外贸函电Unit 12 Claim And SettlementWord文档格式.docx

外贸函电Unit 12 Claim And SettlementWord文档格式.docx

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Thepriceschargedarenotasagreed;

Thebuyerstrytoescapefromtheircontracts…

Outlinesofmakingacomplaint?

Beginbyregrettingtheneedtocomplain.?

Mentionthedateoftheorder,thedateofdeliveryadthegoodscomplainedabout.?

Stateyourreasonsforbeingdissatisfiedandaskforanexplanation.?

Refertotheinconveniencecaused.?

Suggesthowthemattershouldbeputright.

Rulestodealwithacomplaint?

Thefirstthingthathastobedecidediswhetherthecomplaintisjustified.?

Ifso,thenyouhavetoadmititreadily,expressyourregretandpromisetoputthematterright.?

Ifthecomplaintisnotjustified,pointoutpolitelyandinanagreeablemanner.Itwouldbeawrongpolicytorefusetheclaimoffhand.?

Ifyoucannotdealwithacomplaintpromptly,acknowledgeitatonce.Explainthatyouarelookingintoitandthatyouwillsendafullreplylater.Allcomplaintsshouldbetreatedasseriousmattersandthoroughlyinvestigated.

Letter1ClaimforInferiorQuality1.claim?

n.索款（作为赔偿、保险金等）；

索要的金额索款（作为赔偿、保险金等）；

）；

索要的金额––––claimfor+原因claimfor+金额claimon+标的（货物）标的（货物）claimagainst+对象?

v.凭保单要求赔偿，索赔凭保单要求赔偿，–～US$10,000onthegoodsfromtheunderwritersforimproperpacking

Letter1ClaimforInferiorQuality2.inspectioncertificate检验证书3.inferiorto/superiorto4.havenochoicebuttodosth.

Letter1ClaimforInferiorQuality5.amountto总计，总达总计，?

Thecostamountedto$250.?

Ourinformationdoesn&

#39;

tamounttomuch.6.settle—settlement解决，解决，处理?

tosettleadispute/anargument/anissue清偿，清偿，结算?

tosettleaclaim?

Pleasesettleyourbillbeforeleavingthehotel.

Letter2SettlementsoftheAboveClaim1.withenclosure=enclosing2.cannot/couldnotbut不得不，只好不得不，?

IcouldnotbutadmitthathewasrightandIwaswrong.

Letter2SettlementsoftheAboveClaim3.tenderv.~sth.（tosb.）[fml.]正式提供或提出某事物?

MayItendermyservices?

~（forsth.）投标?

Firmswereinvitedtotenderfortheconstructionofthenewmotorway.

Letter3ClaimforImproperPackingandShortweight1.dischargev./n.卸货?

PortofDischarge2.fileaclaimagainstsb.向某人提出索赔?

Wenowfileaclaimagainstyouforlatedelivery.3.herewith商业信函常用词，“同此函，随函”商业信函常用词，同此函，随函”4.surveyreport检验报告

Letter4SettlementsoftheClaimforImproperPackingandShortweight1.getinto调查2.some大约，大概（与数词连用）大约，大概（与数词连用）?

Hespentsome12yearsofhislifeinAfrica.3.beattributableto归因于?

Theaccidentisattributabletotheeffectsofthewetweatherduringthelongseavoyage.4.long-standingbusinessrelations

Letter5ClaimsagainstanInsuranceCompany1.holder持有人持有人2.Stg.—Sterling3.encounter遭遇4.heavyweather坏天气

Letter6SettlementfromanInsuranceCompany1.surveycertificate检验证明2.lookinto调查3.credittoone’saccount计入某人账户贷方，计入某人账户贷方，存入某人账户4.cover弥补，支付弥补，

SentencePatternsOnClaimsandSettlements

I.Makecomplaints1.tomake（lodge,lay,file,raise）acomplainton/against/withsb.aboutsth.因某事向某人抱怨?

TheimporterhasfiledacomplaintwithourCorporationaboutpoorpackingofthegoods.

I.Makecomplaints2.tocomplaintosb.of（about）sth.向某人抱怨?

Wehavetocomplaintoyouaboutthedelayinshipmentwhichhascausedusmuchtrouble.

I.Makecomplaints3.tobenotupto…达不到达不到……达不到?

Yourgoodsarenotuptothestandardscommonlyaccepted.4.tocorrespondwith（tobeinconformitywith）与……一致一致?

Onexaminationwefindthattheconsignmentdoesnotcorrespondwiththeoriginalexample.

I.Makecomplaints5.tobeshortby…短少短少?

Onopeningthecontainerwefoundthatthegoodswereshortby20cases.6.tobe（found）shortweightby…短重短重?

YourshipmentofourOrderNo.630hasbeenfoundshortweightby220kilos.

I.Makecomplaints7.tofind…missing发现发现……丢失发现丢失?

Muchtoourregret,afterinspectionoftheconsignmentwefoundArt.No.A63missing.8.tobedamaged被损坏被损坏?

Onopeningthecaseswefoundthat25setsofvideorecordershadbeendamagedbysea-water,andseemtobeacompletewrite-off（报废）.报废）

II.Lodgingclaims1.tolodge（file,make,raise,submit,register,putforward,place）aclaimon（against/with）sb.向某人提出索赔?

Lodge的语气比其他几个词要重一些。

当向关系较好的语气比其他几个词要重一些。

的客户提赔时，的客户提赔时，最好不要用lodge。

Wehavetolodgeaclaimagainstyouonthisshipmentfor$2,100onaccountofshortweight.

II.Lodgingclaims2.toclaim…for为……提出索赔提出索赔?

Wereservetherighttoclaimcompensationfromyouforanydamage.3.toasksb.toship/dispatchreplacement（or:

toaskforreplacement）要求某人发运或更换货物?

Asyouseeinoursurveyreportstating50TVsetsseverelydamaged,weaskyoutoshipthereplacementforthebrokengoodsassoonaspossible.

II.Lodgingclaims4.toaskfor/demandcompensation要求赔偿?

Wehavetodemandacompensationfromyouforthelosswesuffered.

III.Acceptanceofclaims1.toaccept（entertain）aclaim接受索赔?

Wearesorrytolearnofyourcomplaintsaboutthequalityofthegoodsandarepreparedtoacceptyourclaim.2.insettlementof解决解决?

Wehavearrangedforthereplacementgoodstobedispatchedtoyouatonceinsettlementofyourclaim.

III.Acceptanceofclaims3.tobeliablefor对…负责负责holdsb.（oneself）responsiblefor…认为应由某人承担…的责任由某人承担…的责任?

Accordingtothecontractstipulations,wearenotliableforthedamage.Butinviewofourlongbusinessrelationwithyou,weagreetotheextra2%discountonthisoccasion.

IV.Rejectionofclaims1.tobewithoutfoundation没有根据没有根据?

Weregretwecannotentertainyourclaim,whichiswithoutanyfoundation.2.torefersth.tosb.提交某人处理某事提交某人处理某事?

Asthegoodshavebeeninsured,youmayreferthemattertotheinsurancecompanyortheiragentsatyourend.

IV.Rejectionofclaims3.tosettlebyarbitration通过仲裁来解决?

Thisisthemaximumconcessionwecanafford.Shouldyounotagreetoacceptourproposal,wewouldliketosettlebyarbitration.