客户服务岗位英文简历模板Word文件下载.docx

客户服务岗位英文简历模板Word文件下载.docx

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Guangdong-Guangzhou

　　TargetPositions:

Customerservice/Technicalsupport-CustomerServiceCommissioner/Assistant

　　Logistics/Procurement-LogisticsCommissioner/Assistant

　　TargetJobs:

　　DesiredSalary:

Negotiable

　　WhenCanStart:

withinhalfamonth

　　Education

　　2003-05～2005-05CentralRadio&

TVUniversityFinanceBachelorDegree

　　1999-09～2002-06GuangdongPeizhengCollegeMarketingJuniorCollege

　　1999-09～2002-06GuangdongPeizhengCollegeBusinessEnglishJuniorCollege

　　Training

　　2011-07～2011-07HuntsmanAdvancedMaterials（GD）Ltd.CompanyEHSManagement

　　2010-05～2010-05HuntsmanAdvancedMaterials（GD）Ltd.CompanyManagementCentreEurope-CustomerService

　　2009-06～2009-06SKYSAFEIMDGIMDGCERT

　　2008-01～2008-01SKYSAFEIATAIATACERT

　　【youarenotfullmember,pleasecontactus.】（2012-04～2013-04）

　　CompanyType:

PrivateEnterpriseCompanyCategory:

OtherProduction,Manufacturing,Processing

　　JobTitle:

CustomerServiceRepresentativePositions:

CustomerServiceCommissioner/Assistant

　　JobDescription:

Responsibilities:

　　1）Maintaincustomersatisfaction

　　2）CustomerRelationMastery

　　3）Ordermanagement

　　4）Handlecustomercomplaints

　　【youarenotfullmember,pleasecontactus.】（2007-09～2012-01）

ForeignEnterpriseCompanyCategory:

Petroleum,Chemical,Geological

LogisticsOfficerPositions:

LogisticsCommissioner/Assistant

Company:

HuntsmanAdvancedMaterials（Guangdong）Limited

　　Background:

Chemicals–Fortune500,manufacturerofsyntheticandformulatedpolymersystems,USpubliclisted

　　Reportto:

Logisticssupervisor

　　Responsibilities:

　　1）Handleimport/export&

localproductandsampledeliveriesindailyoperation.

　　2）Handlenon-bonded&

bondedwarehousingindailyoperation.

　　3）Assisttoensuretheperformanceoffreightforwardersandcarriersbasedoncost,deliveryandservicequality.

　　4）Assisttoensuretheminimumhandlingandshipmentcostoftheimportedgoodsandmaterialsbyproperselectionofshippingliners,vesselroutingandtimingofarrival.

　　5）CoordinatewithPlanning,purchasing,andproductionteamtoensuretherawmaterialcantransittoPanyuandpassingthecustomsdeclarationtimely.

　　Achievement:

　　1）CostSavingin2011:

　　a.ConsolidateshipmentstosavecostwithinUSD40,000.

　　b.Providebettersolutiontocustomertosavedistributioncost.

　　***supplychainoutstandingstaffofBestCooperation.

　　3）SAPImplementation:

　　ParticipateinSAPtestinginordertoensurenewconfigureisabletomeetbusinessrequirement;

　　【youarenotfullmember,pleasecontactus.】（2004-07～2007-08）

CustomerServicesupervisor

　　a.Processalltheordersfromassignedaccountsandsalesorganization（SG02,CN02,HK02）

　　b.Workcloselywithsales,customers,plannersandlogisticstoensureontimeinfulldeliveryandachievetargetKPIs.

　　c.Followallproceduresandtradecompliance,keeprightsupportingdocumentsrelatedtoallsalesprocesses.

　　d.MonthlyreviewonOTIFandfailureorderlinesanalysis.

　　a.Getacquaintancewithcustomersandtobuildupprofilewithorderpattern,deliveryrequirements.

　　b.Providepromptandaccurateresponsetocustomerenquiries.

　　a.MaintainaccurateinformationinSAP,inputnecessaryupdatetomeetOTIF.

　　b.Updatecustomerdemandregularlyandfeedbacktoplannersandsalestoensureontimedelivery.

　　c.Provideinputpromptlyonweeklyorderreview,creditwatch,servicechargeandrequestsapproval.

　　d.Coordinatedropshipmentswithoverseassuppliers/plantsandcustomers.

　　a.Acknowledgecomplaintswithcourtesyandprovidesolutionwithinthetargettimeframe.

　　b.Executegoodsreturn,replacementandcreditnotes.

Projectoftherelocatedofcustomerservicecenter

　　1）Tominimizeoperationcost,movedtheorderoperationfromSingapore/HK/TAIWANtoPRC.AssisttosetupregionalcustomerservicecenterinGuangdongtomeetcustomerandbusinessrequirement;

　　2）AssisttotrainthecolleaguesinGuangdongofficetohandletheordersofHK’s/Singapore’stomaintainthesamecustomerservicelevelasinHK/Singapore.

