最新跨文化商务沟通整理资料.docx

最新跨文化商务沟通整理资料.docx

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最新跨文化商务沟通整理资料

跨文化商务沟通期末考试的复习内容

一、单选题（10题×2分=20分）

1、__A____iscalledinterracialcommunication。

A.ThecommunicationbetweenAfricanAmericansandEuropeanAmericans.

B.Thecommunicationbetweentwopeople‘

C.Communicationwehavewithourselves

D.Interactionsamongpeoplefromdifferentnations.

2、Thenailthatsticksupgetshammereddownisaproverbrevealing____.

A.individualismB.collectivismC.self-centeredD.independence

3、Thecolourredmeansprosperity（繁荣、兴旺）in___D_____.

A.AmericanB.EnglandC.SpainD.China

4、“Yellowdog”refersto___C___inEngland.

A.someonewhoishappyB.Someonewhoisbrave

C.Someonewhoiscoward（卑鄙的）D.Someonewhoissad.

5、A：

ThankyousomuchforwhatyouhavedoneformeandIreallyappreciateyourkindness.

B:

___C_____（IfyouwereB,whichofthefollowingyouwouldchooseasapoliteandproperanswer）

A.It’smydutytodoso.B.No,it’snothing.

C.It’smypleasure.D.It’swhatIShoulddo.

6、___C___isnotoneofthecountrieswithhigh-contextcommunication.

A.ChinaB.MexicoC.CanadaD.Japan

7、__D_____belongstolowuncertaintyavoidance.（不确定性回避）

A.Peopledevelopmanyrulestocontrolsocialbehaviors.

B.Peopletendtoworryabortthefuture.

C.Peoplehaveahighlevelofanxiety.

D.Peoplebelieveinacceptingdissentamongculturalmembers.

8、___C____tendstobefeminine（娇柔倾向）country.

A.JapanB.EnglandC.DenmarkD.Germany

9、Owl（猫头鹰）isthesymbolofmisfortune（不幸）in___D____。

A.AmericanB.EnglandC.SpainD.China

10、___D____adoptsmonochromic（单向计时制）timesystem.

A.ChillB.BrazilC.ArgentinaD.England.

1.____C___iscalledintrapersonalcommunication.

A.ThecommunicationbetweenAfricanAmericansandEuropeanAmericans。

B.Thecommunicationbetweentwopeople。

C.Communicationwehavewithourselves。

D.Interactionsamongpeoplefromdifferentnations.

2.“Thenailthatsticksupgetshammereddown”isaproverbfrom_A____

A.JapanB.AmericanC.GermanyD.England

3.“Aredragtoabull”（火冒三丈）maystemfrom___D____.

A.AmericanB.EnglandC.SpainD.China

4.Thecoloryellowmeansyoungin__A_____.

A.AmericanB.JapanC.SpainD.China

5.__B_____isnotoneofthecountrieswithlow-contextcommunication.

A.AmericanB.MexicoC.CanadaD.Germany

6.___A____belongstohighuncertaintyavoidance.

A.Peopledevelopmanyrulestocontrolsocialbehaviors.

B.Peoplearewillingtoacceptchangeandtakesrisks.

C.Peoplehaveahightoleranceforuncertaintyandambiguity.

D.Peoplebelieveinacceptingdissentamongculturalmembers.

7.___A____tendstobemasculine（阳刚倾向）country.

A.JapanB.HollanC.DenmarkD.Thailand

8.___C____adoptspolychronic（多项计时制）timesystem.

A.CanadaB.GermanyC.ArgentinaD.England

9.Cowisworshipedin___A____.

A.IndiaB.AmericaC.GermanyD.Japan

10.Theword“Hippie”isfrom___D____.

A.EnglandB.JapanC.CanadaD.America

二、TrueorFalse.判断正误（10题*2分=20分）

1.Japanesecultureprefersdirectnessandface-cavingbehaviors.

2.It’snormaltopointthesolesofyourshoesorfeettowardstheotherpersonwhenyousitinIndonesia.

3.Americanshighlyvaluepositivenonverbaldisplaysandtypicallyregardsomeonewhosmilesasmoreintelligentthansomeonewhodoesnot.

4.Allpeopleofthesamenationalitywillharethesameculture.

5.Culturecanbeseenassharedknowledgewhatpeopleneedtoknowinordertoactappropriatelyinagivenculture.

1.Encodingistheprocessofputtingideasintosymbols.

2.Althoughculturesdochange.mostchangesaffectsonlythesurfacestructureoftheculture.

3.Cultureisastatic（静态的）entitywhilecommunicationisadynamicprocess.

4.WomenarefrequentparticipantsonaJapanesenegotiationteam.

5.WesternwomenusuallylikeChinesetotouchtheirbodiesorsmallchildren.

6.Culturalmistakesaremoreseriousthanlinguisticmistakes.Thelinguisticmistakemeansthatsomeoneisnotfullyexpressinghisorherideawhileculturalmistakescanleadtoseriousmisunderstandingandevenill-feelingbetweenindividuals.

7.One’sactionsaretotallyindependentofhisorherculture.

8.Allculturesrequireandvaluepoliteness,butthewaysinwhichpolitenessisachievedmayvarysignificantly.

9.Ininformalsituations,alargenumberofcompliments（恭维）areusedtomakepeoplefeelcomfortable.

10.“Dragon”meansthesametothewesterneras“龙”totheChinese.

三、名词解释（5题*3分=15分）

1、interculturalcommunication6、powerdistance.√

2、Collectivism7、nonverbalcommunication

3、values√8、individualism

4、masculinity√9、femininity

5、polychromictimesystem√10、Monochromictimesystem√

具体解释：

1.Interculturalcommunication:

face-to-faceinteractionsamongpeopleofdiversecultures.

