41 Shift Leader 餐饮主管.docx

41 Shift Leader 餐饮主管.docx

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41ShiftLeader餐饮主管

JobSummary:

Toassisttheoutletmanagerinthesmoothandefficientoperationoftheassignedoutlets.Operatetheoutletsunderthedirectionfromtheoutletmanagerasperthestandardsandproceduresandpracticemanagerialprinciples,inordertoachievedepartmentalgoals,intermsofguestsatisfaction,financialtargets,andtrainingandhighemployeemorale

岗位概述：

确保餐厅、酒吧及宴会的顺利运作，并超越客人的期望。

根据标准与程序将餐厅作为生意单位来经营。

作为餐厅经理应不断提高、完善管理技能，以实现本部门在客人满意率、利润收入指标、提高员工士气等方面目标。

Duties&Responsibilities:

Toachievedepartmentalgoals,intermsofguestsatisfaction,financialtargets,trainingandhighemployeemorale

1.Food&BeverageDepartment

1.1.Outletoperation

∙Assistwiththedevelopmentofstandards&procedures,inkeepingwiththehotelpoliciesandprocedures

∙EnsureallthestafftocarryoutthetaskaccordingtotheS&P

∙ComplieswiththehotelspecificguidelinesofSheratonGuestsSatisfactionIndex.Theincumbentwillinitiatesystemsandprocedurestomeetandifpossibleexceedguest’sexpectations

∙Assistwiththemanagementofoutletservice

∙Assistwiththemanagementofcashhandlingproceduresandbankingprocedures

∙Overseethepreparationofdailybankingandcashflowreports

∙Instructstaffincreditpoliciesandfacilities

∙Instructstaffincashsecurityprocedures

∙Managethemaintenanceofequipment

∙Monitorstandardsofguestfacilitiesandservices

∙Controlstockandmonitorstocksecurityprocedures

∙Takepartinmenuandwinelistcreation

2.Management/StrategicPlanning

2.1.Assistinstrategicplanninganddevelopment

∙Takepartinthepreparationandplanninganddepartment/unit/outletgoalsandobjectives

∙Accesssalesandmarketingdata

∙Participateinthepreparationofstrategicplansandoperationplans

∙Determiningapurchasingplan,accordingtothefinancialbudgetoftheoutlet

∙Determiningoptimumstaffing,product,stockandequipmentlevels,inrelationtobusinessneeds,keepinginmindthevariousseasonalperiodsofbusiness

2.2.Assistwiththeplanningandimplementationofsales&marketingstrategiesforoutlet

∙Assistwiththepreparationofsalesandmarketingplans

∙Assistwiththedevelopmentofnewproductsandservices

∙Assistwiththedevelopmentofmarketingstrategies

∙Assistwiththeevaluationofsalesandmarketingactivities

2.3.Considereconomicrelevanttothedepartment

∙Takeintoaccountexternaleconomicissueswhenplanningandmakingdecisions

∙Anticipateeconomicbusinesslevelfluctuations

∙Monitorinformationandtrendsintheindustry

∙Interpreteconomicdata

2.4.Qualitymanagementsystems

∙Monitortheimplementationofqualitymanagementsystems

2.5.Considertourismissuesrelevanttothedepartment

∙Considerpoliticalandsocialinfluencesonbusiness

∙Analyzetourismdata

∙Liaisewithrelevantparties

∙Identifymajorenvironmentalqualitymanagementsystems

3.FinanceManagement

3.1.POSsystems（captainorders,shiftchangecontrolofcash）

∙ControlandcheckdailyoperationofallPOSsystems

∙EnsurethatallcashfloatsandallsystemsareaspertheP&Poftheaccountingdepartment

∙Ensurethatallchecksarepostedaccuratelytotheappropriatecodesanddepartments

∙Allcanceleddocketsaretobesummarizedonthevoidandcanceledsummaryandsigned

∙Accountforalldocketsusedlistoutalldocketcontrolformandallunuseddocket

∙Conductreadings/reportontheMicrosmachineatthestartandendoftheshift.

3.2.Financialmatters

∙Assistinthepreparationandmonitoringtheaccountsoftheunit/outlet

∙Assistinthepreparationandmanagementoftheunit/outletbudgets

∙Monitor,analyzeandreportvariationsfromthebudget

∙Assistwiththepreparationofperformancereportsfortheunit/outlet

∙Assistwiththeratioanalysis

∙Assistwithanalysisofthetrenddata

∙Contributetopricingdecisions

∙Analyzesalesmix

4.Purchasing/Sock

4.1.Managepurchasing&stockcontrolinconjunctionwiththeManager

4.2.Stockcontrol

∙Handleandstorestockaccordingtostockcontrolprocedures

5.HumanResources

5.1.Certificate

∙BecertifiedTSW,MFT,SOFTSKILLSandothermanagementskills

5.2.Training:

∙Training,developmentandrosteringofstaff

∙Determiningandimplementingongoingtrainingneedsforassociatesatdifferentlevels

5.3.Manageworkoperations

∙Coordinateworkoperationswithinthedepartment/unit/outlet

∙Developperformancestandardsforoperationsinthedepartment/unit/outlet

∙Assessworkoperationsandprepareplanstoimplementchangewhenrequired

∙Coordinatebetweenotherdepartments/units

∙Monitorproductivityoftheunit

5.4.Industrialrelations

∙Preventandresolvegrievances

∙Counselstaffandpreventworkrelatedproblems

∙Resolvedisputes

∙Disciplinestaff

5.5.Staffmanagement

∙Determineandplanforfuturestaffingneeds

∙Assistinrecruitingstaff

∙Preparestaffrosters

∙Facilitatemulti-skillensuringmaximumflexibilityofstaffrotationtobusyareasallexercised

