Reservation system酒店预定系统文档格式.docx

Reservation system酒店预定系统文档格式.docx

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c.Cancelingreservation

5.0Objectivesofthenewproposedsystem

a.Lossofguestorclients

c.Cancellingreservations

d.TheproposedsystemwouldbeUserfriendly

f.Dateretrieval

6.0Therearethetwocategoriesofactiveusersforthesystem

a.Theusers

b.Thestaffs

7.0Estimatedamountdesignthissystem

8.0FactFindingTechniques

9.0Questionnaire

10.0Documentsampling

11.0Interviewingfactfindingtechnique

12.0Backgroundreading

13.0UMLDiagramsFortheNewProposedOnlineReservationSystem

14.0Conclusion

INTRODUCTION

InoursystemwearedevelopinganewReservationSystemthatwouldbemoreeffective,andawellfunctioningsystemtoreplacetheexistingsystemofOceanViewHotels.

TheOceanViewHotelisjustanewHotel,anditdoesn’thaveawellfunctioningReservationSystem,thenewlydesignedreservationsystemistomanagetheReservationsystemfortheOceanViewHotels.

ThemainobjectiveofthenewsystemistogivethecustomersaneasywayofmakingareservationintheHotel.Thenewsystemismorecomputerizedandwellorganized,wellmodifiedfromtheoldsystemthatiscurrentlyintheHotel.

ThissystemwouldbemanagedbytheReservationOfficethatworkswiththeReservationDetails.

ThisnewsystemwouldautomaticallyreplacetheoldandlessfunctioningsystemthatwasformallyusedintheHotel.ThenewsystemwouldalsobefasterforthecustomerstomakeaReservationintheOceanViewHotels.

TheCurrentReservationSystem

TheOldHotelsReservationSystemwasnotaverygoodfunctioningsystemanditwasn’teasyforthecustomerstomakeHotelReservation,TheOldHotelReservationSystemwasdifficultforcustomerstomakeHotelReservation,inthissystemtheCustomerhavetobepresentinpersoninthehoteltomakeReservationshisorherselfandtheinformationisbeenrecordedonapaperfile.

ThesystemReservationworks,whenthecustomercomestotheHotelandgiveshisReservationdetails（DETALSLIKE-NAME,CHECKINDATE,CHECKOUTDATE,TYPEOFROOM,ETC）totheReservationpersonnelorofficerandthenmakeshisorherRoomReservations,andhavetocomebackwhenheorshewantstocheckforaformalcheckin.

ProposedReservationSystem

ThenewproposedreservationsystemwouldbedonetotallyonlinewithoutthecustomergoingtotheHotelinpersontosecureareservation.

●OnlineReservationSystem

Thenewreservationsystemwouldbemoreadvancedandmoreeffectiveinawaythecustomercanmaketheirreservationanywhereintheworldwithacomputerandinternetconnection.

OnlineReservationSystem

Thisproposedsystemtobedeveloped,thissystemtobedevelopedwaschosenbecauseoftherisingnumberofinternetusers,theworldisgettingglobalised,andeverybodyisgoingonline.Wechoosetousetheonlinereservationsystembecausenowadayspeoplefinditmorecomfortabletouseanonlinesystemformakingahotelreservation

Forthissystemtofunctiontheuserorcustomerhastobeloggedonlinewiththeinternettobeabletomakeareservationwiththissystem.

ThesecondstepinmakinginmakingareservationinthissystemwouldbetovisittheHotelswebsiteat

Foranewcustomerheorshewouldbeabletoseethevariousactivitiesofferedbythehotelactivitieslike,karaoke,cinema,andfacilitieslikeinternetconnections,swimmingpools,restaurantsetc

Andalsothecustomercouldaccessdetailslikepricesofroomsandbeabletoseepicturesandvideosofthehotelsbeforetheymakereservation,andseethevariousroomsprovidedlikeasuit,orasingleroom,oradoubleroomordeluxeroometc

AndifthecustomerisstillinterestedinmakingareservationhewouldcontinueandclickontheRESERVATIONSECTION

AttheRESRVATIONSECTIONyouwouldbeabletomakeyourreservation,asanewcustomeryouwouldbeaskedtofillinthereservationform,inthisformyouwouldhavedetailslike

a）CustomersName

b）CheckInDate

c）CheckOutDate

d）TypeOfRoom

e）PhoneNumber

Afterfillingoutthereservationformthesystemwouldconfirmthecustomer’sreservationandaprintabledocumenttoshowproofofreservation.

Afterreservationthesystemwouldbeautomaticallyupdatedthatareservationhasbeenmadeunderthecustomer’snamesothereceptionistcouldaccessthisinformationwhenthecustomercomestocheckintothehotel.

Whenthereservationismadethesystemwouldautomaticallyprovideapinnumbertoenablethemaccessreservationeasily.

