管理学原理答案.docx
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管理学原理答案
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CHAPTER1Innovationforturbulenttime
(1)
TRUE/FALSE
1.Managementisoftenconsidereduniversal(通用的)becauseitusesorganizationalresourcestoaccomplishgoalsandattai(n达到)
highperformanceinalltypesofprofitandnot-for-profitorganizations.T
2.Leadershipinvolvestheuseofinfluencetomotivate(刺激)employeestoachievetheorganisationT’sgoals.
3.Organisingmeansdefining(明确)goalsforfutureorganisationalperformanceanddecidingonthetasksandresourcesneededtoattain
them.F
4.Efficiencyreferstothedegreetowhichtheorganisationachievesastated(规定的)objective(目标).F
5.Themanager’sabilityto‘think(st战rat略eg性ic的all)y’requireshightechnicalskillsandaproficien(cy精通)inspecifictaskswithin
anorganisation.F
6.First-linemanagersarethemanagerswhohavetheresponsibilityformakingthesignificant(重大的)strategic(战略上的)policy
decisions,oftenwithstaffmanagersassisting(帮助)theminthesedecisions.F
MultipleChoice
1.Thefigureheadroleinvolves:
A.motivatingandcommunicatingwithstaff
B.initiating(发起)change
C.handlingceremonial(正式的)andsymbolicactivities
D.developinginformationsourceswithintheorganisation
E.stayingwellinformedaboutcurrentaffairsC
2.Howanorganisationgoesaboutaccomplishingaplanisakeypartofthemanagementfunctionof:
A.planningB.organising
C.leadingD.controlling
E.motivatingB
3.Whichofthefollowingisnotafunctionofmanagement?
A.controlB.plan
C.organiseD.lead
E.performanceE
4.Asocialentity(本质)thatisgoaldirectedanddeliberately(慎重地)structuredisreferredtoas:
A.anorganisationB.management
C.employeesD.students
E.tasksA
5.Whichofthefollowingtypesofskillsistheunderstandingofandproficiencyintheperformanceofspecifictasks?
A.humanskillB.leadershipskill
C.technicalskillD.conceptual(概念上的)skill
E.socialskillC
7.Theinformationalrole,accordingtoMintzberg,isa(n)____________role?
A.entrepreneur(企业家)B.leader
C.figurehead(有名无实的领袖)D.celebratory
E.monitorE
FILLINTHEBLANKS
6.Socialforcesaretheaspectsofaculturethatguideandinfluencerelationshipsamongpeople.
7.Economicforcespertain(属于)totheavailability,production,anddistribution(分配)ofresourcesinasociety.
8.Thelearningorganizationcanbedefinedasoneinwhicheveryoneisengagedinidentifyingandsolvingproblems,enablingthe
organisationtocontinuouslyexperiment,change,andimprove,thusincreasingitscapacitytogrow,learnandachieveitspurpose.
9.Empowerment(授权)meansgivingemployeesthepower,freedom,knowledgeandskillstomakedecisionsandperformeffectively.
10.Listthreeofthebasicideasofscientificman会议员agement.
Trainedworkersinstandard(标准的)method
Developedstandardmethodforperformingeachjob
Selectedworkerswithappropriateabilitiesforeachjob
11.Weber’svisionoforganisationsthatwouldbemanagedonanimpersonal,ratio(na合l理的)basisiscalleda(n)bureaucratic(官
僚的)
12.Listthethreeassumptions(设想)associatedwithMcGregor’sTheoryX.
Peoplearelazy;Peopledislikeresponsibility;Peoplelackambition
CHAPTER1Innovationforturbulenttime
(2)
TRUE/FALSE
1.Thelearningorganizationisanattitudeorphilosophy(哲学)aboutwhatanorganizationcanbecome.T
2.Theessentialideainalearningorganisationisefficiency.F
3.Asamanager,Loupreferstothinkintermsof‘controlover’ratherthan‘controlwith’theoidtheearso.fTahisisinagreementwith
learningorganisation.F
4.Empowermentmeansgivingemployeesthepower,freedom,knowledge,andskillstomakedecisionsandperformeffectively.T
5.TheoryXandTheoryY,proposedbyDouglasMcGregor,providetwoopposing(相反的)viewsofworkers:
TheoryXrecognisesthat
workersenjoyachievementandresponsibility,whileTheoryYrecognises(承认)thatworkerswillavoidworkwheneverpossible.F
MULTIPLECHOICE
1.__________forcesrefertothoseaspectsofaculturethatguideandinfluencerelationshipsamongpeople.
A.Legal
B.Economic
C.Political
D.Psychological
E.SocialE
8.Variables(变量)suchasinterestrates,inflation(通货膨胀)andtradetariffs(关税)areallexamplesof_________forces.
A.technological
B.political
C.social
D.socio-educational
E.noneoftheaboveE
9.Strategyhastraditionallybeenthesole(唯一的)responsibilityof:
A.middlemanagement
B.projectmanagers(项目经理)
C.companyaccountants
D.topmanagersD
10.Duringtheearlytwentiethcentury,theprevailing(普通的)managementperspective(观点),whichemphasisedrationality(合理
性)andascientificapproach,wasthe_________perspective.
