城市轨道交通专业英语运营管理方向习题答案.docx
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城市轨道交通专业英语运营管理方向习题答案
Part1SituationalConversation
情景对话
1.1Service服务
A.subway;figureout;direction;stops
B.1.您可以从C1口出坐8路到人民公园。
2.打扰了，您能告诉我从这儿怎样乘坐地铁去火车站吗？
3.到了之后在E出口出，上面有公交接驳。
4.您必须在烈士陵园站下车，换乘3号线。
C.1.arrive2.pullin3.from4.leaves5.took
A.1.Mywalletisgone!
Imayhaveleftitonthetrain.
2.Pleasetellmethetimeanddirectionofthetrain.
3.Pleasedescribeyourbackpack.
4.It'sablueandblackbackpack,madeofcanvas.It's40centimeterswideand60centimeterslong.
5.Pleasetellmeyournameandphonenumber.We'llcontactyouassoonaswefindit.
B.1.你好，我的公文包被落到列车上了。
2.哦，我的钥匙掉到站台里了!
我可以看到他们在轨道上！
3.我很担心。
我的文件包里有我们公司许多重要的文件和数据！
4.你能帮我找我的身份证吗？
我想是昨天下午掉到站台上了。
5.你好，我的手机不见了。
我可以用你的电话打个电话吗？
C.1.security2.foralongtime3.peak4.duty5.cooperate
1.2Ticketing售票
A.1.Yes,youcan.
2.It’sthreeways.
3.5yuan,10yuanand20yuan.
4.TicketVendingMachine
B.1.TicketscanbeboughtatTicketVendingMachinesofeachstationorusecitycard.
2.Thechipinthecardalsoallowsyoutobuyticketsatticketvendingboothorinmetro.Whichisatime-saveriftherearelonglinesattheticketcounter.
3.IntroducedthefunctionofAFCsystemand theworkprincipleofTVM.
4.It'seasy.Justgototheticketofficethesubway.
5.Relateddepartments revealed thatline5iscompleted,wouldchangecurrentticketingsystem,achievenewticketingsystemaccordingtomileage.
C.略
A.1.Youcanrechargeyourcardatsubwaystations,conveniencestores,banksoronline.
2.Publictransportationcardcanalsobeusedtotaxisandbuses.
3.Yourcardisnotmagnetic,wecangiveyouanewcard.
4.Pleasefillinyournameandphonenumberonthereceipt.
5.Ifthepassengersneedinvoice,pleasegotocustomerservicecentertoreceive.
B.略
A.1.我赶时间我想退票。
2.先生，为什么列车还没到？
我要错过我的航班了。
3.你可以告诉我如何退票吗？
4.抱歉，我想换其他的交通工具，那我的票怎么办？
5.这是往返票吗？
我多买了一张票，我现在该怎么办？
B.1.Ihavebeenwaitedfor10minutes,whydidtrainnotcome?
2.CulturalParkstationduetoelectricalfailure,itcannotsuspendedrun.
3.Iboughtanextraticket，canIreturnmyticket?
4.IchosenawrongdestinationwhenIboughtmyticket,didIneedtobuyaticketagain?
C.略
A.1.YoucanasktheCustomerServiceCenterforhelp.
2.Thegatedoesn'twork,travelbeyonddestinationstation,overticketavailableandsoon.
B.1.Youticketisunderpaid.Pleaseaddoneyuan.
2.Theticketisinvalid.Itcanonlybeusedonthepurchaseday.
3.Thebalanceinyoucardismorethan10yuan,soanadministrationfeeof5percentwillbecharged.
4.如果验票异常，票会从投票口弹出，闸门也不会打开。
5.未使用的有效票如无法验票，可以免费调换一张同样的车票。
C.1.CouldyoutellmewhatcanIdoforyou?
2.Ican'tenterin.
3.PleasefollowmetotheCustomerServiceCenter.
4.Youarewelcome.
1.3Trainrunning列车运行
A.1.Thesubwayline4thefirstbusandthelastbustimeusually5:
30-22:
32.
2.Line3toline4fromthesportscentertoPeople'sSquaretocatchthelastbus.
3.Itis23:
00,lasttraindestinedforSouthRailwayStationis22:
30.
4.People'sPark’sthefirstbusisat5:
42,18minutestothetrainstation.
