商务交际英语试题及参考答案.docx

商务交际英语试题及参考答案.docx

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商务交际英语试题及参考答案

商务交际英语

（1）试题及参考答案

试卷代号：

2139

中央广播电视大学“开放专科”期末考试

英语专业  商务交际英语

（1）试题

注意事项

       一、将你的学号、姓名及分校（工作站）名称填写在答题纸的规定栏内。

考试结束后，把试卷和答题纸放在桌上。

试卷和答题纸均不得带出考场。

       二、仔细读懂题目的说明，并按题目要求答题。

答案一定要写在答题纸的指定位置上，写在试卷上的答案无效。

三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。

I.MULTIPLECHOICE（10小题，每小题1分，共10分）

Choosetheletterindicatingthebestchoicetocompleteeachsentenceoranswereachquestion:

1.Whichofthefollowingisaninternalbarriertocommunication?

a.theshynessofaperson.

b.adomineeringboss

c.aroomthatissohotthateveryoneisimpatientwitheachother

d.alloftheaboveareinternalbarriers

2.Whichofthefollowingisamessagedeliverymediumthatavoidstheproblemof"telephonetag"?

a.ascanner

b.atelephonecall

c.email

d.aCPU

3.Whathappensduringthefirststageofeffectiveteamdevelopment?

a.Teammembersdeterminetheirgroupgoals.

b.Teammembersgetacquaintedandbegintoexchangeinformation.

c.Theteamleaderassignsrolestovariousteammembers.

d.Theteamlearnshowtosolveproblemsandovercomeconflict.

4.Whatisthemainobjectiveofamessagethattellsthereceiveraboutanewproductthatwilisoonbeavailableinstores?

a.Toinform

b.Torequest

c.Torecord

d.Topersuade

5. Whichofthefollowingsentencescontainsaredundantexpression?

    a.CurrentlywehaveanoverstockofredandblueTshirts,asofthisweek.

    b.Asoflastquarter,oursalesprojectionswereaccurate.

    c.Thetrendistounderestimatethemarketvalueofexistingproperties.

    d.Qualityisourprimaryconcern,regardlessoftheimpactonproductionschedules.

6.Memosare______________.

   a.hardertoformatandkeythanletters

   b.usedtosendamessagetoasupervisorinanothercompany

   c.usedtosendagoodwillmessagetoacoworker

   d.usuallymoreformalthanbusinessletters

7.Abusesofemailmessagewritinginclude______________.

   a.spamming

   b.shouting

   c.telecommuting

   d.bothaandb

8.Whichtypeofletterisconsideredagoodwillletter?

   a.Aletterofacknowledgment

   b.Apositiveresponse

   c.Aroutinerequest

   d.Alloftheabovewouldbeconsideredagoodwillletter

9.Whichofthefollowingwouldbepartofananalyticalreport?

   a.problemstatement

   b.conclusions

   c.recommendations

   d.alloftheabove

10.Whichofthefollowingisapreliminarypartofaformalreport?

   a.bibliography

   b.titlepage

   c.bothaandb

   d.neitheranorb

II.TRUE/FALSE（10小题，每小题1分，共10分）

WriteaTinthespaceprovidedifthestatementistrue.WriteanFinthespaceifthestatementisfalse.Yourjudgmentshouldbebasedonyourunderstandingofthecoursebook.

T/F

_______11.Whilecomputersarebecomingsmallerandmorepowerful,theyare 

                     becomingmoreexpensive.

_______12.Insomecultures,noddingtheheadmeans"no"insteadof"yes".

_______13.Aheterogeneousgroupisonethatincludespeoplewithamixtureof

                    backgrounds,abilities,andstrengths.

_______14.Onlypositivemessagesneedtohaveapositivetone;negativemessages 

                    canonlybenegativeintone.

_______15.Minutesaresentonlytothemeetingparticipants.

_______16.Mostbadnewsmessagesshouldbewrittenintheindirectorder.

_______17.Letterswithnegativemessagestypicallyopenwithreasonsforthe

                    negativenews.

_______18.Forablindcopy,theinitialsbeappearonthecopybutnotonanoriginal.

_______19.Gatheringdatabytalkingwithcustomersiscalledsecondaryresearch.

_______20.Whenwritinginapersonalstyle,usethepronounsyouand1.

III.ERRORCORRECTION（10分）

Rewritethefollowingshortparagraphbyidentifyingallerrorsandcorrectingthem:

Ourfourpersonscommitteehasmetseveraltimestodiscussthepossibilityofflexiblescheduling.Therehasbeensomegoodargumentsonbothsidesoftheissue,but,unfortunately,wearedeadlockinourvoting.Wouldyouagreeappointingafifthmembertobreakthetieandhelpourresolvethisimportantmatter?

Thankyou.

IV.READINGCOMPREHENSION（10小题，每小题2分，共20分）

Readthefollowingtwopassagesandanswerthequestions.

PassageOne:

Inthepast,theworkdaywasfrom9to5andtheworkweekwentfromMondaythroughFriday.Rushhour,bothmorningandevening,wasanightmareasroadsbecamejammedwithcommutersgoingtoandfromtheoffice.Whilerushhourseemstobeheretostay,thetraditionalworkdayandworkweekaregraduallybecomingathingofthepast.

