01sixsigma[1](推荐PPT71).pptx

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01sixsigma[1](推荐PPT71).pptx

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01sixsigma[1](推荐PPT71).pptx

/SixSigmaSixSigma/2211/1.6sigma2.6sigma3.4.6sigma5.6sigma6.6sigma7.6sigma8.6sigma9./.6sigma6sigma1.1.MikelHarryMikelHarry2.2.;,3.3.,datadata19801980,66,BlackBeltBlackBelt,UniversityUniversity6SigmaResearchInstitute6SigmaResearchInstitute,66()19931993,(66)6SigmaAcademy6SigmaAcademy,6,6(,)/.6sigma6sigma2.2.NeutronJack,JackWelchNeutronJack,JackWelch3.3.1)LawrenceBossidy(AlliedSignal1)LawrenceBossidy(AlliedSignalCEO,1991)CEO,1991)4.4.19941994AlliedSignalAlliedSignal665.5.140140,6.6.6633447.7.GEGEJackWelchJackWelch668.8.9.9.2)GE2)GEJackWelchJackWelch10.10.1818252511.11.19811981CEOCEO.1,21,2(NeutronJack)(NeutronJack)12.12.808013.13.9090,6,6GEGE()14.14.15.15.10105516.16./.6sigma6sigma3.3.;6;6.8080,8181551010,GAPGAP.66.8787KeyInitiativeKeyInitiative669595WorldWorldClassQualityClassQualityLaunchingLaunching.WorldClassQualityWorldClassQuality,66FocusingFocusing.:

GE:

GE:

Motorola:

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PeterJ.BillingtonandAhmadian,“MotorolasSix-SigmaQualityImprovement,”DecisionScienceInstitute,Nov.,1990(m)LSLUSL0ppm3.4ppm3.4ppm66803ppm1.5sNormaldistributiontheoryforpredictingdefectratesNormaldistributiontheoryforpredictingdefectrates(1.5SigmaShifted)(1.5SigmaShifted)1s=30.23(%)2s=69.12%)3s=93.32%)4s=99.38(%)5s=99.977(%)6s=99.9997(%)36/.6sigma.6sigma2.2.66;,66()66/BOTTOM-UPBOTTOM-UP/(,)(Boundaryless)(Boundaryless),(TaskForceTeamActivities)(,)TOP-DOWNTOP-DOWN/(,);Top-DownTop-Down全全.6sigma.6sigma2.2.66/.6sigma.6sigma3.3.66LossLoss66;1001003.43.4.6Sigma6Sigma(philosophy)(philosophy).(MikelHarry).(MikelHarry)4.4.66ProcessProcessTargetTarget/.6sigma.6sigma5.5.1)1)66;.2)2)66;,/.6sigma.6sigma6.66.6=+-:

5%:

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30%:

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):

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NCE:

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MasterBlackbelt)(MBB:

MasterBlackbelt)/.6sigma.6sigma3.3.(BB:

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6(teach):

()(coach):

11(transfer):

(identify):

(influence):

6/.6sigma.6sigma3.3.(BB:

Blackbelt)(BB:

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Blackbelt)(BB:

Blackbelt)3)3)-/.6sigma.6sigma4.4.(GB:

Greenbelt)(GB:

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10a.10a.ChampionChampion9.9.6b.6b.7b.7b.8a.8a.10b.10b.ChampionChampion11.11.12.12.13.13.14.14.10.10./.6sigma.6sigma5.5.1)1)-2)2)3)3)()4)4)()5)5)-6106106)6)7)7)8)8)9)9)10)10)/.6.61.1.-),()/.6.62.2.1)MotorolaSixStepSixSigma1)MotorolaSixStepSixSigma./.,.,./.6.62.2.2)GE2)GE12+2Step12+2Step;GEGEGEGECycleCycleStepStepDefineDefine0Step0StepProjectProjectMeasureMeasure1Step1Step2Step2Step3Step3StepCTQ(Critical-To-Quality)CTQ(Critical-To-Quality)ProjectProjectPerformanceStandardPerformanceStandardAnalyzeAnalyze4Step4Step5Step5Step6Step6Step/ImproveImprove7Step7Step8Step8Step9Step9StepControlControl10Step10Step11Step11Step12Step12Step13Step13Step/.6.62.2.3)3)PROCESSPROCESSTOOLTOOLACTIONACTIONPROJECTPROJECTPROJECTPROJECTCTQCTQPROJECTPROJECT()PROJECTPROJECTBLACKBELTBLACKBELTPROJECTPROJECTSYSTEMSYSTEMSUPPORTSUPPORTPROCESSPROCESSCHARTCHART(/)SOLVESOLVE()IMPLEMENTIMPLEMENT()PROJECTPROJECTProcessProcessInnovationInnovation+/.6.62.2.3)3);ProjectProjectA,B,CA,B,C.CTQCTQTYPETYPEAA-TOPDOWNTOPDOWNBlackBelt&ConsultantBlackBelt&ConsultantCrossFunctionalThemeCrossFunctionalThemeBB-TOPDOWNTOPDOWN+BottomUp+BottomUpGreenBeltGreenBeltCrossFunctionalThemeCrossFunctionalThemeCC-BottomUpBottomUpWhiteBeltWhiteBeltCrossFunctionalThemeCrossFunctionalTheme/.6.6.DOEDOEMapMap,ResponseResponsePlanPlan.DefineDefineMeasureMeasureAnalyzeAnalyzeImproveImproveControlControl3.DMAIC3.DMAIC/.6.63.DMAIC3.DMAIC1)1)(Define)(Define)mappingmappingmappingmappingDefineDefineMeasureMeasureAnalyzeAnalyzeImproveImproveControlControl,CTQsCTQs/MappingMapping/.6.63.DMAIC3.DMAIC1)1)(Define)(Define)-1980-;CPDGCPDG,NATONATO/.6.63.DMAIC3.DMAIC1)1)(Define)(Define)?

