商务英语初级口语Word格式.docx

商务英语初级口语Word格式.docx

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提出、接受、拒绝建议

（3）制定计划和安排工作

商务会议：

安排会议日程和会议议程

商务旅行：

预定饭店房间、饭店住宿和结账、点菜、进行旅行咨询、预定机票、乘火车旅行、安排行程等

一、口语测试题型

（一）——考官口头提问（Interview）

必考话题

Hometown

Weather

Traffic

Travel

LeisureTimeandHobbies

Shopping

SportsActivities

Family

Food

FestivalsandOccasions

二、口语测试题型

（二）——小演讲（Mini-presentation）

（一）考生怎样与考官进行简单的商务交流

自我介绍结束后，考官会与考生就商务交往中的某一具体的问题进行较为具体的交谈。

这一阶段考生要通过描述（describe）、比较（compare）、解释（explain）等方式使谈话能够深入。

考官可以以不同的方式问同样的内容，考生在考前应对这些提问方式做全方位的设想。

对答案可能涉及的词汇做充分了解，如果时间充裕，最好提前准备好一份答案。

考官一般会问考生对商务活动的一些基本看法，或者给考生设定一个情景，然后让考生阐述自己的看法。

回答这样的问题考生首先应该具备一些基本的商务知识，其次才是如何用英文表达。

例如：

Supposeyouareasalesrepresentative.Yourcompanyhasdevelopedanewproductwithhighpriceandgoodquality.Howwillyoupersuadeyoucustomertobuyyourproduct?

分析：

考生首先应当知道本产品的优势在什么地方，不同的客户有什么不同的需求，产品的目标客户群有什么样的要求。

就本例而言，考官给定的信息不是很全面，具体是哪种产品没有讲清楚。

考生自己可以将它更加细化，为了便于进一步展开谈话，最好选择自己熟悉的产品。

参考答案：

Well,supposeIamasalesrepresentative.Ourcompanyhasdevelopedanewoffice-software,Ithasmorefunctionsandiseasiertousecomparedwithotherproducts.

Thefirststepofsellingourproductistodetermineourtargetcustomer.IfIamsupposedtosellthesoftwaretogovernments,corporations,orinstitutions,thehighquality,multi-functionandall-roundafter-saleservicewouldbethefirstprioritytothesecustomers.Theyarelesssensitiveinpricethantheindividualbuyers.I’lltrymybesttoletthemknowoursoftware’sdistinctadvantageovertheothers’.Ifindividualsaremytargetcustomers,theywillpaymoreattentiontotheprice.Ofcourse,itisnoteasytotalkthemintobuying.Thebestpolicy,Ithinkistoassurethemthattheygettheproductwithbestquality-priceratio.

（二）口试第二部分的测试要求

测试要求：

每位考生做一个简短的演讲，大约一分钟。

在演讲前每位考生都会在一张纸上看到两个题目，考生可以从中选自一个并有一分钟的时间做准备。

在演讲完毕后，另一位考生可以就这个演讲提一两个问题。

测试目的：

看考生就一个给定的话题能否组织好一篇论点鲜明、逻辑清楚、选词得当、结构分明、长短合适的演讲。

考试要求：

Thankyou.That’stheendofthefirstpartofthetest.Inthenextpartyouaregoingtotalkonyourown.I’mgoingtogiveeachofyouacardwith2topics.I’dlikeyoutochooseonetopicandtalkaboutitforaboutaminute.Youhaveoneminutetoprepareforthis.Youareallowedtomakenotes.Allright?

Hereareyoutopics.

Interlocutorhandseachcandidateadifferenttopiccard,andsomepaperandpencilfornotes.

Chooseoneofthetopicsandpreparetotalkaboutit.Rememberyoucanmakenotesifyouwish.

Allow1minute’spreparationtime.Allcandidatespreparetheirtalksatthesametime,separately.

例一：

Whatisimportantwhenlookingforanewjob?

