E常见问题解决.docx
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E常见问题解决
TroubleshootingBusinessObjectsEnterprise
LessonOverview
ThislessonprovidesyouwithinformationtoassistyouintroubleshootingissuesthatoccurwithinBusinessObjectsEnterpriseservers.
InthislessonyouwilllearnabouttroubleshootingBusinessObjectsEnterprise.
Introduction
ThepurposeofthisunitistoprovideyouwithresourcestoassistyouintroubleshootingunexpectedbehaviorwithinBusinessObjectsEnterprise.
Aftercompletingthisunit,youwillbeableto:
•
usebestpracticeswhentroubleshooting
•
useastrategictroubleshootingmethod
翻译：
UsingBestPracticeswhenTroubleshooting
Thereareseveralstrategiesyoucanemploytoeliminateunwantedbehavior.Thefollowingareconsideredbestpracticesthatwillfacilitateyourtroubleshootingefforts:
•
Ensurethatclientandservermachinesarerunningsupportedoperatingsystems,databaseservers,databaseclients,andappropriateserversoftware.Fordetails,consulttheplatforms.txtfile,includedwithyourproductdistribution.
•
Verifythattheproblemcanbereproduced,andtakenoteoftheexactstepsthatcausetheproblemtorecur.Usethesamplereportsandsampledataincludedwiththeproducttoconfirmwhetherornotthesameproblemexistsbytryingtoprevieworschedulethem.
•
Iftheproblemrelatestoconnectivityorfunctionalityovertheweb,checkthatBusinessObjectsEnterpriseisintegratedproperlywithyourwebenvironment.
•
Iftheproblemrelatestoviewingorprocessing,verifyyourdatabaseconnectivityandfunctionalityfromeachoftheaffectedmachines.UsetheappropriateWindowsclienttotryandviewandrefreshtheaffecteddocumentorreportonthatserver.Forexample,ifyoucannotviewa.repinstance,gotothemachinethatisrunningtheDesktopIntelligenceCacheServerandtryandviewthatdocumentthroughtheDesktopIntelligenceapplication.
•
Lookforsolutionsinthedocumentationincludedwithyourproduct.
•
RefertotheBusinessObjectsCustomerSupportwebsiteforwhitepapers,filesandupdates,userforums,andKnowledgeBasearticles.
•
WhentheproblemrelatestoviewingorprocessingWebIntelligenceorDeskIntelligencedocuments,validatetheSQLstatementfromtheappropriateReportServer.
•
Checktheconnectiontypefortheuniversebeingused.RememberthatallconnectionsforviewingviaInfoViewrequireasharedconnection.
•
Makesurenofilesaremissingandallnecessarycomponentsareinstalled.
翻译：
UsingaStrategicTroubleshootingMethod
ThestrategictroubleshootingmethoddescribedbelowisoneofmanythatcanbeusedtoidentifyandresolveissueswithBusinessObjectsEnterprise.Whileyoumaynotneedtouseeveryitemlistedbelow,keepingtheseitemsinmindwillassistyouinthetroubleshootingprocess.
Youwillalsofinditessentialtodocumenteverythingyoudoaspartofyourtroubleshootingprocess.Documentnotjusttheproblem,butalsothestepsusedtoreplicateandresolvetheproblemincludingthetestsindicatedbelow.ShouldyouneedtoinvolveBusinessObjectstechnicalsupport,thisdocumentationgreatlyimprovesyourchancesoflocatingatimelysolutionandpossiblysaveyourself（oracolleague）timeinthefutureshouldthesameorsimilarerroroccuragain.
Step1:
Identifythefunctionorprocessthatisnotoperatingproperly
AnswerquestionslikethosebelowtodeterminethefunctionorprocessthatisnotoperatingproperlyinBusinessObjectsEnterprise.
•
AreyouabletoopenBusinessObjectsEnterpriseAdminLaunchpadorBusinessObjectsEnterpriseInfoViewfromtheStartMenu?
•
AreyouabletoviewInfoViewortheCMC?
•
AreyouabletologontotheCMS?
•
CanyounavigatethroughfoldersandseealistingofthereportsinInfoView?
•
Areyouabletosuccessfullyscheduleareport?
•
AreyouabletoviewsuccessfulinstancesofanyreportorWebIntelligencedocumentusingallpossibleviewertypes?
•
Areyouabletoviewobjectsondemandusingallpossibleviewertypes?
Step2:
Enumeratepossiblesourcesoferror.Identifytheprocessflowthatdetailswhichserversareinvolvedinthefunctionorprocessthatisnotoperating
•
Onceyouhavedeterminedthefunctionthatisn’toperatingproperly,findtheassociatedprocessflowforthatfunction.TheassociatedprocessflowsdiscussedintheBusinessObjectsEnterprisearchitecturelessoncanbeusedtodeterminewhichserverorcomponentisinvolved.