Companiestodayarefacingissuessuchasofficeovercrowdingandemployees"desires,whichcompelmanagementtobecreativeinhowandwhereworkgetsdone.Manyofficesfinditbeneficialtohaveflexibleworkinghours.Forexample,employeesmayputintheireighthourssometimebetweenthe7:

00a.m.and6:

30p.m.Othersmaychoosetoputinfourtenhourdaysaweekinsteadofcomingtotheofficefivedays.

Flextimecanalsohelpsaveemployersfromtheexpenseofexpandinganofficebecauseofovercrowding.Desirableofficespaceisatapremiuminmosturbanmarkets,andopeningabranchofficetakestime.Somecompaniesmaychoosetooutsourcework,butothersdonotwanttolosecreativecontrol.Withflextime,moreemployeescanshareofficespacebecausenoteveryoneisthereatthesametime.Whateveracompany"ssituation,ittakescreativity,patienceandteamworktohaveapleasantandproductiveworkingenvironment.

26.Whatcausesrushhour?

 a.Commutersnotplanningwellenough.

b.Toomanypeopleheadingforworkatonetime.

c.People"sdesiretodrivetoofast.

27.Onthewhole,employeesseemto _____________.

a.bereluctanttogetinvolvedindecidingwhentheywork

b.resentnotalwaysworkingfrom9to5

c.takeadvantageofcreativeworkingarrangements

28.Whatisoneadvantageofflexibleworkinghours?

 a.Moreemployeeswillbeatworkatthesametime.

 b.Employeeswillworklongerhours.

 c.Flexibilityischeaperthanofficeexpansion.

29.Accordingtothepassage,desirableofficespaceis_____________.

 a.expensive

 b.hardtofind

 c.verycrowded

30.Openingabranchoffice _____________.

 a.willnothelpovercrowdingproblems

 b.doesnothappenovernight

 c.isbadforbusiness

PassageTwo:

Mostnationsoftheworldexportgoodstoothercountries.Likewise,manyimportgoodsfromothernations.Whydocountriesengageininternationaltrade?

Firstly,somecountriesoftheworldhavecertainconditionsthatprovidethemwithabasisforinternationaltrade.Forexample,ColumbiaandBrazilhavejusttherightclimateforgrowingcoffee.Theyexportthesurplustoearnforeignexchangetopayforthegoodstheyimport.

Secondly,ifacountryhasanabundanceofnaturalresources,itgenerallyexportssomeofthem.RubberfromMalaysiaandoilfromtheMiddleEastcountriesareexamples.

Thirdly,ifanationisadvancedinscienceandtechnology,itcanproducesophisticatedmachineryandequipment,suchascomputers,jetairplanesandelectricgenerators.Theirmanufacturedgoodsareusuallysoldathighpricesintheinternationalmarket.Sotheyenjoyfavorableconditionsintheinternationaltrade.

Inadditiontotradeingoods,thereisanotherformoftrade,i.e.tradeinservices.Theformeriscalledvisibletrade,andthelatter,invisibletrade.Transportation,insurance,financingandtourismaresomeoftheformsofinvisibletrade.Tradeintheseformscanbeasimportanttosomenationsastheexchangeofgoodsistoothers.

31. Accordingtothepassage,internationaltrademeans_____________.

      a.exportinggoodstoothercountries

      b.exportinggoodstoandimportgoodsfromothercountries

      c.exchangingnotonlygoodsbutalsoservicewithothercountries

32.Thereasonforcountriesoftheworldtoengageininternationaltradeis _____________.

a.tobuildupfriendshipwithpeopleinothercountries

b.toexchangewhatonehasforwhatoneneeds

c.toprovideassistancetopoorcountries

33.SaudiArabiausuallyexports _____________toothercountries.

a.oil

b.coffee

c.computer

34.Whosufferfromunfavorableconditionsininternationaltrade?

     a.Thedevelopedcountries.

     b.Thedevelopingcountries.

     c.ThecountriesinWestEurope.

35.10.Whichofthefollowingareviewedasinvisibletrade?

a.Coffee,rubberandoil.

b.Computers,airplanesandelectricgenerators.

c.Transportation,insurance,financingandtourism.

V.TRANSLATION（3段短文，每段5分，共15分）

TranslatethefollowingpassagesintoChinese:

36. successfulteamsaremadeupofindividualswhohavedifferentbackgrounds.Inanorganization,effectiveworkteamshavetobebasedonfunction,purpose,orindividualexpertiseratherthanonpersonality.

37.Tocutdowninwordiness,usetheactivevoiceratherthanthepassivevoice.Usingtheactivevoicehelpsyoubedirectandkeepsyoursentencesfrombeingtoowordy.

38. Formalreportsaremorecomplexandlongerthaninformalreports.Becauseofthiscomplexity,youmayspendmoretimeorganizingandwritingaformalreportthanyouwouldprepareaninformalreport.Formalreportsmaybeusedwhenwritingtothetopmanagementofanorganization.

VI.WRITING（35分）

39.Accordingtothegivenfacts,formatabusinessenvelope:

（5分）

Thesender:

KangZhuang,GeneralManagerofFORWARDBICYCLECO.LTD.

987JiangnanRoad,Kunshan,Jiangsu,China,215300

Tel;（0520）5000000

Fax;（0520）5000001

Thereceiver:

Mr.FredJohns,ChiefBuyerofKiddieKomer,Inc.

#202418RichardsStreet,Vancouver,B.C.CanadaV6S3A7

40.Writeacorrectlylaidoutmemoaccordingtothefollowing.（10分）

       JaneSimmons,PersonnelManagerof