商务英语视听说116单元.docx
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商务英语视听说116单元
-CAL-FENGHAI.-（YICAI）-CompanyOne1
商务英语视听说1-16单元
商务英语视听说
Unit1
PartIListeningandSpeaking
Task1
Q1.
IamgraduatinginJunefromABCUniversityandmymajorishotelmanagement.Iamanoutgoing,energeticperson.Ienjoyteamworkverymuch.Aspartofmydegreeprogram,Ineededto finishdifferentprojectswithmyteammates.Ipossessexcellentinterpersonalskillsandaverypositiveattitude.Mycareeraspirationistobecomeasuccessfulhotelier.DuringmyinternshipattheGrandHyatt,Iworkedasareceptionist.Mydutiesincludedofferingfriendlyandefficientcheck-inandcheck-outservicetoguests,answeringphonecalls,takingandpassingonmessagestoguests,IfindthatifIcanmaketheguestshappy,Iwillbeveryhappy,too.
Q2.
Ireceivedhonorsinseveralschool-wideEnglishandcomputercontests.Ienjoyworkingwithpeoplefromdifferentbackgrounds.Iamgoodatcommunicating,organizingandcoordinating.Ifsomethingblocksmypath,Iwilllookforasolution.Inevergiveupeasily.
SometimesIreceivecommentsthatIneedtoimproveintheareaoffiling.Iamnowtryingtoimprovebylearningfromothers.
Q3.
Interestandcareerdevelopmentaretwoofmycriteriainchoosingajob.Interestisthebestmotivation.Ilovethehotelbusiness,soIwilldefinitelydevotemyselftoit.Moreover,highjobsatisfactioncanbeattainedwhenthejobiswhatIaminterestedin.
Careerdevelopmentisveryimportantfor mewhenchoosingajob.FromwhatIknow,Shangri-Laprovidesequalcareeradvancementforallstaff.Thejobrotationplanandindividuallytailoredtrainingprogramarereallyexcitingandhelpfulforyoungpeoplelikeme.
Task2
Isthatyourwife,Mr.CarterSheissobeautiful.
Avoidaskinginterviewerpersonalquestionsormakingpersonalcomments.
Couldyoutellmehowmuchthenewjobpays?
Theinterviewermightinferfromthesequestionsthatyouareonlyinterestedinyourownneedsandnotthoseoftheircompany.Waituntiltheemployerraisesthesesubjectstodiscussthem.
Whataboutthepaidholidays,insurance,andthingslikethat?
Howmuchtimewillittakeformetobepromotedhere?
ButinwhichcitiesdoyouhaveyourbranchesAndwhereisyourcompanybased
Itisalsounwisetoaskaboutthingsyoushouldhavealreadyknown.Youareonlytellingtheinterviewerthatyouhaven'tdoneyourhomework.
PartIILanguageFocus
Name:
CaiNing
Personality:
serious-minded;calm;humorous;easy-going
Strengths:
theabilitytoworkwithalltypesofpeople
Weakness:
perfectionist;impatient
Workexperience:
sixyears’financialindustryexperiencewithseveralcompanies;twoyears’experienceinaninvestmentbank
Qualification:
graduatedfromPekingUniversityin2001majoringinaccounting;fluentEnglish;bookkeepingandaccountingproficiencyinEnglish.
Reasonsforleavinglastjob:
wanttofindajobthatischallenging.
Questionsaboutthejob:
WouldIbeabletoworkabroadinoneofyouroverseasbranches?
PartIIIViewingandSpeaking
Video1
Reasonsforjoiningthecompany
ItisoneoftheleadinginternationalconsultantcorporationswhichcametoChinaafterChinaenteredWTO.Workinginthiscompanywouldgivehimthebestchancetousewhathehaslearnedatuniversity.
Relevantworkexperience
HewasinvolvedinafactoryrestorationinNanjing.
Questions
ArethereanyopportunitiesforChineseemployeestobetransferredtotheheadofficeinNewYorkorotherbranchofficesaroundtheworld?
Resultoftheinterview
ChenBowillbenotifiedofthefinaldecisionbyFriday.
Video2
1. F T F F T
2. 1）SalesManager
2）Five
3）BrandManager
4）biscuits
5）BusinessAdministration
6）oralEnglish
IVCaseAnalysis
Hint:
Sheisnotlikelytogetthejobbecauseshedidpoorlyinthejobinterview.
Thingswentwrong:
1.Usefillerwords（“youknow”）toomanytimes.
2.Bad-mouthformeremployer.
3.Inappropriateanswerstointerviewer’squestions,eg,“Iwouldratherliketoestablishmyowncompany”
4.Askinappropriatequestions,eg.“CanItaketimeoffforvacation”
5.Self-conceit—“Ihavenoweakness”.
6.Toomuchemphasisontravel.
ScriptsUnit2
PartIListeningandSpeaking
Task1
1）Ihaven’tseenyouforyears.
2）Whatdoyoudonow?
3）I’mintheResearchandDevelopmentDepartment.
4）Iknewyou’ddosomethingverychallengingandcreative.
5）Isometimesstayintheofficeafterworktodealwithunfinishedtasks.
6）Iamstilltheaccountantofthatcosmeticscompany.
Task2
1）personnelmanagement
2）developingmarkets
3）planning
4）execution
5）salestargets
6）teamperformance
7）customerbase
8）customersatisfaction
9）selecting,developingandmanaging
10）cost-effective
11）ontime
12）ofgoodquality
13）humanandmaterialresources
14）trainingneeds
15）continuousimprovement
PartIIViewingandSpeaking
Video1
1.CarolineClinton:
financialaccounts
LucyWhite:
dataprocessing
AdaBalck:
managementaccounts
2. Administration;Marketing;Engineering;ProjectPreparation;Accounting
Video2
1. self-employedentrepreneur,buyer,LineSupervisor,AdvertisingExecutive,PublicRelationsManager
2.
