《商务交际英语1》试题B.docx

《商务交际英语1》试题B.docx

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《商务交际英语1》试题B

试卷代号：

座位号：

广东理工职业学院2011至2012学年度第一学期期末考试

2010级商务英语专业《商务交际英语1》补考考试题

年月

题号

I

II

III

总分

分数

得分

评卷人

.Listening（10%）

.Listening（10%）

Mike（M1）isaskinghisassstantMary（M2）toinvestigateYAC’sbackground.Listenandfillintheblanks.

M1:

Hi,Mary,ItisMike.IhavejustreveivedanemailfromYAC,whowhatsto____

（1）____withus.

M2:

Well,whatcanIdoforyou?

M1.Idon’tknowmuchaboutthe___

（2）_____.Socouldyoucheckitsbackgroundforme?

M2:

Sure.

M1:

IwillccyoutheeamilforYAC,whichgiveabriefaccountofthecompany,quiteimpresssivewithalonglistof____（3）____.AndIalsowantyoutocheckhowits___（4）_____suppilersseeit.

M2:

OK,Igetit.Whendoyouwantit?

M1.Thesooner,thebetter.Justkeepme_____（5）____ofyourprogess.

M2:

……

得分

评卷人

.READING（60%）

PARTONE（10%）

Questions1-5

Lookatquestion1-5.

Ineachquestion,whichsentenceiscorrect?

Foreachquestion,markoneletter（A,BorC）onyouranswersheet.

1.

Iamsorrybutthepartswillnotbeavailableuntil25January.

Thepartscanbedelivered

A.immediately.

B.before25January.

C.after25January.

2.

Wecangiveyouagooddiscountonalargeorder.

Iftheorderislarge,

A.therewillbeanincreaseinthecost.

B.therewillbeareductioninthecost.

C.thecostwillremainthesame.

To…

AllStaff

Cc…

Subject:

AccountsCourse

3.

StaffwishingtoenrollfortheAccountscourseshouldcontactJaneFellows,Whoneedstoknownumbers.

StaffshouldtellJaneFellows

A.howmanypeoplehaveenrolledforthecourse.

B.iftheyareinterestedindoingthecourse.

C.whichofthecoursestheyhavedecidedtodo.

4.

TownleyVehicleshaveappointedKenRoberts,formerlyofWestonMotors,asSalesManager.

WhatdoweknowaboutKenRoberts?

A.HeusedtoworkforTownleyVehicles.

B.Heisapplyingforajobasasalesmanager.

C.HewasemployedbyWestonMotorsinthepast.

5.

CompanystaffmustadvisePersonnelofanychangeofhomeaddress,tokeepfilesuptodate.

A.Allstaffmustupdatetheircompanyfilesregularly.

B.StaffmustkeepPersonnelinformediftheymovehouse.

C.StaffmustinformPersonnelofanycompanywhichchangesaddress.

PARTTWO:

10%

Questions6-10

Lookatthelistbelow.Itshowspagesfromacompany’swebsiteontheInternet.

Forquestions6-10,decidewhichpage（A-H）isthemostsuitableforeachpersonbelowtoselect.

Foreachquestion,markthecorrectletter（A-H）onyourAnswerSheet.

LongoSystemsLtd.：

WebsiteDirectory

A.CompanyHistory

B.CompanyOrganization

C.AnnualReport

D.CompanyGoals

E.ProductInformation

F.RetailOutlets

G.CustomerComplaints

H.LatestNews

􀁺Donotuseanylettermorethanonce.

6.AdamSmithisnotsatisfiedwithsomegoodshebought.

7.RachelCainswantstofindoutwhenthecompanystartedtrading.

8.HazelThomasneedstoknowthenameofthePersonnelOffice.

9.DominicNobelhastofindouthowthecompanyperformedlastyear.

10.BenjaminTidswellwantstheaddressofhisnearestLongoSystemsdealer.

PARTTHREE:

10%

Questions11-15

Lookatthechartsbelow.Theyshowtheexpenditureonadvertisingcomparedtotheincreaseinsalesincomeof8companiesovera3-yearperiod.

Whichchartdoeseachofsentences（11-15）describe?

Foreachsentence,markoneletter（A—H）onyourAnswerSheet.

Donotuseanylettermorethanonce.

11.Thecompanybenefitedfromasteadyriseinincomeacrosstheperiodinspiteofanannualdecreaseinexpenditureonadvertising.

12.Theannualincreasesinspendingonadvertisinghadnopositiveeffectonincomewhichcontinuedtofallovertheperiod.

13.Althoughadvertisingspendingremainedunchangedduringthe3years,increaseinincomefluctuated,reachingapeakinthemiddleoftheperiod.

14.Bothadvertisingcostsandincomefromsalesroseoverthewholeperiod,withsalesataboutdoublethelevelofadvertisingspendingin2000.

15.Eventhoughtheamountofmoneyspentonadvertisingwentupyearbyyear,theincreaseinincomeleveledoffin2000.

PARTFOUR:

7%

Questions16-22

Readtheadvertisementbelowforahotdrinksmachine.

Aresentences16-22‘Right’or‘Wrong’?

Ifthereisnotenoughinformationtoanswer‘Right’or‘Wrong’,choose‘Doesn’tsay’.

Foreachsentence（16-22）,markoneletter（A,BorC）onyourAnswerSheet.

ADVERTISINGFEATURE

SaveMoneyandKeepYourStaffHappy

Itcanbeexpensivetokeepthecanteenopentoservedrinkstoyourstaffthroughtheday.OurQVMhotdrinksmachinereplacesthisservice,sothatyoucanclosethecanteenbetweenmealtimes.

