商务交际英语1考试样题.docx

商务交际英语1考试样题.docx

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商务交际英语1考试样题

湖南广播电视大学外语教研室

湖南广播电视大学开放教育期末考试

商务交际英语

（1）考试样题（开卷）

注意事项

一、将你的准考证号、学生证号、姓名及分校（工作站）的名称填写在答题纸的规定栏内。

考试结束后，把试卷和答题纸放在桌上。

试卷和答题纸均不得带出考场；

二、仔细读懂题目的说明，并按题目的要求答题。

答案一定要写在答题纸的指定位置上，写在试卷上的答案无效；

三、用蓝、黑圆珠笔或钢笔答题，使用铅笔无效。

、

I.MULTIPLECHOICES（10小题，每小题l分，共10分）

Choosetheletterindicatingthebestchoicetocompleteeachsentenceoranswereachquestion.

1.AmemotellingemployeesthatthenewsupervisorisBethKirkisto

A.adviseB.informC.record

2.Inaletter,“Sincerelyyoursis”.

A.thecomplementarycloseB.thesalutation

C.theletteraddress

3.Whichofthefollowingsentencesusespositivelanguage?

A.Don’thandinyourassignmentuntilitisfinished.

B.Ifyourcamerawerestillunderwarranty,itwouldbereplaced.

C.Wecan'tsendyouthepaperyourequestedbecausewearesoldout.

4.WhichofthefollowingisNOTamethodtoorganizeananalyticalreport?

A.Categories.

B.Hypotheses.

C.Alternatives.

5.

Toconductsecondaryresearch,youmight

A.talkwithcustomersandsuppliers

B.collectdataontheInternet

C.observewhathappens

6.

WhichofthefollowingisNOTthepurposeofcommunication?

A.Toestablishgoodwill.

B.Torefuseinvitation.

C.Toshareinformation.

7.

Aconversationbetweensupervisorsofdifferingdepartmentsisa________communication.

A.downward

B.upward

C.lateral

8.Whengreeting,a（an）________mayfoldpalmstogetherbelowhisorherchinandnodorbowslightly.

A.French

B.Japanese

C.Indian

9.

Aofaneffectiveteamisnotafraidtoquestionineffectivetechniquesorstrategies.Heorshe

isalwaystryingtoimprovetheteam.

A.thinker

B.supporter

C.challenger

10.

Whichofthefollowingsentencesshowsracebias?

商务交际英语

（1）试题第1页（共5页）

A.Thestudentsuffersfromseriousheartattack.

B.HaveyoumetmyAsianAmericanfriend?

C.Wehiredafemalelawyertosuethecase.

II.TRUE/FALSE（10小题，每小题1分，共10分）

WriteaTinthespaceprovidedifthestatementistrue.WriteanFinthespaceifthestatementis

false.Yourjudgmentshouldbebasedonyourunderstandingofthecoursebook.

11.Therearetwoparticipantsinthecommunicationprocess:

themessageandthereceiver.

12.Themodeasenderselectstosendamessageiscalledthechannel,suchasletters,memos,etc.

13.Amulticulturalsocietyisonethatmadeupofpeoplefrommanycultures.

14.Understandingpeopleinstereotypeishelpfultoeffectivecommunication.

15.Themainideaisthecentralthemeorthemostimportantthoughtofamessage.

16.Tocutdownonwordiness.usethepassivevoiceratherthantheactivevoice.

17.OmitTO,FROM,DATEandSUBJECTinthesimplifiedmemoformat.

18.Afriendshiplettermusthavesupportinginformation.

19.Dataleadtoconclusions;conclusionsleadtorecommendations.

20.Aformalreporthastwomaindivisions:

preliminarypartsandbody.

III.READINGCOMPREHENSION

（10小题，每小题

2分，共20分）

Readthefollowingtwopassagesandanswerthequestions.

PassageOne

AhighlysuccessfulGermanautomotivecompany

recentlymergedwithaU.S.carmaker.

MembersoftheGermanteammetwithAmericanstaffmembersinDetroit.

AnitaBoazhadbeenemployedat

theDetroit

site

for

sevenyears,

movingfrom

administrativeassistanttomanager.Asaresultofthemerger,An

itas’newsupervisorwouldbea

newlyrelocatedGermanmanager,HansDertmann.Shewasverycomfortable

intherelaxed

atmosphereoftheAmericanofficebutwasalittlenervousaboutmeetingtheGermanvisitors.She

worriedthattheirEnglishwouldntbegood’

enoughforhertounderstandeasily.

Anitas’firstmeetingwithMr.

DortmannwassetforaFriday—casualdayattheDetroit

office.Anitachosesomeniceslackstowear,insteadofjeans.Trafficwasunusuallyheavy;Anita

wasafewminuteslateforthemeeting.Thedoorwasclosed.Sheknockedonceandwentin.The

Germans,alldressedinconservativebusinesssuits,weresitting

ataconferencetable.Anita

reachedoutherhandtoDortmannandsaidwithasmile,

“Goodmorning,Hans.It

’sgoodtomeet

商务交际英语

（1）试题第2页（共5页）

you!

I’mAnitaBoaz.”Dortmannrosehesitantly,thenrespondedwithabriefgreetingandsatdown.Anitawasbaffledbyhischillyreaction.Thenshedecidedmaybehewasn'tusedtoworkingwithwomenatthemanagementlevel.

Afewweekslater,thecompanyofferedsomesessionsonculturalorientation.AnitalearnedthefollowingaboutGermanbusinesspeople:

theyhaveahighregardforauthorityandstructure;theygreeteachotherformally;theyenjoyworkingwithdataandotherconcrete“evidence;they”tendtoseparatebusinessandpleasure.

