各种情况的询盘回复大汇总.docx

各种情况的询盘回复大汇总.docx

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各种情况的询盘回复大汇总

询盘的回复原则如下：

1、回复及时（给买家发送询盘的24小时内是黄金时间）

2、内容专业（清晰、简洁、完整）

3、格式规范（别忽略问候语，结束语等细节）

01

回应买家砍价

Dearx,

Thankyouforyourinterestsinmyitem.

Iamsorrybutwecan’tofferyouthatlowpriceyou askedfor.

Wefeelthatthepricelistedisreasonableandhasbeencarefullycalculatedandle**esmelimitedprofitalready.

However,we’dliketoofferyousomediscountson bulkpurchases.

IfyourorderismorethanXpieces,wewillgiveyoua discountofxx%off.

Pleaseletmeknowforanyfurtherquestions.Thanks.

Sincerely,

（name）

02

客户催促下单，但产品的库存不多

DearX,

Thankyouforyourinquiry.

Yes,weh**ethisiteminstock.Howmanydoyouwant?

Rightnow,weonlyh**eXlotsoftheXcolorleft.Since theyareverypopular,theproducthasahighriskof sellingoutsoon.Pleaseplaceyourorderassoonas possible. 

Thankyou!

Bestregards,

（name）

03

客户所要产品断货

DearX,

Wearesorrytoinformyouthatthis itemisoutofstockatthemoment.Wewillcontactthefactorytoseewhentheywillbe**ailableagain.Also,wewouldliketo recommendtoyousomeotheritemswhichareofthe samestyle.Wehopeyoulikethemaswell.

Youcanclickonthefollowinglinktocheckthemout.

http:

//www.…

Pleaseletmeknowforanyfurtherquestions.Thanks.

BestRegards,

（Yourname）

04

由于周末导致回复不够及时,先表示歉意

（因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。

）

DearX,

Iamsorryforthedelayedresponseduetothe weekend.

Yes,weh**ethisiteminstock.Andtoshowour apologyforourdelayedresponse,wewillofferyou10%off.

PleaseplaceyourorderbeforeFridaytoenjoythis discount.

Thankyou!

Pleaseletmeknowifyouh**eanyfurtherquestions.

Thanks.

BestRegards,

（Yourname）

05

提醒买家尽快付款

1）DearX,

Weappreciatedyourpurchasefromus.

However,wenoticedyouthath**en’tmadethe paymentyet.

Thisisafriendlyremindertoyoutocompletethe paymenttransactionassoonaspossible.Instant paymentsareveryimportant;theearlieryoupay,the sooneryouwillgettheitem.

Ifyouh**eanyproblemsmakingthepayment,orifyoudon’twanttogothroughwiththeorder,pleaseletusknow.Wecanhelpyoutoresolvethepayment problemsorcanceltheorder.

Thanksagain!

Lookingforwardtohearingfromyousoon.

BestRegards,

（Yourname）

2）DearX,

Weappreciateyourorderfromus.Youh**echosenoneofthebestsellingproductsinourstore.It'sverypopularforitsgoodqualityandcompetitiveprice.Rightnow, weonlyh**eXlotsoftheXcolorsleft.Wewouldliketoinformyouthatthisproducthasahighriskofselling outsoon.

Wenoticedthatyouhadn’tfinishedthepayment processfortheorder.We’dliketoofferyoua10% discountonyourorder,ifyoupurchasenow,toensure thattheproductdoesn’tsellout.Wewillshipyour orderwithin24hoursonceyourpaymentisconfirmed. Ifyouneedanyhelporh**eanyquestions,pleaseletusknow.

BestRegards,

（yourname）

PS:

WeareoneofthebiggestsuppliersonDhgate.Withmorethan3years’experienceinworldtrade,weareabletoprovidethebestprices,thehighest qualityandthesuperiorservice.Weinspectour productsbeforeshippingthemoutandprovidea1yearwarrantyforallproducts.Wepromisetogiveyouafull refundiftheproductsarenotasdescribed.

Ifyouh**eanyquestions,pleasecontactus;weare happytohelpyou.

06

关于支付，选择escrow，提醒折扣快结束了

HelloX,

Thankyouforthemessage.Pleasenotethatthereare only3dayslefttoget10%offbymakingpaymentswithEscrow（creditcard,Visa,MasterCard,moneybookersorWesternUnion）.Pleasemakethepaymentassoonas

possible.Iwillalsosendyouanadditionalgifttoshowourappreciation.

