如何有效处理买家查询详细Word下载.docx
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4.回复螺丝刀查询
5.无法供货
6.建议提供代用品
RFS.
ReplyaRFS.
Refuseofferasample.
Readyofferasample,but…
RefusingaBuyer’srequest.
有关样品.
回复买家提供样品的要求.
拒绝提供样品.
能提供样品,但是…
拒绝买家的要求.
RFQ&
Payment.
1.Explainingapriceincrease.
2.Persuadingabuyertobuybeforeapriceincrease.
3.Givinganopportunitytobuybeforeapriceincreases.
4.Makingaconcessiononprice.
5.Replyingtoaproposaltopaybya30-dayL/C.
6.Replyingtoarequestfordirecttermsofpayment.
7.Agreeingtomodifypaymentterms.
8.Answeringarequestforpaymentbydocument
againstacceptance.
9.RequestingtheestablishmentofaL/C.
10.AmendingaL/C.
11.ExtendingaL/C.
12.Clearingupmisunderstanding.
13.Arequestforcreditinformation.
14.Refusingcredit.
15.Askingtoshipordercashondelivery.
16.Grantingadelayinpayment.
有关报价和付款.
1.说明价格调整原因
2.提醒买家涨价之前下单
3.给他机会涨价之前下单.
4.对价格作出让步
5.答复用信用状付款的建议.
6.答复直接付款的要求.
7.同意修改付款条件.
8.就要求以承兑交单付款作答复.
9.要求开立信用状.
10.修改信用状.
11.延长信用状期限.
12.消除误会.
13.请示提供信用资料.
14.拒绝赊销.
15.要求按现金提货方式装运订货.
16.延迟付款.
Ordering.
1.Thankingabuyerforanorder.
2.DealingwithadifficultBuyer.
3.Declininganorder.
4.Partialrejectionofanorder.
5.Answeringacomplaint.
6.Acceptingaclaim&
attemptingtosellmoreproducts.
7.Apologizingformistake.
有关订货.
1.感谢买家订单
2.对付难办的买家
3.拒绝订货
4.拒绝部分供货
5.回复抗议信
6.接受投诉并试销更多产品
7.为错误抱歉.
BusinessRelations.（建立商务关系）
AttempttoestablishbusinessrelationshipwithBuyer.
DearManager,
Wehaveobtainedyournameandaddressfrom
********,andwearewritingtoenquirewhetheryouwouldbewillingtoestablishbusinessrelationswithus.
Wehavebeenmanufacturingpowerrelaysformanyyears.Atpresentweareinterestedinextendingouroverseasmarketandwouldappreciateyourrespond.
Consideringourcompetitiveprices,weexpecttoestablishalong-termpartnership.
Welookforwardtoyourearlyreply.
Withbestregards,
建立商务关系
尊敬的经理,
自*********取得贵公司地址,特此修函,希望能发展商务
关系.
多年来,本公司经营powerrelays生产,现欲扩大海外市场
范围及希望得到您的反映.
考虑到我产品公道价格,我公司希望得到长期的商务关系.
烦清早日回复,
回到目录
ReplytoBuyer’sestablishrelationshipletter.
DearMr.AndrewBollone,
Thankyouforyourletterofthismorning.Weshellbegladtoenterintobusinessrelationswithyourcompany.
Incompliancewithyourrequest,wearesendingyou,underseparateattachment,ourlatestcatalogandpricelistcoveringourexportrange.
Paymentshouldbemadebyirrevocableandconfirmedletterofcredit.Shouldyouwishtoplaceanorder,pleasee-mailorfaxus.
Yourssincerely,
回复买家建立商务关系的请求
尊敬的Mr.AndrewBollone,
本月16号受到有关建立商务关系的来信,不胜信息.根据您的要求奉上最新的出口产品目录和报价单.
付款烦请用不可撒销报兑之信用状支付.
如果贵方想订货,请E-mail或传真为盼.
回到目录
ContactingapastBuyer.
DearMr.OscarPeterson,
Aswehavebeeninformedfromourtradecontacts,yourCompanyhasreestablisheditselfinArgentinaandisonesagaintradingsuccessfullyintheregion.Wewouldliketoextendourcongratulationsandofferourverybestwishesforyourcontinuedsuccess.
