供应商评价的指标体系Word格式文档下载.docx

供应商评价的指标体系Word格式文档下载.docx

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1.2Management

Stability

Themanagementshowspermanenceor,intheeventofchanges,thenecessaryopportunitysothatthecustomercandependonthesupplierslong-termpredictability

Competence

Throughitsconduct,themanagementshowsthatitiscompetenttofulfillthecustomer’srequirements

Customerorientation

Throughcontinuouscontactwiththecustomer,themanagementdemonstratesitscustomer-orientedthinking.Themeasuresagreedduringvisitstoandinmeetingswiththecustomerareimplementedquicklyandeffectively

1.3QMsystem

Certification

ThesupplierhasaQMsystemcertifiedinaccordancewithISO9000ofacomparablestandard

Auditresults

Theresultsofinternalqualityauditsandtheresultsofothercustomersrevealnoseriousdiscrepancies

1.4Cooperationandservice

（overallassessment）

Partnership

ThesupplierhasaQualityPolicyaimedatpartnershipwithhiscustomers

Partnershipispractisedinallrespectsattheinterfacesbetweencustomerandsupplier

Flexibility

Thesupplier’sorganizationisgearedtoflexibilityintermsofcooperationwiththecustomersothatthecustomer’swishesarerespondedto,examinedinanappropriatemannerandimplementedaccordingly.Thisisalsodemonstratedinthecourseofday-to-daycooperationwiththecustomer

Reliability

Thesuppliershowsthroughhisconductthatheisareliablepartner

Qualityassuranceagreement

Thesupplierispreparedinprincipletomakequalityassuranceagreementswiththecustomer

Accessibility

Attheinterfaces,thesupplieroffersthenecessarytechnical,organizationalandhumanresourcesinordertopermitoptimumcommunication

2Technologies

2.1Productstrategy

Orientationtowardsstandards

Asfarasitispossibleandnecessary,thesupplierisorientedtowardsexistingstandards

Orientationtowardscustomer’sneeds

Theproductstrategyisgearedtotheneedsofthecustomerwiththefacilityforrepondingswiftlytochangingneeds

Systems/modules

Thesupplierispreparedandhasthecaopabilitiesrequiredalsotosupplymodules/systemsinadditiontoproducts

2.2Production

Deploymentoftechnology

Thetechnologydeployedcorrespondstothestateoftheart

Technologicalcompetence

Thesupplierisfullycompetentintheuseofthetechnologiesdeployed

2.3Development

Developmenttime

Thedevelopmenttime（timetomarket）istheshortestbycomparisonwiththesupplier’scompetitors

Samples/prototypes

Samples/prototypesarealwayssuppliedbytheagreeddate.Thefirstsamples/prototypescomplywiththespecifiedrequirements

Qualification（procedures）

Thesupplierisabletocarryoutallnecessarytestssothatthereisnoneedforacompletequalificationtestingwithinthecustomer’scompany

Marketmaturity

Theprincipalfeaturesofthefirstsamples/prototypes（processcapabilityetc.）alreadyshowthattheseries-manufacturedproductswillfullycomplywiththecustomer’srequirements

2.4Cooperation

Technicalsupport

Thesuppliercanprovidesupportforthecustomer’sdevelopmentstaffinallaspectsofdevelopmentandtherebyplayakeyroleasavaluablepartnerofthecustomer

Informationpolicy

Theflowofinformationfromthesupplieriscomprehensiveandallowsthecustomer’sdevelopmentstafftotakeintoaccountallaspectsofthenewproductasseenfromthesupplier’sviewpoint

Interfaces

Thesupplierofferssufficientdirectcontactstoensurethattheinformationflowisnotdistortedand/orobstructedbyunnecessarydetours

Documentation

Thejdocumentationonsamples/prototypesiscomprehensiveanddoesnotfiverisetosubsequentqueries

3Processed

3.1Processdocumentation

Procedures

Allkeyprocessed（opearionalandproductionprocessed）aredocumentedinasuitableform（procedure）

Testpoints

Allprocessesfeaturesuitabletestpointssothatitcanbeverifiedthatthesupplierhasacompletecommandoftheprocesses

3.2Processcontrol

Processconformance

Theprocessconformanceofthekeyprocessesisprovenandsatisfiestherequirements

Processchanges（frequency）

Thefrequencyofthechangesisinaccordancewiththeneedtoincreasequality,toreducecostsandtoassuresuppliestothecustomer

3.3Environmentalcompatibility

Consumptionofresources

Thesuppliermonitors,documentsandprovidesinformationontheconsumptionofresources.Bycomparisonwiththesupplier’scompetitors,theconsumptionofresourcesinoptimal