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(MSA)(MSA)/HistogramsHistogramsParetoParetoRunChartsRunCharts-,DATADATA66/.6.63.DMAIC3.DMAIC3)3)(Analyze)(Analyze)DefineDefineMeasureMeasureAnalyzeAnalyzeImproveImproveControlControlMapMapMappingMappingMapMap(,)/.6.63.DMAIC3.DMAIC4)4)(Improve)(Improve)DefineDefineMeasureMeasureAnalyzeAnalyzeImproveImproveControlControl,Red-XRed-X/.6.63.DMAIC3.DMAIC5)5)(Control)(Control)DefineDefineMeasureMeasureAnalyzeAnalyzeImproveImproveControlControlProcessProcess/,/.6.61.1.6ss/(Manufacturing/ProcessSixSigma)/(Transaction/BusinessProcessSixSigma)/(R&DSixSigma)(TCS)lDMAICCyclelTotalProcessCharacterizationlDMAIC/DMADVCyclelDFSS(DesignforSixSigma)lDFM(DesignforManufacturability)1)/(Manufacturing/ProcessSixSigma)(Manufacturing/ProcessSixSigma)2)2)/(Transaction/BusinessProcessSixSigma)(Transaction/BusinessProcessSixSigma)3)3)/(R&DSixSigma)(R&DSixSigma)/.6.62.2./(Transaction/BusinessProcessSixSigma)(Transaction/BusinessProcessSixSigma)1)Manufacturing61)Manufacturing6Transactional6Transactional6

(1)

(1);(Variation)(Variation)()/.6.62.2./(Transaction/BusinessProcessSixSigma)(Transaction/BusinessProcessSixSigma)2)Manufacturing62)Manufacturing6Transactional6Transactional6

(2)

(2)FocusFocus,(Internal&External)(Internal&External),(External)(External)TargetTarget(Orientation)(Orientation),(Idealfunction)Idealfunction),Accuracy,Accuracy(CTQ,CTD:

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Critical-To-Delivery)(/)()()(Bias)Bias)(SampleSize)(SampleSize):

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IT:

IT-()-PackagePackage(;),Source;,1998/.6.62.2./(Transaction/BusinessProcessSixSigma)(Transaction/BusinessProcessSixSigma)3)3)6sigma6sigma()-(IT(IT)-55(Reliability)(Reliability)(;Assurance);Assurance)(Tangibles)(Tangibles),(;Empathy);Empathy)(Responsiveness)(Responsiveness)/1122334455CTQsCTQsCTPsCTPsCTPsCTPsCTPsCTPsCTPsCTPs1.1.ESESPS(PS()2.2.ES=PS(ES=PS()3.3.ESESPS(PS().6.62.2./(Transaction/BusinessProcessSixSigma)(Transaction/BusinessProcessSixSigma)3)3)6sigma6sigma/.6.62.2./(Transaction/BusinessProcessSixSigma)(Transaction/BusinessProcessSixSigma)3)3)6sigma6sigma6sigma6sigma/-()/)/-BenefitSegmentation-BenefitSegmentation(,?

)?

)-(VOC)(VOC)CTQsCTQsDMAICDMAICDMADVDMADVRoadmapRoadmap,Impact,ImpactCrossFunctionalTeamCrossFunctionalTeam/.6.62.2./(Transaction/BusinessProcessSixSigma)(Transaction/BusinessProcessSixSigma)3)3)6sigma6sigma6sigma6sigma-,-(BlackBox)(BlackBox)-,-()-;-;-1)1)()2)2)()3)3)()-4)4)()5)5)()/.6.62.2./(Transaction/BusinessProcessSixSigma)(Transaction/BusinessProcessSixSigma)3)3)6sigma6sigma6sigma6sigma-,-,.-Target,SpecificationTarget,Specification-CTQCTQ-Project-Project,-DataData,.-(Y=System(Y=SystemMonitoringMonitoring)-,-ProjectProjectLossLoss/.6.62.2./(Transaction/BusinessProcessSixSigma)(Transaction/BusinessProcessSixSigma)3)3)6sigma6sigma6sigma6sigma(Loss)()LossLossLossLossLossLossLossLoss,CostCostLossLoss1)1)Loss;Loss;,.2)2)Loss;Loss;,.3)3)Loss;Loss;,4/84/8;8;844./.6.62.2./(Transaction/BusinessProcessSixSigma)(Transaction/BusinessProcessSixSigma)3)3)6sigma6sigma6sigma6sigma-,ProcessMappingProcessMapping(Should-Be,Could-Be)(Should-Be,Could-Be)-Follow-upFollow-up(AuditSystem(AuditSystem)-6-6.-/-ProjectProject(,A/S,A/S,.).)/.6.63.3./(R&DSixSigma)(R&DSixSigma)1)R&D6Sigma1)R&D6SigmaNeedsNeedsCTQCTQCTQCTQSixS

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