剑桥商务英语初级模拟49.docx

剑桥商务英语初级模拟49.docx

《剑桥商务英语初级模拟49.docx》由会员分享，可在线阅读，更多相关《剑桥商务英语初级模拟49.docx（48页珍藏版）》请在冰点文库上搜索。

剑桥商务英语初级模拟49

模拟试题

（一）

Questions1-5

·Lookatquestions1-5．

·Ineachquestion，whichsentenceiscorrect?

·Foreachquestion，markoneletter（A，B，orC）onyourAnswerSheet．

1

AnnualLeave

Therewillbe30dayspaidannualleaveplus10dayspublicandprivilegeholidays.

Theemployeesareentitledto

A20paidholidayseachyear．

B30paidholidayseachyear．

C40paidholidayseachyear．

2

ProgramCost

$7，100（2007）

（coverstuition．allprogrammaterials，andsomemeals）

Specialpricingavailabletocompaniessponsoringthreeormoreparticipants.

Acompanymaybegivenadiscountiftheyprovide

Amoneyfortheprogram．

Bmoneyforatleastthreeoftheirownemployees．

Caspecialprice．

3

Qualifications

YoumustpossessaBachelororaMasterofSciencedegreeinComputerScienceorComputerEngineeringwithmorethanthreeyearsofexperienceinsoftwaredevelopment，inWindows*internals，Windows*Driverdevelopment，IA-32platformdesign,

kerneldebuggerexpertiseandsolidprogrammingskills．

Applicantsmusthave

Aadegreeandpreviousexperience．

Babachelor'sdegreeinComputerEngineering．

Camaster'sdegreeinComputerScience．

4

AfreetransferbetweenterminalsisavailableusingHeathrowExpressandHeathrowConnecttrains．

AHeathrowAirportprovidesfreepickupservice．

BHeathrowAirportandlocaldestinationsareconnectedbyfreetrainservices．

CFreetrainservicesconnecttheterminalsofHeathrowAirport．

5

Preprintedleafletsandbrochurecanbeinsertedintothenewspaperormagazinesupple-ments．Theyarechargedperthousandcopiesagainstthetotalquantitydistributed．

ATheinsertedleafletsandbrochurewillbefoundinthemagazine．

BLeafletsandbrochurearechargedonthebasisofthequantity．

CTheinsertedleafletsandbrochurearechargedaccordingtothepriceofthenewspaper．

Questions6-10

·LookatthetableofcontentsofareportprovidedbyIndustrialDevelopmentAgencyofIrelandbelow．Thetable

showsthesectionsofthereport．

·Forquestions6-10．decidewhichsection（A-H）wouldbeneededbyeachperson.

·Foreachquestion，markoneletter（A-H）onyourAnswerSheet.

·Donotuseanylettermorethanonce?

THINKINGOFINVESTINGIN

THISCOUNTRY?

Needtohaveadetailedknowledgeofoneormoreofthefollowing

TABLEofCONTENTS

AChairmanandCEOOverview

BResearchandlnnovation

CInvestmentHighlights

DStatistics

EBoardandCommitteesoftheBoard2007

FCorporateGovernance

GOrganisationalStructureandIDAOffices

HFinancialStatements

6SarahLeewouldliketoknowthestrengthsinresearchinlreland．

7BarrieWatsonneedsalistoftheboardmembers．

8TimLongmanwantstohaveageneralknowledgeofthedevelopmentofIreland.

9ScottForrestneedstoknowthelocationsoftheagency'Soffices．

10JoshuaGolderwantstofindoutwhichcompanieshaveinvestedinIreland．

PARTTHREE

Questions11-15

·Lookatthechartbelow．Itshows

theaveragesharepricesofeachmonthofthreecompaniesduringaneight-monthperiod．

·Whichmonthdoeseachsentence（11-15）belowthechartdescribe?

·Foreachsentence，markoneletter（A-H）onyourAnswerSheet．

·Donotuseanylettermorethanonce．

11AMA'ssharepricewasabouttwicethoseoftheothertwocompaniesinthismonth．

12Thesharepricesofthethreecompaniesthismonthdemonstrateddifferenttrendscomparedwiththeirpricesintheprecedingmonth．

13Inthismonth．thesharepricesofthethreecompaniesremainedthesametrendasinthepreviousmonth．

14IBM'Ssharepriceremainedunchangedinthismonth，whilethoseoftheothertwocompaniesincreasedalot．

15Inthismonth，thesharepricesofAMAandAOLshowedafall，whilethatofIBMisjusttheopposite．

PARTFOUR

Questions16-22

·Readtheadvertisementbelowforasolution．

·Aresentences16-22ontheoppositepage‘Right’or‘Wrong’?

Ifthereisnotenoughinformationtoanswer‘Right’or‘Wrong’．choose‘Doesn'tsay’．

·Foreachsentence16-22，markoneletter（A，BorC）onyourAnswerSheet．

CleanGreens!

Cleverchoice

Theuseofprewashed，prepackagedproductssuchasvariousfreshsaladmixeshasbecomeverypopular．Theconsumermustbeawarethatthesemixesarewashedinachlorine-basedrinseandresidueswillremain．WashingtheseproductsinCleanGreens!

willturnthechlorineintoharmless，odorless，tastelesschloride．Youwillalsobeamazedathowmuchdirtwashesoffeventhoughyoupresumethemtobeperfectlyclean．

CleanGreens!

ismadefromallfood-gradeingredientsthatarebiodegradable，willnotpenetratecellwalls，andwashoffcompletely．

Remember．one8-ouncebottleofCleanGreens!

willdiluteto16gallonsofready-to-usesolution．Thisisequivalenttoover170refillsofapopular12-ouncebottlesoldinmarketsfor$4．95perbottle.ThebigdifferenceisthatCleanGreens!

actuallyworks!

