如何有效处理买家查询详细.docx
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如何有效处理买家查询详细
有效处理买家查询
BusinessRelations.
1.AttempttoestablishbusinessrelationshipwithBuyer.
2.Replytobuyer’sestablishrelationship.
3.Contactingapastcustomer.
4.Sellingmoretoasteadybuyer.
商业关系
1.建立商务关系
2.回复买家建立商务关系的请求
3.与过去有贸易来往的买家联络
4.向长期合作买家推销新产品
RFI.
1.AfirstRFI.（Requestforinformation）.
2.AnsweringafirstRFI.
3.ARFIforscrewdrivers.
4.ReplyforanRFIforscrewdrivers.
5.Inabilitytosupplyrequestedproduct.
6.Offeringasubstituteproduct.
有关查询.
1.初次来查询
2.回复初次查询
3.螺丝刀查询
4.回复螺丝刀查询
5.无法供货
6.建议提供代用品
RFS.
ReplyaRFS.
Refuseofferasample.
Readyofferasample,but…
RefusingaBuyer’srequest.
有关样品.
回复买家提供样品的要求.
拒绝提供样品.
能提供样品,但是…
拒绝买家的要求.
RFQ&Payment.
1.Explainingapriceincrease.
2.Persuadingabuyertobuybeforeapriceincrease.
3.Givinganopportunitytobuybeforeapriceincreases.
4.Makingaconcessiononprice.
5.Replyingtoaproposaltopaybya30-dayL/C.
6.Replyingtoarequestfordirecttermsofpayment.
7.Agreeingtomodifypaymentterms.
8.Answeringarequestforpaymentbydocument
againstacceptance.
9.RequestingtheestablishmentofaL/C.
10.AmendingaL/C.
11.ExtendingaL/C.
12.Clearingupmisunderstanding.
13.Arequestforcreditinformation.
14.Refusingcredit.
15.Askingtoshipordercashondelivery.
16.Grantingadelayinpayment.
有关报价和付款.
1.说明价格调整原因
2.提醒买家涨价之前下单
3.给他机会涨价之前下单.
4.对价格作出让步
5.答复用信用状付款的建议.
6.答复直接付款的要求.
7.同意修改付款条件.
8.就要求以承兑交单付款作答复.
9.要求开立信用状.
10.修改信用状.
11.延长信用状期限.
12.消除误会.
13.请示提供信用资料.
14.拒绝赊销.
15.要求按现金提货方式装运订货.
16.延迟付款.
Ordering.
1.Thankingabuyerforanorder.
2.DealingwithadifficultBuyer.
3.Declininganorder.
4.Partialrejectionofanorder.
5.Answeringacomplaint.
6.Acceptingaclaim&attemptingtosellmoreproducts.
7.Apologizingformistake.
有关订货.
1.感谢买家订单
2.对付难办的买家
3.拒绝订货
4.拒绝部分供货
5.回复抗议信
6.接受投诉并试销更多产品
7.为错误抱歉.
BusinessRelations.（建立商务关系）
AttempttoestablishbusinessrelationshipwithBuyer.
DearManager,
Wehaveobtainedyournameandaddressfrom
********,andwearewritingtoenquirewhetheryouwouldbewillingtoestablishbusinessrelationswithus.
Wehavebeenmanufacturingpowerrelaysformanyyears.Atpresentweareinterestedinextendingouroverseasmarketandwouldappreciateyourrespond.
Consideringourcompetitiveprices,weexpecttoestablishalong-termpartnership.
Welookforwardtoyourearlyreply.
Withbestregards,
建立商务关系
尊敬的经理,
自*********取得贵公司地址,特此修函,希望能发展商务
关系.
多年来,本公司经营powerrelays生产,现欲扩大海外市场
范围及希望得到您的反映.
考虑到我产品公道价格,我公司希望得到长期的商务关系.
烦清早日回复,
回到目录
ReplytoBuyer’sestablishrelationshipletter.
DearMr.AndrewBollone,
Thankyouforyourletterofthismorning.Weshellbegladtoenterintobusinessrelationswithyourcompany.
Incompliancewithyourrequest,wearesendingyou,underseparateattachment,ourlatestcatalogandpricelistcoveringourexportrange.
Paymentshouldbemadebyirrevocableandconfirmedletterofcredit.Shouldyouwishtoplaceanorder,pleasee-mailorfaxus.
