管理英语4-Unit2 Self-test-国开04020-参考资料.docx

管理英语4-Unit2 Self-test-国开04020-参考资料.docx

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国开04020-管理英语4-Unit2Self-test-辅导资料

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第1题

—howdidyourmeetinggoyesterday?

— actually,itwasreallyfrustrating.

A.Notsogood

B.Verygood

C.Nothingspecial

正确答案是：

Notsogood

第2题

—willyougoonapicnicwithustomorrow?

— .

A.Yes,butI'llhaveEnglishclasses

B.Sorry,IhaveanappointmentwithDr.Brown

C.I'mafraidIhavenoidea

正确答案是：

I'mafraidIhavenoidea

第3题

—howcanyouexplainthelatestsituation?

— ,iknowitisallmyfault.

A.Sorry

B.Excuseme

C.I'mafraid

正确答案是：

Sorry

第4题

—ifyoucan'tsaywhatyou'vecometosayatthemeeting,what'sthepoint?

— ,butithinkyoumightneedtochangeyourapproachsomewhat.

A.Iamnotsure

B.Icanseethat

C.Iknowthat

正确答案是：

Icanseethat

第5题

— identifytheproblemsthathavebeenoccurring?

—well,asyouknow,theproblemswehadwithgarycausedalotoffrictionamongtheteam.

A.Whatwouldyou

B.Willyou

C.Areyouableto

正确答案是：

Areyouableto

第6题

whowas themeeting？

A.chairing

B.leading

C.charging

正确答案是：

chairing

第7题

everytimeitriedtosaysomething,hewould tosomethingelse.

A.moveoff

B.moveon

C.moveover

正确答案是：

moveon

第8题

whatyouneedtodoistokeepthingsshortandsweet,justthe .

A.questions

B.topics

C.highlights

正确答案是：

highlights

第9题

ithinktheprimary factoristhere'sbeensomuchabsencelately.

A.contributing

B.causing

C.affecting

正确答案是：

contributing

第10题

he'sleftnow,butproductivityhasn't thatmuch.

A.carriedon

B.caughtup

C.pickedup

正确答案是：

pickedup

第11题

effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorableterms

colleaguesandcustomerscangraspandactupon.

A.when

B.that

C.who

正确答案是：

that

第12题

intoday'senvironment, peopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.

A.where

B.when

C.while

正确答案是：

where

第13题

whenthemessagefinallyreachedthecommandcenter,it “mutated”tobecome

—“sendthreeandfour-pence,we'regoingtoadance.”

A.was

B.had

C.have

正确答案是：

had

第14题

ifdemandisrisingbutthefirm from communicationfailure,thenstockswillfallandtherewillbeunderstaffing.

A.hasbeensuffering

B.isgoingtosuffer

C.issuffering

正确答案是：

issuffering

第15题

creativity,especially whichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.

A.that

B.those

C./

正确答案是：

that

第16题

二、完型填空（共50分）

操作提示：

通过下拉选项框选择正确的词汇。

WhatWeHaveHere:

AFailuretoCommunicateItisthe正确答案是：

weirdest

thing.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect—andstay正确答案是：

connected

—withanyone.

Shouldyou正确答案是：

shoot

offanemail?

Tapoutatext?

PostaprivatemessageonFacebook?

WriteontheirFacebookwall?

Skype,poke,pingorconjurethemuponadigitaltincanphone?

Andonceyoureachsomeone,youwonder:

Ishepayingattention?

Howdoyouknow?

Evenwiththetechno-easeof正确答案是：

countless

communicationdevices,conversationscanstillbetroublesome.Questionsareaskedandanswered正确答案是：

out

oforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt.

第17题

二、阅读理解：

根据文章内容，判断正误（共50分）。

HabitsofHighlyEffectiveCommunicators

It'snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon'tcommunicateinaclear,credibleandauthenticway?

Hereare5essentialcommunicationpracticesofeffectiveleaders:

1.Mindthesay-dogap.Trustisthebedrockofeffectiveleadership–yourbehavioris

yoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon'talignwithyourwords,youarestoringuptroubleforthefuture.

2.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.

3.Findyourownvoice.Uselanguagethat'sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon'tbecomeoverlyfixatedoneloquenceforeloquence'ssake;concentrateonbeingdistinctandreal.Peoplewantreal,peoplerespectreal,peoplefollowreal.

4.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don'thidebehindacomputerandonlyinteractwithpeopleelectronically–seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday'senvironment,wherepeopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou'reengagedandthatyoucareaboutthemandtheirwork.

5.Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon'talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.

操作提示：

正确选T，错误选F。

1.Communicationandleadershipdon'talwaysgohandinhand.正确答案是：

F

2.Thesay-dogaphappenswhenpeoplemisunderstandtheirleader'sintention.正确答案是：

F

3.Usingtechnicaljargonmakesaleaderconvincing.正确答案是：

F

4.Communicatingsincerelyisalwaysthebest.正确答案是：

T

5.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.正确答案是：

T

第18题

二、阅读理解：

根据文章内容，完成选择题（共50分）。

CommunicationFailure

Themeaningof“communication”goesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirmingreceptionofthesemessages.Afailureatanypointinthischaincanresultinineffectivecommunication.

Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmy

Commanderwhosentthemessage“Sendreinforcements,we'regoingtoadvance.”backtohisCommandCenter,throughalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad“mutated”tobecome--“Sendthreeandfour-pence,we'regoingtoadance.”Thereinforcementsneverarrived.

Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.

Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.

•Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor（mostoften）,theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsindemand.Ifdemandisrisingbutthefirmissufferingfromallocativecommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.

•Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitherlate,lackingorinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.

•Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticularindividualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover,anincreaseinabsenteeismandgeneralfrustrationamongstaff.Creativity,especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.

操作提示：

通过题目后的下拉选项框选择正确答案。

1.Confirmingreceptionofthesentmessagesmeans正确答案是：

C

.

A.themessagesaresenttorightreceivers

B.themessagesarecorrectlyunderstood

C.themessagesarecorrectlyunderstoodbyrightreceivers

2.InthefamousBritishArmyCommanderstory,whichstepprobablydidNOTgowronginthecommunicationchain?

正确答案是：

A

A.Conceiving.

B.Sending.

C.Receiving.

3.WhatisChinesewhispers?

正确答案是：

B

A.WhowhispersinChinese.

B.Agametopassmessagearoundinawhisper.

C.Chinesepeoplewhodon'tnormallytalkveryloudly.

4.AllocativefailuredoesNOThappenwhen正确答案是：

A

.

A.therightinformationgoestotherightplace

B.acompanygathersfalseinformation

C.thecorrectinformationisnotreceivedbytherightdepartmentorperson

5.Accordingtothepassage,whichofthefollowingcasesdoesNOTbelongtohumanfailure?

正确答案是：

C

A.Decreasingcreativityacrossdepartments.

B.Inadequatecommunicationbetweendepartments.

C.Increasingcustomercomplaints.