BEC改错题集.docx

BEC改错题集.docx

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BEC改错题集

ConsumerBehaviour

0Theconsumeristhefocusofallretailbusinessanditisimportanttoappreciatehow

00consumersareinfluencedintheirbuyingdecisions.Mostofconsumers,beforemakinga

34purchase,gatherinformationandevaluatewiththealternatives,buttheextenttowhich

35theylookforinformationdependsonthetypeofpurchase.Forexample,inthecaseof

36routinegrocerypurchasesmostconsumersrespondtoautomatically.However,for

37purchaseswheretheriskofmakingthewrongdecisionisgreater,likebuyinganew

38car,sothesearchforinformationismoreimportant.Thedecisiontopurchaseisnevera

39singledecisionbutanumberoftheseseparatedecisions,andatanytimeduringthis

40process,consumerscanchangetheirmindsaboutandchooseanalternativeroute.For

41example,althoughaconsumermayhavedecidedwheretobuyaproductonlytorealise

42atthelastmomentthatthisis,infact,havingthewrongchoice.Thepriceinthestoremay

43betoohighorthestaffunhelpful.Ontheotherhand,alackofqueues,favourablecredit

44facilitiesandefficientstaffallleadtoatoopositiveimpression,soretailersshould

45rememberhowdifficultiesintheseareasthatcanaffectasaleorevenloseacustomerpermanently.

TheCareerForum

0     IfyouworkinthecitycentrethenavisittotheCareerForum,isthe

00     city'smostsuccessfulrecruitmentexhibition,willgiveyoutheinformation

34     youneedtodeterminewhetheryouaremakingupthemostofyourself.

35     Currently,thereareadvertisingmanynewvacanciesonthejobmarket.

36     Withgoodskillsandahealthyworkrecordingreaterdemandthanever,itis

37     theidealtimetoensurethatyourcareerisbeingontherighttrack.TheCareer

38     Forumhasbeenresponsibleforhelpingmanythousandsofthepeople

39     improvetheirjobpotential,anditcandosomethingthesameforyou.

40     Someofthebestjobsintownneverreachouttheadvertisingpages,so

41     tobeconsideredforoneofthesetopjobsastheybecomeavailable,

42     youwillneedtomakecloselycontactwiththeemployers'agents.TheCareer

43     Forumismakingtheperfectopportunity.Itissetinaninformalatmosphere

44     andthereisnopressureput;youcanchoosewhichagentsyoutalkto.

45     Soifyouarelookingforanewjob,comeandjoinusattheCareerForum.

Getbetteratkeyboarding

0Thereisasimplewaytoworkmoreefficiently:

improveyourkeyboard

00skillsbylearningtotouchkeyboardthem.Ifyouareoneofthevastmajority

34ofsomepeoplewhokeyboardwithtwoorfourfingers,youmaybelievethat

35youarereasonablyefficient.Buttheaveragepersonseldomachievesmore

36thantwelvewordsbyaminutewhenusingthismethod,whiletouchkeyboarding

37canachieveupto120words,ifenablingyoutoworkalmostasquickly

38asyoucanthink.Whateverpositionyouholdinyourcompany,youare

39probablygivenresponsibleforansweringemailsorgeneratingdocuments,andit

40isquitelikelythatyouspendtoomuchtimedoingthis.Stopandconsiderhow

41farmuchmoreyoucoulddoinadayasaresultoftouchkeyboarding.Youwould

42beabletocreatesuchadocumentfasterthanyoucanwriteandas

43quicklyasyoucanthinkandfreeuptimetobemorethancreative.Moreover,

44youwouldsaveupthecostofafull-timesecretary,andnolongerhaveto

45waitforyourdocumentstobecreatedandeitherthenhavetoreturnthemforcorrection.

PersonalAssistantOfTheYear

0Anne-MarieGarrardwasshockedwhenitwasannouncedthatshehadwonthe

00PersonalAssistantoftheYearaward.'Theothercandidatesseemedme

34tobeverystrong,andIhavetosayIfoundthattheselectionprocedurereally·

35hard,’shesays.'Ididn'tthinkIhadanychanceofwinning.WhenIheardmy

36name,mylegsweresoweakIcouldonlyhardlystandup,’shelaughs.So

37howis‘thebest'personalassistantchosenfromagroupofsoextremelygood

38andverydifferentindividuals?

Thefinaldecisionwasreachedaftera

39day-longsessionofthetests,interviewsandexercises.Garrardbelieves

40theskillssheusesinherjobhelpedherhowtoperformwell.Forinstance,although

41mostofherworkisforhercompany’sManagingDirector,sheworksforsixbosses

42inall,soshealwaystriesouttobepreparedforanythingthatmighthappen.

43Asforthefuture,herfirmhasclosedforitssummerbreaknow;assoonas

44theywillopenagain,thereisapayrisewaitingforher.ButGarrardisnot

45goingtoberelax.Shesays,'There’salwaysroomforpersonaldevelopment.

Youmustkeeptryingtoimprove.’