∙Maintainup-to-datestaffrecords

∙CustomizepositionprofilesforyourareaofresponsibilityusingtheSheratonHumanResourcesManagementSystem

∙ManagestafftraininganddevelopmentusingSheratonHumanResourcesManagementSystem

∙Assistwiththeplanninganddeliveryofdepartmentorientationprograms

∙Implementstaffperformanceappraisals

∙Carryoutexitinterviews

5.6.Supervisestaff

∙Provideongoingadviceandsupporttostaffundersupervision

∙Supervisestaffperformance

∙Implementappropriatemanagementpracticesthatprovidestaffmotivationandcommunication

5.7.Instructstaff

∙Provideonetooneinstructiontoassociateswhenrequired

6.MenuKnowledge

6.1.Menu

∙Goodcommandoffoodproductandmenuknowledge

∙AssistoutletmanagerandExecutiveChef,inmenuplanning

∙Goodknowledge&understandingoffoodservicestandard&procedure

∙Toexaminegoodsforqualityandquantity

6.2.Drinklist

∙Goodcommandofbeverageknowledge

∙Implementbeverageserviceskills

7.GuestService/Sales

7.1.Manageguestservice

∙Responsibleforguestandstaffsatisfactionintheoutlet

∙EnsurethatserviceiscarriedoutinaccordancewithS&P’sandSTARstandards

∙Continuallyimprovingandenhancingservicestandards,andupdatingthestandardsandproceduresasandwhenrequired

∙Managethedeliveryofhighqualityservicetoguests

∙Managethedevelopmentandimplementationofguestservicestrategies

7.2.Managethesalesandpromotionofproductsandservices

∙UnderstandStarwoodSPGplans

∙Continuallydevelopsalesandpromotionalstrategiesforthehotel’sproductsandservices

7.3.Guestservice/relations

∙Makeappropriaterecommendationsforguests

∙Deliverhighqualityservicetoguests

∙Ensureguestneedsandreasonablerequestsaremet

∙Seekopportunitiestocontinuallyimproveguestservice

∙AbidebytheStarwoodCare

∙Establishandmaintaineffectiveguestrelations

∙Demonstrateeffectiveandappropriateinteractionwithguestswhilstmaintainingaprofessionalapproachandimage

∙Communicationwithguestsinamannerwhichpromotesgoodwill,trustandsatisfaction

∙Takeappropriateactiontoresolveguestcomplaints

∙Makesureallquestionsarewelltakencareoffandpersonallycheckguestsatisfactionofallquestions

7.4.Sellandpromoteproductsandservices

∙SellthehotelandSheraton’sproductsandservicesusingup-sellingandsuggestivesellingtechniques

∙PromotethehotelandSheraton’sproducts

∙Maintainahighlevelofproductandserviceknowledgeinordertoexplainandsellservicesandfacilitiestoguests

8.Computer

8.1.Maintaincomputersystems

∙InconjunctionwithInformationSystemsManagerandDirectorofF&B:

∙Maintainsecurityofdata

∙Resolvesystemsandequipmentproblems

8.2.Humanresourcescomputerprograms

∙AccessandusetheSheratonHumanResourcesManagementSystems

8.3.Food&beveragecomputer

∙KnowhowtouseDELPHIbanquetsalescomputersystem

∙AccessanduseMICROScashiersystem

∙Accessandusefood&beveragecomputerprograms

8.4.Wordprocessing

∙Accessandusewordprocessingcomputerpackages

9.Safety/Cleaning/Maintenance

9.1.Managesafety/cleaning/maintenance

∙InconjunctionwiththeSecurityManagermanagethedevelopmentandimplementationofsafety/securitypoliciesandproceduresforthedepartment/unit/outlet

∙Inconjunctionwithappropriatepersonnelmanagethedevelopmentandimplementationofcleaning/maintenanceprogramsforthedepartment/unit/outlet

9.2.Maintainasafeandsecureworkingenvironment

∙Beawareofdutyofcare,andadheretooccupationalhealthandsafetylegislation,policiesandprocedures

∙Initiateactiontocorrectahazardoussituationandnotifysupervisors/managersofpotentialdanger

∙Adheretothehotel’ssecurityandemergencypoliciesandprocedures

∙Befamiliarwithpropertysafety,currentfirstaidfireemergencyprocedures

∙Logsecurityincidentsandaccidentsinaccordancewithhotelrequirements

9.3.Cleaning/maintenanceprograms

∙Adheretohotelcleaningandmaintenanceprograms

∙Ensureahighlevelofcleaningismaintainedinyourworkarea

∙

10.Communication/General

10.1.Meeting

∙Attendandconductdepartmental,andinterdepartmentalmeetings

∙Conductdailypremealmeetingwithassociatestokeeptheminformedofupdates,newdirections,policiesandproceduresanddailymenuitems

10.2.Manageworkingrelationships

∙Prepareandconductmeetingandgrouppresentationstokeepstaff/management/otherpartiesinformedofhoteloperationsandotherrelevantissues

∙Planteamsystemsandstructures

∙Setteamgoalsinconsultationwithteammembersaccordingtohotel/departmentgoals,pol