Yourssincerely,
回复买家建立商务关系的请求
尊敬的Mr.AndrewBollone,
本月16号受到有关建立商务关系的来信,不胜信息.根据您的要求奉上最新的出口产品目录和报价单.
付款烦请用不可撒销报兑之信用状支付.
如果贵方想订货,请E-mail或传真为盼.
回到目录
ContactingapastBuyer.
DearMr.OscarPeterson,
Aswehavebeeninformedfromourtradecontacts,yourCompanyhasreestablisheditselfinArgentinaandisonesagaintradingsuccessfullyintheregion.Wewouldliketoextendourcongratulationsandofferourverybestwishesforyourcontinuedsuccess.
BeforethecrisesinAsia,ourcompanieswereinvolvedinalargevolumeoftradeinourproduct.Weseefromourrecordsthatyouwereamongourbesttencustomers.
Weverymuchhopethatwecanresumeourmutualbeneficialrelationshipnow,wheneconomyinAsianregionhasbeenrecovered.
Sinceourlasttransaction,ourlineshavechangedbeyondrecognition.WhiletheyreflectcurrentSouthAmericanneedinceramicresonators,someofourproductsarespecificallytargetedatthemarketinyourregion.
Asaninitialstep,Isuggestyouvisitourwebsiteat
whereyouwillfindourillustratedcatalogforyourevaluation.Shouldyouwishtoreceiveproductsamplesforcloserinspection,wewillbeverydelightedtoforwardthemforfree,asweusedtodoitingoodoldtimes.
Welookforwardtohearingfromyou.
与过去有贸易来往的买家联络
尊敬的Mr.OscarPeterson,
从同行中信息来源听说贵公司在Argentina复业而生意发展迅速.德文喜讯,不胜欢喜.
亚洲经济危机发生前,双方曾有多电子元器件交易,
贵公司更是本公司十大客户之一.
现今本地经济平息,能重展双方互惠的业务联系.
自上次合作至今,产品种类变化很大.除了有符合南美市场产品之外也有专门为Argentina电子市场而开发的新产品.
作为合作第一步,我们建议您访问我公司商务网页在,初步参考插图产品目录和一些新服务.
如需查看一些样品,我们乐意免费邮寄.
烦清早日回复,
回到目录
SellingmoretoasteadyBuyer.
DearMr.FrankSinatra,
Wehaverefreshedouronlinecatalogat,andnowitcoversthelatestnewproducts,whicharenowavailablefromstock.
Wearemostgratifiedthatyouhave,forseveralyears,includedaselectionofourproductsinyourmail-ordercatalogues.Theresultingsaleshavebeenverysteady.
Webelievethatyouwillfindournewproductsmostattractive.Theyshouldgetaverygoodreceptioninyourmarket（manufacturing）.
Onceyouwillhavehadtimetostudythesupplement,pleaseletusknowifyouwouldliketotakethematterfurther.Wewouldbeveryhappytosendsamplestoyou
forcloserinspection.Foryourinformation,weareplanningarangeof_________,whichshoulddowellinEuropeanmarket.
Wewillkeepyouinformedonourprogressandlookforwardtohearingfromyou.
向长期合作买家推销新产品.
尊敬的Mr.FrankSinatra,
我公司最近有新产品开发,我们的产品目录在,仔细介绍最新生产变态,请初步参考.
贵公司的邮购目录多年来收录本公司产品,产品销售成绩理想,感谢长期回顾.
最新开发的产品质量可靠,定能吸引顾客采购.烦请参阅网上目录,若需查看样品请回复,本公司乐意效劳.我公司现正开发一系列___________,适合欧洲市场需求.如感兴趣请随时和我联系.
愿进一步加强联系,并后复音.
回到目录
EndofBusinessRelationsection.
RequestforInformation.（有关查询.）
AfirstRFI.
DearMr.ChenGuoYu,
Wehavelearnedfromyouronlinecatalogthatyouaremanufacturingarangeofhighperformancepowertransformers.
Weoperateaqualitywholesalingbusinessandalthoughoursalesvolumeisnotlarge,weobtainhighpricesforourgoods.
WouldyouliketosendmeasamplesofyourpowertransformerwithPWT1234………..specificationsand
Detailsofyourprices,shipmentandpaymentterms?
初次来查询
尊敬的陈国玉先生,
参考贵公司晚上目录,我们了解贵公司制造一系列高质变压器.我公司经营高批发销售业务,虽然销量不大,但货品全属优质高价.
