旅游服务英语第一章.ppt

旅游服务英语第一章.ppt

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NewEnglishforTourismService,travel,journey,trip,tour,voyage,excursion,1）将travel与其他词区别开来。

误：

Ihopeyouhadagoodtravel.正：

Ihopeyouhadagoodjourney/trip.travel是旅行的统称，是不可数名词。

如果要谈某“一次旅行”，则用journey或trip等。

试比较：

Myhobbiesaretravelandstamp-collecting.我的爱好是旅游和集邮。

HowwasyourtriptotheUniteStates?

你的美国之行怎么样？

2）journey,voyage,trip,tour,excursion它们均表示某一次旅行。

但又有差别：

journey指（陆地上的）旅行。

IwanttomakeajourneytotheSouthwestChina.voyage指（水上）旅行；航行（=ajourneyusu.long,madebyboatorship）.WhenIgiveupworkIamgoingtomake/takealongseavoyage.trip指（短途）旅行（=ajourneyusu.short）.Wemade/tookatriptoTaiwan.,excursion指（结伴或团体）短途旅行（=ashortjourneymadeforpleasureusu.Byseveralpeopletogether）.误：

ImadeanexcursiontoGuilin.正：

WemadeanexcursiontoGuilin.tour指（访问几个地方后返回到出发地的）旅行（=ajourneyduringwhichseveralplacesofinterestarevisited）.误：

Theywillgoonajourney/triparoundtheworld.正：

Theywillgoonatouraroundtheworld.,tour表示履行一周再转会到远出发地点，在强调这种含义时，不可用journey,trip等词。

Imade/wentonatourtoHongkong.Imade/wentonatourofHongkong.其它词后都可用to,tour则不可。

再如：

Thetroupe（马戏团）ison（a）tourinEurope.Wearestartingon（a）tourof/roundEurope.,TheDutiesandRolesofaTourGuide.TheQualificationsforBeingaGoodTourGuide.TheWorkingProceduresofsTourGuide,.TheQualificationsforBeingaGoodTourGuide-TwoPQfactors1.theprofessionalqualifications（职业要求）-ASK1）attitude（态度）2）skills（技能）-managementskill（管理技能）,languageskill（语言技能）,listeningskill（聆听技巧）andobservingskill（观察力）3）knowledge-politicalandgovernmentalstructure（政策知识）,physicalaspectsofthecountry（地理知识）,economicdevelopment（经济知识）,socialscene（社会知识）,history（历史知识）,religion（宗教知识）,specialtopics（热点话题）2.personalqualities（个人素质）,1）goodpersonalityhealthy（健康）,kindnessandfriendliness（善良友好）,understanding（善解人意）,punctuality（准时）,responsibility（负责）,determination（果断）,livelyandout-going（活泼开朗）2）goodmannersattire（服饰）,greeting（问候）,talking（谈吐）,onthetopicsofconversation（话题）,.TheWorkingProceduresofaTourGuide1.Preparations准备工作2.MeetingonArrival迎宾工作3.OnTour接待工作4.DepartureandPostTour送客工作,1.Preparations准备工作ReadtheProgram认真阅读接待计划ResearchontheTourists充分了解客人MakeaReservationinHotel预定饭店BookingCoach订车ArrangeMeals订餐Confirmtheplane,train,orShip确定飞机、火车、轮船到达时间ContactthetravelAgencyThatIsinChargeoftheTour做好与下一站接待社联系事宜CollectPamphletsandGetThingsNeededReady做好物质准备,2.MeetingonArrival迎宾工作ArriveattheMeetingSitesonTime准时到底接待地点GreetingtheGroup向团队问好LiaisewiththeGroupLeader与领队联系GiveSelf-introduction自我介绍LeadThemtotheCoach照顾客人上车MakeaWelcomeSpeech致欢迎词BrieftheLocalConditionandIntroducetheHotel简单介绍当地情况和饭店DistributePamphlets分发宣传册AssisttheTouriststocheckin帮助团队办理入店手续InformtheMeetingTimeandArrangetheMorningcall,andTelltheTouriststhePlaceforBreakfastandthetimeforLuggageCollection告之客人集合时间，叫早时间，早餐时间和出行李时间ChecktheLuggageandAssisttheTouriststoTheirRooms,3.OnTour接待工作ArriveAheadoftime提前到达集合地点GreettheTouristsandDotheCounting向客人问好并清点人数BriefRoutine简单介绍游览日程安排DistributePamphletsandMaps分发景点介绍图册GiveCommentariestoSightseeingSpots介绍景点概括RemindtheTouriststoTakeTheirValuables抵达景点时，提醒客人带好贵重物品,4.DepartureandPostTour送客工作Re-checkETD（theEstimatedTimeofDeparture）核实飞机起飞时间HelptheTouriststoCheckOut帮助客人办好离店手续GiveaFarewellSpeech致欢送词StandbyfortheAirplanetoTakeOff地陪应在客人所乘交通工具启动后方可离站WriteaWorkReportAfterwards写好工作报告SettlingtheAccountwiththeOfficer报销与结算,SituationOneImmigrationandCustoms,Learnhowtogothrough“CIQ”（Customs,ImmigrationandQuarantine）inspectionsLearnhowtofillinCustomsDeclarationFormAcquirevocabulary,sentencestructuresandwaysofexpressionusedinpresentingCustomsandCultureBackground.,Doyouknowtheproceduresofdepartingfromaninternationalairport?