BeforethecrisesinAsia,ourcompanieswereinvolvedinalargevolumeoftradeinourproduct.Weseefromourrecordsthatyouwereamongourbesttencustomers.
Weverymuchhopethatwecanresumeourmutualbeneficialrelationshipnow,wheneconomyinAsianregionhasbeenrecovered.
Sinceourlasttransaction,ourlineshavechangedbeyondrecognition.WhiletheyreflectcurrentSouthAmericanneedinceramicresonators,someofourproductsarespecificallytargetedatthemarketinyourregion.
Asaninitialstep,Isuggestyouvisitourwebsiteat
whereyouwillfindourillustratedcatalogforyourevaluation.Shouldyouwishtoreceiveproductsamplesforcloserinspection,wewillbeverydelightedtoforwardthemforfree,asweusedtodoitingoodoldtimes.
Welookforwardtohearingfromyou.
与过去有贸易来往的买家联络
尊敬的Mr.OscarPeterson,
从同行中信息来源听说贵公司在Argentina复业而生意发展迅速.德文喜讯,不胜欢喜.
亚洲经济危机发生前,双方曾有多电子元器件交易,
贵公司更是本公司十大客户之一.
现今本地经济平息,能重展双方互惠的业务联系.
自上次合作至今,产品种类变化很大.除了有符合南美市场产品之外也有专门为Argentina电子市场而开发的新产品.
作为合作第一步,我们建议您访问我公司商务网页在,初步参考插图产品目录和一些新服务.
如需查看一些样品,我们乐意免费邮寄.
烦清早日回复,
SellingmoretoasteadyBuyer.
DearMr.FrankSinatra,
Wehaverefreshedouronlinecatalogat,andnowitcoversthelatestnewproducts,whicharenowavailablefromstock.
Wearemostgratifiedthatyouhave,forseveralyears,includedaselectionofourproductsinyourmail-ordercatalogues.Theresultingsaleshavebeenverysteady.
Webelievethatyouwillfindournewproductsmostattractive.Theyshouldgetaverygoodreceptioninyourmarket（manufacturing）.
Onceyouwillhavehadtimetostudythesupplement,pleaseletusknowifyouwouldliketotakethematterfurther.Wewouldbeveryhappytosendsamplestoyou
forcloserinspection.Foryourinformation,weareplanningarangeof_________,whichshoulddowellinEuropeanmarket.
Wewillkeepyouinformedonourprogressandlookforwardtohearingfromyou.
向长期合作买家推销新产品.
尊敬的Mr.FrankSinatra,
我公司最近有新产品开发,我们的产品目录在,仔细介绍最新生产变态,请初步参考.
贵公司的邮购目录多年来收录本公司产品,产品销售成绩理想,感谢长期回顾.
最新开发的产品质量可靠,定能吸引顾客采购.烦请参阅网上目录,若需查看样品请回复,本公司乐意效劳.我公司现正开发一系列___________,适合欧洲市场需求.如感兴趣请随时和我联系.
愿进一步加强联系,并后复音.
EndofBusinessRelationsection.
RequestforInformation.（有关查询.）
AfirstRFI.
DearMr.ChenGuoYu,
Wehavelearnedfromyouronlinecatalogthatyouaremanufacturingarangeofhighperformancepowertransformers.
Weoperateaqualitywholesalingbusinessandalthoughoursalesvolumeisnotlarge,weobtainhighpricesforourgoods.
WouldyouliketosendmeasamplesofyourpowertransformerwithPWT1234………..specificationsand
Detailsofyourprices,shipmentandpaymentterms?
初次来查询
尊敬的陈国玉先生,
参考贵公司晚上目录,我们了解贵公司制造一系列高质变压器.我公司经营高批发销售业务,虽然销量不大,但货品全属优质高价.
现恳请邮寄以下规格变压器样品:
PWT1234
………….
此外,烦请提供产品报价,供货与付款方式条件.
AnsweringafirstRFI.
