Evething came i

7、n the office fax machine last night is all on your desk,but I noticed that some of faxes came through pretty blurred,maybe you take a look at them,if the copy is unreadble,Ill call then and ask them to refax.Yeah,youre going to have to call them and get them to being refax,these copies are so dark,I

8、 cant make out meaning of the words.What about that one?This one?This one is so light and I can neither read it,how can I being?You know I think the fax machine is out of toner,I can change the toner condition,that should solve the problem.Yes,but this would have to refax it well,and look theres abo

9、ut 3 pages missing,it looks like the fax machine eight-half my important faxes,and ones are made throwed are so blurred or too light and unreadable.F:I guess the fax machine is out of paper too,dont worry,Ill have someone look at it this afternoon,and the meantime,Ill have your documents refaxed to

10、our other fax machine.Dialogue 1 A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you? B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please.Just a moment.Ill check to see if she is at her desk.May I tell her who is calling?This is

11、Bill Burton from Milford Insurance,Im calling to regards to our meeting next Tuesday.Thank you,Mr.Burton.Can you please hold for a moment?ll check to see if she is available.No problem.m sorry,Ms.Jenkins is away from her desk.She has already left for lunch.Would you like to leave a message for her?Y

12、es,please have her return my call when she returns to the office.Its best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799.m sorry,I didnt quite catch that,could you please repeat the number?No problem,my office number is 635-8799,Tell her to ask for ex

13、tension 31.m sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?Yes,and I represent Milford Insurance.I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.Thank you very much. Dialogue2Hello,Pasadena Inn,this is Sandy,how may i

14、 direct your call?d like to speak to someone about reservations.I can help you with that.what date would you like to make a reservation for?Well be arriving May 12th ,but I would like to make reservations for penthouse.Oh,Im sorry sir,I only handle bookings for our standard rooms.The person you need

15、 to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,hes not here right now.Can I take your name and number and have him get back to you?When do you expect him back in?Hell be out all afternoon,he might not be able to return your call until tomorrow,Wi

16、ll that be alright?Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235.Could you please spell your last name for me?Sure.Its D-A-R-C-Y.Okay.Mr Darcy,and your phone number is 660-843-3233?Thats 3235.Sorry!3235.Great.Ill have Tony call you first thing tomorrow morning.3. Making Teleph

17、one Appointments电话预约Dialogue one Hello,Here Berton speaking,what can I do for you?Hello,Mr Berton,this is Jenny Jenkins of bradford and sons returning your call,Im sorry you missed me when you called my office this morning,my sacretary said you called concerning our meeting next Tuesday?Yes Ms Jenki

18、ns,thank you for returning my call,Im glad to finally get hold of you.I want to let you know I would not be able to make a meeting next Tuesday,I would be another town that day,is there any possibility we can move the meeting to Monday?Im afraid I completely booked on Monday,what it would be Possibl

19、e to postpone until you return?Oh,dear,I was carrying on taking care of our meeting before I leave,but I suppose I can shut off somethings,yes,we can arrange something,I will back Thursday morning,what about Thursday afternoon,would that work for you?That should be fine,shall we say about two oclock

20、?Perfect,I look forward to seeing you at two oclock next Thursday afternoon,if you need to change the time,pls feel free to call me on myself phone.Thanks Burdon,Ill see you on Thursday.HelloHello,is Doras available?This is Doras,who is calling please?Hi,Doras,this is Mike calling from parkers denti

21、stry,Im calling to confirm your appointment for tomorrow morning at area with doctor parker.Oh,I almost forgot,thank you for calling to remind me,actually,I do need to change the time of my appointmentI have a schedule conflict,and I cant make it that early.If I put you in that later sport,would tha

22、t work out?It would have to be after lunch,do you have anything available about 2 oclock?Sorry,the only opening we have after lunch is 1:15,but I might be able to work until at 4:00,would that be a better time?Thats all right。I think we should make it at 1:15,can you put me down for that time a lot?

23、No problem,I have your appointment changed to tomorrow morning to tomorrow afternoon at 1:15Wonderful,thanks very much。I have been waiting here in the conference room for ten minutes already, what time is the meeting start? where is anyone anyway?Didnt you hear about that, our meeting was postponed

24、until Friday. What? the meeting was postponed? No one told me anything about it. Did you get the memo? What memo? They havnt any memo this whole week, I check my inbox every day.And I havnt seen anything. The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collecto

25、rs on your desk. You know how things get pilot about my desk when Im busy. I know sometimes I do many please things,but I always read all the memos go arround, they go directly to my inbox. Are you sure were send to whole office? It should have got arround to every body, they also post a copy of the

26、 memo in the break room. Dont you ever look at meassages post on the bulletin board? Im usually too busy to take a bunch of cofee break by the watercooler, Anyway, Im sure the memo never get to my inbox, Ill have to talk our secretary about it. B. Thats right, You will never know what your missing o

27、ut of it if you dont read the memos. Dialogue 2 Ms. Dorsen, I need to take a dictation for me. Yes, sir; They should go out intra office memorandum to all employee by this afternoon, are you ready? Yes, sir, Go ahead. Attention all staff:effective immediately, all office communication are restricted

28、 to email correspondance as official memos, the use of instance message porgram by employee during work hour are strictly prohibited. Sir, Does this apply to intra office communication only or relate also restrict external communications? It should apply to all communications. Not only in this office between employees, but also any outside communciations. But sir, many employees use instance messaging to communcate with clients. This were just have to change the communication methods, I don