NamesLikesDislikes
Jerome makingalotmoremoney;havinglotsofindependenceindoingthingsfeelingtiredsometimes
Robinhavingbeentoalotofplacestoomuchtraveling;havingverylittletimeto
spendwithhisfamily
Colingoodsalaryandbenefitsnoisyworkenvironment;seldomhavingthe
opportunitytogoout
Franknewchallenges;alotofexperience
Janet meetingalotofnew&interestingpeopleoftenhavingdinnerpartiesintheevening;havinglittletimewithherfamilyandbaby
Unit3
PartIWarm-up
1）ensuresmoothbusinesscommunication
2）thepurposeofyourcall
3）allthedocumentsyou’llneed
4）scheduleaspecifictime
5）alldistractions.
6）confirmthatyouhaveunderstoodeachpoint.
7）interruptions.
8）strongaccent.
9）yousoundpoliteandagreeable.
10）theoptionalchoicemethod,
11）lengthycalls.
12）smilewhileyouaretalking.
PartIIListeningandSpeaking
Task1
FFTTFTFF
Task2Leavingamessage
MessageNote
To:
LouisePaulson
From:
PaulJackson
Phone:
979-326-8965
Message:
RingbacktohimabouttheordertheyplacedlastFriday.Theyhavetomakesomechangestotheorder.It’surgent.
Takenby:
Roy
PartIIIViewing&Speaking
Video1
1. FFTTF
2. Message1）Willyoutellhimthatwe’vejustreceivedyoursampleofthenewassemblycoffeetableandarequitehappywithit?
Message2）PleasetellMr.Matthewswe’requitehappywiththequalityanddesignofthetable,butthepriceistoohigh.Weneedsomenegotiationonit.
Message3）PleaseinformMr.MatthewsthatIwon’tbeabletogettoyourcompanyearlyonSaturdaybecauseoftherailstrike.Iprobablywon’tarriveuntilthatafternoon.
Video2
1.
1）A2）C3）C4）C5）B6）C
2.
1）“Holdon,please.I’llconnectyou.”
2）“I’mafraidyou’vedialedthewrongextension.”
3）“Oh,sorrytohaveinterruptedyou.CanyougivemeHenryMiller’sextension,please”
4）“I’mverysorry,Ididn’tnoticethat.I’llputyouthroughrightnow.Pleasewaitaminute.”
5）“It’smeagain—Ms.Mandel.I’mstillhavingtroublegettingthroughtoHenryMiller…Canyouhelp”
6）“Oh,I’mterriblysorryforthetrouble.”
Unit4
Task1
1
Formal
*Goodafternoon,I’dliketocallthemeetingtoorder.
*Firstofall,let’sdiscuss…
2
Informal
*OK,everyoneishere…
*So,whydon’twestartwith…
3
Informal
*Right,youknowwhywearehere.
*Maybeweshoulddoitlikethis…
4
Formal
*WelcometoBCG,andtowhatIamsurewillbethebeginningofamajornewalliance.
*Todayourpurposeisto…
5
Informal
*Right,let’sgetdowntobusiness…
*Isuggestwedealwiththat…
6
Formal
*Well,gentleman,it’sapleasuretobeheretoday…
*I’dliketostartwith…
Task2
1）Arriveatthemeetingaheadofschedule.
2）Considerusingataperecorder.
3）Useaconsistentformat.
4）Followtheagenda.
5）Beconcise.
6）Listspecificoutcomes.
7）Afterthemeeting,writeameetingreportfromyournotes.
PartIIViewing&Speaking
Video1
FFFTF
Video2
1）Tofigureoutthereasonforthesalesdropandtheactionstobetaken.
2）Thesalespeoplearenotverymotivated.
3）No,becausethesalesquotasareprettyhigh.
4）Heproposestolowerthequotas.
Unit5
PartIListeningandSpeaking
Task1
CBBCA
Task2
1）dailyroutineintheoffice
2）whetherthevisitorhasanappointmentornot
3）greetthevisitor
4）thevisitor’sname,titleandposition
5）apologizeandmakesomesuggestions
6）expressregretandexplainwhy
7）date,time,nameandthefirmthevisitorworksfor.
8）considerateandwarm
9）keepthevisitorfullyinformedofthesituation.
PartIIViewingandSpeaking
Video1
1）Georgeistravellingonbusiness.
2）Hewillstayforaboutaweek.
3）Hehasbeeninvitedtoattendthetradefairbyhisbusinessassociates.
4）Hislaptopcomputerisinthebag.It’sduty-free.
5）No,goodforpersonaluseratherthancommercialusearenotsubjecttoduty,andtheyarewithinthelimit.
Video2
1.F 2.T 3.F 4.F 5.F
6.F 7.T 8.F 9.T 10.F
Unit6
PartIListeningandSpeaking
Task1
1.wearehiringfor
2.businesssoftwareandconsultingservices
3.4,000
4.largecorporations
5.90milliondollars
6.prettyfast
7.29
8.alargeprojectforabank
Task2
CompanyProfile
1）MonicaLi
2）ManagerofthePRDepartmentofOracleChina
3）enterprisesoftwarecompanyintheworldthefirst
4）globalsoftwaregiantinChina
5）1977
6）California
7）42,000
8）11billiondollars
9）1989;set
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