1、不用了,谢谢!Answers to Thanks对感谢语的应答27、 Youre welcome.欢迎你28、 Not at all.不用谢29、 Thats all right.没关系30、 Dont mention it.别提了31、 Its my plcasurc.这是我的荣幸Expressing welcome 表示欢迎32、 Welcome ,sir(madam)。欢迎光临,先生(小姐)33、 Welcome to our hotel ,sir (madam)。欢迎光临我们酒店,先生(小姐)34、 Welcome to our western restaurant.欢迎来我们西餐厅3
2、5、Were glad to have you here.我们很高兴你来到之儿36、Im always at your service ,sir (madam)。随时为你效劳,先生(小姐)。Apologies 表示道歉37、Im sorry,sir (madam)。对不起,先生(小姐)。38、Im very sorry.非常抱歉。39、Im sorry to trouble you.对不起打扰你了。40、Im sorry to have taken so much of your time.对不起占用你太多时间了。41、Im sorry to have kept you waiting .对不
3、起让你久等。42、Excuse me for interrupeing you.原谅我打挠你了。43、I hope youll forgive me.我希望你能原谅我。Answers to Apology(对道歉语的应答)44、It doesnt matter.没关系。45、Its nothing.没什么。46、Never mind.别放在心上。47、Thats nothing.48、Dont bother about that.别再想它。49、Dont worry about it.别担心。50、Dont apologize, It was my fault.别道歉,这是我的错。Good w
4、ishes(良好祝愿)51、Have a good time!祝你们玩得愉快!52、Have a nice evening!祝你晚上愉快。53、Happy Birthday!生日快乐。54、Merry Christmas!圣诞快乐。55、May you succeed祝你成功Parting(分手再见)56、 Goodbye and good luck.再见,祝你好运。57、Hope youll have a nice trip.希望你旅途愉快。58、Wish you a pleasant journey .祝你旅途愉快。59、Happy landing.祝你安全抵达。60、Bon voyage
5、.一帆风顺。61、Hope to see you again.希望再次见到你。62、Good night.晚安。63、See you Tomorrow.明天见。SelfIntroduction (自我介绍)64、Im henry ,Im from holiday inn Hotel, Imhere to meet you .我叫享利,来自假日酒店,我是来接您的。65、My name is Irene ,Im the housekeepingDepartment waiter.我的名字是艾琳,我是管家部服务员。66、Im the receptionist here ,welcome to our
6、 hotel.我是这儿的接待员,欢迎来到我们酒店。67、Reservations ,May I help you ?预订部,我能帮你吗?68、Room service ,May I come in ?送餐服务,我可以进来吗?69、This is Henry Adams speaking.我是享利。亚当斯。Affirmative Responses (肯定回答)70、Surely.当然可以。71、Certainly ,sir (madam)。当然可以,先生(小姐)。72、Yes,sir,(madam)。是的,先生(小姐)。73、Thats true ,sir (madam)。是这样的,先生(小姐
7、)。74、Very well.非常好。Negative Responses(否定回答)75、No ,sir (madam)。不,先生(小姐)。76、I dont think so.我不这样认为。77、Of course not.当然不。78、Im afraid thats not a good idea.恐怕,那个主意不好。Useful Questions 常用问句79、What do you prefer ,tea or coffee?你喜欢什么?茶还是咖啡。80、Woulld your please sign here ?请在这儿签名好吗?81、A table for two?两人的一张台
8、吗?82 、How long do you plan to stay ?你计划住多久。83、Could you please spell your name ?请拼一下你的名字吗?84、What kind of room would you like ?你要哪类房间?85、May I see your passport ?我可以看你的护照吗?86、May I have your tetephone number ?我可以知道你的电话号码吗?87、Whats the trouble, sir?你怎么啦?先生。88、Shall I call a doctor for you ?我为你叫一个医生吗?
