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Chapter1–IntroductiontoManagementandOrganizations

True/FalseQuestions

AMANAGER’SDILEMMA

1.Accordingtothecompanyprofilein“AManager’sDilemma,”StevenSiegal’spositionisbestdescribedasamiddlemanager.

False（moderate）

2.TheskillmostimportanttoStevenSiegalintheboxedprofile“AManager’sDilemma”istechnicalskills.

False（moderate）

WHOAREMANAGERS?

3.Inordertobeconsideredamanager,anindividualmustintegrateandcoordinatetheworkofothers.

True（moderate）

4.Supervisorsandforemenmaybothbeconsideredfirst-linemanagers.

True（moderate）

WHATISMANAGEMENT?

5.Thefourcontemporaryfunctionsofmanagementareplanning,organizing,leading,andcontrolling.

True（easy）

6.Effectivenessreferstotherelationshipbetweeninputsandoutputs.

False（moderate）

7.Whereaseffectivenessisconcernedwiththemeansofgettingthingsdone,efficiencyisconcernedwiththeends,orattainmentoforganizationalgoals.

False（difficult）

8.Accordingtothetext,thegoalofefficiencyistominimizeresourcecosts.

True（moderate）

9.Efficiencyisoftenreferredtoas"doingthingsright."

True（moderate）

WHATDOMANAGERSDO?

10.Whenmanagersmeetorganizationalgoals,theyareefficientandeffective.

False（difficult）

11.Determiningwhoreportstowhomispartofthecontrollingmanagementfunction.

False（easy）

12.Directingandmotivatingarepartofthecontrollingfunction.

False（moderate）

13.Fayol'smanagementfunctionsandMintzberg'smanagementrolesarebasicallythesame.

False（moderate）

14.Therolesoffigurehead,leader,andliaisonareallinterpersonalroles.

True（difficult）

15.DisturbancehandlerisoneofMintzberg'sinterpersonalroles.

False（difficult）

16.AccordingtoMintzberg’smanagementroles,theinformationalroleinvolvesreceiving,collecting,anddisseminatinginformation.

True（moderate）

17.Mintzberg'sresourceallocationroleissimilartoFayol'splanningfunction.

True（difficult）

18.Resourceallocationanddisturbancehandlingarebothconsidereddecisionalroles.

True（moderate）

19.AfinancemanagerwhoreadsTheWallStreetJournalonaregularbasiswouldbeperformingthefigureheadrole.

False（moderate）

20.Katzfoundmanagersneededthreeessentialskills:

technical,human,andinformational.

False（difficult）

21.Technicalskillsbecomelessimportantasamanagermovesintohigherlevelsofmanagement.

True（moderate）

22.Conceptualskillsbecomelessimportantasamanagermovesintotopmanagement.

False（easy）

23.Interpersonalskillsaredescribedwithtermssuchasabstractsituationsandvisualization.

False（moderate）

24.Coachingandbudgetingareskillscloselyrelatedtothemanagementfunctionofleading.

False（difficult）

25.Budgetingisaskillwhichisrelatedtobothplanningandcontrolling.

True（moderate）

26.Closedsystemsarenotinfluencedbyanddonotinteractwiththeirenvironment.

True（moderate）

27.Thesystemsperspectiveunderscoresandemphasizesthefactthatorganizationsaredifferent,facedifferentcircumstances,andthusmayrequiredifferentwaysofmanaging.

False（moderate）

28.Accordingtothetext,thecontingencyapproachmayalsobetermedtheuniversalapproach.

False（moderate）

WHATISANORGANIZATION?

29.Adistinctpurposeisimportantindefininganorganization.

True（easy）

30.Anontaxableorganization,suchastheBoyScouts,cannotbeconsideredanorganization.

False（moderate）

MultipleChoice

AMANAGER’SDILEMMA

31.WhichofthefollowingbestdescribesStevenSiegallevelofmanagementattheCPAfirmofLipschultz,Levin&Gray?

a.first-linemanager

b.middlemanager

c.topmanager（easy）

d.supervisor

32.ThemajorchallengefacingStevenSiegelattheCPAfirmofLipschultz,Levin&Grayis______________.

a.increasingsalesandavoidingbankruptcy

b.keepingprofessionalsexcitedaboutworkthatcanberoutineandstandardized（difficult）

c.increasingthecustomerloyaltyandretention

d.reducingembezzlementofthecompany’sfunds

33.WhichofthefollowingbestdescribesStevenSiegal’sroleattheCPAfirmofLipschultz,Levin&Gray?

a.leader（moderate）

b.liaison

c.monitor

d.figurehead

e.spokesperson

34.Accordingtothecompanyprofilein“AManager’sDilemma,”whichofthefollowingskillsaremostimportanttoStevenSiegal?

a.technicalskills

b.accountingskills

c.conceptualskills（moderate）

d.supervisoryskills

WHOAREMANAGERS?