Overtime,AnitaandhercolleaguesinDetroitdevelopafriendlierrelationshipwiththeGermans.Butfirsttheyhadtoestablishrespectforoneanother.

21.

Thisstoryhappenedin________.

A.China

B.America

C.Germany

22.

Anitaworriedthathernewsupervisor_________.

A.wouldn

t’speakfluentEnglish

B.wouldchangetherelaxedatmosphere

C.wouldcriticizeherwearing

23.

HowdidDortmannreactwhenAnitagreetedtohimwithenthusiasm?

A.Hetalkedtoherfriendly.

B.Hewasangrywithher.

C.Hegreetedherbriefly.

24.

AnitalearnedthefollowingaboutGermanbusinesspeopleEXCEPT________.

A.theygreeteachotherformally

B.theyseldomconsiderauthority

C.theyoftenseparatebusinessandpleasure

25.

Thestoryismainlyabout

A.customsofAmericanbusinesses

B.problemsinpersonaldevelopment

C.culturaldiversityinworkplace

PassageTwo

Eachyear,about8.5millionpeopleintheUKhavetocompleteataxreturn（

纳税申报单）.

Thisincludesallself-employedpeopleandsomeothers.Taxpayersshouldbeverycarefulwhen

theyfillitin,becauseiftheymakeanymistakes,theymightreceiveaheavyfine（罚金）.The

InlandRevenueistakingatoughlineagainstpeoplecompletingthemwrongly,sobecareful.

Onaverage,thetaxofficetellsus,about30%ofalltaxreturnsincludesomesortoferror.

ConsequentlytheysendoutalmostamillionpenaltynoticestoBritishtaxpayers.

Thisisnottheonlyproblem.Ifyousendinyourreturnlate,youmakeanothermistake.This

alsoresultsinaheavyfine.Thistime,thefineisalmostasmuchasthetaxbillitself.Asaresult,

theInlandRevenuereceivesanincredible50millionin￡fines.

Thetaxreturnmustbereturnedby31January.That’sthedeadline.However,thebiggest

mistakeyoucanmakeisnottosendtheformbackatall.ThismakestheInlandRevenuevery,veryunhappy.

商务交际英语

（1）试题第3页（共5页）

26.Whatisthepassagemainlyabout?

A.Ittalksaboutmistakesmadeonthetaxreturnandthepenalties.

B.Itteacheshowtofillinandwhentoreturnthetaxreturn.

C.ItintroducesthehistoryofthetaxreturnintheUK.

27.Accordingtothepassage,whichofthefollowingstatementsisNOTtrue?

A.About8.5millionpeopleintheUK,includingself-employedpeople,havetocompleteataxreturn.

B.Iftaxpayersmakeanymistakeswhentheycompletethetaxreturn,theymighthavetopayalargesumofpenaltyforthemistakes.

C.TheInlandRevenue,whichisresponsibleforcollectingtaxreturns,doesn’ttake

thesemistakesasaseriousproblem.

28.Whatdoesthe30%ofalltaxreturnswitherrorsresultin?

A.Amillionpenaltynotices.B.Amillionoralwarnings.

C.Amillionpoundsinfines.

29.Whenistheamountofthefinemostlyequaltothatofthetaxbill?

A.Whenyouwritedownawrongnumberinyourtaxreturn.

B.Whenyousendinyourreturnafter31January.

C.Whenyouloseyourtaxreturn.

30.Whatisthemostseriousmistakementionedinthispassage?

A.Makingmistakesinyoutaxreturn.B.Sendinginyourtaxreturnlate.

C.Failingtosendyourtaxreturnback.

IV.TRANSLATION（4段短文，每段5分，共20分）

TranslatethefollowingpassagesintoChinese.

31.Memoformatscanfollowoneoftwostyles:

traditionalorsimplified.Inthetraditionalstyle,

theheadingappearsatthetopofthepage.Inthesimplifiedstyle,theheadingcomponentsareomitted.

32.Theclosingofalettercontaininganegativemessageshouldbecourteousandhelpful.Thepurposeoftheclosingistomaintainorrebuildgoodwill.

33.Thesupportinginformationinalettercontaininganegativemessageprovidesthereasonsforthenegativenews.Itcanpresentthereceiverwithalogicalexplanationofthereasonswhyyoucannotgranttherequest.

34.Ifthereportisroutineorifyouexpectthereadertorespondfavorably,usethedirectorderandpresentthemainideafirst.Useindirectorderwhenyouexpectanunfavorableresponseor

商务交际英语

（1）试题第4页（共5页）

whenthereceivermayneedpersuasiontoacceptthemainidea.

V.WRITING（3题，35题10分，36题10分，37题20分，共40分）

35.Accordingtothegivenfacts,formatabusinessenvelope.

Thesender:

MrRogerWizard,ManagerAssistant,WirelessCommunicationCo.Ltd.

54OxfordStreet,London,OS56LD,U.K.

Thereceiver:

ProfessorTianyiZhang,DirectorofComputerDepartment,HunanOpenUniversity

66LotusRoad,Changsha,Hunan,41004,China

36.Writeamemointraditionalformataccordingtothefollowingsituation.

Assumethatyou,CuidoNovello,areheadofthelayawaydepartmentinalargeretailstore,

Healy’sEmporium.Writeamemotoallmembersofyourdepartment.Explainthatmanagement

hasdecidedthatemployeescannottakeannualvacationsduringNovemberandDecemberbecauseoftheholidayseason.Usetheindirectorderandpositivelanguagetowritethismemo.Youmaydecidethedatean