雅高酒店-绩效考核资料文档格式.doc

雅高酒店-绩效考核资料文档格式.doc

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FamilyName:

名ACE丹

Interviewdate:

上次面试

Positionheld:

所在职位HumanResourcesManager

Since（date）:

开始（（日期）November1,2008

Hotel/Organisation:

国家China

Assessor’sname:

评估者姓名ChristopheGeoffroy

Position:

职位GeneralManager

Myposition:

HeadofDepartment/Assistant

部门经理/助理

AccorHotels雅高酒店

I.Contextofpositionexercised:

职位描述

A.Reminderofthescopeoftheposition

工作范围的补充和提醒

Forexample,turnover,budget,numberofstaff,etc.:

例如,营业额,预算,员工数,等..

1.PlanforbothpropertyHRannualbudget,includingstaffpayroll,recruitment,benefit,training,staffwelfare,staffcanteenandstaffdormitoryetc.

2.Tocreatanopenandsharingworkingenvironmentforallstaff.

3.TokeepingoodtouchwithAccorheadofficeandsisterhotels,andassisteachother.

B.Permanentcontributionexpected

预期永久的贡献

Permanentkeyresponsibilities

ofthepositionintheseareas

下述职位的主要职责

Performanceandpointstobeimproved

改进之处

Customers/Sales

Internalcustomerrelations/users

客户/销售/内部客户的关系/用户

Regardingtheregionalmarketandhotelsituation,tooffersupporttoeachdepartmentintermsofmanpower,cooperation,training,staffdevelopmentandstaffrelationship.

Shouldbeamuchmorematureadvisorthentogivepropersuggestiononceneeded.

Humanresources/Management

人力资源/管理

Ensureeachstafftakeinitiativeandaccomplishtheirownjob.

Organizedepartmentalmeetingregulary.

ShareasmuchAccor,hotel,guestandstaffinformationasIcouldwithstaff.

Trytoconductsometrainingforthem.

Results/Management

结果/管理

Newstaffdormitoryof40roomswasputintouse.

TobeagroupcertifiedtraineronKTCand2subordinateswerecertifiedtobegrouptraineronKLE.

PromoteonesupervisortobeassistantHRMandonetobeStaffCanteenChef.

Toimprovesomehotelpolicyinlinewithlaborlaw.

Toimprovestaffbenefitintermsofdormitoryandcanteen,etc.

Todomoresupervision,checkandfollowuponcedelegateanyjobtosubordinates.

Topaymoreattentionondetails.

Professionaltechniques

（Technicalqualityofwork）

专业技能（工作质量）

GetbetterunderstandingofChinalaborlawandconcernedlawsthroughtrainingandself-learning.

Toorganizemorecrossexposureforconcernedstafftoimprovetheircapability.

CommitmenttoAccorGroupCulture/

Organisation/Interfaces

对雅高集团文化/品牌/接触面的承诺

SharetheinformationofAccorwithallstaffintime,andcooperateineachactivitywithefficiency.

ToorganizeactivitieswithmoreinnovationsothatallstaffmayunderstandAccorvaluebetter.

-02-

C.Majoreventsoftheyear

年内的重要事件

Difficultiesandopportunitiesencountered

所遇到的困难和机会

Newstaffdormitoryputintouse

AllbedsmovingandsettingupwasfinishedbyHRespeciallydormitorystaff,withoutheadcountincrease.Butnewdormitorywasverypopularwithstaff.

Staffdutyoffandseveralotherhotelpolicyallchangedinlinewithlaborlaw

Newtomakereasonablereporttosuggettohotelmanagementandfinallywassuccessful.

Staffcanteenchefwascomplainedtodocheatingandwasdismissed.

Needtodealwithitmoreskillful.IamstillnotanexperiencedF&

Bperson.

Newsofiteltraining

TwostafffromtrainingdepartmentwerecertifiedtobeKLEtraining,wefinishedonroundofnewsofitelpresentationandneedtodoitagain.

Traineeandstaffnumberreducedsuccessfully

Staffturnoverreducedsuccessfully

D.Reminderoftheobjectivesofthepreviousperiod

对过去阶段目标的补充和提醒

Results+/-

结果+/-

E.Reminderofthemeansdecidedfortheplanofactionforthepreviousperiod

过去阶段的工作计划的决定方法的补充和提醒

Means

途径方法

ImplementedYes/No

实施是/否

Ifnot,why?

如果未实施,为什么?