B.1.首趟列车去步行街是6:
00。
2.地铁是3分钟的行车间隔时间。
3.末班地铁去火车站是23:
00。
4.我们错过了最后一趟列车。
C.略
A.1.Inrushhours,thetrainheadwayis3minutes.
2.Howoftendoesthetrainrun?
3.Whenwillthenexttrainarrive?
4.About3minutes,pleasewaitamoment.
B.1.Sorry,somethinggoeswrongwiththesubwayandtheserviceissuspendedatthemoment.
2.It’shardtosay,probably30minutes.
3.YoucangetitattheServiceCenter.
4.PleasegototheServiceCenter.
5.Pleasegooutsidethestationandturnleft.You’llseetaxiwaitingthere.
C.1.in2.knockedout3.with4.refund5.incase
1.4Equipmentfailure设备故障
A.1.Sorry,somethinggoeswrongwiththesubwayandtheserviceissuspendedatthemoment.
2.It’shardtosay,probably20minutes.
3.YoucangetitattheServiceCenter.
4.PleasegototheserviceCenter.
5.Pleasegooutsidethestationandturnright.You’llseebuseswaitingthere.
B.略
C.1.Somethinggoeswrongwiththeundergroundsignalsystem,andtheserviceissuspendedatthemoment.
2.Minordelaysareoccurringandthetrainwillarrivein5minutes.
3.Servicehasresumed,butittakesthetrain20minutestoarriveatthestation.
4.Asthestationisthrongedwithpeopleandthetrainwon’tarriveuntil15minuteslater,Iadviseyoutotakethebusinstead.
5.YoucangetarefundforyourticketattheServiceCenter.
Part2PositionDescription
岗位叙述
2.1Primaryjob初级岗位
Conductor/TicketInspector售票/检票员
A.
Chinese
Fullnames
Abbreviatednames
自动售检票系统
AutomaticFareCollection
自动验票机
TicketCheckingMachine
自动售票机
TVM
自动充值机
AutomaticVendingMachine
AVM
单程票
T
储值票
Stored-valueticket
员工票
StaffTicket
B.略
C.1.售票/检票员2.运营程序3.执行；实现4.无效票5.单程票6.票务报表
MetroHall Patrol厅巡岗
A.1.Checking2.responsibility3.platform4.emergency5.possible
B.1.帮助乘客，回答乘客询问，特别注意帮助老、弱、病、残及有困难的乘客。
2.留意乘客携带的物品。
严禁乘客携带危险品进站。
3.禁止乘客携带超大、超长、超重的物品进站乘车，并对乘客耐心解释。
4.留意站厅乘客购票的情况。
5.处理乘客事务，指引乘客到客服中心进行车票的处理。
C.略
PlatformConductor站台岗
A.1.equipment2.direct3.increase4.efficiency5.quality
B.1.Somethinggoeswrongwiththeundergroundsignalsystem,andtheserviceissuspendedatthemoment.
2.Forthesafetyofpassengersinthesubway,youcannotsmokehere.
3.Itshouldpulldownthehandleintheconditionofpassengersbeclampedortrailed.Itcansavealifewhentrainstops.
4.Metroplatformscreendooranddooroftraincannotsynchronizedopen.
5.Attention,please.Becauseofemergencycondition,weneedtoevacuationpassengersnow,thankyouforyourcooperation.
C.略
2.2Targetjob目标岗位
PassengerAttendant客运值班员
A.1.preventing2.superiors3.Supervise4.Security5.industry
B.略
C.1.客运值班员2.乘客紧急事件3.高质量服务4.客运组织5.乘客问询6.非运营时间7.值守车站8.统计当日客流
TheTransportationAttendant行车值班员
A.1.Thetransportationattendantmainresponsibilityistocarryoutdispatchingorderstrictly.
2.Workingouttransportationorganizationprograminaccordancewithdailytrainworkingdiagramandensuringsafeandorderlyoperation.
3.Attendanton-dutyneedstopayattentiontosupervise,noticeeachpartsnormalorderofstation.
4.Checkingthearrivalconditionofattendants,withoutpassengers'affairs.
B.略
C.1.escalator2.somewhere3.immediately4.atthesametime5.outof6.sothat
2.3Expandjob拓展岗位
TheTrainDispatcher行车调度员
A.1.Traindispatcherimprovesthemeasuresofemergencysolutionpower.
