人力资源第七章.docx

人力资源第七章.docx

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人力资源第七章

Chapter7:

InterviewingCandidates

MultipleChoice

1.The________isconsideredbymanytobethemostimportantscreeningtool.

a.telephonereference

b.referenceletter

c.selectioninterview

d.managementassessmentcenter

e.worksamplingtechnique

（c;easy;p.254）

2.A（n）________isaproceduredesignedtoobtaininformationfromapersonthroughoralresponsestooralinquiries.

a.writingtest

b.worksamplesimulation

c.interview

d.referencecheck

e.backgroundcheck

（c;easy;p.254）

3.Whenaninterviewisusedtopredictfuturejobperformanceonthebasisofanapplicant’soralresponsestooralinquiries,itiscalleda（n）________interview.

a.selection

b.appraisal

c.exit

d.preview

e.structured

（a;easy;p.254）

4.Whenaninterviewfollowsaperformanceappraisalandfocusondiscussinganemployee’sperformancerating,itiscalleda（n）________interview.

a.selection

b.appraisal

c.exit

d.preview

e.structured

（b;easy;p.254）

5.

Duringa（n）________interview,asupervisorandanemployeediscusstheemployee’sperformanceandfutureactionsandgoals.

a.selection

b.appraisal

c.exit

d.preview

e.structured

（b;easy;p.254）

6.________interviewscanprovideinsightintosourcesofdissatisfactionforemployees.

a.Selection

b.Appraisal

c.Exit

d.Preview

e.Structured

（c;easy;p.254）

7.Anotherwordforunstructuredinterviewsis________.

a.directive

b.nondirective

c.unformatted

d.standardized

e.content-free

（b;easy;p.254）

8.Structuredinterviewsarealsoreferredtoas________interviews.

a.directive

b.nondirective

c.unformatted

d.standardized

e.content-free

（a;easy;p.254）

9.Whichofthefollowingisadisadvantageofusingstructuredinterviews?

a.consistencyacrosscandidates

b.reducedsubjectivity

c.lowerpotentialforbias

d.enhancedabilitytowithstandlegalchallenge

e.lackofabilitytopursuefollow-upquestionsastheydevelop

（e;moderate;p.255）

10.

Anadvantageofunstructuredinterviewsisthattheyprovide________.

a.consistencyacrosscandidates

b.reducedsubjectivity

c.lowerpotentialforbias

d.enhancedabilitytowithstandlegalchallenge

e.anabilitytopursuefollow-upquestionsastheydevelop

（e;moderate;p.255）

11.Whichtypeofinterviewcouldalsobedescribedassomewhatlikeageneralconversation?

a.nondirective

b.directive

c.standardized

d.situational

e.alloftheabove

（a;easy;p.254）

12.Howdosituationalinterviewsdifferfrombehavioralinterviews?

a.situationalinterviewsarebasedonresponsestopastsituations

b.situationalinterviewsarebasedonhowanapplicantmightbehaveinahypotheticalsituation

c.situationalinterviewsutilizepredeterminedsituationalquestionsandanswers

d.behavioralinterviewsaskapplicantstodescribetheiremotionsindifferenthypotheticalsituations

e.situationalandbehavioralinterviewsdonotdiffer

（b;difficult;p.258;AACSB:

reflectivethinking）

13.Whichofthefollowingstatementsisrepresentativeofwhatmightbeaskedinabehavioralinterview?

a.“Tellmeaboutatimeyoushowedleadershipinadifficultsituation.”

b.“Weareconcernedwithemployeepilferage.Asamanagerhere,howwouldyougoaboutdiscouragingthisbehavior?

”

c.“Supposeyouwereconfrontedwithanangrycustomerwhothreatenedtosuethecompany.Whatwouldyoudo?

”

d.“Employeesinthisdivisionarefrequentlyunderagreatdealofstress.Howdoyouthinkyouwouldhandlethestressoftheposition?

”

e.“Inthisposition,youwouldhavetheresponsibilityofhiringandfiringsubordinates.Imaginethatyouhavetofireanemployeewhoisconsistentlyabsentbecausehecaresforanelderlyparent.Tellmehowyouwouldhandlethissituation.”

（a;difficult;p.258;AACSB:

communication）

14.

Whattypeofinterviewmightincludethestatement,“Tellmeaboutatimewhenyouworkedsuccessfullyinateamenvironment”?

a.situational

b.behavioral

c.stress

d.puzzle

e.directive

（b;moderate;p.258）

15.Whichofthefollowingstatementsisrepresentativeofwhatmightbeaskedinasituationalinterview?

a.“Tellmeaboutatimeyoushowedleadershipinadifficultsituation.”

b.“Howhaveyouhandledethicaldilemmasinthepast?

”

c.“Supposeyouwereconfrontedwithanangrycustomerwhothreatenedtosuethecompany.Whatwouldyoudo?

”

d.“Canyouthinkofatimewhenyouwereespeciallyproudofyourmanagementskills?

Tellmeaboutthat.”

e.“Inthisposition,youareresponsibleforhiringandfiringsubordinates.Haveyoueverfiredanyonebefore?

Tellmehowyouhandledthesituation.”

（c;difficult;p.258）

16.Whattypeofinterviewmightincludethefollowingstatement?

“Imaginethatyouhavejustbeenassignedthetaskofwinningthebusinessofourcompetition’sbiggestclient.Howwouldyouproceed?