DearMr.CharlesAznavour,
Thankyouforyourenquiryof16July.Wearepleasedtohearthatyouareinterestedinourproducts.
WehavesentyoucopyofourlatestcataloguesbyDHL,togetherwithsamplesofsomeofthematerialsweregularlyuseinthemanufactureofourproducts.
Iregrettosaythatwecannotsendyouthefullrangeofsamples.Youcanbeassured,however,thatourproductsareofthequalityyouexpect.
Mrs.AngelaWang,ourSalesManager,willbeinFrancenextmonthandwillbepleasedtovisityou.Shewillhavewithherawiderangeofourproduct.Whenyouseethem,wethinkthatyouwillagreethatonlythebestqualitymaterialsareused,andthatthehighstandardofworkmanshipwillappealtothemostdiscriminatingbuyer.
Wealsomanufactureawiderangeof____________
inwhichyoumaybeinterested.Theyarefullyillustratedinouronlinecatalogat,
Welookforwardtoreceivinganorderfromyou.
回复初次查询
尊敬的Mr.CharlesAznavour,
7月6号来查询已受到.知道贵公司对我们的产品有兴趣,实干荣幸.我们已邮寄产品目录和常用的原料样本.
很抱歉未能寄上全套样品,但保证我公司产品确实优质上乘的.
本公司业务部经理Angela王太太将于下月到法国出差是会拜访您而带全套我公司样品.
届时您如果抽空与她面谈和看看我们的产品,相信也会同意我们的产品质量上乘,手工精巧,能吸引最挑剔的买家.
除了您查询的产品以外,本公司也制造一系列__________.贵公司若干兴趣,可参看我公司网页在
我们等待着贵方订货消息.
.
RFIforscrewdrivers.
Weinterestedinbuyinglargequantitiesofsteelscrewsinallsizes.WewouldbeobligedifyouwouldgiveusaquotationperkilogramC&
FLiverpool,England.Itwouldalsobeappreciatedifyoucouldforwardsamplesandyourpricelisttous.
Weusedtopurchasetheseproductsfromothersources.Wemaynowprefertobuyfromyourcompanybecauseweunderstandthatyouareabletosupplylargerquantitiesatmoreattractiveprices.Inaddition,wehaveconfidenceinthequalityofyourproducts.
Welookforwardtohearingfromyoubyreturn.
螺丝刀查询
尊敬的总经理,
本公司有意大量采购各型号螺丝刀,欲知产品送抵加拿大的成本嘉运费价格.如能惠寄样品和价目表,亦必感谢不尽.
本公司过去向其他公司采购此类货品,但知道贵公司产品质优价廉,所以欲与贵公司建立合作关系.
专此侯复.
ReplyforaRFIforscrewdrivers.
DearMr.ErrolGarner,
Thankyou,foryourenquiryof2October1995.Inreply,wewouldliketomakethefollowingoffer,subjecttoourfinalconfirmation:
Product:
Steelscrews
Specifications:
Aspertheattachedlist
Packing:
Looseinboxesof5kgnet
Quantity:
100boxes
Price:
Aspertheattachedlist
Shipment:
January/February1996
Payment:
Confirmed,irrevocableletterofcreditpayablebydraftonsighttobeopened30daysbeforethetimeofshipment.
Underseparatecover,wehavesentyousampleofvarioussixes,ourcatalogueandpricelist.
Ifyoufindourofferacceptable,pleasetelexorfaxusforconfirmation.
回复螺丝刀查询
尊敬的Mr.ErrolGarner,
贵公司2000年10月2日查询函收悉.如下报价需在本公司确认后.方为有效:
产品:
规格:
包装:
数量:
交货期:
运货条件:
付款:
装运:
另用DHL寄各型号样品,产品目录和价目表.
如贵公司接受上述报价请尽早落实定单为盼.
Inabilitytosupplyrequestedproduct.
DearMr.RoyHamilton,
Werefertoyourtelexof12Augustandoursoftodayregardingthesupplyofblacksilk.
Asyouperhapsknow,demandfortheabovehasbeenheavysincelastyear.Weareconsequentlyfullycommittedatthemomentandareunabletomakeyoutheofferasrequested.
升级会员 