2.Shewantstofindajobofdispatcher.
3.Iwouldliketobecomeanexcellenttraindispatcher.
4.Traindispatchersupervisesallsortsofdrivingequipmentoperation,recorderrorhistory.
B.略
C.1.F2.F3.T4.T
StationMasterOn-Duty值班站长
A.1.值班站长应定期检查通过列车开行的情况并且及时避免交通堵塞。
2.做好在安全方面工作防止无关人员靠近或进入收费亭。
3.监督整个班组员工遵守规章制度。
4.掌握所有员工的工作职位，指导现场工作。
5.经常检查车站设备。
B.1.Aqualifiedstationmasteron-dutyneedsmakeanexampleandhighersenseofresponsibility,itisconcentratedexpressionandspecificreflectionofstationmasteron-dutyquality.
2.Stationmasteron-dutyplaysroleinmanyplaces,notonlyassistsstationmastertofinishwork,butalsolooksaftermembersinclassfromprofessionalworktolife.
3.Stationmasteron-dutyhaspowertohandleandevaluatestaffswhobreakregulations,rulesanddoharmtothesafetyofoperation,equipmentandpassengers.
4.Whenstationmasterdoesnotinstation,stationmasteron-dutycarriesoutthejobresponsibilitiesofstationmaster.
C.略
CenterStationmaster中心站长
A.1.T2.F3.F4.T5.T
B.1.中心站长组织领导辖区各站员工开展车站全面运作，为乘客提供优质服务。
2.不仅要对管理下的每个车站负责，而且还要执行好每项工作。
3.对地铁车站每位员工有岗位调整权，监督考核权。
4.除了提高员工的工作技能，同时也需要提高员工思想引导和教育。
5.5年以上轨道（铁路）、地铁公司站务管理岗（站长）行业相关岗位工作经验优先。
C.略
Part3PrinciplesofOperationOrganization
行车组织原则
A.1.F2.T3.T4.F5.T
B.1.Theturnoutissetaspositionfixed,andtheturnoutnameisdisplayedinyellow.
2.Theturnoutissetasonreverseposition,andtheturnoutnameisdisplayedinyellow.
3.Theturnoutissetasunlocked,whichmeansthatturnoutsseparatelylockedwillbereleasedunconditionally.
4.The“power-onunlocking”buttonlampisoffatnormaltimes.Whentwointerlockingmachinesreset,the“power-onunlocking”buttonappearsandturnsred.Now,thewholeinterlockingareaislocked.
5.Whenasignalisunabletoopennormallyforcertainreasons,youcanopenguidingsignals.
C.Dispatchingdirector,informationdispatcher,operationdispatcher,powerdispatcher,driverofpassengertrain,vehicleengineeronduty,depotdispatcher,maintenancedispatcher.
Part4TrainOperation
列车运行
A.1.Railtransitoperationcontrolcenterincludespowersupplysystemandmaincontrolcenterthattocommandtrainssafeoperationinthewholeline.
2.Themainfunctionsofoperationcontrolcenterareoperationdispatchandequipmentdispatch.
3.Underthenormalcircumstance,dispatcherneednottobothertrainsoperation.
4.Aftertrainfullautomationtransformed,thetrainintervalsdecreasedalot.
5.Metrobuiltperfectfirealarmsystemtoensurethepassengerssaferiding.
B.1.你可以在客服中心取得退票费和一封道歉信。
2.地铁的信号系统发生故障，目前暂停营运。
3.或许列车延误了，列车会在2分钟内到达。
4.列车服务已恢复，但是列车花费了20分钟才到达车站。
5.由于车站挤满了人并且列车在20分钟后才会到，我建议你去乘坐公交车。
C.1.emergency2.scared3.pulled4.forcing5.between6.atall
Part5MaintenanceandConstructionofEquipment
设备检修施工
A.1.Ifyoususpecttheequipmenthasproblem,workwithmaintenancedepartmenttoidentifyandrepairit.
2.Maintenancepersonnelanalysescommontroubleintheelectromechanical
maintenanceequipment,putforwardsomesuggestionstomaintain.
3.Thegovernmenthasdemandedaprobeintotheaccidentandaskedallsubwayoperatorstocheckthesefacilities.
4.Local media said th
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