”

a.situational

b.behavioral

c.stress

d.puzzle

e.directive

（a;moderate;p.258）

17.Ina________interview,theinterviewertriestodeducewhattheapplicant’son-the-jobperformancewillbebasedonhisorheranswerstoquestionsaboutpastexperiences.

a.structured

b.situational

c.job-related

d.stress

e.puzzle

（c;moderate;p.258）

18.

Ajob-relatedinterviewis,bydefinition,astypeof________interview.

a.structured

b.behavioral

c.situational

d.unstructured

e.stress

（b;difficult;p.258）

19.Inastressinterview,theinterviewer________.

a.triestodeducewhattheapplicant’son-the-jobperformancewillbebasedonhisorheranswerstoquestionsaboutpastexperiences

b.triestomaketheapplicantuncomfortableinordertospotsensitivity

c.givesawordproblemtoseehowthecandidatesthinkunderpressure

d.giveshypotheticalsituationsfortheapplicanttorespondto

e.triestoassessthestrengthoftheapplicant’sdesireforsuccess

（b;moderate;p.258）

20.Whichofthefollowingstatementsmightbemadebyaninterviewerinastressinterview?

a.“Iseeyou’vechangedjobsfourtimesinthelasttwoyears.I’vealwaysfeltthatfrequentjobchangesreflectirresponsibleandimmaturebehavior.”

b.“Whichcoursesdidyoulikebestinbusinessschool?

”

c.“MikeandToddhave$21betweenthem.Mikehas$20morethanToddhas.HowmuchdoesMikehaveandhowmuchdoesToddhave?

”

d.“Whyareyouleavingyourcurrentposition?

”

e.“Canyoutellmeaboutatimeinthepastwhenyouusedleadershipskillstohandleadifficultsituation?

”

（a;moderate;p.258）

21.Whattypeofinterviewmightincludethestatement,“Itmustbedifficulttoleaveacompanyaftersuchaccusationsofunethicalbehavior.Tellmeaboutthat”?

a.situational

b.behavioral

c.stress

d.puzzle

e.directive

（c;moderate;p.258）

22.

Whichofthefollowingisanexampleofapuzzlequestion?

a.“Iseeyou’vechangedjobsfourtimesinthelasttwoyears.I’vealwaysfeltthatfrequentjobchangesreflectirresponsibleandimmaturebehavior.”

b.“Whichcoursesdidyoulikebestinbusinessschool?

”

c.“MikeandToddhave$21betweenthem.Mikehas$20morethanToddhas.HowmuchhasMikeandhowmuchhasTodd?

”

d.“Whyareyouleavingyourcurrentposition?

”

e.“Canyoutellmeaboutatimeinthepastwhenyouusedleadershipskillstohandleadifficultsituation?

”

（c;moderate;p.259;AACSB:

analyticalskills）

23.Whichofthefollowingstatementsmightbemadebyaninterviewerinajob-relatedinterview?

a.“Iseeyou’vechangedjobsfourtimesinthelasttwoyears.I’vealwaysfeltthatfrequentjobchangesreflectirresponsibleandimmaturebehavior.”

b.“Supposeyouwereconfrontedwithanangrycustomerwhothreatenedtosuethecompany.Whatwouldyoudo?

”

c.“MikeandToddhave$21betweenthem.Mikehas$20morethanToddhas.HowmuchhasMikeandhowmuchhasTodd?

”

d.“Whyareyouleavingyourcurrentposition?

”

e.“Canyoutellmeaboutatimeinthepastwhenyouusedleadershipskillstohandleadifficultsituation?

”

（e;difficult;p.258;AACSB:

analyticalskills）

24.Anothertermforpanelinterviewis________.

a.serialinterview

b.boardinterview

c.sequentialinterview

d.computerizedinterview

e.structuredinterview

（b;easy;p.259）

25.Kevinisinterviewingforapositionasapublicrelationsspecialistinacommunicationsfirm.HefirstmeetswiththeHRmanager.Afterwards,hemeetswiththepersonwhowouldbehisdirectsupervisor.Finally,hemeetswiththecompanypresident.Kevinisexperiencinga________interview.

a.board

b.panel

c.serial

d.structured

e.nondirective

（c;moderate;p.259）

26.Inamassinterview,ateamofinterviewersinterviewsthecandidateina________fashion.

a.serial

b.sequential

c.simultaneous

d.systematic

e.symmetrical

（c;moderate;p.260）

27.Dr.RossisinterviewingforapositionasAssistantProfessorofHumanResourceManagement.Hisinterviewisconductedbyateamofotherfacultymembersinthedepartmentwhointerviewhimsimultaneouslyandthencombinetheirratingsintoonescore.Thisisanexampleofa________interview.

a.serial

b.panel

c.sequential

d.one-on-one

e.mass

（b;moderate;p.259）

28.Amassinterviewdiffersfromtraditionalpanelinterviewsinthattheteamofinterviewersinterviews________.

a.severalcandidatessimultaneously

b.severalcandidatesserially

c.severalcandidatessequentially

d.eachcandidatebyusingsub-groupsoftheteam

e.candidatesinfrontofotheremployees

（a;moderate;p.260）

29.Kimberlyisinterviewingalongwithseveralothertalentedcandidatesforapositionasajournalistatanewspaper.Ateamofinterviewerswillmeetwithallthecandidatesatonce.Theteamwillposeproblemstothecandidatesandseewhichcandidatetakestheleadinformulatingananswer.Thisisanexample