酒店服务英语.docx
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酒店服务英语
英语口语参考题(高校组)
二、中餐宴会摆台题型一中译英
1.下午好,这里是花园餐厅。
请问有什么可以为您效劳?
(Goodafternoon.ThisisGardenRestaurant.WhatcanIdoforyou,please?
)
2.我们恭候您的光临。
(Welookforwardtoseeingyou.)
3.请跟我来好吗?
(Wouldyoupleasecomewithme?
/Pleasefollowme.)
4.那里有一张四人用餐的桌子。
您喜欢吗?
(There’satableforfouroverthere.Wouldyoulikeit?
)
5.我们给您留了张非吸烟区的桌子。
(Wehaveatableinthenon-smokingareareservedforyou.)
6.对不起,靠近窗户的座位全都有人了。
(I’msorry.Thetablesbythewindowarealloccupied.)
7.餐厅现在已经客满。
您可以稍等约20分钟好吗?
(Therestaurantisfullnow.Couldyoupleasewaitforabout20minutes?
)
8.您的餐桌已经布置好了,这边请。
(Yourtableisready,thisway,please.)
9.先生,这是您的菜单。
请慢慢挑选。
服务员一会儿过来为您点餐。
(Hereisthemenu,sir.Pleasetakeyourtime.Thewaiter/waitresswillbeheretotakeyourordersoon.)
10.希望您用餐愉快。
(Pleaseenjoyyourmeal.)
11.先生,可以点菜了吗?
(Excuseme,sir.MayItakeyourordernow?
)
12.能不能简单给我们介绍一下中国菜?
(CouldyougiveusabriefdescriptionoftheChinesefood?
)
13.您点的菜很快就好了。
(Yourmealwillbereadysoon.)
14.汤已经准备好了,请慢用。
(Thesoupisready,pleaseenjoyit.)
15.请问您打算用什么方式结账?
(Howwouldyouliketopayforthemeal/makethepayment/settlethebill?
)
16.让您久等了,先生。
这是您的账单,您要核对一下吗?
(Thankyouforwaiting,sir.Hereisyourbill.Wouldyouliketocheckit?
)
17.很抱歉,请稍等。
我会尽快给您上菜。
(I’mreallysorry.Pleasewaitamoment.I’llfetchitforyouassoonaspossible.)
18.您需要把菜分一下吗?
(Excuseme,sir/madam.MayIseparatethedishforyou?
)
19.全部的菜已经上齐了,接下来还有点心。
(Thisisthecompletecourse.Thereisdesserttofollow.)
20.我们给你带来了这么多麻烦,为了表达歉意,特为您提供免费甜点。
(Toexpressourregretforallthetrouble,weofferyouacomplimentarydessert.)
题型二英译中
Whichwouldyoulikebetter,atableinthehalloraprivateroom?
您希望订大厅的位置是单独的包房?
)
2.Iamverysorry,sir.Allthetablesarereserveduntil7p.m.Would7o’clockbeallright?
(非常抱歉,先生。
七点之前的餐桌全部预订出去了。
七点钟有空桌,可以吗?
)
3.Wewillhaveyouseatedassoonaswegetatableavailable.(一有空桌,我们就安排你们坐下。
)
4.Wewillshowyoutothenon-smokingarea.(我们给您换到非吸烟区。
)
5.Wouldyoulikeatablebythewindow?
(您喜欢坐靠窗的位置吗?
)
6.Whatkindofcuisinedoyouserveinyourrestaurant?
(你们都有些什么风味的菜?
)
7.Itlooksgood,smellsgoodandtastesgood.(这道菜色、香、味俱全。
)
8.Theminimumchargeforaprivateroomis200Yuanperperson.(包间的最低人均消费是200元。
)
9.Wouldyouliketohavetabled’hote,oralacarte?
(您是选套餐,还是零点呢?
10.Pleasetakecareofyourvaluables.(请看管好您的贵重物品。
)
11.Excuseme,sir.Wouldyoumindsharingthetablewithotherguests?
(打扰一下,先生,请问您是否介意和其他客人同桌呢?
)
12.Wouldyoupleaseaddonemorechairtoourtable?
(请给我们加把椅子好吗?
)
13.Let’sgoDutchthistime.(我们这次各付各的账吧。
)
14.Couldyoumakeouttwoseparatedbillsforme?
(可以给我分开两张账单吗?
)
15.Youhavegota10%discountforyourVisaCard.(您使用维萨信用卡结账可以享受9折优惠。
)
16.MayIhaveaprintofyourcreditcard?
(能不能刷一下您的信用卡?
)
17.Hereisyourcardandinvoice.(这是您的信用卡和发票。
)
18.Canyoutellme/describewhathappenedindetails?
(您能告诉我事情的详细经过吗?
