酒店英文道歉信.doc

酒店英文道歉信.doc

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ms.mitsukoiwasaki

3-16-6-804,higashisuna

koto-ku

tokyo,136-0074

dearms.iwasaki,

uponyourarrival,ouragentfailedtolocateyourreservation.wesincerelyapologyasourassociateobviouslymistakenlyimplementedthestandardcheckinginprocedure.thereservationforyouandms.hinakomutoweremadeearlynovember,andneverbeendeleted.weunderstandthatyoumayrequestedthekingsizeroombutactuallywecouldnotsatisfyyour

maytheyearoftherabbitbringyoujoyandprosperity.

yourssincerely,

alfredzhuang

frontofficemanager

november03,1999

mr.shennanping

flat20f,block1

robinsonheights

8robinsonroad

hongkong

dearmr.shen

wearesorrytolearnoftheunpleasantexperienceyouhadencounteredduringyourlaststaywithusonjun.13-15,1999asincorrectamountwaschargedontoyourvisacardaccount,itshouldbermb6787insteadofrmb3887.42.

wehavemadeafullinvestigationintomatterandregrettosaythatitwasourstaffsmistake,therefore,weaskforyourkindunderstandingashumanerrorisboundtocreepinonoccasionandacceptourmostsincereapologiestoyouinthisrespect.

mr.shen,attachediscopyofyourhotelbillandamendedvisacardvoucherwithcorrectamountindicatedforyourreferenceandperusal.ifyouhaveanyqueries,pleasedonothesitatetocontactus.

yoursincerely

alfredzhuang

frontofficemanager

dearmr.shu

iwouldliketothankyouforchoosingthechinaworldhotelforyourrecentlystay.

onbehalfofmanagementandstaff,pleaseacceptmysincereapologiesforthefailedtoextendyourgoldencirclebenefitsofthekingsizebed,goldencircleappropriatefloorandnewspaper.duringyourstaywithuson01-08thnov.

myapologizeonceagainandthankyoufortakingtimetobringthismattertoourattention.

shouldyouhaveanyinquiries,pleasefeelfreetocontactme.

kindandbestregards.

alfredzhuang

frontofficemanager.

dearmr.li

ithasbeenbroughttomyattentionthatuponcheckinginatchinaworldhotelonjun2,1999yourexperiencewasoneofdifficulty.

iwouldliketoexpressmysincereapologiesforthepoorattitudeofourreceptionistwhensheadvisedyouoftheerrorinyourreservation.thereissimplynoexcuseinherbehaviorasiassureyouthatthenecessaryactiongasbeentakentorectifythelackofserviceyoushouldhavereceive.

unfortunatelytherewasanerrorinyourreservationregardingyourarrivaldate.iamunabletoidentifywheretheoversightoriginatedthroughmyinvestigationhoweveriregretthatyouwereinconvenienced.

sincerely,

alfredzhuang

frontofficemanager

dearsirormadam:

withrenewedapologies.

yourssincerely

alfredzhuang

frontofficemanager

mr.ulrichniemann.

director

people-peopleexchangeco.

dearsirormadam:

friday22ndseptember

manythanksforyourfaxdated7thseptemberaddresstogeneralmanagerconcerningtheproblemsyouexperiencedduringyourlastvisitfrom29th-30thaugust.mr.ford,ourgeneralmanagerisawayonleaveatpresentandthereforeihavetakenthelibertyofreplyingtoyouonhisbehalf.

mr.niemann,pleaseacceptoursincereapologiesfortheproblemsyouhaveexperienced-ourpolicy,whichyouwereunfortunatelywronglyinformedasanewnpolicy,standsthatthosegoldencirclememberswhoareeligibleforupgradesmaybookthroughanychannel,subjectofcoursetoroomavailability.ihavesubsequentlytakenappropriatestepstoensurethatnoneofourothereligiblegoldencircleguestsaresimilarlyinconveniencedinfuture.

itisonlythroughfeedbacksuchasyourownthatwecanjudgeourselveshonestlyandenhancetheoverallexperienceforyou,ourvaluedguestandthereforeithankyoufortakingthetimetoputpentoppaper.

regards

alfredzhuang

frontofficemanagerƪ¶þ£ºÓ¢ÎÄÖÂǸÐÅ_·¶ÎÄ

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