　　【youarenotfullmember,pleasecontactus.】（2002-05～2004-05）

ConsultingandInvestigationindustry

AdministrativeAssistantPositions:

AdministrativeAssistant/Clerk

Reportto:

GeneralManager

　　1）Beresponsibleforvariousdepartmentsdailydeskwork,includingdocumentsmanagement,timemanagement.

　　2）Handlebasicfinancialdailydeskwork.

　　ProjectExperience

　　Projectoftherelocatedofcustomerservicecenter（2004-10～2005-01）

CustomerServiceRepresentive

　　ProjectDescription:

1）Tominimizeoperationcost,movedtheorderoperationfromSingapore/HK/TAIWANtoPRC.AssisttosetupregionalcustomerservicecenterinGuangdongtomeetcustomerandbusinessrequirement;

　　Responsibility:

IwenttoHKofficeforpickingupthejobofCSRcenterandalsohanledthetransferingjobafterbacktoGDofficewithcolleagues.

　　LanguageSkills

　　Chinese:

GoodCantonese:

Good

　　EnglishLevel:

MajoredinEnglishCET-4SpokenGood

　　English:

Skilled

　　CareerObjective

　　CareerDirection:

IamwillingtoworkinSupplyChaindepartments.

　　IaminterestedinbeingaCustomerServiceCommissioneroraLogisticsCommissioner.

　　Requirements:

　　SelfInfo.

　　SelfAssessment:

1）Ihavegoodcommunicationskillsandabilityforsolvingproblems.

　　2）Ihavehighawarenessofresponsibilityandcustomer-focus.

　　3）Iamacollaborating-stylepersonwhoisbothassertiveandcooperativeandattemptstoworkwithotherpersontofindasolutionthatsatisfiestheconcernsofboth.

　　Hobbies:

Ilikefastwalking;

IlikeEnglish;

Ilikereading;

Ilikelisteningmusic.

　　Rewards

　　supplychainoutstandingstaffofBestCooperation2008-05-13

　　supplychainoutstandingstaffofBestCooperation2009-07-13

　　客户服务岗位英文简历模板二

　　SandyLin15/F,TOWER2,BRIGHTCHINA,BUILDING1,BEIJING.

　　SUMMARYOFQUALIFICATIONS

　　Demonstratedabilityintheprovisionofsalessupportservices.Includesestablishmentoftheclientbase,extensivecustomerservicing,telemarketing,coldcallingandsalesterritorydevelopment.

　　Consistentlymet/exceededsalesgoalsandinstitutedsalesprograms;

salesincreasedfrom$8to$25million.

　　Thoroughknowledgeofmanagementproduction;

assuretimelyandaccuratepresentationofgoods;

adeptatcoordinatingdeliveryprocesses,organizationofdeliveryschedulesandmonitoringdeliverypersonnel.

　　Extensiveexperienceinfacilitatingoperationalprocedures,Respondtocustomercomplaints;

resolveproblemelements;

interactwithcreditdepartmenttoascertaincustomeraccountstatus.Handlesourcingofvendors,contractnegotiation,purchasing,correspondence,accountadjustmentsandinventorycontrol.

　　Exceptionalcommunication/interpersonalandorganizationalskills.

　　EXPERIENCE

　　1989-PresentOXBRIDGE,INC.

　　Interfacewithmerchandisingpersonnel,atalllevels,andprovidetechnicalinformationoncompanyproductsandservices.

　　Interactwithcustomers,providingadviceintheselectionofproducts.Monitorproductiontoensurerealizationofcustomerspecifications.

　　Collaboratewithcontractingmerchandisersforcontractnegotiationonsupplies.Conductextensivematerialscostingprocesses.

　　Coordinatedeliveryschedulesandmonitordeliverypersonnel.

　　OrganizepromotionaldemonstrationactivitiesforhomeandHewYorkmarketingoffice.

　　Respondtoandresolvecustomercomplaints.

　　Manageofficeoperationsandproducecorrespondence.

　　Controlstockandconductpurchasingprocedures.

　　Assistsalesdepartmentinestablishingclientbase/salesterritories.

　　EDUCATION

　　1993-PresentPROPHETJUNIORCOLLEGE

　　AssociateDegreeProgram

　　ComputerOperationsProgram:

Lotus1-2-3,DatabaseIII,Typing,Word-processing（Multimate）,BusinessMath,SpeechCommunication,IntroductiontoComputersandEnglishComposition.

　　Notice

　　Backgroundsummaryaccentuatescandidate\'

sacquiredprofessionalskillsandimpressivetrackrecord.

　　Listingrelevantcoursesaddsweighttocandidate\'

seducationalcredentials.

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