商务英语视听说作业Unit16.docx

商务英语视听说作业Unit16.docx

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商务英语视听说作业Unit16

商务英语视听说作业（Unit1-6）

ScriptsUnit1

PartIIListeningandSpeaking

Task1FAQsinjobinterview

Q1.

IamgraduatinginJunefromABCUniversityandmymajorishotelmanagement.Iamanoutgoing,energeticperson.Ienjoyteamworkverymuch.Aspartofmydegreeprogram,Ineededto finishdifferentprojectswithmyteammates.Ipossessexcellentinterpersonalskillsandaverypositiveattitude.Mycareeraspirationistobecomeasuccessfulhotelier.DuringmyinternshipattheGrandHyatt,Iworkedasareceptionist.Mydutiesincludedofferingfriendlyandefficientcheck-inandcheck-outservicetoguests,answeringphonecalls,takingandpassingonmessagestoguests,IfindthatifIcanmaketheguestshappy,Iwillbeveryhappy,too.

Q2.

Ireceivedhonorsinseveralschool-wideEnglishandcomputercontests.Ienjoyworkingwithpeoplefromdifferentbackgrounds.Iamgoodatcommunicating,organizingandcoordinating.Ifsomethingblocksmypath,Iwilllookforasolution.Inevergiveupeasily.

SometimesIreceivecommentsthatIneedtoimproveintheareaoffiling.Iamnowtryingtoimprovebylearningfromothers.

Q3.

Interestandcareerdevelopmentaretwoofmycriteriainchoosingajob.Interestisthebestmotivation.Ilovethehotelbusiness,soIwilldefinitelydevotemyselftoit.Moreover,highjobsatisfactioncanbeattainedwhenthejobiswhatIaminterestedin.

Careerdevelopmentisveryimportantfor mewhenchoosingajob.FromwhatIknow,Shangri-Laprovidesequalcareeradvancementforallstaff.Thejobrotationplanandindividuallytailoredtrainingprogramarereallyexcitingandhelpfulforyoungpeoplelikeme.

Task2Inappropriatequestionsinjobinterview

Isthatyourwife,Mr.Carter?

Sheissobeautiful.

Avoidaskinginterviewerpersonalquestionsormakingpersonalcomments.

Couldyoutellmehowmuchthenewjobpays?

Theinterviewermightinferfromthesequestionsthatyouareonlyinterestedinyourownneedsandnotthoseoftheircompany.Waituntiltheemployerraisesthesesubjectstodiscussthem.

Whataboutthepaidholidays,insurance,andthingslikethat?

Howmuchtimewillittakeformetobepromotedhere?

Butinwhichcitiesdoyouhaveyourbranches?

Andwhereisyourcompanybased?

Itisalsounwisetoaskaboutthingsyoushouldhavealreadyknown.Youareonlytellingtheinterviewerthatyouhaven'tdoneyourhomework.

PartIIILanguageFocus

Name:

CaiNing

Personality:

serious-minded认真的;calm;humorous;easy-going

Strengths:

theabilitytoworkwithalltypesofpeople

Weakness:

perfectionist;impatient

Workexperience:

sixyears’financialindustryexperiencewithseveralcompanies;twoyears’experienceinaninvestmentbank

Qualification:

graduatedfromPekingUniversityin2001majoringinaccounting;fluentEnglish;bookkeepingandaccountingproficiencyinEnglish.

Reasonsforleavinglastjob:

wanttofindajobthatischallenging.

v 2）whatdoyoudonow?

v 3）I’mintheResearchandDevelopmentDepartment.

v 4）Iknewyou’ddosomethingverychallengingandcreative.

v 5）Isometimesstayintheofficeafterworktodealwithunfinishedtasks.

v 6）Iamstilltheaccountantofthatcosmeticscompany.

Task2Describingjobs

1）     personnelmanagement

2）     developingmarkets

3）     planning

4）     execution

5）     salestargets

6）     teamperformance

7）     customerbase

8）     customersatisfaction

9）     selecting,developingandmanaging

10） cost-effective

11） ontime

12） ofgoodquality

13） humanandmaterialresources

14） trainingneeds

15） continuousimprovement

PartIVViewingandSpeaking

Video1Introducingtitlesandresponsibilities

1.     CarolineClinton:

financialaccounts

LucyWhite:

dataprocessing

AdaBalck:

managementaccounts

2.     Administration;Marketing;Engineering;ProjectPreparation;Accounting

Video2Doyoulikeyourjob?

1.     self-employedentrepreneur,buyer,LineSupervisor,AdvertisingExecutive,PublicRelationsManager

2.

Names

Likes

Dislikes

Jerome

makingalotmoremoney;havinglotsofindependenceindoingthings

feelingtiredsometimes

Robin

havingbeentoalotofplaces

toomuchtraveling;havingverylittletimeto

spendwithhisfamily

Colin

goodsalaryandbenefits

noisyworkenvironment;seldomhavingthe

opportunitytogoout

Frank

newchallenges;alotofexperience

Janet

meetingalotofnew&interestingpeople

oftenhavingdinnerpartiesintheevening;havinglittletimewithherfamilyandbaby

ScriptsUnit3

PartIWarm-up

Goodafternoon.TodayI’mheretotalkabouthowtomakeeffectivebusinesscalls.Telephonecommunicationiscommonnowadays,therefore,howto1）ensuresmoothbusinesscommunicationgetsincreasinglyimportant.NowI’dliketointroducesometipsonmakingproperbusinesscalls.First,youshouldknow2）thepurposeofyourcallinadvance.Makesureyouhave3）allthedocumentsyou’llneedbeforeyoudial.Oneimportantthingweshouldnotoverlookistimeschedule.Tryto4）scheduleaspecifictimeforcalls.Beforeyoumakethecall,besurethatyougetridof5）alldistractions.Forexample,turnofftheradio,television,etc.Whenmakingthecall,listencarefullyand6）confirmthatyouhaveunderstoodeachpoint.Don’tpretendyouhaveunderstoodwhenyouhaven’t.Anotherthingweshouldkeepinmindis:

letotherpeoplespeakandtrytoavoid7）interruptions.Speakingslowlyandclearlyisimportant.Trytoavoid8）strongaccent.Besides,makesure9）yousoundpoliteandagreeable.Rememberthatyoushouldnotargue!