现恳请邮寄以下规格变压器样品:
PWT1234
………….
此外,烦请提供产品报价,供货与付款方式条件.
回到目录
AnsweringafirstRFI.
DearMr.CharlesAznavour,
Thankyouforyourenquiryof16July.Wearepleasedtohearthatyouareinterestedinourproducts.
WehavesentyoucopyofourlatestcataloguesbyDHL,togetherwithsamplesofsomeofthematerialsweregularlyuseinthemanufactureofourproducts.
Iregrettosaythatwecannotsendyouthefullrangeofsamples.Youcanbeassured,however,thatourproductsareofthequalityyouexpect.
Mrs.AngelaWang,ourSalesManager,willbeinFrancenextmonthandwillbepleasedtovisityou.Shewillhavewithherawiderangeofourproduct.Whenyouseethem,wethinkthatyouwillagreethatonlythebestqualitymaterialsareused,andthatthehighstandardofworkmanshipwillappealtothemostdiscriminatingbuyer.
Wealsomanufactureawiderangeof____________
inwhichyoumaybeinterested.Theyarefullyillustratedinouronlinecatalogat,
Welookforwardtoreceivinganorderfromyou.
回复初次查询
尊敬的Mr.CharlesAznavour,
7月6号来查询已受到.知道贵公司对我们的产品有兴趣,实干荣幸.我们已邮寄产品目录和常用的原料样本.
很抱歉未能寄上全套样品,但保证我公司产品确实优质上乘的.
本公司业务部经理Angela王太太将于下月到法国出差是会拜访您而带全套我公司样品.
届时您如果抽空与她面谈和看看我们的产品,相信也会同意我们的产品质量上乘,手工精巧,能吸引最挑剔的买家.
除了您查询的产品以外,本公司也制造一系列__________.贵公司若干兴趣,可参看我公司网页在
我们等待着贵方订货消息.
.
回到目录
RFIforscrewdrivers.
DearManager,
Weinterestedinbuyinglargequantitiesofsteelscrewsinallsizes.WewouldbeobligedifyouwouldgiveusaquotationperkilogramC&FLiverpool,England.Itwouldalsobeappreciatedifyoucouldforwardsamplesandyourpricelisttous.
Weusedtopurchasetheseproductsfromothersources.Wemaynowprefertobuyfromyourcompanybecauseweunderstandthatyouareabletosupplylargerquantitiesatmoreattractiveprices.Inaddition,wehaveconfidenceinthequalityofyourproducts.
Welookforwardtohearingfromyoubyreturn.
螺丝刀查询
尊敬的总经理,
本公司有意大量采购各型号螺丝刀,欲知产品送抵加拿大的成本嘉运费价格.如能惠寄样品和价目表,亦必感谢不尽.
本公司过去向其他公司采购此类货品,但知道贵公司产品质优价廉,所以欲与贵公司建立合作关系.
专此侯复.
回到目录
ReplyforaRFIforscrewdrivers.
DearMr.ErrolGarner,
Thankyou,foryourenquiryof2October1995.Inreply,wewouldliketomakethefollowingoffer,subjecttoourfinalconfirmation:
Product:
Steelscrews
Specifications:
Aspertheattachedlist
Packing:
Looseinboxesof5kgnet
Quantity:
100boxes
Price:
Aspertheattachedlist
Shipment:
January/February1996
Payment:
Confirmed,irrevocableletterofcreditpayablebydraftonsighttobeopened30daysbeforethetimeofshipment.
Underseparatecover,wehavesentyousampleofvarioussixes,ourcatalogueandpricelist.
Ifyoufindourofferacceptable,pleasetelexorfaxusforconfirmation.
回复螺丝刀查询
尊敬的Mr.ErrolGarner,
贵公司2000年10月2日查询函收悉.如下报价需在本公司确认后.方为有效:
产品:
规格:
包装:
数量:
交货期:
运货条件:
付款:
装运:
另用DHL寄各型号样品,产品目录和价目表.
如贵公司接受上述报价请尽早落实定单为盼.
回到目录
Inabilitytosupplyrequestedproduct.
DearMr.RoyHamilton,
Werefertoyourtelexof12Augustandoursoftodayregardingthesupplyofblacksilk.
Asyouperhapsknow,demandfortheabovehasbeenheavysincelastyear.Weareconsequentlyfullycommittedatthemomentandareunabletomakeyoutheofferasrequested.
升级会员 