EAP标准与操作指导文档格式.docx

EAP标准与操作指导文档格式.docx

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C.HistoryandBackground..............................................................................iii

D.CurrentStandardS..................................................................................iv

DEFINITIONOFANEMPLOYEEASSISTANCEPROGRAM（EAP）ANDEAPCORETECHNOLOGY.........v

STANDARDSANDPROFESSIONALGUIDELINES..........................................................................1

I.PROGRAMDESIGN.............................................................................1

A.NeedsAssessment....................................................................1

B.AdvisoryFunction................................................................1

C.ServiceDeliverySystems...............................................................2

D.AdditionalServices............................................................................4

E.OrganizationEmployeeAssistanceProgramPolicyStatement............................5

F.ImplementationPlan...............................................................5

II.MANAGEMENTANDADMINISTRATION......................................................................6

A.EAPAdministrativeandOperatingProcedures........................................6

B.StaffingLevels.........................................................................7

C.StaffandAffiliateCriteria....................................................7

D.AffiliateManagement...........................................8

E.EmployeeAssistanceProgramConsultationandCaseSupervision....................9

F.ProfessionalDevelopment........................................................9

G.RecordKeeping................................................................10

H.RiskManagement.....................................................11

I.Ethics..........................................................................12

III.CONFIDENTIALITYANDREGULATORYIMPACTONPROTECTIVERIGHTS......................12

IV.EMPLOYEEASSISTANCEPROGRAMDIRECTSERVICES......................................14

A.ProblemIdentification/AssessmentandReferral.................................15

B.CrisisIntervention............................................................16

C.Short-TermProblemResolution...................................................17

D.MonitoringandFollow-UpServices................................................17

E.TrainingofOrganizationLeadership..............................................18

F.ConsultationwithOrganizationLeadership.........................................19

G.OrganizationalConsultation.......................................................19

H.ProgramPromotionandEducation...................................................20

V.DRUGFREEWORKPLACE/SUBSTANCEABUSEPROFESSIONAL（SAP）DIRECTSERVICES........21

A.Drug-FreeWorkplace.......................................................................................21

B.SAPDirectServices...............................................................................21

VI.STRATEGICPARTNERSHIPS.............................................................22

A.InternalOrganizationalActivities................................................22

B.IntegratedEmployeeAssistanceProgramandManagedCareSystems......................24

C.ExternalCommunityOrganizationsAndResources....................................25

D.ExternalAgencies..............................................................26

VIIEVALUATION........................................................................27

ADDENDUM

TowardTheStandardizationofEmployeeAssistanceMeasures.................................A1

INTRODUCTION

A.PURPOSE

ThepurposeoftheseEmployeeAssistanceProfessionalsAssociation（EAPA）

StandardsandProfessionalGuidelinesforEmployeeAssistanceProgramsisto:

•DefineemployeeassistanceprogramsandtheEAprofession;

•Promotethehighestqualityemployeeassistanceprograms;

•Providethefoundationforprogramaccreditationandlicensure;

•DescribethescopeofEAPservices;

•EducatethecommunityregardingEAPservices;

•Operationalizeprogramstandards,guidelinesanddefinitions;

and

•ServetheneedsoftheEAPAmembershipandotherprofessionals.

Thisdocumentidentifiesacoordinatedsetofpolicies,procedures,andactivities.

WhendesigningitsEAP,eachorganizationappliesthesestandardsandprofessional

guidelinesbasedonitsownuniquemission,operationandculture.

B.ORGANIZATION

TheEAPAStandardsandProfessionalGuidelinesforEmployeeAssistance

Programsareorganizedinthefollowingformat:

STANDARD:

TheStandardsarethefundamentalelementsforaneffectiveemployeeassistance

program.AcomprehensiveEAPwillmeetallthestandardsdescribedinthis

document.

INTENT:

TheIntentdescribestheroleeachstandardplaysinaneffectiveEAP.

ESSENTIALCOMPONENTS:

EssentialcomponentsmustbepresentforanEAPtomeetthestandard.

RECOMMENDEDCOMPONENTS:

RecommendedComponentsaredesirableinanEAPbutarenotnecessaryto

meetthestandard.

