客房服务.docx
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客房服务
SectionOneShowTheGuesttoHis/HerRoom
1.Filltheblacks
Bellboy:
__________，sir？
Visitor：
Yes，that'severything．
Bellboy：
Followme，please．
Visitor：
Thanks．
Bellboy：
Hereweare，sir．Here'sthelight______．
Visitor：
Fine．
Bellboy：
Here'stheclosetandthere'sthebathroom．
Visitor：
Great！
Iwanttowashup．
Bellboy：
_____________,sir？
Visitor：
No,thanks．IthinkI'mOK．
Bellboy：
Well,_______________,pleasecallroomservice．
Visitor：
Thankyou．Hereyouare．
2.Translatethefollowingparagraphs
1.Ourhotelisamoderngardenhotelof5stargradeconsistingofagroupofthree－storiedoctagonalbuildings．Thehotelpossesses299international－standredoublerooms，24suitesand6deluxesuites．Allofthemarewell－furnished．
2.AvailableatthehotelisavarietyofChinese，JapaneseandWesternfoodrestaurants，inadditiontoacompletesetofservicefacilitiesincludingballroom，physicalfitnesscenter，billiardroom，beautysalon，sauna，swimmingpool，bar，shoppingarcadeandtaxiservice，etc．
3.YoucangetitfromtheReceptionDesk．Ifyoudon'tmind，I'llcomeupagainandofferyouone．
SectionTwoCleaningTheRoom
1.Fillingthefollowingdialogue
（TheTurn-downService）
A：
Goodevening，madamandsir．MayIdothe_______foryounow？
B：
Oh，thankyou．Butyousee，wearehavingsomefriendsover．We'regoingtohaveasmallpartyhereintheroom．Couldyoucomebackinthreehours？
A：
Certainly，madam．I'lltellthe______staffknow．Theywillcomethen．
B：
That'sfine．Well，ourfriendsseemtobealittlelate．Wouldyoutidyupabitinthebathroom？
I'vejusttakenabathanditisquiteamessnow．Besides，pleasebringusabottleofjustboiledwater．We'dtreatourgueststotypicalChinesetea．
A：
Yes，madam．I'll______________________．
B：
OK．
A：
（Havingdoneallonrequest）It'sgrowingdark．Wouldyoulikemetodrawthecurtainsforyou，sirandmadam？
C：
Whynot？
Thatwouldbesocozy．
A：
MayI_______thelightsforyou？
C：
Yes，please．I'dliketodosomereadingwhilewaiting．
A：
Yes，sir．____________________________？
C：
Nomore．You'reasmartgirlindeed．Thankyouverymuch．
A：
___________________．Goodbye，sirandmadamanddohaveaverypleasantevening．
2.Translatethegivensentences
1）如果您愿意，现在就可以打扫。
2）我是客房的，可以进来吗？
3）当然可以，女士。
我会转告夜班服务员。
4）您还有什么事要我做吗？
5）乐意效劳。
6）你能不能过3小时再来整理？
SectionThreeLaundryService
1.CompletetheDialogue
Dialogue1
（ExpressService）
（A:
LaundryclerkB:
MrsBell）
A:
______________,madam?
B:
Couldyousendsomeoneupformylaundry,please?
Room908,Bell.
A:
Certainly,MrsBell.A______willbeupinafewminutes.
B:
Good.IalsohaveasilkdresswhichIdon'tthinkiscolor-fast.Willthecolorruninthewash?
A:
We'll________dress.Thenthecolor_______.
B:
You'resure?
Good！
Andtheliningofmyhusband'sjackethascomeunstitched.Itmighttearoverfurtherwhilewashing.
A:
_______________,madam.We'llstitchitbeforewashing.
B:
That'sfine.Now,whencanIhavemylaundryback?
A:
Usuallyittakes___________.Butwouldyoulikeexpressserviceorsame-day?
B:
Whatisthedifferenceinprice?
A:
Wecharge50%morefor_____,butitonlytakes5hours.
B:
Andforsame-day,willIgetthedressandskirtbackthisevening?
A:
Yes,madam.____________willbemadebeforesixo'clock.
B:
I'llhaveexpressthen.
Dialogue2
A:
___________?
B:
Yes.Ihavesomelaundrytobedone.
A:
Certainly,sir._________________,please?
B:
MayIuseyourpen?
A:
Sure.____________.