Step3:
Narrowdownthepossiblesourcesoferrorandanalyze
•
Followtheprocessflowtotheserverwherethepointoffailureoccurs. Youmaybeabletotemporarilyruleouttheserversthatprecedethepointoffailure.
•
Deviseandexecuteteststoverifywhichserversarefunctioningproperly.
•
Testanotherprocessflowthatalsousesthesuspectedserverstoeliminatepossiblesourcesoferror.
•
Targetyoureffortsonthemostlikelysource（s）oferror.Thefollowingitemsareapartiallistofexercisesyoumaywanttoemploy:
•
Examinetheserversettings. AretheycorrectintheCCM?
•
IntheCMC,areallthesettingsfortheservercorrect?
•
DoestheWindowsFiledirectorystructureappearchanged?
Forexample,arefilesrenamed,moved,ormissing?
•
ChecktheODBCdatasourcetoensureitconnectstothedatabase.
•
AreyouabletorefreshareportinCrystalReportsDesigner?
•
AreyouabletorefreshaWebIntelligencedocumentwithintheCMCorInfoView?
•
UsetheApplicationEventlog,SystemEventLog,andTracelogfiletohelpyouidentifythecauseoftheissue.
翻译：
TroubleshootingaDistributedInstallation
Intheactivitiesthatfollowthisunit,youwilltroubleshootseveraldifferentproblemsonadistributedinstallation.Toperformtheseactivities,youneedtomakesureyoursystemisconfiguredtoworkwiththreeothersystemsasadistributedinstallationandrunaseriesofteststoverifythatyourdistributedinstallationisfullyfunctional.
Todistributeyourinstallationacrossmultiplephysicalserversforthetroubleshootingexercises
1.
Assemblefourlearners/machinesintoagrouptocompletetheseactivities.
2.
ConfigurethefirstmachinesothatWebServer（WS）,WebApplicationServer（WAS）,andCentralManagementServer（CMS）areallrunningonthismachine.
3.
ConfigurethesecondmachinesothattheCrystalReportsCacheServer,EventServer,andWebIntelligenceReportServerareallrunningonthismachine.
4.
ConfigurethethirdmachinesothatCrystalReportsPageServerandOutputFileRepositoryServer（OutputFRS）arebothrunningonthismachine.
5.
ConfigurethefourthmachinesothattheCrystalReportsJobServer,InputFileRepositoryServer（InputFRS）,WebIntelligenceJobServer,andCrystalReportsApplicationServer（RAS）areallrunningonthismachine.
Toverifythatyourdistributedinstallationisfullyfunctional
1.
LogintotheBusinessObjectEnterpriseXISystem.
2.
Viewon-demandCrystalReportsandWebIntelligencedocuments.
3.
SetascheduleforCrystalReportsandWebIntelligencedocuments.
4.
ViewasuccessfulinstanceofCrystalReportsandWebIntelligencedocuments.
5.
ViewapublishedMSWorddocument.
6.
ViewasuccessfulinstanceofareportscheduledtoWorddocumentformat.
翻译：
Activity:
ResolvingReportingViewingIssues
Objective
Inthisactivity,youwillresolveareportviewingerror.
Instructions
YoureceivethefollowingerrorwhenyouattempttoviewreportsintheBusinessObjectsEnterprisesystem:
ErrorAlltheserverswithCMSvantzima02,cluster@computername02andkindcacheserveraredownordisabled.
Overthenextseveralpagesyouwillfindquestionsandanswerstohelpyouwithyourdiagnosis.
Activity:
ResolvingReportSchedulingIssues
Objective
Inthisactivity,youwillresolveareportschedulingerror.
Instructions
Inthisactivity,youwillresolvethiserror:
File8542feb39713326.rptnotfoundonFileRepositoryServer.
Activity:
ResolvingLogonIssues
Objective
Inthisactivity,youwillresolvealogonissue.
Instructions
Inthisactivity,youwillresolvethiserror:
AtlogintotheCMCthiserrormessageappears:
“Unabletoretrieveclustermembers.CMShost‘computername02’canbecontacted,butthereisnoCMSrunningatport6400.”
Or,
AtlogintoInfoViewthiserrormessageappears:
“AccountInformationNotRecognized:
Servercomputernamenotfoundorservermaybedown.”
翻译：
Aftercompletingthislesson,youarenowableto:
•
usebestpracticeswhentroubleshooting
•
useastrategictroubleshootingmethod
YouhavenowcompletedLesson15:
TroubleshootingBusinessObjectsEnterprise.Youmaygobacktothislessonatanytimeforrevieworifyouwanttotakethequizagain.Also,youmayusethemenutonavigatetospecificpagesifyouneedtorefreshyourknowledgeofcertainconcepts.
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