FB Market Survey Report Template语文档格式.docx

1、Detail（细节）Observation（观察报告）Impact on 帝豪Follow Up Action by 帝豪RESERVATIONTelephoneFaxE-mailAsked for PreferencesRepeated DetailsFriendlyKnowledge-ableReflected StandardAdvised Dress CodeARRIVALGreetingAccuracy of ReservationPersonalizedSwiftSeating AssistanceAdd Info ProvidedReservation SystemOffered

2、 Pre-Meal DrinkPRE-MEAL DRINKS（饮料）Item（项目）Quality of Beverage（饮料质量）酒的种类齐全，饮料也多种多样，没有果汁质量有一定会的保障，较少出现质量问题Digestive listLayout & Appearance（消化列表外观和布局）清晰明了，有自己独特的风格Pricing（定价）较于市面上的价格贵上许多Service（服务）微笑服务不够到位，服务态度差强人意Special Highlight（特别突出）味道还不错花样多ORDERTAKING（订单获得）Posture（态度）热情，和善，为顾客着想Knowledge-able（知识能

3、力）教育程度中专以上Up-Selling（捆绑销售）在酒店的用品和食品上印上酒店标志，促进酒店的知名度推出一些优惠活动，会员制度优惠Confidence（置信度）诚信度较高Responded to Requests（回应）不够迅速，但是能在较快的时间内给出解决方案Order Repeated（重复订单）同等的对待，不会轻慢FOOD（食物）Amuse Bouche（可口小吃）三文鱼，生蚝，火炒贝壳，烤浮猪，清炖鲫鱼，鲍鱼，带子，象鼻岘Bread（面包）蛋糕甜而不腻，布丁滑嫩可口Starter（第一道菜）凉菜拼盘，金猪Soup（汤）清汤，补汤Main（主菜）鲍，参，翅，肚Dessert（餐后甜点）

4、燕窝，银耳莲子汤Quality ofFood味道好，种类多PresentationTemperatureChinawareMenu Layout AppearancePricingSignature Dish（es）Special HighlightBEVERAGES during MEALWineWater/SoftsQuality of BeverageGlasswareBev/Wine List Layout & AppearanceServiceSignature DrinkAFTER-MEAL DRINKSItemDigestive List Layout &SERVICETable

5、 Set upUse of guest nameFlexibleAccurateDiscreteKnowledgeBillingManagementUniformsStaffing LevelFACILITIES / ENVIRONMENTCleanNoise LevelSeating SpaceOdorComfortLightingBathroomsEntertain-ment/MusicReading MaterialsDecorationDisplay / PropsSpecial Highlight/Design FeatureMARKETINGPositioningTarget MarketUnique Selling PointCollateralsDatabase ManagementMedia ExposureGiveawayMerchandise SponsorsOTHERSHygieneSpecial FeaturesOverall Impression:PositiveAverageNegativeRating out of 10Attachments1Description of Picture2345678910