Location

Salary

GoodColleagues

Ithinkthatwhenlookingforanewjob,thelocationoftheorganizationisveryimportant.Thecompanyororganizationshouldbesituatedinadowntownareawithverygoodcommunicationsfacilities,forexample,goodbusandtube（undergroundorsubway）networks.Inthisway,youcansavealotoftimecommutingontheway.Also,itisimportanttohaveagoodsalary,becauseifyouarepaidaccordingtothegoingrate,youwillbemotivatedtoworkharder.Thefinalpointtoconsiderwhenlookingforanewjobisthatyoushouldhavenicecolleagues.Theyshouldbefriendlytowardsyouandhelpyougettoknowthestructureoftheorganizationandthehouserules.Theseniorstaffshouldalsohelpthenewstafftolearntheofficeroutinesandthecorrectwaysofworking.Youwillfeelmuchbetterworkinginacollaborativeteam.

例二：

Whatisimportantwhenchoosingabusinesslanguagecourse?

Cost

SizeofGroup

Qualification

Inchoosingabusinesslanguagecourse,thereareanumberoffactorstoconsider.First,youhavetothinkaboutthecost,whichshouldbereasonableandberelatedtothecontentofthecourseandthequalityofteaching.Secondly,thesizeofthegroupshouldbesmall,withnomorethan20studentstoagroup,sothateveryonecouldhavemoreopportunitiesfororalpractice.Preferably,thestudentsshouldcomefromdifferentcountriessothattheycanonlytalktoeachotherinEnglish.Also,thetrainershouldhavebothgoodknowledgeofEnglishandthebusinessworld.Thereshouldbeavarietyofclassroomactivitiesdesignedtomotivatethestudentstospeakasmuchaspossible.Finally,attheendofthecourse,thestudentsshouldhaveacertificateissuedtothem,sothattheycanprovetheirEnglishproficiencytotheirfutureemployersanduseEnglishinarealbusinesscontext.

例三：

A.Whatisimportantwhenarrangingabusinesstripabroad?

TypeofTransport

Accommodation

ContactPerson

B.Whatisimportantwhenchoosingofficestorent?

Facilities

AsamplespeechonTopicA

Interlocutor:

Allright.Now,A,whichtopichaveyouchosen,AorB?

Wouldyouliketotalkaboutwhatyouthinkisimportantwhenarrangingabusinesstripabroad?

CandidateA:

Ok.Ithinkwhenarrangingabusinesstripabroadtherearethreethingstoconsider.First,youmustchoosethetypeoftransport.Asoverseastravelsinvolvelongdistances,theplaneisthebestchoiceforreachingyourdestinationrapidly.Secondly,youshouldalsoconsiderwhataccommodationbestsuitsyourpurposes.Choosingahotelwithallmodernconveniencesandcommunicationfacilitieswillhelpyouaccomplishyourtasksmuchbetter.Lastly,youshouldhaveacontactpersonwhohasimportantlocalconnectionsandup-to-datelocalbusinessinformation.

演讲完毕后，考官补充提问：

1.Howimportantisthecostofthetrip?

（why/whynot?

）

Yes,thecostofthetripisveryimportantbecauseeverycompanyhasguidelinesonthetravelbudgetandnodepartmentshouldexceedit.

2.Isitimportanttohavecolleagueswithyouonabusinesstrip?

Yes,Ithinkhavingacolleaguewithyouonabusinesstripisveryuseful.Firstly,becausetwopeoplecanhelpeachotherandsecondlyhavinganotherperson’scontributiontoyourbusinessnegotiationisimportant.

3.Isitessentialtospeakthelanguage?

Yes.Theabilitytospeakthelocallanguagehelpsyoutocommunicatewithyourbusinesspartnerbetter.Butitisunrealisticexpectationbecauseanaveragepersonknowsonlyoneforeignlanguage.

AsamplespeechonTopicB

Allright.Now,B,whichtopichaveyouchosen,AorB?

Wouldyouliketotalkaboutwhatisimportantwhenchoosingofficestorent?