)
19.Sorrytohavingkeptyouwaiting.I’llseetoitrightaway.(让您久等,抱歉。
我马上去处理。
)
20.Herearesomecomplimentaryvouchersforyou.Youcanpaywiththemnexttimewhenyouhavedinnerinourrestaurant.
(我们有一些赠券送给您,下次您在我们餐厅用餐时可以使用。
)
题型三情景对话
1.Iftheguestwantstohavesomethingthatyourrestaurantdoesn’thave,whatwouldyousaytohim?
(Sorrysir.Thisisnotavailableinourrestaurant.ButmayIsuggestsome...?
)
2.Whenaguestcallstoreserveaprivateroomfordinner,whatinformationdoyouhavetoget?
(Ihavetoknowthedateandtimeforthereservation,thenumberofpeople,andanyotherspecialrequirements.)
3.Ifaguestcallstoreserveatableat7p.m.,butthereisn’tanyavailable,whatwouldyousay?
(I’msorry,ourrestaurantisfullybookedatthemoment.Wouldyoumindchangingyourtime?
Tableswillbeavailableat7:
30.Andweofferfreedrinksafter8:
00p.m.)
4.Whatwouldyousaytotheguestifyouwanttoconfirmhis/herreservation?
(MayIconfirmyourreservation,sir/madam?
Andthenrepeatthetime,thenumberofpeople,requirementsonthetablesanddishes.)
5.Iftheguestcomplainsthatthedishisnotfresh,howwouldyoudo?
(Iwouldapologizetotheguest,findoutthereason,andchangethedishorgivehimadiscountaccordingtothesituation.)
6.Ifaguestwhositsneartheair-conditionerfeelscoldinyourrestaurantandasksyoutoturndowntheair-conditioner,whatwillyoudo?
(I’llbringhim/herablankettokeepwarm.Oraskhim/herifhe/shecouldchangetoanotherseatfarawayfromtheair-conditioner.)
7.Iftheguestwantstoordersomewine,butitseemsthathe/sheisunder18yearsold,whatwillyoudothen?
(Accordingtothelaw,onlyadultsareallowedtodrinkspiritsordineinthebar,ifIamnotsureabouthis/herage,I’llaskinthisway,“MyIseeyouridentification?
”.Ifhe/sheisunder18(yearsofage),I’lladvicehim/hertoordersomesoftdrinksorjuiceinstead.)
8.Iftheguestcomplainsthatthereisamistakeinhisbill.Whatwillyousaythen?
(I’llcheckitwiththedepartmentconcerned.Iwouldsay,“Wouldyoumindwaitingforaminute?
/Sorry,I’llaskthecashiertocheckitupagain.)
9.Whenhandlingthereservationofabanquet,whatinformationshouldyougetfromtheguests?
(Ishouldmakesureofthenameofthecompanyororganization,theexpectednumberofpeopleortablesneeded,thetime,menuandbudgetforthebanquet,thewayhowtoarrangethetableorseatsandhowtodecoratethebanquethall,theguest’sspecialrequestsandthewayofpayment.Finally,Ishouldasktheguesttohandinsomedeposittosecurethereservationinadvance.)
10.Whentheguestfinisheshisdinner,andyouwanttoknowhissuggestion,whatwouldyousay?
(Iwouldasktheguestwhetherhehasenjoyedthedinnerorwhetherthereisanythingthehotelcandotoimprove.)
三、西餐宴会摆台题型一中译英
1.先生,这是甜品餐牌,服务员一会儿过来为您点餐。
(Hereisthedessertmenu,sir.Thewaiterwillbeheretotakeyourorder.)
2.您要不要试试我们的自助餐呢?
(Wouldyouliketotryourbuffetdinner?
)
3.主菜吃什么?
(Whatwouldyoulikeforyourmaincourse?
)
4.主菜配什么吃?
(Whatwouldyouliketogowithyourmaincourse?
)
5.今天的特色菜是烤羊腿。
Today’sspecialistheroastlegoflamb.)
6.您点的鸡蛋是不是只煎一面,蛋黄朝上?
(Wouldyoulikeyourfriedeggssunny-sideup?
)
7.您的牛排配什么汁呢?
(Whichsaucewouldyoulikeforyoursteak?
)
8.这道菜是供四人用的。
(Thisdishisforfourpeople.)
9.您想尝尝我们的招牌菜吗?
(Wouldyouliketotryourhousespecials?
)
10.您会喜欢的。
味道很好。
(I’msureyou’lllikeit.Itisdelicious.)
11.您喜欢那种口味,甜的还是辣的?
(Whichflavorwouldyouprefer,sweetorchili?
)
12.对不起,蔬菜色拉已经卖完了。
(I’mafraidthevegetablesaladissoldout.)