WeguaranteeClean-Greens!

toshowfarsuperiorresultstotheseproducts．Weurgeyoutotrythisoutstandingproductanddrawyourownconclusion．

16Therearestillresiduesinprewashed，prepackagedproducts．

ARightBWrongCDoesn'tsay

17CleanGreens!

canremovetheresiduesinfreshsaladmixes．

ARightBWrongCDoesn'tsay

18Chlorinedoesgreatharmtohealth．

ARightBWrongCDoesn'tsay

19CleanGreens!

isakindofgreenfood．

ARightBWrongCDoesn'tsay

20CleanGreens!

willmakefoodhealthier．

ARightBWrongCDoesn'tsay

21CleanGreens!

canberemovedbywater．

ARightBWrongCDoesn'tsay

22CleanGreens!

ismoreeffectivethanotherproducts．

ARightBWrongCDoesn'tsay

PARTFIVE

Questions23-28

·Readthearticlebelowaboutcustomerservices．

·Foreachquestion23-28ontheoppositepage．choosethecorrectanswer．

·Markoneletter（A，B，orC）onyourAnswerSheet．

ProvidingSuperiorCustomerService

Youcanusecustomerserviceasapowerfulwaytosetyourselfapartfromyourcompetition．It'soneofthestrengthsasmallbusinesshas，andbyemphasizingcustomerservice，youcancompetewithlargercompanieswhomayoffermorevariety，lowerprices，andotherperksyoucan'tafford．Herearefourmaximstohelpmakesureyouleverageyoursmallbusinessstatustoprovidethebestcustomerservicepossible．

Ifacustomerhasaproblem．apologizeandfixtheproblem．Makesuretoletcustomersletofftheirgrievances，evenifyouaretemptedtointerruptandcorrectthem．Thengivethemarefund，newitem，orwhateverwillfixtheproblem．Debatingorhagglingoverarefundcreatesillwill．Keepinmindthatacomplaintaboutyourcompanyisanopportunitytoturnthesituationaroundandcreatealoyalcustomer．Obviously，somecustomerrequestsaretoooutrageoustocomplywith．Ifthat'sthecase．doyourbesttoofferamoderate，appealingalternative．

Askyourcustomerstorateyourserviceonaregularbasis．Thiscanbedoneviaashortquestionnaireincludedwitheveryproductsoldormailedtokeyclients．Keepthequestionnaireshortsothatitisnotaburdenforcustomerstocomplete．Alwaysletcustomersknowthepurposeofthesurveyistoservethembetter．Iftheyfilloutthesurveyandhavenoproblems，itisareminderofwhatgoodserviceyouoffer．Ifissuesdoarise，theycanbeaddressed．

Youmustbeflexiblewhenitcomestoyourcustomersandclients．Thismeansdoingaprojectforaclientinapinch，havinganearlymorningmeetingevenifyouliketosleepin，andmeetingonSaturdayevenifyouusuallyreserveyourweekendsforyourself．

Flexibilitycanalsomeangettinginformationforyourclient，eventhoughitmaynotbeinyourareaofexpertise．Say，forexample，you'recateringaweddingandyourclientneedsinformationonIrishweddingcustoms．It'sjustaseasytomakeacalltoyourlocallibraryandfaxtheinformationtoyourclientasitistosay‘Idon'tknowanythingaboutthat．’Andmakingthatextraeffortwillultimatelypayoffwithaverysatisfiedcustomer．

Makeyourcustomersbelievetheyareimportanttoyoubyalwaysappearingtogotheextramile．Buildalittlecushionintoadeadlineanddeliverearly．

23Theauthorbelievesthatsmallbusinesses

Acanprovidebettercustomerservice．

BareabletoofferIowerprices．

Chavehigherbusinessstatus．

24Whatattitudedoestheauthorthinkasmallbusinessshouldtaketocustomers'problems?

ACustomers’complaintsshouldbecorrectediftheyarenotreasonable．madetothecustomeraboutwhathascausedtheproblem．

CAsmallbusinessshoulddowhateveritcouldtosolvetheproblem．

25Thequestionnaireonyourserviceshouldbeissuedtoyourcustomers

Awheneveryouthinkisnecessary．

Bperiodically．

Casfrequentlyaspossible．

26Toofferagoodcustomerservice．youhaveto

Asleepless．

Bworkonweekends．

Cchangeyourschedulesometimes．

27Ifyourcustomerneedsomeextraservice．youshould

Apolitelysaynotothem．

Bofferasmuchhelpasyoucould．

Cfaxtherelatedinformationtothem．

28Theauthorthinks

Aofferingsomeextraservicemayhelpyouwinthecustomer'sloyalty．

Bthecustomertendstopayforyourextraservice．

Citwillcostyoualottoprovideextraservice．

PARTSIX

Questions29-40

·Readtheatriclebelowabouttheneedofemployees．

·ChoosethecorrectwordtofilleachgapfrOmA．BorContheoppositepage．

·Foreachquestion29-40，markoneletter（A，B，orC）onyourAnswerSheet．

AbilitytoRolloverUnusedVacationTime

Oneofthebenefitsemployeesreallywantistheabilitytorollovertheirunusedvacationtime．（29）______youmayindeedhavesome（30）______memberswhoabusethisbenefit，thevastmajority（31）______usetheirvacationtimewisely．（32）______likelyisitthatanyoneisgoingtosaveupmonths（33）______vacationtimeandthenuseitallatonce?

Therealit