ISO9001质量手册英文版ISO9001QualityManual.docx

ISO9001质量手册英文版ISO9001QualityManual.docx

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ISO9001质量手册英文版ISO9001QualityManual

ISO9001:

2000QUALITYMANUAL

WOLSTENHOLMEINTERNATIONALLIMITED

CONTENTS

1.0ScopeoftheQualityManagementSystematWolstenholmeInternationalLimited

1.1StatementofQualityPolicy

2.0QualityManagementSystemDocumentedProcedures

2.1DocumentControl

2.2ControlofQualityRecords

2.3InternalQualityAudits

2.4ControlofNonconformingProduct

2.5CorrectiveAction

2.6PreventativeAction

3.0QualityManagementSystemProcessesandInterrelations

3.1OrganisationCharts

3.2Responsibilities

3.3InterrelationofProcesses

3.4Processes

1.0ScopeoftheQualityManagementSystematWolstenholmeInternationalLimited

WolstenholmeInternationalLimitedisaCompanywithalong-standingsuccessfulhistoryofsupplyingmetalpowders,pastes,pellets,varnish,offsetink,flexographyinkandotherrelatedproductsforuseinalargerangeofapplications,onaworldwidebasis.ThescopeoftheQualityManagementSystemencompassesallactivitiesontheDarwenSite.

TheMetallicPowdersOperationatDarwenisresponsibleforthemanufactureandsupplyofmetalpowdersandpigmentsmainlyinaluminium,copperandbrass（bronze）basedalloys,foruseinprinting,inks,plasticsandotherindustrialandengineeringapplications.

TheInkOperationatDarwenisresponsibleforthemanufactureofawiderangeandtypeofprintingink,'one-pack'goldink,varnishandrelatedprintingproducts.

AllproductionprocessesatDarwenarevalidatedbeforeleavingthesiteandassuchsub-clause7.5.2isexcluded.

TheoveralloperationatDarweniscontrolledbytheInk&PrintbusinessunitandtheIndustrialbusinessunit.

TechnicalServiceandResearchandDevelopmentarevitaltothefuturedevelopmentoftheCompany,togetherwithunderstandinganddevelopingnewproductsandapplicationsforourcustomers.

Themanufacturing,technicalandadministrationfunctionsoftheCompanyarebasedinDarwen,Lancashire,Englandandemploysome210staffatthatlocation.

ThroughtheapplicationofQualityManagementSystemsandCompanywidetrainingprogrammes,WolstenholmeInternationalLtd.iscommittedtoensuringcontinuousimprovementstobothitsprocessesandproducttechnology.

WOLSTENHOLMEINTERNATIONALLTD.

QUALITYPOLICY

WolstenholmeInternationalLimitediscommittedtotheprovisionofcustomersatisfaction.Qualityineverythingwedoisthecentralingredientintheabovecommitment.OurcommitmentgoesbeyondmaintainingaqualitysystemwhichfullycomplieswiththerequirementsofBS-EN-ISO9001.Wearecommittedtoachieving,maintainingandimprovingoverallorganisationalperformanceandcapabilitiesbytheapplicationoftheprinciplesoutlinedinBS-EN-ISO9004:

2000

Wewillmaintainandcontinuouslyimproveourqualitymanagementsystembythesettingofmeasurablequalityobjectivesthroughouttheorganisationandvigorousinternalaudits.Wewillreviewourperformanceatregularmanagementreviews.Additionalinputstothesereviewswillalsoincludecustomerfeedback,processperformanceandproductconformance.Theprimeoutputofthereviewwillbetoensurecontinuingcustomersatisfactionandimprovementofproducts.

Aspartofthiscommitmentwewillidentifyandmeetthetrainingneedsofouremployees,soensuringthattheneedsofourcustomersaremet.ThisPolicywillbemadeavailablethroughoutourorganisationtoensurethatthecommitmenttoourcustomersisclearandwidelyunderstood.

ChrisRavenscroft

ManagingDirector

2.0QualityManagementSystemDocumentedProcedures

2.1.DocumentControl

AllqualitysystemdocumentationwillbemadeavailableviasupervisionintheTriangleISOAchieverPlusdatabases.Alldocumentsrelatingtothequalitysystemwillbecontrolled.ChangestoqualitysystemdocumentationmaybeproposedbyanymemberoftheCompany.SuchproposedchangeswillbereviewedbytheManagementRepresentativewhowillliaisewithotherqualitysystemdocumentationusersasnecessary.DeadTriangleISOAchieverPlusdocumentswillbearchivedwithinthedatabases.

REF:

ControlofQuality/EnvironmentalDocuments-WIQSP.1

ControlofQualityRecords

Allqualityrecordswillbemaintainedandcontrolled.Therecordswillbelegibleandstoredinsuchamannerastoprotectthemfromdamage,lossanddeterioration.Qualityrecordswillalsobestoredandclearlylocatedinsuchamannerastofacilitateeasyretrievalofinformation.

REF:

ControlofQuality/EnvironmentalRecords-WIQSP.2

2.3InternalQualityAudits

InternalauditswillbecarriedoutinaccordancewithCompanyproceduresandwillbeconductedforanyofthefollowingreasons:

-

（i）Onascheduledbasis.