35._____________areorganizationalmemberswhointegrateandcoordinatetheworkofothers.

a.Managers（easy）

b.Teamleaders

c.Subordinates

d.Operatives

e.Agents

36.Whichofthefollowingisthelowestlevelofmanagement?

a.teamleaders

b.middlemanagers

c.first-linemanagers（easy）

d.topmanagers

e.subordinates

37.Supervisorisanothernameforwhom?

a.teamleaders

b.middlemanagers

c.first-linemanagers（moderate）

d.topmanagers

e.subordinates

38.Alllevelsofmanagementbetweenthesupervisorylevelandthetopleveloftheorganizationaretermed_____________.

a.middlemanagers.（easy）

b.first-linemanagers.

c.supervisors.

d.foremen.

e.coaches.

39."Agencyhead"or"plantmanager"ismostlikelyassociatedwithwhichofthefollowing?

a.teamleaders

b.middlemanagers（moderate）

c.first-linemanagers

d.topmanagers

e.subordinates

40.Ofthefollowing,whichisthebestexampleofamiddlemanagerinauniversityworkenvironment?

a.assistantprofessor

b.DeanofStudents（moderate）

c.fullprofessor

d.president

e.part-timeinstructor

41."Divisionmanager"isassociatedwithwhichofthefollowinglevelsofmanagement?

a.teamleaders

b.middlemanagers（moderate）

c.first-linemanagers

d.topmanagers

e.subordinates

42.Typically,inorganizationsitisthe_____________whoareresponsibleformakingorganizationaldecisionsandsettingpoliciesandstrategiesthataffectallaspectsoftheorganization.

a.teamleaders

b.middlemanagers

c.first-linemanagers

d.topmanagers（easy）

e.subordinates

43."Executivevicepresident,president,managingdirector,chiefoperatingofficer,chiefexecutiveofficer,orchairmanoftheboard”arepositionsassociatedwithwhichofthefollowinglevelsofmanagement?

a.teamleaders

b.middlemanagers

c.first-linemanagers

d.topmanagers（easy）

e.subordinates

WHATISMANAGEMENT?

44._____________istheprocessofgettingactivitiescompletedefficientlyandeffectivelywithandthroughotherpeople.

a.Leading

b.Management（easy）

c.Supervision

d.Controlling

e.Manipulating

45._____________distinguishesamanagerialpositionfromanonmanagerialone.

a.Manipulatingothers

b.Concernforthelaw

c.Increasingefficiency

d.Coordinatingandintegratingothers'work（moderate）

e.Definingmarketshare

46.Managementisconcernedthatactivitiesshouldbecompleted_____________.

a.effectively.

b.efficiently.

c.efficientlyandeffectively.（easy）

d.bythelowest-levelemployeewhocanaccomplishthetask.

e.atthelowestpossiblecost.

47.Efficiencyrefersto_____________.

a.therelationshipbetweeninputsandoutputs.（moderate）

b.theadditiverelationshipbetweencostandbenefits.

c.theexponentialnatureofcostandoutputs.

d.increasingoutputsregardlessofcost.

e.loweringcosttosavemoneyandloweringoutputs.

48.Thegoalof_____________istominimizeresourcecosts.

a.efficiency（moderate）

b.effectiveness

c.budgeting

d.planning

e.coordinating

49.Anautomobilemanufacturerthatincreasedthetotalnumberofcarsproducedatthesamecost,butwithmanydefects,wouldbe_____________.

a.efficientandeffective.

b.increasingefficiency.（difficult）

c.increasingeffectiveness.

d.concernedwithinputs.

e.concernedwithoutputs.

50.Effectivenessissynonymouswith_____________.

a.costminimization.

b.resourcecontrol.

c.goalattainment.（difficult）

d.efficiency.

e.leading.

51.Whereas_____________isconcernedwiththemeansofgettingthingsdone,_____________isconcernedwiththeends,orattainmentoforganizationalgoals.

a.effectiveness;efficiency

b.efficiency;effectiveness（difficult）

c.effectiveness;goalattainment

d.goalattainment;efficiency

WHATDOMANAGERSDO?

52._____________wasaFrenchindustrialistwhoidentifiedbasicmanagementfunctions.

a.Weber

b.Taylor

c.Herzberg

d.Fayol（moderate）

e.Koontz

53.Writinganorganizationalstrategicplanisanexampleofwhichofthemanagementfunctions?

a.leading

b.coordinating

c.planning（difficult）

d.organizing

e.controlling

54.Organizingincludes_____________.

a.definingorganizationalgoals.

b.hiringorganizationalmembers.

c.motivatingorganizationalmembers.

d.monitoringorganizationalmemberbehavior.

e.determiningwhodoeswhattasks.（moderate）

55.Amanagerresolvingconflictamongorganizationalmembersisperformingwhatfunction?

a.controlling

b.commanding

c.directing

d.leading（difficult）

e.coordinating

56.Mentoringisprimarilyassociatedwiththemanagementfunctionof_____________.

a.planning.

b.organizing.

c.leading.（difficult）

d.controlling.

e.systemsanalysis.

57.Theprocessofmonitoring,comparing,andcorrectingiscalled_____________.

a.controlling.（moderate）

b.coordinating.

c.leading.

d.organizing.

e.directing.

58.The_____________isthesetofongoingdecisionsandworkactivitiesinwhichmanagersengageastheyplan,organize,lead,andcontrol.

a.managementprocess（moderate）

b.environmentalprocess

c.culturalprocess

d.segmentationprocess

59.Mintzberg'stenmanagementrolescanbegrou