初级商务英语口语.docx
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初级商务英语口语
新东方在线[/www.TOL]网络课堂电子教材系列
1
初级商务英语口语
CONTENT
LessonOne自我介绍
（Self-Introduction）
LessonTwo更多了解
（EffectiveQuestionandAnswerTechniques）
LessonThree电话技巧
（Westerntelephoneetiquette）
LessonFour制定日程
（Settingagendaformeetings,travelandevents）
LessonFive安排事物
（Inviting,accepting,declining,offering,refusing）
LessonSix商业用餐
（Translationsonfoods,showingopinions）
LessonSeven工作之余
（Choosinganddevelopingtopicsofconversation）
LessonEight工作面试
（Jobinterview）
LessonNine办公自动化
（OfficeAutomation）
LessonTen商业会议
（AttheMeeting）
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2LessonOne自我介绍（Self-Introduction）
Welcoming
Onbehalfof…,I’mverygladtowelcomeyou…
It’sapleasuretoseeyouhere.
Welcometo…
Thankyouforcomingallthisway.
SelfIntroduction
Pleaseletmeintroducemyself.I’m…
Howdoyoudo?
Mynameis…
MayIintroducemyself?
I’m…
It’sapleasuretomakeyouracquaintance.Mynameis…
Third-partyIntroduction
It’smypleasuretointroduceyouto…
I’dliketointroduceyouto…
A,letmeintroduceyouto…
A,I’dlikeyoutomeet…
A,Idon’tbelieveyou’veevermet…
Thisis…He’sinchargeof…
Helooksafter…
He’sour…Director/Manager.
Offering
Letmegetyouacoffee.
Wouldyoulikeacoffee?
Letmetakeyourcoat.
Smalltalktopics
Travel
How’syourflight?
Howdoyoulikeourcity?
Isthisyourfirstvisitto…?
Didyouhaveagoodtrip?
Wasiteasytofindhere?
Weather
It’sabeautifulday,isn’tit?
Iheardit’sgoingtorainthisafternoon.
Myflightwascancelledbecauseoftheheavysnow.
Therewillbeastormtomorrow.
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3Finallywe’vegottenabeautifulday.
Ihatethesummershere.There’stoomuchrainandit’susuallyveryhot.
I’maspring/summer/autumn/winterperson.
Cold,isn’tit?
I’mfreezing.
It’slovely/sunny/warm.
Itwasdismal/cloudy/cold/damp/wet/stormy/windy.
Accommodation
How’syourhotel?
It’sverycomfortable/convenient/luxurious.
Theserviceisexcellent.
It’srathernoisy/dirty.
Theserviceisratherslow.
Theroomsareabitcramped.
SampleDialogue
A:
WelcometoABC.I’mJohnSmith.Ilookaftertheaccountingdepartmenthere.
B:
Nicetomeetyou.MynameisSusanWong.
A:
Nicetomeetyou,Susan.Howwasyourtrip?
B:
Slow.Itwascaughtinawfultraffic.
A:
Sorrytohearthat.Anyway,haveyoucheckedin?
B:
Yes.
A:
EverythingOK?
B:
Fine.
A:
Sohowdoyoufindourweather?
B:
It’shot.WhenIlefthome,itwasonlytendegrees.
LessonTwo更多了解（EffectiveQuestionandAnswerTechniques）
Greetings
Goodmorning/afternoon/evening.
Howareyoudoing?
How’severythinggoing?
Howhaveyoubeen?
Whathaveyoubeenuptolately?
What’snew/cooking/grilling/goingon?
Hi/Hey/What’sup!
Responses
I’mdoingverywell.Thankyou.Howaboutyourself?
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4Okay/Notbad/Allright.Howareyou?
Great!
Thanks.Whataboutyou?
Couldn’tbebetter!
You?
Sameol’.
Awful./Couldn’tbeworse.
Jobs
Whatdoyoudo?
I’mateacher/lawyer/nurse.（profession）
Iworkinfinance/wastemanagement/showbusiness.（fieldofbusiness）
I’minmarketing/humanresource/executiveadministration.（function）
IworkfortheABCCorporation.（employer）
Iworkformyselfatthemoment.（self-employed）
Ilookafterthechildren./I’mahomemaker.
I’mbetweenjobsrightnow.（unemployed）
Howlonghaveyoubeenwiththem?
Howdoyoulikeit（yourjob）?
How’sbusiness?
Family
Areyoumarried?
Whatdoesyourhusband/wifedo?
Doyouhaveanykids?
Howoldarethey?
Aretheyatschool/atcollege/working?
Dotheystillliveathome?
Sparetime
Whatdoyoudointheevenings/onweekends?
Wheredoyouspendyourholidays?
Whatdoyoudoinyousparetime?
Doyoulikemovies/gardening/sport/cooking?
Origins
Wheredoyoucomefrom?
Wheredidyourfamilycomefrom?
Wherewereyoubroughtup?
HowyoungwereyouwhenyoumovedtoNewYork?
WhichpartofChinawereyoubornin?
SampleDialogue
A:
Whatdoyoudo?
（question）
B:
I’mself-employed.（answer）
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5A:
That’sgreat!
Ialwayswanttodothat.（comment）
B:
Well.It’saveryhardjobtoo.（addedinformation）
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6LessonThree电话技巧
（makingandansweringphonecalls,westerntelephoneetiquette）
Answeringthephone
Hello!
Goodmorning.GrantHotel.Reception.SusanParkspeaking.HowmayIhelpyou?
SusanPark’sOffice.
SusanPark/Susan/Park.
MayIknowwho’scallingplease?
