跨文化交际教程案例分析答案.docx

跨文化交际教程案例分析答案.docx

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跨文化交际教程案例分析答案

Case1:

AnInterviewinIndia

Caseanalysis:

ThecaseisaboutaninterviewbetweenanAmericanprogramhostandanIndianinterviewee.TheytalkaboutsomeaspectsofIndiancultureandthechangesoccurredtheseyears.Thecasereflectssomebasicculturalelementspeoplemayfindinallcultures:

language,familypattern,marriage,weddingceremony,foodandthewaytoeatfood,etc.Fromthiscase,guidethestudentsinculturestudyandculturecomparison.Thestudentsshouldrealizethattherearebothsimilaritiesanddifferencesinculture.Cultureisinfactverydynamicandpervasive.

Case2:

WhiteDress

Caseanalysis:

TheIndianwomenmightthinktheweddingceremonyisafuneraliftheyseethewesternbrideinwhitegown.Thecasereflectsthesimilesandmetaphorsinthetext.Cultureislikeaniceberg:

wecanidentifythecolorofthedresswornbywomenindifferentcultures,butwedonotknowthevaluesunderneath.Cultureislikethewaterafishswimsin:

peopleweardressofdifferentcolorsfordifferentcontextbuttheyusuallytakeitforgrantedandneveraskwhy.

Case3:

TheFrenchinNorthAmerica

Caseanalysis:

TheFrenchwereabletoseeIndianbehavioronlyinthelightoftheirownhierarchicalsocialsystem,whereitisnaturalforthefewtocommandandthemanytoobey.Socialsystemsthatworkedonotherprincipleswereliterallyunimaginable.

Case4:

Coconut-skating

Caseanalysis:

Thecasereflectsthecharacteristicsofculture.Wecantellfromthecasethatcultureispervasiveandit’slearned.Peoplemayinventdifferentwaysforthingsevenassimpleastheissueoffloormoping.ThePhilippinewomanmusthavelearnedthiswayofmoppingfromherownculture.

Case5:

ABlackGirl’sIdentity

Caseanalysis:

Althoughwemaysaythatidentitiesareconstitutedbyourcommunication,itisobviousfromthecasethatwecannotsimplychooseatanymomentwhatouridentitywillberegardlessofthecontext.First,weoftendonotsharetherecipeforcertainidentitieswithothersevenifwebelongtothesameethnicity,gender,ornationality.Understandingthiscanhelpusavoidsomeofthebroadassumptionsmadeaboutgroupsofpeoplebasedonthereflectivewayofthinking.Second,aswelearnedintheveryfirstchapter,allmeaningincommunicationistosomeextentsituational.Thus,thecontextmediateswhatidentitieswecanchoose.Sometimesthingsonemayhavenocontrolover,suchasageorskincolor,areseenasessentialpartsofhowonecommunicatesanidentity.

Case6

Hippies

Caseanalysis:

Hippiescouldbedefinedasasubgroup,asthehippiesculturetendstobetemporary.InmodernAmericansociety,hippiesculturecouldalsofindtraits,butithaswidespreadinfluenceonAmericanvaluesystem.

Case7

CleanuptheBathroom!

Caseanalysis:

Culturaldifferencesdecidethetwostudentsaregoingtocommunicateindifferentways.TheChinesestudentwantstheAmericanstudenttounderstandtheunderlyingmeansofhiswords,buttheAmericanstudentisusedtothedirectstyleofcommunication.Thisisdecidedbyculture.InChineseculture,peoplewanttosavefaceofboththemselvesandothers,sotheywouldnotexpresstheirideasdirectly.However,intheUnitedStates,unlessyouexpressyourselfclearlyanddirectly,theotherscannotunderstandyou.

Case8:

SheHasThreeHands

ThiscasecanreflectthedifferentcommunicationstylesbetweenChineseandCanadians.Inwesterncultures,communicationisthemeansoftransmittingideas.Westernpeopleusuallycommunicatedirectlywitheachother.ThatiswhytheCanadianinthiscasesayswhatisinhisminddirectlyinfrontoftheChinesewomanwithouthidinganything.WhileChineseculturestressesharmonyandemphasizestherelationshipsbetweenthecommunicators.Chinesepeopleviewcommunicationasaprocesswhereallpartiesaresearchingtodevelopandmaintainasocialrelationship.SotheChinesewomaninthiscasetriesnottoarguewiththeCanadianfacetofacetokeepthe“harmoniousrelationship”betweenthem.

Case9:

APieceofCake

Thiscasewantsustorecognizesomecomponentsofcommunication.Sender/sourcereferstothepersonwhotransmitsamessage.Receiverisanypersonwhonoticesandgivessomemeaningtoamessage.Contextreferstoasettingorsituationwithinwhichcommunicationtakesplace.Inthiscase,MarilynandRichardaresimultaneouslythesendersandreceivers.Andtheirroom,wherethecommunicationeventhappensandwhichmakesthecouplefeelcomfortableandrelaxed,isjustthecontext.

