酒店工程部日常管理手册.docx

酒店工程部日常管理手册.docx

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酒店工程部日常管理手册

酒店工程部日常管理手册目录CATALOGUE第一章工程部组织结构图ENGINEERINGORGANIZATIONCHART第二章工程部岗位职责ENGINEERINGJOBRESPONSIBITIES2.1工程部总监工作职责ChiefEngineer·····················································12.2值班工程师工作职责DutyEngineer······················································22.3秘书工作职责Secretary································································32.4维修督导工作职责MaintenanceSupervisor······································42.5运行督导工作职责RunningSupervisor···············································52.6值班电工工作职责DutyElectrician·····················································72.7锅炉工工作职责Boiler······································································82.8空调机房值班工工作职责AHURoomDutyWorker····································92.9弱电工工作职责WeakcurrentMaintenance································102.10维修工工作职责Repairman····························································112.11仓库管理员工作职责（兼）WarehouseKeeper·············································122.12装饰工工作职责（兼）Upholsterer························································142.13电梯工工作职责ElevatorRepairman············································15第三章工程部操作程序ENGINEERINGDEPTOPERATIONPROCEDURE3.1工程部总监操作程序ChiefEngineer······················································163.2值班工程师操作程序DutyEngineer······················································183.3秘书操作程序Secretary·······························································203.4运行督导操作程序RunningSupervisor··············································213.5维修督导操作程序MaintenanceSupervisor·······································233.6水电维修工操作程序MaintenanceWorker············································253.7电工操作程序Electrician···························································263.8锅炉工操作程序Boiler··································································273.9空调机房值班工操作程序AHURoomdutyworker······································28

3.10弱电工操作程序Weakcurrentworker············································293.11电梯工操作程序ElevatorRepairman··············································303.12装饰工操作程序Upholsterer···························································313.13日常报修程序MaintenanceReportOfDaily······························323.14工作分配程序AllotmentJob·······················································333.15人员调配程序AllotmentStaff····················································343.16重大设备保养EquipmentMaintenance······································353.17物质采购、领用与报废程序MaterialStockScrap············································363.18档案管理程序FileManagement··············································373.19费用控制程序ExpensesControl···············································383.20设备投资决策程序DecisiontoInvestEquipment······························393.21重要客人接待程序P.RReception·······················································403.22燃油锅炉操作程序Fuel-burningBoilerRoom···································413.23变电所倒闸程序TransferSubstation··············································433.24水泵操作程序Pumping·······························································453.25消防试验程序Fire-ControlExamination··································463.26电梯放人程序RescueFromElevator··········································473.27电子门锁故障处理程序ElectronicLockExceptionHandling···················483.28员工损坏设备处理程序EquipmentHandling············································493.29防火管理Fire-ControlManagement····································513.30员工工作守则StaffHandbook··················································53第四章工程部管理制度ENGDEPTMANAGEMENTSYSTEM4.1设备管理制度EquipmentManagement······································544.2设备档案管理制度EquipmentFileManagement·······························564.3机房值班制度RegulationOfPlantRoom···································584.4交接班制度ShiftChanging·····················································594.5预防性维修制度PreventativeMaintenance····································604.6维修材料及工具领用制度GettingMaterialAndTools·································614.7机房钥匙管理制度ThePlantRoomKeyControl······························62