MeetingsThatWork

0Avitalskillforanyonerunningabusinessitistheabilitytocommunicate

00effectively.Thisisparticularlyimportantinameetingwherecomplexarguments

34needtobeputforwardandwhereitistoovitaltogetthebestoutofthesituation

35andthosepresentinaslittletimeaspossible.Beforecallingameeting,ask

36yourselfifyouactuallyneedone,sincesomanyareunproductiveresultsanddo

37notreallyneedtotakeplace.Sendinganemailorbyusinganothermeansof

38communication,suchasasimplephonecall,mightachievethedesiredresultsin

39halfthetime.Havingestablishedtheneed_forameeting,soinformthoseyou

40wishtoattendandaskpeopletobepunctual.Concerningthekeytoagood

41meetingisanagenda,whichneedstobesentoutinadvanceandshouldstatethe

42date,timeandlocation.Itshouldalsocontainthenamesofthoseoneswhowill

43bepresentandsetthatout,startingwiththemostimportant,thepointsfor

44discussion.Askinadvanceforsuggestionsforitemstobediscussedaboutbut

45setadeadlineforsubmissionsinordertoreducetheamountoftimethathastobe

spentunder'AnyOtherBusiness'.

DealingwithExpenses

0Mostcompaniesuseformsorspreadsheetstoprocesstravelandentertainment

00expensesclaims.Asaresult,itcanbedifficulttocontroloverspendingacrossthe

34organisation,andunfortunatelywhendataoftenneedstobeprocessedagainandentered

35intothefirm'sothersuchaccountingsystems.Onesolutionisanautomatedexpenses

36managementsystem.Butiftherearevariousmeasuresyoucanimplementtomake

37yourexistingproceduresmoreefficient.Firstly,tryensurethatallexpensesclaimsare

38independentlybeenauthorised.Whoapprovesseniormanagers'claims,forexample?

39Don'twastetimeforreviewingallexpensesclaims;onlylookindetailatasample,but

40regularlyupdatethefirm'sexpensespolicy,andquerywithallclaimsthatfalloutsideit.You

41shouldalsoavoidduplicatingeffort;iflinemanagerscheckexpenses,thereislittlepoint

42intheaccountsdepartmentaredoingso.Youcouldtrytocutdownoncashadvancesand

43corporatecreditcards;makingstafftousetheirowncreditcardsencouragesthem

44tosubmitclaimsontime.Itisalsoagoodideatoidentifyandremindstaffwhodonot

45submitorapproveclaimspromptly.Finally,aimtorechargeeveryexpensestocustomerswhereyourbusinessmodelallows.

0Regularmeetingswithclientsareimportanttoahealthycollaboration.They

00maybesetupbytheclient,forexampletoreviewwiththeprogressofcurrent

34projects,togivenewinstructionsthatmayhaveleadtoacontractvariation

35ortodiscussanyconcerns.Theclientmeetingwhichcanalsobearranged

36byyouoranothermemberofyourcompanytoattractfromnewbusiness,to

37addressaproblemunlessthatneedstobesolvedortogiveanupdateorstatus

38reportoncurrentbusinessventures.Yourpartisinthesemeetingswilldictate

39thekindofinformationyouneedandhowyoushouldprepareforthem.Ifyou

40willberespondingtoquestionsputbyyourclient,thematerialyoupresent

41shoulddealinspecificallywiththerequestthatwasmade.Themeetingshouldnot

42onlymoveofftheagendawithoutthepermissionofthepersonyouaremeeting.

43Ifyouhavepreparedproperly,youshouldbeabletoanticipatebothquestionsand

44torespondproperly.Ifyouareputonthespotandaskedfordetailsyoudonot

45have,respondhonestly-donotspeakaboutmattersasyouarenotfamiliarwith.

Activity1:

Askingeachother’sname（includingspelling）,hometown,occupation,hobbies

Furtherprobing:

describeyourhometown（location,city,town,village）climate,population,etc.

Furtherprobing:

describeyouroccupation/ormajor（ifstudent）,likesanddislikesaboutyouroccupation.

Furtherprobing:

askingeachotheraboutmaritalstatus/withorwithoutboyfriend/girlfriend.

Askingforopiniononmarried/singlelife,whichisbetter?

Furtherprobing:

askingeachotherabouthobbies.

PossibleQuestions

SuggestedAnswersandNote

1）What’syourregistrationnumber?

✧Myregistrationnumberis…

2）What’syourname?

Howdoyouspellyourname?

Howdoyouspellyourfamilyname/surname/lastname?

✧Mylastnameis…

✧Mygivennameis…,butmyfriendsalwayscallme…,myEnglishname.

✧Youcancallme…,ifyoulike/wish.

✧nickname

3）Whereareyoufrom?

Wouldyousayit’sagoodplacetolivein?

（Why?

）

Doyoulikelivingin…?

Wherewouldyoulikeratherlive…or…?

（Why?

）

Doyouthinkitwouldbebettertolivein…or…?

（Why?

）

✧Weather

✧Transportation

✧Environment

✧Housing

Housesarepriceyinthisarea.

✧Nightlife（exciting,dynamic）

✧Localpeople

✧Localgovernment

✧Jobopportunities

✧Resorts（skiing）

✧Atmosphere

PossibleQuestions

SuggestedAnswersandNote

4）Doyoucomefromalargefamilyorasmall