（ii）Asaresultofacustomercomplaint（partorfullaudit）

（iii）Asaresultoftheneedfornewprocedurestoaccommodatenewbusinesssituations.

（iv）Un-scheduledAuditsasrequestedbytheOperationsDirectororManagementRepresentative.

（v）Follow-upaudits（partorfullaudits）willtakeplaceinordertoestablishtheeffectivenessofrelevantauditrelatedCorrectiveActionRequestspreviouslyraised.ThemanagementofinternalauditswillbetheresponsibilityoftheManagementRepresentative,whowillalsoberesponsibleforensuringthatanynecessarycorrectiveactionsaresatisfactorilyimplementedandclosedoutintherelevantdepartmentbythedeclareddeadlinedate.

Internalauditswillbecarriedoutaslaiddownintheinternalauditschedulebytrainedpersonnelhavingnodirectinvolvementwiththedepartment,sectionorfunctionbeinginternallyaudited.Ifforanyreasonanauditcannotbecompletedasscheduled,theManagementRepresentativewillre-scheduleasrequired.

REF:

InternalAudits-WIQSP.3

2.4ControlofNon-ConformingProducts

Allnon-conformingproductswillbeclearlyidentifiedwiththerelevantidentificationlabel,orheldinclearlyidentifiedareasandremovedfromnormalproductionorstorageareastoawaitadisposaldecision.

Whereproductsarethoughttobemarginallysuspect,andre-inspectionorre-testingrequired,theywillbeclearlyidentifiedassuchandonlyreleasedforusesubjecttopassingthere-testingstageandasuitableenduseidentified.

Whereproductsarefoundtobeoutsidespecification,theymaybere-workedinaccordancewithrelevantprocedures,orconcessionsoughtfromthecustomer.CorrectiveandPeventitiveactionswillbeimplementedwherenecessarytodeterminetherootcauseofthenon-conformance.

Non-conformingproductsdetectedatthegoodsinwardstagewillberejected,andthequestionofdisposaldiscussedwiththesupplier.ThesupplierwillbeadvisedoftherejectionbythePurchasingDepartment.

REF:

ControlofNon-ConformingProducts-WIQSP.4a,4band4c

2.5CorrectiveAction

Correctiveactionwillberaisedasaresultofnon-conformancesidentifiedduringinternalaudits,whensuppliersprovidedefectivematerialsorservices,whencustomershavecausetocomplainorfollowingin-progress/finalinspection.Correctiveactionrequestsmayalsoberaisedinanefforttoimprovecurrentworkingpractises.CorrectiveactionsandcustomercomplaintswillbereviewedatManagementReviewMeetings.

Whennon-conformingproductsorservicesareidentified,therootcauseoftheproblemwillbeinvestigated,correctiveactiontakenandpreventativemeasuresinitiatedtoprecludearecurrence.

REF:

CorrectiveAction-WIQSP.5

2.6PreventativeAction

CorrectiveactionistakenasaresultofProductorprocessnonconformity.Itishenceareactivemeasureanddoesnotnecessarilypreventfurthernonconformance.Preventiveactionaimstoidentifyproductorprocessconformitybeforesuchaneventhappensand.isthusaproactivemeasure.TherequirementforpreventiveactionisestablishedbytheanalysisandreviewofmeasurementdatawithintheCompany.AllsuchdatawithintheCompanywillbesubjecttoevaluationastotherequirementforpreventativeactionstobetakeninorderthatpotentialprocessesorproductnonconformitiesareidentified.

REF:

PreventativeAction-WIQSP.6

3.0QualityManagementSystemsProcessesandInterrelations

1.2.2Responsibities

ManagingDirector

TheManagingDirectorisresponsibletotheWolstenholmeInternationalLtdBoardofDirectorsandhasoverallresponsibilityforallCompanyoperationssuchassales,quality,designanddevelopmentoftheproducts/servicessuppliedtothecustomer.

OperationsDirector

TheOperationsDirectorisresponsibletotheManagingDirectorforallproductionandengineeringoperations.TheOperationsDirectoralsoreportstotheBoardofManagementontheoperationoftheISO9001QualitySystem.

SARA（ManagementRepresentative）

TheSARAManagerisresponsibletotheOperationsDirectorfortheupkeepandmaintenanceofthequalitysystemtotherequirementsofBS-EN-ISO9001:

2000TheSARAManager（MR）representstheCompanyonallqualityassurancematters,pertinenttothequalitysystemasestablishedbythecontractrequirements,regulatoryrequirementsandqualitypoliciesandprocedures.

TheSARAManager（MR）hastheprimaryresponsibilitytostructurethequalitysystemwhichwillinvolveallsectionsandalsotoensurecompliancewithallqualitysystemrequirements.

Specifically,theManagementRepresentativeisinvolvedinareassuchas:

-

-DraftingthepolicyonqualityassuranceoftheCompanyalongwiththeOperationsDirector.

-SettingthequalitymanagementobjectivesoftheCompany.

-ReportingontheperformanceoftheQualitySystematManagementReviewMeetings.

-Determiningandreportingtheprinciplecausesofqualitysystemnon-conformances.

-Monitoringthequalitysystemtodeterminewhereimprovementsareneededandmonit