酒店实习报告英文版英文版毕业论文.docx

酒店实习报告英文版英文版毕业论文.docx

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酒店实习报告英文版英文版毕业论文

酒店实习报告英文版（英文版-毕业论文）

LT

department.Afterthebossspeaking,everymanagermadeaspeechtodetailingtheworkofthedepartment.Thenwechooseourpostwhichwelike.Atthesametime,everymanagerconsideredthechoicewhetherfitforus.Ifnot,theywouldsuggestswappingjobs.Inthisway,allofusfindourbestpost.Ithinkthisisaveryhumanemethod.Anditisworthlearningfrominthefuturework.

（2）Understandtheenterpriseculture

Thesuccessorfailureofanenterprise,thekeyisnotonlyinthebusiness,butalsotheculture.Here,wecanseethehigh-endmanagementtechniques,canalsobefullyawareoftherichculturalatmosphereinthehotel,whichisthesoulofanenterprise.WealthyHotelissuchasuccessfulmodel.Attheofficeofthehotel,wecanseethephotosonthewallthattheprocessofenterprisedevelopmenthereandthere,aswellascustomerlettersofappreciation.Someoftheletterscamefromtheforeigncustomers.Letusfullyawareofthecontinuousgrowthofenterpriseandthehighservicequality.Inaddition,thehotelalsobroadcastvideoabouttheirachievementssincetheestablishmentofthehotel.Throughthevideo,wecanseeastrongteamspiritamongstaffs.Weareallattractedbysuchateamspirit.Undertheinfluenceofcorporateculture,wehavefullconfidenceinthework,anddeeplyinlovewiththishotel.Ifpossible,wehopewecanmakeagoodachievementinthereandcreateanewcourse.

（3）Familiarwiththeworkingenvironment

Inadditiontotheabovethreepoints,anothertrainingcontentisunderstandtheworkingenvironment.Themanagertookmetovisittheofficearea,restaurantandrooms.Forme,themostimportantthingwasrememberthatdifferentroom.Duetothedifferentroomshaddifferentstyles,Imustrememberthemaccurately.Forexample,acustomercometoourhotel,shewanttocheckin.theroomshewantmustbequiet,andfullofsunshine,thenIpickoutaroomlikethat.IfIdonotknowwhichroomismeetingherrequirements,thiscustomermaybelost.Sounderstandingtheworkingenvironmentisanimportantthinginthejob.

Afterorientation,Igraspalotofknowledgetowork,initiallywiththequalityoftheworkinthehotel.Maybeitisnotenough,butthisisveryuseful.Inthefuture,thisknowledgecontinuestoguideme,helpmetoadapttothenewenvironment,andaccumulatemoreworkexperience.

2.Theprocessofthework

Aftertraining,wehaveofficiallyenteredthework.Thiswasmyfirstworkinmylife.Iwasfullofcuriosityandself-confidence.Atthesametime,Ihadalittlefear.Becauseofeverythingwasnew.Ididnotknowwhatwaswaitingforme.ButwhenIexperienced,Ithougheverythingwaswell.Myprogresswasobvious,andIhadagoodharvestinmyjobandabigchangeinmylife.

（1）Workasaconcierge

Myfirstrolewastheconciergeinthehotel’sfrontoffice.Conciergeneedtounderstandthebasicetiquetteknowledge.Thiswasthepurposeofourworkhere.MyclassmatesandIwerewearingagraysuit,stoodindoorwayonthebothsides.Whenthecustomercame,Iwouldopenthedoor,andsay“Hello,welcometoWealthyhotel,thiswayplease.”ThenImusttaketheinitiativetohelpthemifthecustomerswerewiththeluggageuntiltheyenteredtheelevator.Ifnecessary,Ihadtoputthemtotheroom.Forpeoplewhowaitinginthehall,Ihadtosenddrinks.Ihavebeenstandinghereforalongtime.IfeltsotiredthatIcouldnotwalk.ButImustdoit.Thatwasthemostbasicrequirements.Thatwasmyjob.Duringmyjob,Ihadlearnedtoarangeofbusinessetiquetteinthehotel,forexample:

WhenIhadmywork,Imustpayattentiontomyappearance,standing,andthewayofguiding.Businessetiquetteistheruleofconductdemonstratingmutualrespectsinbusinessactivities.Withthedevelopmentof economicglobalization,theapplicationofbusinessetiquettehasbeenmoreandmoreimportantinthehotelservice.Thisistheknowledgewhichwehavelearnedatschool.Throughthiswork,Ihavelearnedhowtotreatwithcustomers.Whenmycustomerscame,Imustkepthonortogiveagoodimpressforcustomers.Forahotel,thequalityserviceisthekeyofsuccess.WealthyHotelisafour-starstandardhotel.Fromthis,Icanimaginethegoodfameofthehotel.Soitaskedmetohaveagoodqualitytoworkthere.Anotherappointswaskeptsmile.Smileisthebestlanguageintheworld.Ismiledforourcustomers;thecustomerswouldsmileformetoo.Ithoughtthiswasnotonlyusefulforthehotel,butalsogoodforourdailylife.