Useofhazardoussubstances

Theuseofhazardoussubstancesinthemanufacturingprocessindocumentedandeffortsaremadetokeeptheuseofhazardoussubstancestoanabsoluteminimum

Environmentalpollution

Environmentalpollutionarisingfromthemanufactureapplicationandwastedisposaloftheproductsisdocumentedandcontinuouslyreduced

Riskpotential

Theriskpotentialarisingfromtheproductisalreadytakenintoacccountatthedevelopmentstageandtherisksareminimized.Wherenecessary,suitablelabelingisusedtodrawtheattentionoftheconsumertotheremainingrisk

3.4Cooperation

Notificationofchange

Importantproductandprocesschangesareonlyimplementedafterpriorconsultationwithcustomerandarenotifiecinfoodtimepriortotheirplannedintroductionsothatthecustomercanexaminetheeffectsonhiscurrentproductionand,wherenecessary,obtaintherequiredapprovalfromhiscustomers

Reportsonprocessconformance

Thesupplierreportsatregular,agreedintervalsontheprocessconformanceofthecriticalproductsandprocessparameters

4Products

4.1Deliveryquality

Failurerate

Thefailurerateinppmislowerthattheagreedqualitytargetforallproductssupplied

Rejectrate（technical）

Therejectratein%ofdeliveriesisbelowthagreedtargetvalue

Productionfailurerate（customer）

Thenumberofproductionfailuresinppm（failureswhichoccurinsubsequentprocessingsteps）isbelowtheagreedtargetvalue

Packaging,labelling

Thecomplaintsregardingdeficienciesinpackagingandlabelinginppmbasedontheprocessstepsinbelowtheagreedtargetvalue

Thepackagingispractical,providesadequateprotectionfortheproductsandislimitedtowhatisnecessary.Thelabelingcontainsallessentialinformation,isclearlylegibleandisprovidedwithabarcode

4.2Reliability

Failurerateinthefield

Thefailurerateinthefield（failuresinthecourseofoperationbytheenduser）isbelowtheagreedtargetvalueinppm

Resultsofreliabilitytests

Thenumberoffailuresinreliabilitytestscarriedoutbythesupplierandthecustomerislessthantheagreedvalues

4.3Processingofcomplaints

Failureanalysisreports

Intermsofbothfromandcontent,thereportsmeettherequirements.Theycontaindetailsofcorrectiveactionrequiredtopreventtherecurrenceofthefailure

Processingtime

Theprocessingtimeforthefailureanalysisreportcovering

∙Theinitialacknowledgementand

∙Theconcludingassessmentwith

∙Proposedcorrectiveaction

Satisfiestherequrements

Effectivenessofcorrectiveactions

Thecorrectiveactionproposedinfailureanalysisreportsissuccessful.Recurrentfailuresdonotoccur

4.4Cooperation

Theinterfacesandproceduresfortheexchangeofinformationonproductsareclearlydefined

Information

Theinformationprovidedontheproductsisadequateandsatisfactory

Earlywarningsystem（technical）

Thesupplieroperatesanearlywarningsystemwhichgivesthecustomerearlynotificationattheoccurrenceofproblemsinthesupplier’sproduction

Mutualimprovementprogrammes

Onhisownintiative,thesuppliertakesstepstoimprovetheproductsthesupplies

Notificationofchanges

Changesarenotifiedpromptlyandindetailsothatnoqueriesarenecessary

5Deliveries

5.1Deliverieslogistics

Abilitytodeliver

Thesupplier’sabilitytodeliverisassuredevenintheeventofchangesintherequirementsduetoincreaseddemand

Forthispurpose,regulardisclosureofprojectedquantitativerequirementstakeplacebetweenthesupplierandthecustomer.Thesupplierisproactiveinseekingthisdialogue

Reliabilityofdeliveries

Thereliabilityofdeliveries,expressedin%ofdeliverieswhichcomplywiththeagreeddeliverydate,isabovethetargetvalue

Rejectrate（logistics）

Therejectrateofthedeliveriesin%duetologisticalerrors（incorrectdeliveries,incorrectdeliverydateetc.）isbelowthetargetvalue

Contingencystocks

Thesuppliermaintainscontingencystockstoassuredeliveriesintheeventofshort-termproductionbreakdowns

JIT/STSconcepts

ThesupplierentirelyofferscontractsforJustInTime/ShipToStockdeliveries

Earlywarningsystem（logistical）

Thelogisticsofthesupplierincorporateanearlywarningsystemtoinformthecustomerpromptlyofdeliverydelays

5.2Transportsystem

Transport,packaging

Themethodoftransportandformofpackagingareselectedsoastoreliablypreventdamagetotheproductsintransit

Labeling

Thelabelingconformstothecustomer’srequirements

Speciallabelingrequirementsaretaken