Trytoputtheminorder.1.Gothroughthesecuritycheck2.Gothroughthecustoms3.Checkinatthecounter4.Boardtheplane5.Putluggagetagsontheluggage,Afterlandingattheairport,youhavetogothroughthefollowingprocedures.Trytoputtheminorder.1.Enteringaforeigncountry2.Gettingofftheplane3.Goingthroughthecustoms4.Collectingtheluggage5.Goingthroughtheimmigration2-4-3-5-1,Ordinarytravelersshouldgothrough“CIQ”（Customs,ImmigrationandQuarantine）inspectionsbeforeenteringacountry.,Lead-in,1.customs:

1）dutyonimportsorexports进口税，关税2）thegovernmentdepartmentresponsibleforthecollectionoftheseduties海关paycustomsonsth为某物缴纳关税Howlongdoesittaketogothroughcustoms?

过海关要用多长时间？

adj.acustomsofficer,check海关官员、检查customsduty,formalities海关税、手续,2.immigrationn.1）themovementofnon-nativepeopleintoacountryinordertosettlethere移民immigrationcontrols移民管制2）thepartofaport,airport,etc.wheregovernmentemployeesexaminethepassports,visas,etc.ofpeoplewantingtocomeintoacountry.（设于机场、港口等的）移民检查站（负责检查入境者的护照及文件）go/passthroughimmigration通过移民局检查adj.animmigrationofficial移民局官员Theimmigrationofficerstampedmypassport.移民官员在我的护照上盖了戳,3.quarantine:

thepartofaport,airport,etc.wheregovernmentemployeesexaminethesuspecteddiseaseofpersonsoranimalsarrivingfromabroad,topreventthespreadofdisease（在港口或边境为避免疾病传染对人畜等的）拘留,隔离措施；检疫局处keepinquarantineforaweek接受一星期的检疫隔离adj.quarantineregulations检疫隔离的规定,“C”代表CUSTOMS（海关检查）检查行李、货品、违禁品、课税品等。

“I”代表IMMIGRATION（入出境管理检查旅客护照、签证、机票、团队名单等。

“Q”代表QUARANTINE（卫生检疫）对旅客、货物、交通工具进行检疫。

Securitycheck（安全检查）近年来由于劫持飞机事件时有发生，因此各国对登机旅客一般都要进行一定的安检。

主要是禁止携带武器、凶器、爆炸物等。

检查方式包括过安检门、用磁性探测器检查、搜身、红外线等,KeystoListening:

A1.document2.holder3.citizen4.regular5.diplomatic6.service7.categories8.destination9.holder10.purpose,B1.go2.in3filledefrom6.handin7.take,Notes:

1.passport:

n.anofficialdocumentissuedbyagovernment,identifyinganindividual,grantinghimpermissiontotravelabroad,andrequestingtheprotectionofothergovernmentsforhim护照;通行证;2.visa:

stampormarkputonapassportbyofficialsofaforeigncountrytoshowthattheholdermayenter,passthroughorleavetheircountry签证entry/transit/exitvisa入境/过境/出境签证,中华人民共和国护照种类1）RegularPassport（普通护照）-PassportforPublicaffairs因公普通护照OrdinaryPassport因私普通护照2）DiplomaticPassport外交护照3）ServicePassport公务护照（因私护照一般用来留学、移民、旅游、就业、探亲、访友、定居等。

）,DialogueIImmigration,1.gothrough:

passthroughoracceptedby通过Gothroughthebridge.过桥。

Gothroughthecustomsformality办理验关手续2.sightseeingn:

theactivityofvisitingthefamousorinterestingsightsofaplace游览,观光Iamhereforsightseeing.我是来观光的.3.proceed:

carryon,espafterstopping;continue（somethingortodosomething）继续下去，继续进行Pleaseproceedwithyourwork.请继续做你的工作。

Letsproceed（tothenextitemontheagenda）.让我们继续（下一个议程）吧。

4.beaboutto:

intendtodosthimmediately即将，正要Wereabouttostart.我们正要动身。

5.fillin/out:

tocomplete（aform,drawing,etc）填写Fillintheblanks.填空。

Fillinthisform,please?