Meansimplementedtoimprovethetargetobjectives达到预期目标实施的方法

（i.e.:

management,training,etc.）（如 

:

管理,培训等）

StaffshowerroomanddormitorybuildingA&

Brenovation

NO

Duetoownersidereason

-03-

II.DecisivecriteriaforsuccessinthepositionofHeadofDepartment/Assistant

1–Representativeness

·

Providesanexamplefortheteamandcustomers（presentation,behaviour,elocution,etc.）,compatiblewiththebrandimagethatthecompanywishestoconvey.

Underlineshis/herprideinbelongingtotheorganisation.

2–Welcome/Servicespirit/Generosity

Asahost,he/sheisprimarily:

available,warm,friendly,smiling,open.

Anticipatesthecustomer’sexpressedandunexpressedexpectations.

Enjoyshelpingandpleasing.

Remainsmodest.

Recognisescustomersandpersonalisestheirwelcome.

3–Negotiatingskills

Knowshis/herproduct,market,location,Groupandcompetition.

Abletoargue,sellorpurchasetosatisfythecustomerandenhanceloyaltytowardsACCOR.

Developsthesalesattitudeofhis/herteam.

Workstogetherwiththesalesteamsorrelevantspecialists.

4–Communication/openness

Communicatesclearlyandsuitablyaccordingtotheinterlocutor（verticallyandhorizontally）.

Makessurethatinformationisreceivedandproperlyunderstood.

Isopenandhonestwithhis/herstaff.

Encouragesthemtoexpressthemselves.

5–TeamCo-ordination

Ensurestherecruitmentandproperintegrationofnewstaff.

Setstheobjectivesofhis/herstaff（planofaction）inthecontextoftheirmission.

Determinestrainingneeds（internal/external）andensuresfollow-up.

Delegatesandmakeseachpersonresponsiblefortheirgiventasks.

Co-ordinatestheteamtoensuregoodcohesion.

Assesseshis/herstaffandmeasuresresults.Expresseswhatisgoingwellandwhatisnot.Analysesvariationsandsuggestssolutions.

Carriesoutassessmentinterviewswithstaffandparticipatesintheircareerdevelopment.

6–Leadership/Teamspirit

Charismatic,isaco-ordinatorandleaderbutstillremainsattentivetoothers.

Ensuresthatagoodatmosphereandmutualassistancearemaintainedwithinhis/herdepartmentandotherdepartments.

Isabletomobiliseandguideenergy.

Isacommunicationchannelbetweenmanagementandteams.

-04-



7–Innovation

Isasourceofproposaltodeveloptools,workingmethodsandtheproduct.

Iscurious,suggestsnewideastoensuresurprise（teamandcustomer）.

8–Decisionmaking/Autonomy

Isthebossofhis/herdepartment.

Decidesonsolutionsforproblemsandsituations,determinesactionincompliancewithhis/herareaofautonomyandinco-operationwithhis/herfirst-linesupervisor.

Providessuitableinitiativesanddecisions,inemergencysituationstoo.

9–Tenacity/Determination

Isperseveringandresistanttostresssoastoachievethegoalfixed.

Showspermanentmotivationtomaintainimpetus.

Isdemandingwithhimself/herselfandhis/herteam.

Isuncompromisingoverthequalityofcustomerservices.

Setsowncareerobjectivesifhe/shewishestoprogress.

10–Organisation

Showsorder,methodanddiscipline.

Developsandimplementsworkingprocedures;

monitorsthem.

Definesandschedulesdepartmenttasksaccordingtoprioritiesandmonitorsthem.

Isresponsiblefortheproductivityofhis/herdepartment.

11–Adaptation

Takesintoaccountandrespectsallculturesandsocio-culturalcategories（teamsandcustomers）.

Knows,understandsandintegratescorporateandenvironmentaldevelopments（product,customermix,technologies,organisation）.

Capableofself-criticismandmulti-competencytoreactaccordingtoeventsandpersons.

Copeswithstressfulsituationsthroughgoodself-control.

12–Capacityforanalysisandperspective

Knowsandanalyseshis/herproduct,competition,market,regulations,results,economicenvironmentandlocationpolicy.

Knowshis/herskillsandthoseofhis/herteams.

Throughhis/herlisteningcapacity,availability,opennessandthought,providesareliablediagnosisandobjectivetoimplementasuitableplanofaction.

Anticipatesandmanageseachsituationbypriority.

13–Corporatesense

Iscommittedtocorporatepolicy,participatesandimplementshis/herstrategythroughthegroupandhis/herlocation,brandandunit.

Optimisestheprofitabilityofhi