4.8档案借阅制度RegulationOfBorrowedFile······························634.9录像带、录音带与影碟管理AudioVisualcontroller········································644.10水质化验制度WaterAssay·························································654.11卫生制度Hygiene·······························································664.12奖惩制度RewardsAndPunishment····································674.13电梯安全管理ElevatorSafetyManagement·······························684.14电梯监控管理MonitorElevatorMonitoring······························694.15配电房管理制度PDPManagement················································704.16水泵房管理制度PumpingManagement·········································714.17水管员管理制度PlumberManagement··········································724.18空调工管理制度Air-conditionWorker··········································734.19空调机房管理制度AHURoomManagement····································744.20巡回检查制度FrequentInspection·············································754.21机房“动火”制度FireofControlplantrooms·································764.22防火安全“三级”检查FireSafetyPreventiveChecking·························774.23空调机房安全管理制度AHURoomSafetyManagement·························794.24配电房安全管理制度检查PDPSafetyManagement·····································804.25各机房防火安全责任制度FireControlofAllPlantRooms··························814.26配电室防火安全责任制度FirePreventionofPDP········································824.27水泵房防火安全责任制度FirePreventionofPumping·································834.28变电站安全防火制度FireOfTransformersubstation·························844.29空调自控安全防火制度PreventionAir-conditioningAutocontrol···········854.30电梯机房安全防火制度PreventionElevator··············································864.31锅炉房安全防火制度FirePreventionofBoilerRoom···························874.32材料组安全防火制度FirePreventionofMaterialUnit··························884.33动力机房安全防火制度··························89FireRegulationOfPowerRoom4.34工程部总监消防责任······························90DutyOfTheChiefEngineer·4.35工程督导消防责任ResponsibilityOfTheSupervisor························914.36电工消防安全责任ResponsibilityOfTheElectrician························924.37锅炉工消防责任ResponsibilityOfBoilerRoom····························934.38消防设备检修与保养制度FireEquipmentMaintenance·······························94

工程部组织结构图工程部总监值班工程师维修督导秘书（兼）运行督导仓配锅制电弱水装库电炉冷梯电电饰员管理工工工工工工工员

工程部总监CHIEFENGINEER一、岗位名称：

工程总监JobName:

ChiefEngineer二、岗位级别：

经理ManagerJobTitle:

三、直接上司：

驻店经理、总经理ImmediateSuperior:

R.M、G.M四、下属对象：

值班工程师ImmediateSubordinate:

DutyEngineer五、主要职责：

PrimaryResponsibilities1、接受总经理的领导，管理整个工程部的员工。

2、制定本部门的组织机构和管理运行模式，使其操作快捷合理，并能有效地保障酒店设备设施安全经济地运行和建筑、装潢的完好。

3、总结归纳运行和维修、制定和审定设备设施及建筑装潢的预防性维修计划、更新改造计划且督促执行，保证酒店设施不断完善，始终处于正常、完好状态。

4、制定和审定员工培训计划，定期对员工进行业务技能、服务意识、基本素质的培训，努力把工程部建成一支高水准、高效率、高服务质量的队伍。

5、全面负责工程部的节支运行、跟踪，控制所有水、电、油、等的消耗并严格控制维修费用，保证酒店最大限度的节能、节支。

6、根据营业情况和气候及市场能源价格情况，提出节能运行的计划和运行维修费用预算。

7、负责协调和酒店相关的市政工程等业务部门的关系，以获得良好的外部环境。

8、主持部门工作例会，协调班组工作。

9、分析工程项目报价单，重大项目应组织人员讨论现场检查施工质量与进度，对完工的项目组织人员进行评估和验收。

10、配合行政保安部搞好消防、安全工作。

11、直接和间接地考核督导、员工，并对其工作做出指导和评估。

12、建立完整的设备设施、技术档案和维修档案。

13、随时接受并组织完成上级下达的工作指令。

六、任职条件：

Qualifications有强烈的事业心责任感，有较强的自学能力和适应性，秉公办事，不谋私利。

a）必须掌握机电工程设计基础知识、熟悉电子通讯设备、计算机、暖通、空调、给排水设备、电梯等的使用和维护管理，熟悉基建、环境保护、安全生产、劳动保护方面的政策与法规。

b）能充分领会总经理的经营意图，正确处理上下级之间、部门之间的关系，并能组织指挥工程部各项工作计划的实施，确保工程部的正常运转。

c）具有工科专业大专以上或同等学历，获工程师以上技术职称，具有从事机电设备管理8年以上经历，有一定外语水平，能借助工具书阅读有关专业文献。

d）身体健康，精力充沛。

值班工程师DUTYENGINEER一、岗位名称：

值班工程师JobName:

DutyEngineer二、岗位级别：

分部经理SubsectionManagerJobTitle:

三、直接上司：

工程总监ImmediateSuperior:

ChiefEngineer四、下属对象：

维修督导、运行督导ImmediateSubordinate:

MaintenanceSupervisor、RunningSupervisor五、主要职责：

PrimaryResponsibilities1、接受工程部总监领导，协助工程部总监管理整个工程部的员工。

2、协助工程部总监制定本部门的月度、年度预防性维修保养计划有效保障酒店设备设施安全经济运行。

3、协助制定员工培训计划，对员工进行业务技能酒店意识，基本素质的培训，努力把工程部建成一支高水准、高效率、高服务技术的队伍。

4、掌握当班能源消耗及维修费用，确保酒店最大限度的节能节支。

5、推行节能运行计划的实施和运行，维修费用预算的控制。

6、协助工程部总监做好部外关系的协调，以获得良好的外部环境。

7、协助主持部门工作例会，协调班组工作。

8、协助分析工程项目报价单，亲临现场检查施工与工程进度。

9、协助工程部总监做好消防，安全工作。

10、考核下级的工作，并对其工作做出指导和评论。

11、协助建立完整的设备技术档案和维修档案。

12、执行工程部总监下达的工作指令六、任职条件：

Qualifications13、有强烈事业心与责任感和协作精神，秉公办事，不谋私利，14、必须掌握机电工程设备的基础知识。

15、能领会工程部总监的经营意识，能组织和指挥工程部各项工作计划的实施，确保工程部的正常运转。

16、具有大专或相当学历，具有从事机电设备工程5年以上经历。

17、身体健康，精力充沛。

秘书SECRETARY一、岗位名称：

秘书JobName:

Secretary二、岗位级别：

督导SupervisorJobTitle:

三、直接上司：

工程总监ImmediateSuperior:

ChiefEngineer

四、下属对象：

ImmediateSubordinate:

五、主要职责：

PrimaryResponsibilities1、处理来函文件、登记、归档、统计资料、打印、复印函件资料。

2、编制每月办公用品，做好领用发放工作。

3、办理月票、工作餐卡、药费报销及其它日用品的发放工作。

4、协助编制部门工资、资金写入表格。

协助做好工程部月材料、资金消耗表，水电、油、气月度能耗表。

5、保证工程部办公室的清洁卫生和接传电话。

6、负责登记员工考勤表。

7、协助工程部对所有图纸、技术资料、图书进行分类、编号、建卡、存档、建帐和保持资料的完整性。

8、完成部门安排的其他工作任务。

六、任职条件：

Qualifications9、高中以上文化程度，有一定工作能力。

10、责任心强，工作细致、稳重、踏实、耐心、热情、忠于职守、严守机密。

11、从事工作二年以上，书写工整、流利、受过秘书工作培训。

12、身体健康、精力充沛。

维修督导MAINTENANCESUPERVISOR一、岗位名称：

维修督导JobName:

MaintenanceSupervisor二、岗位级别：

督导SupervisorJobTitle:

三、直接上司：

值班工程师ImmediateSuperior:

DutyEngineer四、下属对象：

水电维修工、弱电工、（装饰工）ImmediateSubordinate:

Repairman、WeakcurrentMaintenance、Upholsterer五、主要职责：

PrimaryResponsibilities1、维修督导向工程部值班工程师汇报工作，负责制定公共区域、客房、餐厅的装饰、装潢、厨房、PA设备等设备的维修保养计划，并保证这些计划的实施。

2、掌握酒店设备的正常运行和日常维修，接受并组织实施工程部总监、值班工程师的运行调度指令和日常维修工作指令，检查维修质量，保证满足对客服务要求。

3、根据工程部总监的要求，监督外单位承担大修、技术改造的工程项目，并组织人员密切配合，保证工程符合规定的要求。

4、协助工程部总监、值班工程师制定设备维修、技术改造和设备更新等计划的执行中如发生问题，应及时向工程部领导汇报。

5、搞好班组管理，采取改进措施，提高工作效率，控制维修成本。

6、制定本班组的备品、备件计划，上报部门领导。

7、按照预防性维保计划对各大机房、公共区域、餐厅、客房机电设备进行巡查，对查出的问题要及时发出维修通知，以保证这些区域的设备设施处于完好的状况。

8、负责制定和实施下属员工的培训计划，着重加强服务意识、技术水平、一专多能等方面的培训。

9、对各维修工的工作进行统计，编报每天的工作报表。

10、完成上级布臵的任务。

六、任