请填写这份表格。

Fillinyourname,please.请填上你的名字。

6.declare:

1）tomakeclearlyknownorannounceofficially宣布,宣告,声称,2）tellthetaxauthoritiesabout（onesincome）,orcustomsofficersabout（dutiablegoodsbroughtintoacountry）向税务部门申报（自己的收益）或向海关官员申报（应纳税的物品）declarewar宣战Shedeclaredthatshedidntwanttoseehimagain.她宣称她再也不愿见到他。

Haveyouanythingtodeclare?

你有东西要申报吗?

（指应纳税的东西）,declaration:

writtennotificationn.书面通知acustomsdeclaration:

aformgivingdetailsifthecontentsofaparcel,consignment,etconwhichdutymaybepayable报关单（详列包裹、托运品中应纳税项目的申报表）。

7.inparticularawordorphrasethatparticularpeopleuseinparticularsituations.特定的人在特定的场合使用的词或者词组,8.belongings:

thethingsthatapersonownsorhaswithhim;possessions所有物；财产Ihavenothingbutpersonalbelongings.我只有一些个人用品。

Yourpersonalbelongingsarenotdutiable.个人物品不用纳税.9.thegreenchannel绿色通道（海关设有红、绿两个通道，一般没有物品要申报的旅客可以走绿色通道）,DialogueIICustoms,1.valuablesomething（esp.somethingsmall,suchasapieceofjewelry）thatisworthalotofmoney贵重物品2.zoomlensn.摄变焦距镜头，变焦头Ihaveacamerawithazoomlens.我有架带有变焦镜头的照相机。

3.contraband:

goodsthatareprohibitedbylawfrombeingexportedorimported.illegallyimportedorexportedgoods走私货；违禁品Idonthaveanycontrabandinmybaggage.我的行李中没有什么违禁物品,FunctionalSentences,OralPractice,.Completethefollowingopendialoguesandthenrole-playthemwithyourdeskmate.1.No,Ihavenothingbutpersonalbelongings.2.Isthisalltheluggageyouhave?

3.Wouldyoupleaseopenthissuitcaseforexamination?

4.Well,Ivebroughtsomesmallgiftsforfriends,andhereisacartonofcigarettesIboughtontheplane.5.Whatsinthatbox?

6.Itsacameraformyfriend7.HowmuchshouldIpay?

8.Somefruits.9.Wellconfiscatethemifyoucannoteatthemallbeforeyouleavethecustoms.,ReadingACustoms,1.confiscate:

takepossessionof（sbsproperty）byauthority,withoutpaymentorcompensationvt.没收把.充公YourenotsupposedtobringfreshfruitintotheUnitedStates.Illhavetoconfiscatethem.你不应该把新鲜水果带入美国，我得把它们没收。

Ifyouarecaughtsmugglinggoodsintothecountry,theywillprobablybeconfiscated.假若查出你向该国走私货物，你的货物准被没收。

2.drugs泛指毒品，可分为不同种类:

Ccocaine可卡因；Hheroin海洛因；Mmorphine大麻；Oopium鸦片。

KeytoExercisesAnswerthefollowingquestionsbasedontheinformationfromthepassage.1.Theduty-freesaremainlyforpersonaluse,likesouvenirsorgiftstofriendsorrelatives.2.Somethinglikedrugsandgunsarestrictlyforbiddentobringinmostofcountries.3.Peoplewhotrytobringcontrabanditemsintoacountryorwhotrytohidethingssothattheywonthavetopaydutyarecalled“smuggler”.,LanguageFocus.Fillintheblankswiththegivenwordsbelow.Changestheformwherenecessary.1.personal2.smuggler3.Contraband4.objects5.amount6.declare7.forbidden8.luggage9.duty-free10.dutiable,.CompletethefollowingsentenceswiththephrasesorexpressionsintheirproperformsfromtheSituation.1.bring2.brought3.bring4.bring,Translation.TranslatethefollowingpassageintoChinese.Key:

在海关，你应当把东西放在一起，使工作人员一目了然。

你还必须牢记几个基本的关键词，如申报、免税的、要交税的、私人物品等等。

还有几个关键的