商务英语口语情景对话100篇前30篇Word文档格式.docx
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14HotelSituations旅馆情景
15NegotiatingtheSubway乘地铁
ClientReception接待客户
16ReceivingClients接待客户
17EntertainingClients招待客户
18AccommodatingForeignClients接待国外客户
19FactoryTours参观工厂
BusinessCommunizations商务交流
20PersonalIntroductions个人介绍
21SmallTalks聊天
22DefivefingBadNews传达坏消息
23PoliteQuestions礼貌提问
24Farewells道别
Negotiation谈判
25ClarifyingtheStakes说明利害关系
26MakingConcessions做出让步
27DiscussingtheBottomLine讨论底线
28AcceptingandConfirming接受和确认
29HardBargainersVSSoftBargainers强硬的对手和温和的对手
CompanyOrganization公司结构
30CEO执行总裁
Dialogueone
M:
CanyouhavethebriefsfromtheAndersonfirmslawyeronmydeskbytomorrowmorning.Therearequiteafewverytimesensitivematterswiththiscase.I'
mafraidIcan'
twaitanylonger.
F:
GettingthoseAndersonsbriefshasbeenharderthanyoucanimagine.Ihavetotrytocontacttheirlawyermanytimes,buteverytimeIcallhissecretarysayshe’sinameetingoroutoftheofficeorawayonbusiness.Iambeginningtothinkheistryingtoavoidme.
That'
shighlypossible.Heknowsifwemissourfilingdeadline,wedon’tstandachancetocompeteagainstthemforthebid.Trytogetaholdofhimagain.Givehimacallandseeifhecanfaxthemfirstthing.
WhatifIcan'
tspeaktohimdirectly?
Askhissecretarytofaxthem.Itsthesamething.HavethemfaxedoverwithacopyalsofaxedtoMartin’soffice.
HowdoIfindMartin’sfaxnumber?
Isheinyourrollerdesk?
No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber.I’llemailyoutheirofficenumberlatertoday.
Ok,I'
llgetonitfirstthing.
Besureyoudo,IneedthosebriefsASAP
Dialoguetwo
Didyouputthismorning'
sfaxesonmydesk?
I'
mwaitingforsomeurgentfaxesfromheadquaters,I'
mprettysuretheycameinlastnight.
Evethingcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadble,I'
llcallthenandaskthemtorefax.
Yeah,you'
regoingtohavetocallthemandgetthemtobeingrefax,thesecopiesaresodark,Ican'
tmakeoutmeaningofthewords.
Whataboutthatone?
Thisone?
ThisoneissolightandIcanneitherreadit,howcanIbeing?
YouknowIthinkthefaxmachineisoutoftoner,Icanchangethetonercondition,thatshouldsolvetheproblem.
Yes,butthiswouldhavetorefaxitwell,andlookthere'
sabout3pagesmissing,itlookslikethefaxmachineeight-halfmyimportantfaxes,andonesaremadethrowedaresoblurredortoolightandunreadable.
F:
Iguessthefaxmachineisoutofpapertoo,don'
tworry,I'
llhavesomeonelookatitthisafternoon,andthemeantime,I'
llhaveyourdocumentsrefaxedtoourotherfaxmachine.
Dialogue1
A:
Hello,thankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyou?
B:
Hello.Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,Please.
Justamoment.I'
llchecktoseeifsheisatherdesk.MayItellherwhoiscalling?
ThisisBillBurtonfromMilfordInsurance,I'
mcallingtoregardstoourmeetingnextTuesday.
Thankyou,Mr.Burton.Canyoupleaseholdforamoment?
llchecktoseeifsheisavailable.
Noproblem.
msorry,Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.Wouldyouliketoleaveamessageforher?
Yes,pleasehaveherreturnmycallwhenshereturnstotheoffice.It'
sbestifshecangetintouchwithmebefore3pmtoday;
shecanreachmeatmyofficenumber,635-8799.
msorry,Ididn'
tquitecatchthat,couldyoupleaserepeatthenumber?
Noproblem,myofficenumberis635-8799,Tellhertoaskforextension31.
msorry,Mr.Burton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?
Yes,andIrepresentMilfordInsurance.
IwilmakesureMs.Jenkinsreceivesyourmessageandreturnsyourcallbefore3pmthisafernoon.
Thankyouverymuch.
Dialogue2
Hello,PasadenaInn,thisisSandy,howmayidirectyourcall?
dliketospeaktosomeoneaboutreservations.
Icanhelpyouwiththat.whatdatewouldyouliketomakeareservationfor?
We'
llbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.
Oh,I'
msorrysir,Ionlyhandlebookingsforourstandardrooms.ThepersonyouneedtospeakwithisTonyParker,hemakesallthearrangementsforourexecutiveaccounts.Unfortunately,he'
snothererightnow.CanItakeyournameandnumberandhavehimgetbacktoyou?