9、89、Dir you eyoy the play?你喜欢这个节目吗?90、Do you like this song?你喜欢这首歌吗?Useful expressions 惯用表达语91、Enjoy you breakfast ,sir ?请享用你的早餐,先生。92、Here is the menu.给你菜谱。93、The service guide is on the desk.服务指南在桌面上。94、The swimmcing pool is over there .游泳池在那边。95、Go ahead ,please.请接着讲。96、The line is busy .线路正忙。97、Y
10、ou look grest .你看上去真棒。98、Please consult the song list .请翻阅点歌单。99、Its a very touching story.这是一个非常感人的故事。100、Without music,the world would bedull.如果没有音乐,这世界将会变得很沉闷。酒店常用英语(一)Part one : general expressions1) Good morning (afternoon ,evening),sir (madam).早上好(下午、晚上好),好,先生(夫人)2) How do you do? (- how do yo
11、u do ?)您好!3) Hello (or hi )!您好!4) How is everything (with you )?(您的)一切都好吗?5) How are you getting on ( or along ) these days ?这几天过得怎么样?6) How are you ? (- Fine ,thank you .and you? )您的身体好吗?7) Glad (nice ) to see you .见到您很高兴。8) Welcome to our hotel.欢迎到我们的酒店来!9) Its nice to meet you again , Mr. Johnson
12、 .再次见到您太好了,约翰逊先生。10) Good bye.(or bye-bye)再见!11) Good night.晚安(晚间告别用)12) Have a good rest.祝您休息好!13) See you later (tomorrow).以后(明天)见!14) Hope to see you again soon.希望不久再见到您!15) Have a good time.祝您过得愉快!客房用品英文一览表前台:company 陪伴,同伴 single room 单人房 double room 双人房 intend 想要,打算 party (参加共同活动的)一批,一组,一组人 dat
13、e 日期,日子 kind 种,类 bath 浴室 shower 淋浴suite (一套)房间 deluxe 豪华的 presidential 总统的,总统职务的 available 可用的,合用的,可得到的,可到达的 fully 完全地,彻底地 name 名字,姓,姓名,名称address 地址 the phone number 电话号码 be able to 能,会 guarantee 保证,担保,包,管 occupancy 占有,占用 peak 最高的,高峰的arrival 到来,到达 departure 启程,离开,出发 book 预定,定hotel 旅馆 offer 提出,提供 dis
14、count 折扣 vacancy 空,空房间 solid 全部地 be full up 全满 include 包括,包含 major 较大范围的,主要的international 国际的,世界的 provide with 提供mini-bar 小冰柜 sort 种类,类别 price 价格,价钱dollar 美元 service 服务,服侍 of course 当然 rate 价格,费用tax extra 另加税金 look forward to 期待,希望receive 接待,接见,欢迎 guest 旅客,宿客 welcome to 欢迎到来 bellboy 行李员,旅客服务员 doorbe
15、ll门铃trash can垃圾socket插座cats eye猫眼sheet床单clothesline晾衣绳safety chain防盗链quilt被子receiver接收器switch开关guilt cover被套laundry form洗衣单mirror镜子pillow枕头baggage rack行李架closet衣柜pillowcase枕套plug插头clothes hanger衣架facial tissues纸巾ice cubes冰块protective mask防毒面具facial tissues box纸巾盒ice pail冰桶laundry bag洗衣袋telephone电话fl
16、at iron熨斗blanket毛毯note便签mattress床垫bathrobe浴袍shoe-brush鞋擦shampoo洗发液slippers拖鞋bedside table床头柜foam bath沐浴液air conditioner空调glass玻璃exhaust fan换气扇desk书桌bathroom浴室cotton swab棉签desk lamp台灯toilet卫生间weigh bridge地秤drawer抽屉washbowl洗脸盆watering can水壶hotel services guide饭店服务指南water tap水龙头handicraft工艺品remote cont
17、roller遥控器serving tray托盘button按钮sewing kit针线包tooth brush牙刷power电源envelop信封tooth paste牙膏mineral water矿泉水letter paper信纸shower cap浴帽instant noodles碗面hair dryer吹风机soap香皂curtain窗帘yellow page黄页comb梳子window窗户magazine杂志soap dish皂托tea table茶几network cable网线glass cup玻璃杯ashtray烟缸mouse pad鼠标垫razor剃须刀match火柴wall
