人力资源第七章.docx

1、人力资源第七章Chapter 7: Interviewing CandidatesMultiple Choice1. The _ is considered by many to be the most important screening tool. a. telephone referenceb. reference letterc. selection interviewd. management assessment centere. work sampling technique(c; easy; p. 254)2. A(n) _ is a procedure designed t

2、o obtain information from a person through oral responses to oral inquiries.a. writing testb. work sample simulationc. interviewd. reference checke. background check(c; easy; p. 254)3. When an interview is used to predict future job performance on the basis of an applicants oral responses to oral in

3、quiries, it is called a(n) _ interview.a. selection b. appraisalc. exitd. previewe. structured(a; easy; p. 254)4. When an interview follows a performance appraisal and focus on discussing an employees performance rating, it is called a(n) _ interview.a. selection b. appraisalc. exitd. previewe. stru

4、ctured(b; easy; p. 254)5. During a(n) _ interview, a supervisor and an employee discuss the employees performance and future actions and goals. a. selection b. appraisalc. exitd. previewe. structured(b; easy; p. 254)6. _ interviews can provide insight into sources of dissatisfaction for employees. a

5、. Selection b. Appraisalc. Exitd. Previewe. Structured(c; easy; p. 254)7. Another word for unstructured interviews is _.a. directiveb. nondirectivec. unformattedd. standardizede. content-free(b; easy; p. 254)8. Structured interviews are also referred to as _ interviews.a. directiveb. nondirectivec.

6、unformattedd. standardizede. content-free(a; easy; p. 254)9. Which of the following is a disadvantage of using structured interviews?a. consistency across candidatesb. reduced subjectivityc. lower potential for biasd. enhanced ability to withstand legal challengee. lack of ability to pursue follow-u

7、p questions as they develop(e; moderate; p. 255)10. An advantage of unstructured interviews is that they provide _.a. consistency across candidatesb. reduced subjectivityc. lower potential for biasd. enhanced ability to withstand legal challengee. an ability to pursue follow-up questions as they dev

8、elop(e; moderate; p. 255)11. Which type of interview could also be described as somewhat like a general conversation?a. nondirectiveb. directivec. standardizedd. situationale. all of the above(a; easy; p. 254)12. How do situational interviews differ from behavioral interviews?a. situational intervie

9、ws are based on responses to past situationsb. situational interviews are based on how an applicant might behave in a hypothetical situationc. situational interviews utilize predetermined situational questions and answersd. behavioral interviews ask applicants to describe their emotions in different

10、 hypothetical situationse. situational and behavioral interviews do not differ(b; difficult; p. 258; AACSB: reflective thinking)13. Which of the following statements is representative of what might be asked in a behavioral interview?a. “Tell me about a time you showed leadership in a difficult situa

11、tion.”b. “We are concerned with employee pilferage. As a manager here, how would you go about discouraging this behavior?”c. “Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?”d. “Employees in this division are frequently under a great deal of s

12、tress. How do you think you would handle the stress of the position?”e. “In this position, you would have the responsibility of hiring and firing subordinates. Imagine that you have to fire an employee who is consistently absent because he cares for an elderly parent. Tell me how you would handle th

13、is situation.”(a; difficult; p. 258; AACSB: communication)14. What type of interview might include the statement, “Tell me about a time when you worked successfully in a team environment”?a. situationalb. behavioralc. stressd. puzzlee. directive(b; moderate; p. 258)15. Which of the following stateme

14、nts is representative of what might be asked in a situational interview?a. “Tell me about a time you showed leadership in a difficult situation.”b. “How have you handled ethical dilemmas in the past?”c. “Suppose you were confronted with an angry customer who threatened to sue the company. What would

15、 you do?”d. “Can you think of a time when you were especially proud of your management skills? Tell me about that.”e. “In this position, you are responsible for hiring and firing subordinates. Have you ever fired anyone before? Tell me how you handled the situation.”(c; difficult; p. 258)16. What ty

16、pe of interview might include the following statement? “Imagine that you have just been assigned the task of winning the business of our competitions biggest client. How would you proceed?”a. situationalb. behavioralc. stressd. puzzlee. directive(a; moderate; p. 258)17. In a _ interview, the intervi