Whendoyouexpecthimbackin?
He'
llbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow,Willthatbealright?
Yes.Isuppose.MynameisSamDarcy.Hecancontactmeat660-843-3235.
Couldyoupleasespellyourlastnameforme?
Sure.It'
sD-A-R-C-Y.
Okay.MrDarcy,andyourphonenumberis660-843-3233?
That'
s3235.
Sorry!
3235.Great.I'
llhaveTonycallyoufirstthingtomorrowmorning.
3.MakingTelephoneAppointments电话预约
Dialogueone
Hello,HereBertonspeaking,whatcanIdoforyou?
Hello,MrBerton,thisisJennyJenkinsofbradfordandsonsreturningyourcall,I’msorryyoumissedmewhenyoucalledmyofficethismorning,mysacretarysaidyoucalledconcerningourmeetingnextTuesday?
YesMsJenkins,thankyouforreturningmycall,I’mgladtofinallygetholdofyou.
IwanttoletyouknowIwouldnotbeabletomakeameetingnextTuesday,Iwouldbeanothertownthatday,isthereanypossibilitywecanmovethemeetingtoMonday?
I’mafraidIcompletelybookedonMonday,whatitwouldbePossibletopostponeuntilyoureturn?
Oh,dear,IwascarryingontakingcareofourmeetingbeforeIleave,butIsupposeIcanshutoffsomethings,yes,wecanarrangesomething,IwillbackThursdaymorning,whataboutThursdayafternoon,wouldthatworkforyou?
Thatshouldbefine,shallwesayabouttwoo’clock?
Perfect,Ilookforwardtoseeingyouattwoo’clocknextThursdayafternoon,ifyouneedtochangethetime,plsfeelfreetocallmeonmyselfphone.
ThanksBurdon,I’llseeyouonThursday.
Hello
Hello,isDorasavailable?
ThisisDoras,whoiscallingplease?
Hi,Doras,thisisMikecallingfromparker’sdentistry,I’mcallingtoconfirmyourappointmentfortomorrowmorningatareawithdoctorparker.
Oh,Ialmostforgot,thankyouforcallingtoremindme,actually,IdoneedtochangethetimeofmyappointmentIhaveascheduleconflict,andIcan’tmakeitthatearly.
IfIputyouinthatlatersport,wouldthatworkout?
Itwouldhavetobeafterlunch,doyouhaveanythingavailableabout2o’clock?
Sorry,theonlyopeningwehaveafterlunchis1:
15,butImightbeabletoworkuntilat4:
00,wouldthatbeabettertime?
That’sallright。
Ithinkweshouldmakeitat1:
15,canyouputmedownforthattimealot?
Noproblem,Ihaveyourappointmentchangedtotomorrowmorningtotomorrowafternoonat1:
15
Wonderful,thanksverymuch。
Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstart?
whereisanyoneanyway?
Didn'
tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.
What?
themeetingwaspostponed?
Noonetoldmeanythingaboutit.
Didyougetthememo?
Whatmemo?
Theyhavn'
tanymemothiswholeweek,Icheckmyinboxeveryday.AndIhavn'
tseenanything.
Thememowentout3daysago.Itshouldhavemadetoyourinbox,butmaybelostinallcollectorsonyourdesk.
YouknowhowthingsgetpilotaboutmydeskwhenI'
mbusy.IknowsometimesIdomanypleasethings,butIalwaysreadallthememosgoarround,theygodirectlytomyinbox.Areyousureweresendtowholeoffice?
Itshouldhavegotarroundtoeverybody,theyalsopostacopyofthememointhebreakroom.Don'
tyoueverlookatmeassagespostonthebulletinboard?
I'
musuallytoobusytotakeabunchofcofeebreakbythewatercooler,Anyway,I'
msurethememonevergettomyinbox,I'
llhavetotalkoursecretaryaboutit.
B.That'
sright,Youwillneverknowwhatyourmissingoutofitifyoudon'
treadthememos.
Dialogue2
Ms.Dorsen,Ineedtotakeadictationforme.
Yes,sir;
Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon,areyouready?
Yes,sir,Goahead.
Attentionallstaff:
effectiveimmediately,allofficecommunicationarerestrictedtoemailcorrespondanceasofficialmemos,theuseofinstancemessageporgrambyemployeeduringworkhourarestrictlyprohibited.
Sir,Doesthisapplytointraofficecommunicationonlyorrelatealsorestrictexternalcommunications?
Itshouldapplytoallcommunications.Notonlyinthisofficebetweenemployees,butalsoanyoutsidecommunciations.
Butsir,manyemployeesuseinstancemessagingtocommuncatewithclients.
Thiswerejusthavetochangethecommunicationmethods,Idon
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