CandidateB:

Certainly.Whenchoosingofficestorent,itisimportanttothinkaboutthelocation,facilitiesandcost.Yourofficesshouldbelocatedinadowntownbusinessareawithgoodtransport,sothatyourcustomerscangettoyourcompanyeasily.Secondly,theofficesshouldhaveallthemodernfacilities,suchascomfortablefurniture,telephones,internetconnectionsandalltheofficemachines.Lastbutnotleast,therentofofficesshouldnotbetoohigh;

otherwiseitwouldaffectyourprofitability.

1.Whyisitimportanttoconsiderthesizeofthepremises?

Becauseitshouldbeneithertoolargenortoosmall.Ifitistoolarge,thenitwillbeawasteofspaceandthecostwillbeveryhigh.Butifitistoosmall,thenitcannotaccommodateallyourstaff.

2.Howimportantistheconditionofthebuilding?

Itisveryimportant.Thebuildingshouldbeingoodrepairandwelldecorated.Thiswillgiveyourcustomersaverygoodimpression.

3.Areparkingspacesforstaffessential?

Yes,theyareessential.Becausemoreandmorestaffmembersdrivetheirowncarstowork.Theyshouldhavesomeplacetoparktheircars.

（三）如何要求考官重复提问？

1.如果没听到

Sorry,couldyou…

Pardon

I’msorryIdidn’thearwhatyousaid.

Ididn’tquitecatchwhatyousaid.

Imissedthat.

Couldyourepeatwhatyousaid,please?

Couldyousaythatagain,please?

Wouldyoumindrepeatingthat,please?

2.如果没听懂

Sorry,Idon’tquitefollowyou.

Idon’tquiteseewhatyoumean.

Idon’tquitecatchyourmeaning.

Idon’tunderstandwhatyou’vejustsaid.

（四）口语中如何正确地表达同意或不同意？

表达同意：

That’swhatIthink.

Ifeelthesameway.

Iagreecompletely.

Iquiteagreewithyouinthisway.

Ican’tagreemore.

Ibelieveso.

Iguessthat’strue.

I’mforyourproposal.

I’monyourside.

You’reright.

HehassaidwhatIwantedtosay.

WhatIwanttosayiswhathesaidjustnow

Mineisthesameasyours.

That’strue.

That’sright.

表达不同意：

Idisagreewithmostofhisopinions.

I’mnotsureIagreewithyou.

Iwanttoagreewithyou,butIcan’t.

Whatyousaidinincorrect.

It’sjusttheotherwayaround.

It’sjustopposite.

It’snotthecase.

It’snottrue.

Thatisn’tso.

That’swrong.

Itakeanegativeviewofit.

Idon’tthinkso.

Idon’tthinkthat’strue.

Idon’tthinkyou’reright.

Ithinkyou’rewrong.

Idon’tagree.

（五）如何询问和提供信息？

Givingandgettinginformation

1.当你要询问信息时Ifyouaskforsomeinformation,youmaysay:

Couldyoutellmewhether/where/when/why…?

I’dliketoknow

Wouldyoupleasetellme

Iwanttogetsomeinformationabout

Canyougivemesomeinformationabout

Pleaseletmeknowif

2.当有人向你提供信息时Whensomeonegivesyousomeinformation,youmayreply:

Oh,Iunderstand/see.

Oh,Icatchit.

Thatsoundsinteresting.

Thatinterestsmeverymuch.

Thanksforyougivingus

3.如果有人向你询问信息时Ifsomeoneasksyouforinformation,youmayreply:

Well,asfarasIknow

Ok,Icantellyouthat

Yes,Igetsomeknowledgeofwhatyouasked

Sorry,Idon’tknow

I’mafraidIhavenoidea.

Iamnotquitesureabout

4.如果你想向他人提供信息时Ifyouwanttogivesomeonesomeinformation,youmaysay:

Iwouldletyouknowthat

I’dlikeyoutoknowthat

Iguessyoudidn’tknow

Ithinkyoushouldknow

5.