Case10:

ThePlacetoHaveLunch

Thiscasereflectsthatcommunicationiscontextual,whichmeansthatcommunicationdoesnothappeninisolationanditmusthappenwithinasettingorcontext.Whetherthiscontextisquietornoisyisimportanttothesmoothnessofcommunication.Whenthecommunicationeventisdisturbedbynoise,thecommunicationcannotgosmoothly.Inthiscase,

Case11:

MakinganAppointment

Thiscasecanreflecthowcultureaffectsitscommunicationstyle.Eachcultureencouragesaparticularcommunicationstyleexpectedwithinit.Thisimpliesnotonlyusingcorrectsymbols,butalsoapplyingtheappropriatecommunicationstylefortheoccasion.Communicationstylesincludemannerisms,phrases,rituals,andcommunicationcustomsappropriateforvarioussituationsinaculture.Inthiscase,knowingthecommunicationstyleoftheAmericanswhichischaracterizedbydirect,exactingandinstrumental,theexportermanagerfulfillshisjobsuccessfully.

Case12:

WhyDon’tYouEatthePizza?

Thiscasecanreflecttheproblemsappearingduringinterculturalcommunicationandhowignoringculturaldifferencescanaffectcommunication.InMalaysia,wheremostpeopleareMuslims,peoplethinkthelefthandisusedonlyforcleaningthebodyandthusitisdirtyandcannotbeusedtopassfood.Knowingnothingabouttheculturaldifference,theAmericanstudentputshimselfinanembarrassingsituation.

Case13:

WeandThey?

Thiscasereflectsthatininterculturalcommunication,peoplealwaysregardthemselvesasthebestgroupintheworld.Thisisactuallyinappropriateandshouldbeavoided.

Case20:

ChineseHospitality—Overdone

Thiscasereflectsthatsometimespeopleunconsciouslyassumethatpeoplefromanotherculturemaybehaveinawaywhichissimilartotheirs.TheChineseusuallyattachalotofimportancetotakingcareoftheirguests.Whenitcomestoaforeignvisitor,ChinesehospitalityisusuallymorethanwhatcanbeunderstoodbyaWesterner,whoisuncomfortablewhenheisalwayssurroundedbypeopleattemptingtobekind.Concerningthiscase,HongtriedtorespecthertraditionsandherfriendbydoingmorethanshecouldreallyaffordtodoforJoe'svisit,havingnoideathatJoeendedupfeelingfrustrated.

Case21:

ADanishWomaninNewYork

Thiscasecanreflectassumingsimilarityinsteadofdifference.Whencommunicatingwithpeoplefromanotherculture,oneislikelytoregardandtreatotherpeopleas“hispeople”andtoassumetheremustbeonlyonewayofdoingthings:

thatis“hisway”.Inthiscase,theDanishwomanassumesthatherbehaviorofleavingthebabyalone,whichiscommoninDenmark,isalsoappropriateinNewYork.Here,sheassumeswhatissuitableinherowncultureisalsoindisputableinanotherculture.Thatiswhythesmallconflicthappens.

Case22:

AmbiguousTime

Thiscasecanreflectethnocentrism.Culturestraintheirmemberstousethecategoriesoftheirownculturalexperienceswhenjudgingtheexperiencesofpeoplefromothercultures.Theywillbelievethattheircultureisthecenteroftheworldandtheirstandardshouldbetherolemodelfortherestoftheworld.Concerningthiscase,somehowChinesepeoplehavehabituallyreferred12:

00a.m.asthetimearoundlunchtime,making12:

00p.m.midnight.Fortunately,thewaytheytellothertimesarethesameasthatusedintheStates,sothere'susuallynomisunderstandingbetweenpeoplefromthetwocultures.However,thereisthisonedifferenceandFanlearnsitbypayingafinesinceshemayholdthathercultureisthecenteroftheworld.

Case23:

Girl-ness

Thiscasecanreflectoneofthetranslationproblems:

thelackofconceptualequivalence,whichreferstoabstractideasthatmaynotexistinthesamefashionindifferentlanguages.Differentculturesmayattachdifferentmeaningstothesamethingorperson.Concerningthiscase,weshouldknowwhatyoungfemalescallthemselvesisverydifferentinChinafromtheStates.InChina,"girl"meanssomeonewhoisyoungandsingle.Inaway,itmakesafemalesoundmoredesirabletobecalledagirlratherthanawoman.Formostpeople,"woman"meanssomeonewhoismarriedandwhoprobablyisnotyoung.Infact,mostsingleChinesefemales,suchasuniversitystudents,wouldbeinsultedtobecalled"women".WhileintheWest,informal,publicsettings,itiscustomarytocallanywomanwhoispastpubertyawoman,eventhoughshemaynotbelegallyoldenoughtovote,marry,purchasealcoholicbeverages,driveacar,orsignacontract.Thisterminologybecamewidespreadduringthe"women'sliberationmovementinthe1960s".Theterm"'girl"issometimesinterpretedtobedemeaningordisrespectful.

Case24:

AnUnfairDecision

Thiscasereflectsprejudice,whichinvolvesanunfair,biased,orintolerantattitudetowardsanothergroupofpeople.Inthiscase,Mr.Biasdecidedtoselectsomeoneelse,insteadofapplicantfromthecountryLevadel,fortheposition.ThatisjustbecauseheholdsprejudicetowardspeoplefromthecountryLevadel.

Case25:

SuccessStory

Oneofthesourcesofthefrustrationandmisunderstandingsthatoccurredinthiscasewasdifferentnotionsofwhatwasver