A.scientific
B.behavioural
C.classical
D.quantitative
E.ParetoC
11.Thethreesubfields(子域)oftheclassicalperspectiveinclude:
A.bureaucraticorganisation,quantitativemanagement,andthehumanrelationsmovement
B.quantitativemanagement,behaviouralscience,andadministrativemanagement
C.administrativemanagement,bureaucraticorganisation,andscientificmanagement
D.scientificmanagement,quantitativemanagement,andadministrativemanagement
E.noneoftheaboveC
12.Brucebelieveshisemployeesareresponsibleandabletoworkwithoutintensedirectionandsupervision(管理).Heisa:
A.TheoryXmanager
B.TheoryYmanager
C.TheoryZmanager
D.contingency(偶然性)theorymanager
E.classicalmanagerB
SHORTANSWER
13.Brieflydiscusstherelationshipbetweenmanagementskillsandmanagementlevel.
6.managementskillssummarizeinthreecategories:
conceptualskills,humanskillsandtechnicalskills.managementlevelcontains:
top
managers,middlemanagers,first-linemanagersandnonmanagers.topmanagersneedconceptualskills,nonmanagersneedtechnical
skills,humanskillsisimportanttoallmanagementlevel
(管理技能有三种:
概念技能、人际技能、技术技能。
概念技能包括:
高层管理者、中层管理者、一线管理者和非管理者。
高
层管理者需要概念技能。
非管理者需要技术技能。
人际技能对于管理水平来说很重要。
)
13.Whatisthedifferencebetweenefficiencyandeffectiveness?
Whichismoreimportantforperformance?
14.效率和效益向来都是企业追求的目标,二者既有联系又有区别。
效益是指做正确的事情,效率则是做事情运用正确的方法。
效
益比效率更重要,因为无论效率再高,只要所做的事情不对,其结果就会是无益的劳动,而所付出的一切努力不过是一种浪费。
追求效益必须考虑效率,考虑效益实现的速度问题。
CHAPTER2Theenvironmentandcorporateculture
TRUEORFALSE
1、Thestudyofmanagementtraditionallyhasfocusedonfactorsexternaltotheorganisations.F
2、Thegeneralenvironmentandthetaskenvironmentarethetwolayersofanorganisation’sTexternalenvironment.
3、Customersandcompetitorsaretwoimportantsectorsoftheeconomicdimension(次元)ofafirm’sgeneralenvironmenFt.
7.Otherorganisationsinthesameindustryortypeofbusinessthatprovidegoodsorservicestothesamesetofcustomersarereferredto
assuppliers.F
8.Theinternalenvironmentwithinwhichmanagersworkincludescorporate(公司的)culture,socioculturalaspectsandcustomers.F
CHOICE
2.Whichoftheseisapartofanorganisation’sinternalenvironment?
A.itscustomers
B.itssalespeople
C.itswagestructure
D.itssuppliers
E.itscompetitorsB
3.The__________environmentrepresents(表现)theouterlayeroftheenvironmentandaffectsorganisations__________.
A.task;indirectly
B.general;directly
C.internal;directly
D.internal;indirectly(间接地)
E.general;indirectlyE
4.WhichoftheseisNOTapartofanorganisation’sgeneralenvironment?
A.technological
B.economic
C.competitors
D.legal-political
E.socioculturalC
5.Anorganisation’staskenvironmentincludesallofthefollowingEXCEPT:
A.competitors
B.customers
C.labourmarkets
D.employers
E.suppliersD
14.
Whichoftheseareincludedinanorganisation’staskenvironment?
A.suppliers
B.accountingprocedures(手续)
C.technology
D.government
E.demographic(人口统计学的)characteristicsA
15.Whichofthefollowingconsistsofdemographicfactors,suchaspopulationdensity?
A.technologicalenvironment
B.socioculturalenvironment
C.legal-politicalenvironment
D.internalenvironment
E.economicenvironmentB
16.The__________representspeopleintheenvironmentwhocanbehiredtoworkfortheorganisation.
A.competitors
B.labourmarket
C.suppliers
D.customers
E.governmentB
17.Whichstatement(叙述)belowiscorrect?
A.Whenenvironmentisdynamic(活跃的),uncertaintyislow.
B.Whentheenvironmentisunstable(动态的),uncertaintyislow.
C.Adynamicenvironmenthasmoreuncertaintythanastableenvironment.
D.Thestability(稳定性)oftheenvironmentdoesnotdeterminethestructureofthefirm.
E.Noneoftheabove.C
18.Researchhasfoundthata(n)__________structureworksbestwhenorganisationsexperienceuncertainty.
A.flexible(灵活的)
B.mechanistic(机械的)
C.intuitive(直觉的)
D.inorganic
E.rigid(死板的)A
FILLINTHEBLANKS
15.Theexternalorganizationalenvironmentincludesallelements(元素)existingoutsidetheboundary(分界线)oftheorganisationthat
havethepotential(可能性)toaffecttheorganisation.
16.Thegeneralenvironmentistheouterlayerthatiswidelydispersedandaffectsorganisationsindirectly.
17.Theinternalenvironmentincludesthesectorsthatconductday-to-daytransactions(交易)withintheorganisation.
18.Thelabormarketrepresentspeopleintheenvironmentwhocanbehiredtoworkfortheorganisation.
SHORTANSWER
9.Brieflydescribethetaskenvironmentanditsfourprimarysectors.
19.
Thetaskenvironmentincludesthosesectorsthathaveadirectworkingrelationshipwiththeorganization.Theseinclude
customers,competitor,supplier,andthelabormarket.Customersarethepeopleandorganizationsintheenvironmentwhoacquiregoods
andservicesfromtheorganization.Competitorisotherorganizationsinthesameindustryortypeofbusinessthatprovidegoodsor
servicestothesamesetofcustomer.Suppliersarepeopleandorganizationswhoprovidetherawmaterialstheorganiz