EXAMPLES:

Examples,whenincluded,illustrateoneormorespecificapplicationsofthe

standardoroneofitsessentialorrecommendedcomponents.Examplesarenot

requirements,noraretheyintendedtorepresentarecommendedapproachto

meetingastandard.

C.HISTORYANDBACKGROUND

TheStandardsforEmployeeAlcoholismand/orAssistanceProgramswereoriginally

draftedin1981byajointcommitteerepresentingthesenationalgroups:

•TheAssociationofLabor/ManagementAdministratorsandConsultantson

Alcoholism（ALMACA）

•TheNationalCouncilonAlcoholism（NCA）

•TheOccupationalProgramConsultantsAssociation（OPCA）

•TheNationalInstituteonAlcoholAbuseandAlcoholism（NIAAA）

•TheAmericanFederationofLaborandCongressofIndustrialOrganizations（AFLCIO）

In1981,therewereapproximately8,000programsand2,800EAPprofessionals

belongingtoALMACA.By1991,ALMACAhadbecometheEmployeeAssistance

ProfessionalsAssociation（EAPA）,thenumberofindividualsprovidingemployee

assistanceserviceshadincreasedsubstantiallytoanestimated20,000,andtheEAPA

membershiphadgrowntomorethan7,000professionalsand80chapters.

In1988,EAPArecognizedtheneedformoredetailedstandardsreflecting

advancementsintheEAPfield.EAPAappointedaProgramStandardsCommitteeto

developrevisedprogramstandards.TheCommitteebeganafivepartdevelopment

process.

PartOne,EAPAStandardsforEmployeeAssistancePrograms,publishedin1990,set

forthspecificprogramstandards,eachofwhichwasaccompaniedbyastatementof

intent.Theseprogramstandardsidentifiedthecoreingredientsofemployeeassistance

programs.Theywereorganizedintosixfundamentalareas:

1.Design4.ManagementandAdministration

2.Evaluation5.DirectServices

3.Implementation6.Linkages

PartTwo,EAPAStandardsforEmployeeAssistancePrograms,PartII:

Professional

Guidelines,originallypublishedin1992,incorporatedthe1990Standardsandadded

essentialandrecommendedcomponents.EAPArecognizedthevariabilityamong

programs,organizations,andnationalstructures.TheseguidelinesfocusedonaU.S.

servicedeliverymodel.

PartThreewasthepublicationoftheEAPAGlossaryofTermsin1994.PartFour,also

publishedin1994,wasthedevelopmentoftheEAPAProgramSelfEvaluationTool

PartFivewasthe1996publicationoftheEAPAGuidelinesforInternationalEAPs,

developedbyrepresentativesof14countries.Theworkteamforthisprojectwas

representativeofEAPA’sworldwidemembershipandmarkedthefirsttimethatan

internationalgrouphadgatheredtoformulateemployeeassistanceguidelineswhichare

applicableinavarietyofinternationalculturesandsettings.

ivEAPAStandardsandProfessionalGuidelines

CHistoryandBackground（continued）

In1996,theEAPAStandardsCommitteeundertookacomprehensivereviewand

revisionofthestandardsandprofessionalguidelines.Therevisionbuildsonthe

accumulatedexperiencegatheredsince1988bytheCommitteeandreflects

importantchangesinthedeliveryofemployeeassistanceservicesandhealthcare

andinthelegalandregulatoryrequirementsaffectingtheworkplace.

D.CURRENTSTANDARDS

ThislatestversionoftheEAPAStandardsandProfessionalGuidelinesforEmployee

AssistanceProgramsbeginswiththelegaldefinitionofanemployeeassistance

programasapprovedbytheEAPABoardofDirectorsinApril1997.Thestandards,

themselves,areorganizedintosevenmajorsections:

I.ProgramDesignV.DrugFreeWorkplace/Substance

AbuseProfessionalDirectServices

II.ManagementandAdministration

VI.StrategicPartnerships

III.ConfidentialityandRegulatory

ImpactonProtectiveRightsVII.Evaluation

II.EAPDirectServices

Itisimportanttonoteseveralwordusageconventionsthathavebeenused

throu