Ifforanoldcustomerhewouldn’tbeaskedpersonaldetailslikenameormobilephonenumber,heorshejusthavetologinwiththepinnumbergiventohimorherandjustfeelinbecausethefirsttimehemadeareservationwiththehotelhisdetailswascollectedandstoredinthehotelsdatabase

a）CheckinDate

b）CheckoutDate

c）TypeOfRoom

Afterfeelingintheformthereservationwouldbemadeautomaticallyandanemailnotificationwouldbesenttothecustomersemailtoshowproofofreservationortoshowreservationhasbeconfirmedwouldbeavailableforthecustomertoprintoutorheorsheinsteadofprintingwouldjustgivetherepinnumbertothereceptionistandthereceptionistcouldcheckifareservationwasmade.

Whatarethebenefitsofonlinebooking?

（1）Orderiscompletelyfree;

（2）Second,toenjoylowerpricesthanthehotelfrontdesk;

（3）Prioritysettingtotheroomtofindroomandavoiddelayyourtrip.

Problemsfacedbythecurrentsystem

Thefirstpossibleproblemfacedbytheoldsystemisdiscomfortand

1.Lossofclientsorcustomers-

Thisisamajorproblemforthehotelbecauseoflackofcustomers,thecurrentsystemismoredifficult,stressful,andtimewastefulforcustomerstosecureareservationinthehotel.

Noteverycustomerwouldwanttoorhavethetimetomakeatriptothehoteljusttomakeareservationespeciallycustomersfromfarplaces.Customersinthehotelwouldbemostlyfromaroundthesamecommunityofthehoteloutsiderwouldn’tbeabletocomeandmakeareservationbeforetime.

Thiswouldcausethehotelalotofmoney,becausetheywouldbehavingfewercustomerscometothehotelandlossofmoneymeanspossibleshutdowninthefuture.

Andsometimescustomerscanalsogettothehotelandfindouttherearenomoreavailableroomsandwouldbeveryangryandwouldn’twanttomakereservationinthishotelanymore.

2.Insecurity

Informationinsecurityisaproblemforthecurrentsystemthemanualsystemisnotasecurewayforinformationkeeping.Thereservationsdetailsmadebycustomersarerecordedandstoredinapaperfile.Thisisaveryunsecuremeansofkeepinginformationlikethis,whennegligencehappensoraccidentslikefiretherewouldbenoinformationleftalltheinformationstoredwouldbelostforeverandalsothisfileorinformationcouldbemisplaced,lostordamaged.Andalsotheinformationcouldbeeasilyaccessedbyanyonebecausetheinformationsecurityprocedureisnotwellsecured.

3.Cancelingreservation

Cancellingofreservationisverycommoninhotel,aftermakingareservationacustomercanchangehisorhermindormakeare-scheduleorcancelhisorherreservation,butthiscanalsobepossiblebutverydifficultforthecustomertocomebackagainorre-schedulehisorherroomreservationorcanceltheirreservation,thisisalsoanotherproblemthatwouldbefacedbythecurrentsystem.

Objectivesofthenewproposedsystem（Howthenewsystemcanhelpsolvetheseproblems）

1.Lossofguestorclients

Inthenewproposedsystemitwouldbeeasierfortheclientorcustomertomakeareservationwiththehotel.Itwouldbealoteasierforthecustomerstosecureareservationsincethenewsystemwouldprovidebothonlinereservationandtelephonereservationsystem.

Thecustomerwouldfinditmoreeasyandcomfortabletomakeareservationanywhereandanytimeatanyplace.Thenewsystemdoesn’tneedthepersonalpresenceofthecustomertomakeareservation.Thecustomercouldeasilygoonlineandmakeareservationwiththehotel.

Andifthecustomerisnotwithinthereachofacomputerorinternethecouldalsomakethereservationthroughtheuseofamobilephoneanywhereandanytimesuitableforthecustomerbysimplycallingthereservationdeskandmakehisorherreservationwiththehotel

Thisisaverycomfortablesystemdoesn’tinvolveanytravellingtoandfrofromthehotelandcouldpossibleattractmorepeopletomakereservationinanywhereintheworld,thissystemwouldraisethehotelmorecustomersandmorefinancialprofit.

2.Insecurity

Insecuritywouldbeathingofthepastwiththenewproposedsystem;

thecustomer’sinformationwouldbemoresecureonadatabaseandcouldbeeasilyaccessedbyauthorizedpersonnelwhohavepermissiontoaccessthiskindofdetailslikethereservationofficerandreceptionistandthisdetailscouldnotbeerasedorevenaffectedbyfireornaturaldisastersbecausesinceitsonlineitcouldbeeasilyaccessedonlineanywhereandanytimeandtheinformationcouldbeeasilyretrieved.

Theproposedsystemwouldpreventlossanddamageofinformation

3.Cancellingreservations

Withthenewlyproposedsystemcancellingreservationsorrebooking,makingchangeswouldbeeasierandstressfreewiththenewsystem.

Thecustomerswouldeithercancelorchangetheirreservationdetailsonlinewithoutgoingpersonallytothehoteltomakethesechanges.

Alsotheycouldjustsothatbymakingasimplephonecalltothereservationdesktoupd