MayIknowwhatthisisinreferenceto?
Askingtospeaktosomeone
May/Could/CanIspeakto/withDr.Smithplease?
ThisisJohnGreenspeaking.
I’dliketospeaktoDr.Smithplease.ThisisJohnGreen.
ThisisJohnGreenfromABC.IsDr.Smithin,please?
IsSusanthere?
Dr.Smithplease.
I’mwith…andIneedtotalkwith…about…
I’mrepresenting…MayIspeakwith…,please?
Askingsomeonetowaitforamoment
WouldyoumindholdingaminutewhileItrytofindher?
Couldyouholdon,please?
Pleaseholdonforasecond.
One/Justamoment,please.
Hangon.I’llgethim.
Justasecond.
Onemoment,please.I’llseeifhe’sin.
Askingthecallertoleaveamessage
I’msorrybuthe’snothererightnow.MayItakeamessageorwouldyouliketo
callbacklater?
I’msorrybuthetiedup/busy/occupied/inameetingnow.Wouldyouliketohave
himreturnyourcall?
I’mafraidhecan’tcometothephone/speaktoyou/takethecallatthismoment.
Couldyoucallbackinafewminutes/later/inalittlewhile?
I’msorryhe’snotansweringthephone.Perhapshesteppedoutforamoment.May
Ihavehimreturnyourcall?
Transferringinformation
Couldyourepeatthat,please?
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7Couldyousayitonceagain?
Canyousayitlouder/slower?
Haveyougotthat?
Couldyoupleasespellit?
Anythingelse?
Wouldyoulikemetoreadittoyouagain?
LetmerepeattoseeifIgetit.
LessonFour制定日程
（settingagendaformeetings,travelandevents）
Makingappointment
I’mcallingtomakeanappointmentwithyoufornextMonday.
Iwonderifitwouldbeconvenienttomeetyoutomorrow.
WoulditbeconvenientifIcallonyoutonight?
CouldyouarrangeanappointmentwithMr.Greenforme?
I’dliketodropbytomorrowtotalkoverourplan.
IlookforwardtoseeingyouatyourofficeonJuly18.
Canyousqueezeinsometimeformenextweek?
Suggestingatime
Canyoumakeitat3:
00onMonday?
Will9:
00bealright/okaywithyou?
Howabout/whatdoyouthinkof3:
30?
Let’ssayabout9istomorrow?
Anytimebefore6p.m..
AnytimeexceptMondaywillbefine/okay/allrightwithme.
I’mavailablefrom9:
00to3:
00.
Makingenquiresaboutflights
IhaveanenquiryabouttheflightstoLondononSaturday.
HaveyougotanymorningflightsonSundayfromBeijingtoNewYork?
Isitanon-stopflight?
Howlongwilltheflighttake?
What’sthefareforaone-way/roundtriptoShanghai?
Whendoestheflightdepart/leave?
Whenisthedeparture/arrivaltime?
Isthereadiscountforanightflight?
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8Canyouputmeonthewaitinglist?
WhattimeamIsupposedtocheckin?
Bookingtickets
I’dliketobookabusinessclassticketonUnitedAirlineFlight518toBoston.
CanImakeareservationforamorningflightonMay3rd,please?
I’dliketostopoverinChicagoifitallright.
I’dpreferfirst/business/executive/economyclass.
Couldyoubookmeanaisle/awindowseat?
Couldyoumakearrangementforvegetarianmeals?
Confirmingandcancelingreservations
I’dliketoreconfirmmyconnectingflightreservation.
IwonderifIcouldcancelmyreservationwithUnitedAirlinestoNewYorkon
November16.
SampleDialogue
A:
Goodmorning.CanIpleasehaveyourticketandpassport?
Howmanypiecesof
luggagewouldyouliketocheckin?
B:
Justthisonepiece.CanIcarryonthisbag?
A:
Sure.I’msorry.Yourluggageis8kilosoverweight.
B:
HowmuchshouldIpayfortheexcessweight?
A:
Thechargeforexcessweightis6dollarsperkilo.
B:
GuessIdon’thaveachoice.
A:
Here’syourboardingpass,ticketandpassport.Haveagoodtrip,sir.
LessonFive安排事物
（inviting,accepting,declining,offering,refusing）
Makinginvitations
IwouldliketoinviteyoutoareceptionnextSundayatmyhome.
IwouldliketoinviteyoutodinneratthenewChineserestaurant.
Wouldyoulike/caretojoinusfordessertandcoffee?
WouldyouliketogotoNewYorkwithmenextmonth?
Iwaswonderingifyou’dliketogotothebeachonSaturday.
Iwaswonderingifyou’dliketocometodinneronTuesdayevening.
Can/Willyoumeetmeatthemallafterclassforsomeshoeshopping?
Canyoucomeovertomorrownightandwatchthegamewithus?
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9How/whataboutamovietonight?
Whydon’tyou/notjogwithmeinthemornings?
Whydon’tyoustopbyforavisitonyourwayhome?
Acceptinginvitations
Thankyouverymuch.
Thanksforyourinvitation.I’dbedelightedto./I’dloveto.
Sure.Thatwouldbefun/wonderful/great.
Whataterrificidea!
I’dreallyloveto.
Soundsgreat!
Soundslikefun!
Surething!
I’llseeyouthere.
Dinner/6:
00itis!
Whydon’twe!
Declininginvitations
Thankyou,butI’mafraidIhaveotherplansforthatnight.
Thankyou,butI’mafraidIhaveanappointmentthatday.
I’msorry.Ican’tgotothemoviewithyou.I…（excuse）
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