Pleaseletmeknowforanyfurtherquestions.Thanks.

Bestregards,

（Yourname）

07

合并支付及修改价格的操作

DearX,

Ifyouwouldliketoplaceoneorderformanyitems,pleasefirstclick"addtocart",then“buynow”,and checkyouraddressandorderdetailscarefully

beforeclicking“submit”.Afterthat,pleaseinformme,andIwillcutdownthepricetoUS$XX.Youcanrefreshthepagetocontinueyourpayment.Thankyou.

Ifyouh**eanyfurtherquestions,pleasefeelfreeto contactme.

BestRegards,

（Yourname）

08

说明海关税的一些情况

DearX,

ThankyouforyourinquiryandIamhappytocontact you.

Iunderstandthatyouareworriedaboutanypossible extracostforthisitem.Basedonpastexperience, importtaxesfallsintotwosituations.

First,inmostcountries,itdidnotinvolveanyextra expenseonthebuyersideforsimilarsmallorlow-costitems.

Second,insomeindividualcases,buyersmightneedtopaysomeimporttaxesorcustomschargesevenwhen theirpurchaseissmall.Astospecificrates,please consultyourlocalcustomsoffice.

Iappreciateforyourunderstanding!

Sincerely,

（Yourname）

09

订单超重导致无法使用小包免邮的回复

DearX,

Unfortunately,freeshippingforthisitemisun**ailable;Iamsorryfortheconfusion.

FreeShippingisonlyforpackagesweighinglessthan 2kg,whichcanbeshippedviaChinaPostAirMail.However,theitemyouwouldliketopurchaseweighsmore than2kg.

Youcaneitherchooseanotherexpresscarrier,suchas UPSorDHL（whichwillincludeshippingfees,butwhicharealsomuchfaster）.Youcanplacetheorders separately,makingsureeachorderweighslessthan 2kg,totakeadvantageoffreeshipping.

Ifyouh**eanyfurtherquestions,pleasefeelfreeto contactme.

BestRegards,

（Yourname）

10

已发货并告知买家

DearX,

Thankyouforshoppingwithus.

Weh**eshippedoutyourorder（orderID:

xxx）onFeb. 10thbyEMS.Thetrackingnumberisxxx.Itwilltake 5-10workdaystoreachyourdestination,butplease checkthetrackinginformationforupdatedinformation.Thankyouforyourpatience!

Ifyouh**eanyfurtherquestions,pleasefeelfreeto contactme.

BestRegards,

（Yourname）

11

因为物流风险，卖家无法向买家国家发货时给出的回复

DearX,

Thankyouforyourinquiry.

Iamsorrytoinformyouthatourstoreisnotableto provideshippingservicetoyourcountry.However,if youplantoshipyourorderstoothercountries,please letmeknow;hopefullywecanaccommodatefuture orders.

Iappreciateforyourunderstanding!

Sincerely,

（Yourname）

12

物流遇到问题

DearX,

Thankyouforyourinquiry;Iamhappytocontactyou.

Wewouldliketoconfirmthatwesentthepackageon 16Jan,2012.However,wewereinformedpackagedid notarriveduetoshippingproblemswiththedelivery company.Weh**ere-sentyourorderbyEMS;thenew trackingnumberis:

XXX.Itusuallytakes7daystoarrivetoyourdestination.Weareverysorryforthe inconvenience.Thankyouforyourpatience.

Ifyouh**eanyfurtherquestions,pleasefeelfreeto contactme.

BestRegards,

（Yourname）

13

如果买家希望提供样品，而贵公司不支持样品时，可以这样回复

DearX,

Thankyouforyourinquiry;Iamhappytocontactyou.

Regardingyourrequest,Iamverysorrytoinformyou thatwearenotabletoofferfreesamples.Tocheckoutourproductswerecommendorderingjustoneunitof theproduct（thepricemaybealittlebithigherthan orderingbylot）.Otherwise,youcanorderthefull quantity.Wecanassurethequalitybecauseevery pieceofourproductiscarefullyexaminedbyour 

workingstaff.Webelievetrustworthinessisthekeytoasuccessfulbusiness.

Ifyouh**eanyfurtherquestions,pleasefeelfreeto contactme.

BestRegards,

（Yourname）

希望以上的模板可以给各位小伙伴一些帮助，让大家在工作中能更快更好回复客户，拿下更多的订单！