YoucaninstalltheQVMhotdrinksmachineanywhereinthebuilding.Onemachineissuitableforastaffoftentofifteenpeople.ItcostsL1300tobuy,orL11.00perweektorentover60months.Itisnotexpensivetooperate:

forexample,thecostofpowerforonedayis30p,nearlyascheapasthepriceof

onehotdrinkfromthemachine.

Ourcompanywillcarryoutaweeklyservice,atachargeofL10.00.WecanalsorefillthemachinewithdrinksingredientsforanextrachargeofL8.00.Somecustomersprefertodothisthemselves,however.

ThereareeightchoicesofhotdrinkavailablefromtheQVMmachine,andourcompanyoffersonemonth’strialfreeofcharge,sothatyoucanestimatehowpopularthemachinewillbeandseewhattheactualsavingsare.

16.WithaQVMmachine,companiescanavoidhavingacanteenaltogether.

A.Right.B.Wrong.C.Doesn’tsay.

17.TheQVMmachineprovidesenoughhotdrinksforuptofifteenpeople.

A.Right.B.Wrong.C.Doesn’tsay.

18.MostcustomersprefertorenttheQVMmachineoversixtymonths.

A.Right.B.Wrong.C.Doesn’tsay.

19.Theelectricityuseddailybythemachinecostslessthanthepriceofahotdrink.

A.Right.B.Wrong.C.Doesn’tsay.

20.Themachinecompanyemptiesthemoneyfromthemachineaspartofitsserviceagreement.

A.Right.B.Wrong.C.Doesn’tsay.

21.Customerscanrefilltheirmachineswithdrinksingredients,iftheywantto.

A.Right.B.Wrong.C.Doesn’tsay.

22.Duringthetrialperiod,thecustomerpaysareducedamounttorentthemachine.

A.Right.B.Wrong.C.Doesn’tsay.

PARTFIVE:

6%

Questions23-28

Readthearticlebelowaboutthetelecard.

Forquestions23-28,choosethecorrectanswer.

Markoneletter（A,BorC）onyourAnswerSheet.

BusinessTelecardInternational

YoucanuseyourBusinessTelecardInternationalatanycardphoneintheUK.Hereissomeinformationaboutmakinginternationalphonecalls.

Youcannowphonealmostanycountryintheworld,althoughinsomecasesyoucanonlycallmajorcities.Whenyoucannotmakedirectdialingcalls,youcanasktheinternationaloperatortohelpyou.Thisismoreexpensiveandtakesmoretime,butitmaybehelpfulifyouwanttospeaktoaparticularpersonandnooneelse；inthiscaseyoushouldaskfora“person-to-person”call.Evenmoreexpensiveisareversechargecallwherethepersonwhoreceivesthecallpays.

Iftheinternationallineisbusy,youcanreserveacall；explainthenumberyouwantandtheoperatorwillcallyoubackwhenthelineisfree.

Youcansavemoneybycallingoutsideofficehours,e.g.earlyinthemorning,lateatnightandonSundays.

Rememberthatthetimemaybedifferentinthecountryyouarecalling.InternationaltimeisbasedonGMT（GreenwichMeanTime）,LondonisonGMTandMoscow,forexample,is3hoursahead.

Thereisoneproblem,changetoDST（DaylightSavingTime）forthesummer.IntheUK,clocksareputforwardonehourinspringandputbackinautumn,andsoLondonisactuallyonehouraheadofGMTinthesummer.Ifyouareunsureaboutthetime,theoperatorwillhelpyou.

YoucanuseyourBusinessTelecardInternationalfordomesticcallsaswell,buttherewillbeanadditionalchargeoverthestandardrate.

23.Whatisthemostexpensivetypeofcall?

A.Directdial.

B.Throughtheoperator.

C.Reversechargecall.

24.Whatcanyoudoiftheinternationallineisengaged?

A.Bookacall.

B.Makea“person-to-person”call.

C.Callbackoutsideofficehours.

25.Whenisitcheapertomakeaninternationalcall?

A.10a.m.

B.5p.m.

C.11p.m.

26.HowmanyhoursisMoscowaheadofLondonduringthesummer?

A.2.

B.3.

C.4.

27.WhatwillyoudoifyouwanttouseyourBusinessTelecardInternational?

A.TochangetoDST.

B.Toasktheoperator.

C.Touseacardphone.

28.Whatwillyoudoifyouwanttomakeacheaperdaytimecall?

A.TocallonSundays.

B.Tomakeadirectdialingcall.

C.Tocallbackwhenthelineisfree.

PARTSIX:

12%

Questions29-40

Readthearticlebelow.

Choosethecorrectwordtofilleachgap,fromA,BorContheoppositepage.

Foreachquestion（29-40）,markoneletter（A,BorC）onyourAnswerSheet.

TheannualstaffmeetingofHarcourtElectronicstookplace___29___28thJune1995.Allmembersattendedthemeeting___30__thosewhowerenotinthecity.

JohnStevens,.TheManagingDirector.Reported___31__thecompany’sperformancefor1994/1995___32____compareditwithpreviousyears.HeexplainedthatHarcourtElectronicshadincreases___33__marketshareby3%.However,hesaidstaff___34__notrelaxbecausethecompany___35__notfullyrecoveredfromtheeconomicdifficultiesofrecentyears.

Nextyeartherewill___36__eightmoresalesstaffinSouthEastAsia___37__willberesponsibleforfindingnewclients.Ifanycurrentstaffareinterested___38__joiningthisteam,theycanapply___39__givingtheirnamestothePersonnelmanager.

Planstomovethecompany’sNewYorkbranchtonewpremiseswere___40___discussed.

29.A.onB.atC.in

30.