酒店入住 讲稿重点讲义资料Word格式文档下载.docx

酒店入住 讲稿重点讲义资料Word格式文档下载.docx

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饭店

lodge小旅馆；

驿站

tavern酒店

caravansary马车店；

大旅馆

hostel招待所

hotel饭店，酒店

motel（motorhotel）汽车旅馆

budgethotel廉价旅馆

economyhotel（one-star-hotel）一星级饭店

somecomforthotel（two-star-hotel）二星级饭店

averagehotel（three-star-hotel）三星级饭店

highcomforthotel（four-star-hotel）四星级饭店

deluxehotel（five-star-hotel）五星级饭店

Usefulwordsrelatedtobedandroominthehotel

A.Bed

单人床（TWINSIZEBED）2.0×

1.2

双人床（DOUBLESIZEBED）2.0×

1.5

大号双人床（QUEENSIZEBED）2.0×

1.8

特大双人床（KINGSIZEBED）2.0×

2.0

加床（EXTRABED）

婴儿床（COT）

B.Room

单人间SINGLEROOM:

是饭店最小的客房，只有一张单人床。

doubleroom双人房（两张单人床）

bigsingleroom大床房（一张双人大床）

tripleroom三人房（三张单人床）

economyroom经济间

standardroom标准间

superiorroom高级套房

standardsuite套间

deluxeroom豪华间

presidentialsuite总统套房

studioroom工作室型客房（设沙发床或躺椅）

multi-functionalroom多功能客房

combinedtypesrooms组合客房

DOUBLEROOM和TWINROOM

Doubleroom和twinroom都是指双人房。

两者的区别在于：

Doubleroom是指aroomfortwopersonswithadoublebed（允许两个人住并配有一个双人床的房间）；

Twinroom则是指aroomwithtwobedsfortwopeople（允许两个人住并配有两张单人床的房间）

通常旅店都会提供这两种方式的双人房，两者价格一样。

Usefulexpressions

1.WehavebookedtwosuitesandtensingleroomsforourtourgroupfromtheUnitedStates.

2.Wehavetostatearlytomorrowmorningbecauseofthebusyschedule.

3.We’dliketorequireamorningcallat7:

00tomorrow.

4.Thebreakfastisavailablefrom6:

30atthebuffetatthesecondfloor.

5.Iguessyoumustbetiredafteralongtrip.Ifthereisnothingelseyouwant,Iwillbeleaving.

6.I’llmeetyouatthelobbyonthegroundfloorateighto’clocktomorrowmorning.

7.Wouldyoupleasecomewithmetochecktheluggage?

8.Canyougowithmetothefrontdesktocheckout?

9.WelcometoWangFujingHotel.CanIhelpyou?

10.Haveyoumadeareservation,Madam?

11.Ourhotelprovidesexcellentroomservice.

12.Hereareregistrationforms.Pleasefillthemout.

13.MayIhelpyouwithyourluggage,Madam?

Translatethefollowingpassageorally.

女士们，先生们，请注意！

我想给大家介绍一下我们将要下榻的宾馆。

这所宾馆是一流的。

有300多间国际化标准房间，包括单人房、双人房和套间。

有中式餐厅提供中国各式菜肴。

它坐落在第五层。

明天早上我们将要在那里用餐。

这里还有一间酒吧、一个24小时营业的咖啡厅和康体中心。

如果你想了解详细信息，请到前台领取小册子。

如果有任何问题，请一定来问我。

谢谢！

Thekeytoexercise

Ladiesandgentlemen,mayIhaveyourattention,please?

I’dliketotellyousomethingaboutthehotelwearegoingtostayin.Thishotelisafirst-ratehotel.Thereareover300roomsofinternationalstandard,includingsinglerooms,doubleroomsandsuites.ThereisaChineserestaurantofferingallstylesofChinesecooking.Itislocatedonthefifthfloor.Tomorrowmorningwe’regoingtohaveourbreakfastthere.Thereisalsoabar,a24-hourcafé

andhealthcenter.Ifyouwanttohavemoredetails,youcangetabrochurefromtheFrontDesk.Ifyouhaveanyquestions,pleasefeelfreetoaskme.Thankyouforyourattention.

Howtohelpthetouristswithcheck-inandcheck-outformalities?

Tipsforreferences

Ifyouareaguidewhoishelpingyourtouriststopassthroughcheck-inorcheck-outformalitiesinahotel,herearetheguidelinesforyou.

1.Helpthetouristscheckinandintroducethemtothelocationsofthemainfacilitiesofthehotel.

2.Helpthetourleaderputtheroomnumbersontheluggageandhavetheluggagesenttotheroomsassoonaspossible.

3.Ifthetouristshavesomeproblems,informthefloorattendantimmediatelyandactivelyassisthiminsolvingtheproblem.

4.Tellthecheforthewaitersoftherestauranthowmanypeopleareinthegroup,whowillbehavingthemealandanyspecialrequirements.

5.Remindthetouriststohavetheirpassports,plane（ortrain）ticketsandcustomsdeclarationformsputintheircarry-onluggageandhaveacheck.

6.Tellthetouristswhenandwheretocollecttheluggage,andcheckthenumberofpiecesofluggage.

AdditionalTipsforTourGuide

Atourguideshouldgraciouslyrefusetourists’requesttohaveanindividualorunscheduledsightseeingunderthefollowingcircumstances:

1.Travelnearthetimeofdeparture.

2.Travelinaplaceofpoorpublicsecurity.

3.Gobike-ridingaloneinanunfamiliarplace.

4.Gotoanareanotopentothepublic.

5.Goboatingorswimminginanon-swimmingareawithoutlifeguardsorlifesavingequipment.

RegistrationFormofTemporaryResidence

SurnameZhang

FirstnameKai

SexMale

NationalityChina

PassportNo.144770389

DateofArrival（From）

September1

2013

DateofDeparture（to）

September12

RoomNo.Room305

ClerkWanghui