（2）Workasareceptionist

Mysecondrolewasthereceptionist.Thefirstjobwaslaidagoodfoundationformynextjob.Thiswasthebiggestharvestinmyfirstrole.Andthen,themanagerchangedmyjob.Thisisthemostimportantworkinmyinternshipprocess.Thefocusofmyworkwascheckingin,checkout,changerooms,printinvoices,etc.Thereisacase:

apersoncametoourhotel,hewanttocheckin.IlethimoutofhisIDcardtoregister（ifheisaforeigner,hemayoutofhispassport）.Then,IscanhisIDcard,andenterhisinformation.Afterthat,Imakearoomcardfortheroomwhichhewilllive.Theend,Igivehimtheroomcardandbreakfastvoucher.Myjobisover.Sometime,manycustomerswerenotsatisfiedwiththeroom,Iwouldchangeanotherone.Inthiswork,Isawalotofpeople.Mostofthemwerefriendly,butsomeofthemwerenot.Inthiscase,Itriedmybesttoadjustmymind.Ibelievethisisthegrowth.Throughcontinueseffort,Igottheaffirmationofmymanagerandcolleagues.Throughthiswork,Ihavelearnedalotofexperienceaboutcommunication.Ihavelearnedhowtocommunicatewithothers.Communicationisoneofthemostimportantthingsforpeople.Icannothaveagoodlifewithoutcommunication.Ihavelearnedhowtocommunicatewithcustomers,colleagues,andschoolmatesinthishotel.Thefirstonewascommunicatewithcustomers.Awardsaid:

“ThecustomerisKing.”whenacustomerspeakwithme,Imustlistentohimcarefully.Tryourbesttosatisfywithcustomers’requirements.Buttheserequirementsmustbereasonable.Ifnot,IcantellthecustomersthatIdonothavethisservice,andexpressmyregret.Thesecondonewascommunicatewithcolleagues.ThiswasthefirsttimethatIcommunicatewithcolleagues.Itwasdifferentfromourschoolmates.Theywereallmorematurethanschoolmates.SowhenIgotalongwiththem,Ihadalittlefear.Butwiththetimewenton,webecamefamiliarwitheachother.Weworkedtogether.IfIhadsometroubleinmywork,theywouldhelpme.Theytaughtabouttheirlife,andsometimes,Itaughtaboutourcollegelife.Afteramouth,webecamefriendswitheachother.Thethirdonewascommunicatewithschoolmates.Wehad20schoolmatesworkedinthishotel.Someofuswerefriends,forothers,wewerenotfamiliarwitheachother.Butwhenwegotthere,wewerethefamilymembers.Weliveinthesamedormitory,workinginthesamehotel,eatinginthesamecanteen.Thoughweworkindifferentapartments,wealsohelpedeachother.WhenIhadnightshift,myschoolmatesoftengavemesomefoodatmidnight.Ialsomadeanefforttohelpmyschoolmateswhoworkedinhousekeepingtocleaningtheroom.Afterwork,wewentouttorelaxinacoolplace.Atthattime,weoftentaughtaboutourworktogetherorplayedgames.Ihadexperiencedunderstanding,tolerant,friendlyandharmonious.

（3）Workasanoperator

Mythirdroleofmyjobwasanoperator.AfterIfinishedmyfirsttwojobs,mymanagerdecidedtochangemyjobagain.Thatwasmylastjob.Iknowthetelephoneisthemostusedequipmentinahotel.Thisworkrequiredmegaveconvenienceforguestsbyphone.Ifthereweresomethingwrongwithguests,theycancallme,then,Inotifytherelevantdepartmentstohelpthem.Theotherone,Ialsohelpthestafftotransferacall.Here,Iunderstandhowtocommunicatewithothers.Aninterestingthingoccurredinthisperiod.Onenight,acustomercalledmeforsomeservice.HespeaksEnglishslowly,butIstillcouldnotunderstandhem.Anditseemsthathecouldnotunderstandme,too.Iamconfused.Suddenly,hehangsupthephone.Afewminuteslater,hecalledmeagain.Iaskhemwhetherheneedmorning,hesaidyes.Then,hesmiled.HetoldmethathewasJapaneseandhisEnglishwerejustso-so.Buthewashappywithmyservice.

Theaboveismyworkprocess.Iwentthroughthreedifferentworkingenvironments,andIexperiencedtothethreedifferentworkessentials.Allmyworkwasrelatedtomyprofessional.Itisgoodformystudy.Ihaveaccumulatedvaluableexperience.Theinternshipprocesswashard,butinanotherway,itwasalsohappy.Tobeatrainee,Ihavebeentriedmybesttodomywork.Itwasahardprocess,butatthesametime,itwasalsoahappytime.Duringmywork,Iaccumulatedalotofusefulexperience.Thisexperiencewouldguidemeinmydailylife.Internshiphelpsmegrowup,andgivemeachangetofacethesocialbymyself.Ihaveagoodheaviestintheinternship.Duringthiswork,Ialsohaveabigchangeinmymind.Thepurposeofinternshipisgrowth,ononehand,thegrowthisaccumulatingworkexperience.Ontheotherhand,thegrowthisthechangeofourmind.Whenweatschool,wearestudents,wedonotknowhowtoliveinthesocial.Welearnedthisknowledgethroughtheinternship.Duringthework,Isawthedifferentpeople,andexperienceddifferentbusiness.Isufferedtried,painful,andcomplain.Ialsogainthehappyandwarm.Igotcriticizeandpraise.Thosewereallvaluableforme.Thisprocessturnedmefromnaïvetomature.Itrecognizedmethatlearningisforworking,butthegoldofworkingisnotonlyformakingmoney.Onthecontrary,itisfora