17、ewer tries to deduce what the applicants on-the-job performance will be based on his or her answers to questions about past experiences. a. structuredb. situationalc. job-relatedd. stresse. puzzle(c; moderate; p. 258)18. A job-related interview is, by definition, as type of _ interview.a. structured

18、b. behavioralc. situationald. unstructurede. stress(b; difficult; p. 258)19. In a stress interview, the interviewer _.a. tries to deduce what the applicants on-the-job performance will be based on his or her answers to questions about past experiencesb. tries to make the applicant uncomfortable in o

19、rder to spot sensitivityc. gives a word problem to see how the candidates think under pressured. gives hypothetical situations for the applicant to respond toe. tries to assess the strength of the applicants desire for success(b; moderate; p. 258)20. Which of the following statements might be made b

20、y an interviewer in a stress interview?a. “I see youve changed jobs four times in the last two years. Ive always felt that frequent job changes reflect irresponsible and immature behavior.”b. “Which courses did you like best in business school?”c. “Mike and Todd have $21 between them. Mike has $20 m

21、ore than Todd has. How much does Mike have and how much does Todd have?”d. “Why are you leaving your current position?”e. “Can you tell me about a time in the past when you used leadership skills to handle a difficult situation?”(a; moderate; p. 258)21. What type of interview might include the state

22、ment, “It must be difficult to leave a company after such accusations of unethical behavior. Tell me about that”?a. situationalb. behavioralc. stressd. puzzlee. directive(c; moderate; p. 258)22. Which of the following is an example of a puzzle question?a. “I see youve changed jobs four times in the

23、last two years. Ive always felt that frequent job changes reflect irresponsible and immature behavior.”b. “Which courses did you like best in business school?”c. “Mike and Todd have $21 between them. Mike has $20 more than Todd has. How much has Mike and how much has Todd?”d. “Why are you leaving yo

24、ur current position?”e. “Can you tell me about a time in the past when you used leadership skills to handle a difficult situation?”(c; moderate; p. 259; AACSB: analytical skills)23. Which of the following statements might be made by an interviewer in a job-related interview?a. “I see youve changed j

25、obs four times in the last two years. Ive always felt that frequent job changes reflect irresponsible and immature behavior.”b. “Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?”c. “Mike and Todd have $21 between them. Mike has $20 more than To

26、dd has. How much has Mike and how much has Todd?”d. “Why are you leaving your current position?”e. “Can you tell me about a time in the past when you used leadership skills to handle a difficult situation?”(e; difficult; p. 258; AACSB: analytical skills)24. Another term for panel interview is _.a. s

27、erial interviewb. board interviewc. sequential interviewd. computerized interviewe. structured interview(b; easy; p. 259)25. Kevin is interviewing for a position as a public relations specialist in a communications firm. He first meets with the HR manager. Afterwards, he meets with the person who wo

28、uld be his direct supervisor. Finally, he meets with the company president. Kevin is experiencing a _ interview.a. boardb. panelc. seriald. structurede. nondirective(c; moderate; p. 259)26. In a mass interview, a team of interviewers interviews the candidate in a _ fashion.a. serialb. sequentialc. s

29、imultaneousd. systematice. symmetrical(c; moderate; p. 260)27. Dr. Ross is interviewing for a position as Assistant Professor of Human Resource Management. His interview is conducted by a team of other faculty members in the department who interview him simultaneously and then combine their ratings

30、into one score. This is an example of a _ interview.a. serialb. panelc. sequentiald. one-on-onee. mass(b; moderate; p. 259)28. A mass interview differs from traditional panel interviews in that the team of interviewers interviews _.a. several candidates simultaneouslyb. several candidates seriallyc.

31、 several candidates sequentiallyd. each candidate by using sub-groups of the teame. candidates in front of other employees(a; moderate; p. 260)29. Kimberly is interviewing along with several other talented candidates for a position as a journalist at a newspaper. A team of interviewers will meet with all the candidates at once. The team will pose problems to the candidates and see which candidate takes the lead in formulating an answer. This is an example