18、lamp壁灯stool马桶carpet地毯TV电视toilet paper手纸light bulb电灯泡chair椅子towel毛巾refrigerator冰箱bath towel浴巾beer啤酒bathtub浴缸coke cola可口可乐bath mat防滑垫seven-up七喜flower vase花瓶酒店处理投诉英语Settling complaints 处理投诉Key Sentences(重点句子)128Can you change the room for me? Its too noisy能给我换个房间吗?这儿太吵了。129My wife was woken up several
19、times by the noise the baggage elevator made我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。130She said it was too much for her她说这使她难以忍受。131Im awfully sorry,sir非常对不起,先生。132I do apologize我向您道歉。133No problem,sir没问题,先生。134Well manage it,but we dont have any spare room today我们会尽力办到,但是今天我们没有空余房间。135Could you wait till tomorrow?等
20、到明天好吗?136I hope well be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep我希望明天晚上我们能呆在一套安静的房间里睡个好觉。137And if there is anything more you need, please let us know如果还需要别的什么东西,请告诉我们。138The light in this room is too dim这房间里的灯光太暗了。139Please get me a brighter one请给我换个亮的。140Cert
21、ainly,sirIll be back right away好的,先生,我马上就回来。141The room is too cold for meI feel rather cold when I sleep这房间太冷了,我睡觉时感到很冷。Words and Expressionselevator n电梯corridor n走廊,回廊delegation n代表团extra a额外的,外加的blanket n羊毛毯,毯子,毛毡酒店前台接待常用英语基本待客英语(一) 在正式的英语表现里,疑问基本句型可分为下列四种:1. May I 2. Could you 3. Would you 4.Sha
22、ll I ?只要理解这四种基本的句型,就可以处理大部分业务上的状况。1自己要做什么事时,就使用May I May I have your name, please?请问尊姓大名May I have your check-out time, please?请问您什么时候结帐离开?May I see your passport, please?请让我看一下您的护照好吗?May I know your nationality, please?请问您的国籍是什么?2 麻烦客人时,可使用Could you Could you fill out the form, please?请您填写这张表格好吗?Co
23、uld you write that down, please?请您写下来好吗?Could you draft the fax, please?请您写下传真的草稿好吗?Could you hold the line, please?请不要挂电话好吗?3询问客人的喜好或是做什么时,可使用Would you Would you like tea or coffee?请问您要喝茶还是咖啡?Would you like to take a taxi?请问您要搭计程车吗?Would you mind sitting here?请问您介意坐在这里吗?* 只要在疑问词后加“Would you ”,就可以提出
24、大部分的询问。When would you like to visit Foshan?请问您想要何时参观佛山?When would you like to have lunch?请问您想在哪里用餐?What time would you like to eat?请问您想何时用餐?Who would you like to contact?请问您想和谁联络?Which kind of room would you prefer?请问您喜欢哪一种房间?How would you like to settle your bill?请问您的账单如何处理?How long would you like
25、to stay?请问您要逗留多久?How many tickets would you like to buy?请问您要买几张票?4在提供建议协助、征求意见时,可使用Shall I 或Would you like me to do ?Shall I draw the curtains?请问需要我把窗帘拉上吗?Shall I draw you a map?请问要我为您画一张地图吗?Shall I make the reservation for you?请问要我为您安排预约吗?(二) 招呼语Good morning. (用于中午以前)Good afternoon. (用于中午至下午六点以前)Good evening. (用于下午六点过后)在这些招呼语的后面接句子,例如:Good morning, sir. Are you checking-out?早上好,先生,请问您要退房吗?Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel.中午好,先生,欢迎光临佛山电子宾馆Good evening, Ms. May I help yo
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