B:
Thanks.Oh,Idon'twanttheseshirtsstarched.
A:
Nostarch.Iunderstand,sir.
B:
AndalsoI'dlikethissweatertobewashedbyhandincoldwater.Itmightshrinkotherwise.
A:
____________,Isee.
B:
Whenwilltheybeready?
A:
Wewill_____________________.
B:
Fine,Thanksalot.
2.Translate
1）对不起，请问有没有要洗的衣服？
2）洗衣房服务员来这儿收要洗的衣服了。
3）如果您有衣服要洗，请放在浴室门后的洗衣袋里。
4）请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。
5）我们将干洗这条裙子
6）不过，您是要快洗服务还是当日取？
7）熨烫
8）干洗
9）不退色
SectionFourRepairing
1.Fillingtheblacks
Dialogue1
A:
Excuseme,MrBell.______________?
B:
Ah,I'mafraidthere'ssomethingwrongwiththeTV.Thepictureiswobbly.
A:
I'msorry._______________?
B:
Ok,yousee.
A:
（Triestofixit,butinvain）I'llsend_________________.Wecanhaveitre-paired.Please_____________,Mr.Bell.（Sheleavestheroom.Tenminuteslater,thereisaknockonthedoor.）
Electrician（E）:
MayIcomein?
B:
（Opensthedoor）Howdoyoudo?
E:
___________?
TheTVsetisnotworkingwell.Isthatright,Mr.Bell?
B:
No,itisn't.
E:
________________.（Finishestherepairingandchecksotherelectricfacilitiesintheroom）MrBell,everythingisOKnow.
B:
Whatefficiency！
Thanksalot.（Takingoutsomefee）Thisisforyou.
E:
Oh,no.Wewon'taccepttips,butthankyou,anyway.Wewishyouanicestaywithus,MrBell.
Dialogue2
Guest:
Excuseme,butcouldyoudosomethingabouttheairconditioninginmyroom?
FloorClerk:
Yes,sir._____________?
Guest:
There'snocoldaircomingoutfromthesirconditionerandthecontrolknobdoesn’twork.
FloorClerk:
Isee.I'llreportittothemaintenance.Weapologizefor_________________.Anythingelse,sir?
Guest:
Yes.DoyouhavelargeslippersthantheonesIhaveinmyroom?
Theyaretoosmallforme.
FloorClerk:
I'mnotreallysure,sir.ButI'lltryandsee___________.
Guest:
Onemorething,Ialsoneedacouplemoreofhangers.
FloorClerk:
I'll___________rightaway.Isfourenough?
Guest:
Yes,that'smorethanenough.Thankyou.
2.Translate
1）房间里的抽水马桶好像出了点毛病。
2）我们会马上派人来修的。
3）抽水马桶不放水了。
4）让我看看。
噢，堵住了。
5）有个零件要换了。
我片刻就来。
6）很抱歉，我可以看看吗？
7）我去请维修部的电工来。
8）请稍等几分钟。
9）设备工具（常用复数）
SectionFiveSpecialNeed
1.Completethedialogue
A:
Goodevening,ma'am.__________?
B:
Yes.Thelightinthisroomistoodim.Pleasegetmeabrighterone.
A:
Certainly,sir.DoyoumindifImoveyourthings?
B:
Oh,no.Goahead.
A:
Thankyou...__________,now?
B:
It'smuchbetternow.Thankyou.
A:
You'rewelcome.And____________,pleaseletusknow.
B:
Ah,yes,theroomistoocoldforme.IfeelrathercoldwhenIsleep.Canyouturnofftheair-conditioning?
A:
（Checks）Theair-conditioningisalready_______,ma'am.
B:
MaybeI'mgettingacold.
A:
Wouldyoulikean________blanket?
B:
OK.Andwouldyoupleasegetmesomehotwater,too?
IthinkIneedtotakesomemedicine.
A:
Certainly,ma'am.I'llberightback…hereis________foryou.____________?
B:
No,thanks.
A:
Goodnight,ma’am.
2.Translatethefollowingsentences
1）我何时退房呢?
2）明早你是否能帮我将行李拿到大厅?
3）那么，我将在7点50分到你的房间。
4）明早，请将行李放在你的门口。
5）请送给我一壶咖啡（热水）。
6）请送给我一些冰块和水。
7）冷气（电视、灯）无法开启。
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