Use10）theoptionalchoicemethod,suchas“Whichisbetter,MondayorTuesday?

”,“Morningorafternoon?

”,“Tenorelevena.m.”?

And,ofcourse,trytomakeyourcallbrief.Avoid11）lengthycalls.Additionally,don’ttrytobefunny—youmaybemisunderstood.Thelasttipyoushouldbearinmindisto12）smilewhileyouaretalking.Yourlistenercan“hear”yoursmile.

PartIIListeningandSpeaking

Task1Makingacall

Task2Leavingamessage

MessageNote

To:

LouisePaulson

From:

PaulJackson

Phone:

979-326-8965

Message:

RingbacktohimabouttheordertheyplacedlastFriday.Theyhavetomakesomechangestotheorder.It’surgent.

Takenby:

Roy

PartIVViewing&Speaking

Video1Leavingamessage

1.     FFTTF

2.     Message1）Willyoutellhimthatwe’vejustreceivedyoursampleofthenewassemblycoffeetableandarequitehappywithit?

Message2）PleasetellMr.Matthewswe’requitehappywiththequalityanddesignofthetable,butthepriceistoohigh.Weneedsomenegotiationonit.

Message3）PleaseinformMr.MatthewsthatIwon’tbeabletogettoyourcompanyearlyonSaturdaybecauseoftherailstrike.Iprobablywon’tarriveuntilthatafternoon.

Video2Youarehardtogetholdof!

1.

Firstattempt

1）A2）C

Secondattempt

3）C

Thirdattempt

4）C

5）B

Fourthattempt

6）C

2.

1）WhenMs.MandelaskedforMr.Miller,thereceptionistreplied,

“Holdon,please.I’llconnectyou.”

2）WhenLeoMillerfoundoutthathewasnottheoneMs.Mandelaskedfor,hesaid,

“I’mafraidyou’vedialedthewrongextension.”

3）WhenMs.Mandelwastoldshedialedthewrongnumber,shesaid,

“Oh,sorrytohaveinterruptedyou.CanyougivemeHenryMiller’sextension,please?

”

4）Whenthereceptionistrealizedshehadgiventhewrongextension,shesaid,

“I’mverysorry,Ididn’tnoticethat.I’llputyouthroughrightnow.Pleasewaitaminute.”

5）WhenMs.Mandelphonedthereceptionistthethirdtime,sheexplained,

“It’smeagain—Ms.Mandel.I’mstillhavingtroublegettingthroughtoHenryMiller…Canyouhelp?

”

6）WhenMs.Mandelsaiditwashardtogetholdofhim,HenryMillerreplied,

“Oh,I’mterriblysorryforthetrouble.”

ScriptsUnit4

Formal/Informal

Signalsentences

1

Formal

*Goodafternoon,I’dliketocallthemeetingtoorder.

*Firstofall,let’sdiscuss…

2

Informal

*OK,everyoneishere…

*So,whydon’twestartwith…

3

Informal

*Right,youknowwhywearehere.

*Maybeweshoulddoitlikethis…

4

Formal

*WelcometoBCG,andtowhatIamsurewillbethebeginningofamajornewalliance.

*Todayourpurposeisto…

5

Informal

*Right,let’sgetdowntobusiness…

*Isuggestwedealwiththat…

6

Formal

*Well,gentleman,it’sapleasuretobeheretoday…

*I’dliketostartwith…

•   1）Arriveatthemeetingaheadofschedule.

•   2）Considerusingataperecorder.

•   3）Useaconsistentformat.

•   4）Followtheagenda.

•   5）Beconcise.

•   6）Listspecificoutcomes.

•   7）Afterthemeeting,writeameetingreportfromyournotes.

FFFTF

•   1）Tofigureoutthereasonforthesalesdropandtheactionstobetaken.

•   2）Thesalespeoplearenotverymotivated.

•   3）No,becausethesalesquotasareprettyhigh.

•   4）Heproposestolowerthequotas.

ScriptsUnit5

CBBCA

Task2Receivingvisitors

1）dailyroutineintheoffice

2）whetherthevisitorhasanappointmentornot

3）greetthevisitor

4）thevisitor’sname,titleandposition

5）apologizeandmakesomesuggestions

6）expressregretandexplainwhy

7）date,time,nameandthefirmthevisitorworksfor.

8）considerateandwarm

9）keepthevisitorfullyinformedofthesituation.

PartIVViewingandSpeaking

Video1Goingthroughcustoms

1）WhatisthepurposeofGeorge’stravel?

Georgeistravellingonbusiness.

2）Howlongishegoingtostay?

Hewillstayforaboutaweek.

3）WhohasinvitedGeorgetoattendthetradefair?

Hehasbeeninvitedtoattendthetradefairbyhisbusinessassociates.

4）Whatisinthebag?

DoesGeorgehavetopaydutyonit?

Hislaptopcomputerisinthebag.It’sduty-free.

5）ArethefourpacksofcigarettesthatGeorgehasdutiable?

W