2.Collectivism:

Asocietylowindividualismwouldlikelyendorse,harmony.socialorder,conformityingrouprelationships,deferencetogroupnorms,familyrelationshipandloyaltytoconsensusview.points

3.values:

valuescanbedefinedasbroadpreferencesconcerningappropriatecoursesofactionoroutcomes.Assuch,valuesreflectaperson'ssenseofrightandwrongorwhat"ought"tobe.,”Equalrightsforall","Excellencedeservesadmiration",and"Peopleshouldbetreatedwithrespectanddignity"arerepresentativeofvalues.Valuestendtoinfluenceattitudesandbehavior.

4.Masculinity（阳刚倾向）:

referstoakindofvaluesthatthesocietyadvocatesthedominanceofthemasculinecharacteristicssuchasdecisiveness,assertiveness,andcompetitiveness,traitsthatreflecttraditionalmanlyvaluesofcontroloverevents.

5.Polychromictimesystem（多向计时制）:

Polychromictimesystemisakindofviewpointandattitudetowardtime,whichmeansthatseveralthingsarebeingdoneatthesametime.

6.Powerdistance:

canthereforebedefinedastheextenttowhichthelesspowerful.Membersofinsititutionsandorganizationswithinacountryexceptandacceptthatpowerisdistributedunequally.

7.Nonverbalcommunication:

（非语言交际）iscommunicationthroughmeansotherthanlanguage---forexample,facialexpressionpersonalspace,eyecontact,useoftime,andconversationalsilence.

8.Individualism:

thisdimensionmeasurethedegreetowhichasocietyvaluesindependentinitiativetocollectiveeffort.

9.Femininity:

（娇柔倾向）feminineorienlationsfocusonnurturingrelationshipsandhumaninteractions.Theydisplaylimitedemphasisoncompetitivedominance.

10.monochromictimesystem:

monochromictimesystemisakingofviewpointandattitudetowardtime,whichmeansthatthingsshouldbedoneoneatatime,andtimeissegmentedintoprecise,smallunits.

四、简答题（5题*5分=25分）

1、Whatisnoiseincommunication?

√

2、Whatarethecharacteristicsofculture?

3、HowmuchdoyouknowaboutJapanesepeople?

Andhowcanyoucommunicatewellwiththem?

√

4、Whatishigh-contextcommunication?

√

5、WhatistheChinesedream?

√

6、Whatarethecomponentsofcommunication?

√

7、Whataretheingredientsofculture?

√

8、Whatislow-contextcommunication?

√

9、HowmuchdoyouknowaboutGermanPeople?

Andhowcanyoucommunicatewillwiththem?

10、WhatisAmericanDream?

1.Whatisnoiseincommunication?

Thetermnoisetechnicallyreferstoanythingthatdistortsthemessagethesourceencodes.Noisecanbeofmanyforms:

externalnoisecanbethesights,sounds,andotherstimuilthatdrawyoueattentionawayfromthemessage.Havearadioonwhilereadingisexternalnoise.internalnoisereferstoyourthoughtsanffeelingsthatcaninterferewiththemessage.

2.Whatarethecharacteristicsofculture?

Sixcharacteristicsofcultureareofspecialimportancetointerculturalcommumication:

（1）cultureislearned

（2）cultureistransmissible.（3）cultureisdynamic.（4）cultureisselective.（5）thefacetsofcultureareinterrelated.（6）cultureisethnocentric.

3.howmuchdoyouknowaboutJapanesepeople.Andhowcanyoucommunicatewellwiththem?

Japanesepeopleareverypoliteandtheyareverypatientinbusiness,theydon'tliketalkativepersonsandtheyneverrefuseothersdirectly.Basedontheknowledge,iwilltrytoconfirmtotheircharacteristics.iwillnottalktoomuchandtooquicklywhencommunicatingwiththem,iwillbepoliteandpatientandtrytogettheimpliedmeaningfromtheotherparty,ifnecessaryiwillasktheminaverydirectlyandpolitely.

4.Whatishigh-contextcommunication？

Itisakindofcommunicationstyleinwhichthemeaningrelyheavilyonhidden,implicit,contextualcuessuchasnonverbalbehavior,socialcontext,andthenatureofinterpersonalrelationships.Thefocusisonthemeaningbetweenlines,andthereceiverisrequiredtocatchtheimpliedmeaningofthespeaker.

5.WhatistheChineseDream?

ChineseDreamisatermpopularizedAfter2013withinChinesesocialistthoughtthatdescribesasetofpersonalandnationalidealsinthePeople’sRepublicofChinaandtheCommunistPartyofChina.Itisusedbyjournalists,governmentofficials,andactiviststodescribetheroleoftheindividualinChinesesocietyaswellasthegoalsofthe“Chinesenation”,Thedreamisdescribedas“nationalrejuvenation,improvementofpeople’slivelihoods,prosperity,constructionofabettersocietyandastrengthenedmilitary.

6.whatarethecomponentsofcommunication?

Theyare:

source,encoding,message,

channel,noise,receiver,decoding,receiver/response,feedbackcontext.

7.whataretheingredientsofculture?

Culturesmaybeclassifiedbythreelargecategoriesofelements:

artifacts（man-madethings）,concepts（suchbeliefsandideasinpeople'smind）andbehaviors（humanbeing'sactivitiesandactions）

8.whatislow-contextcommunication?

Itisakindofcommunicationstyleinwhichthemeaningofthemessageisexpectedtobeexplicit,direct,andunambiguous.

Thespeakerisrequiredtoexpressthemeaningasclearaspossible.

whatispowerdistance？

Thisdimensionmeasuresasociety'semphasisonhumanin