13.您试一下其他的菜好吗?
(Wouldyouliketotrysomethingelse?
)
14.对不起先生,您换点别的可以吗?
(I’msorry,sir.Doyoumindtryingsomethingelse?
)
15.现在可以上菜了吗?
(MayIserveittoyounow?
)
16.先生,您的牛排,色拉和红酒。
请慢用。
(Yoursteak、saladandwine,sir.Pleaseenjoythem.)
17.您要来点甜品吗?
(Wouldyoulikesomedessert?
)
18.您喜欢喝什么咖啡?
(Whatbrandcoffeewouldyoulike?
)
19.先生,是否计入房账?
(Wouldyouliketochargethistoyourroom,sir?
)
20.您要分开结账还是一起结账?
Wouldyouliketohavebillsseparatedorasinglebill?
)
题型二英译中
1.I’dliketochangemyreservationfrom6:
30p.m.to7:
30p.m.(我想把预订从晚上6点半改到7点半。
)
2.Hereisthemenuandthewinelist.Wouldyouliketoorderanaperitif?
这是菜单和酒水单。
您要先来点开胃酒吗?
)
3.Haveyoudecidedonanything,Madam?
(太太,您决定点什么菜了吗?
)
4.Doyoufancyastarter?
你们喜欢来点餐前小吃吗?
)
5.Howwouldyoulikeyourfishcooked?
您希望您的鱼怎么烧?
)
6.Whatwouldyouliketogowithyoursteak?
您的牛排配什么菜呢?
)
7.Youhaveorderedtwomaindishes.Wouldyoulikeitservedtogetherorseparately?
(您点了两道主菜,请问是需要一起上,还是分开上呢?
)
8.I'msorry.Oursirloinsteakissoldout.Wouldyouliketotryourbeeftenderloin?
Itisalsoverygood.
(对不起,我们的西冷扒卖完了,尝尝我们的牛柳,好吗?
那也一样美味。
)
9.YoucantryournewThaistylefood.(您可以尝试一下我们新推出的泰国菜。
)
10.Wehavebuffet.Youcanhaveallyouwantfor40dollars.
(我们有自助餐供应,付40元就可以得到您想要的东西。
)
11.Wehaveclearsoupandcreamsoupatyourchoice.我们有清汤和奶油汤供您选择。
)
12.Pleasebringmetwoslicesofbreadandbutterwiththesoup.上汤的时候请给我两片面包和黄油。
)
13.Wouldyoulikeabottleofwhitewinetogowithyourlobster?
您要不要来一瓶白葡萄酒来配龙虾呢?
)
14.Doyouhavevegetariandishes?
你们有素菜吗?
)
15.Thedishisveryhot.Pleasebecareful.这道菜很烫,请小心)
16.Couldyougivemesomemorenapkins,somesweet-and-soursauceandpepper?
(请多给我几张纸巾和一些甜酸酱及胡椒。
)
17.Bytheway,whatisthisunderthechopsticks?
(顺便问一下,筷子底下的东西是什么?
)
18.Wouldyouliketoseeourcakeselections?
您要看看我们蛋糕的种类吗?
)
19.I’dlikeacupofblackcoffee.我要一杯清咖啡。
)
20.Icanofferyousomeoystersoupascomplimentsofthechef.我可以向您免费提供一些牡蛎汤,算是厨师的一点心意。
)
题型三情景对话
1.Whentheguestordersthebeefsteak,whatdoyouhavetopayattentionto?
(Iwillpayattentiontohowtheguestlikesitdone:
welldoneorrareandwhatkindofsauceordishestheguestwantstogowiththesteak.)
2.Ifyoufindthattheguestleavestherestaurantwithoutpayinghisbill,whatwouldyoudo?
(Iwouldgoandpolitelytellhimthathehasforgottentopayhisbill.)
3.Iftheguesttakesouthiscigaretteandstartssmokinginanon-smokingareaintherestaurant,whatwouldyoudo?
(Iwouldgotohimandpolitelytellhimthatthisisanon-smokingareaandaskhimtostopsmokingortosmokeinthesmokingarea.)
4.Whileyouareonduty,whatwouldyousayiftheguestinvitesyouforadrink?
IwouldtellhimthatIamworking.SoI’mnotsupposedtoaccepttheguest’sinvitation.ButIwouldthankhimallthesame.)
5.Ifaguestisinahurrytoworkinthemorning,whatkindofbreakfastwouldyourecommendtohim/her?
(I’lladvicehim/hertohavecontinentalbreakfast,asitissimpleandquick.)
6.Ifyouwanttocleartheplatesfortheguestatdinner,whatwouldyousay?
(MayIremovetheplates?
/MayItakeyourplates?
/MayIclearthetableforyou?
)
7.Iftheguestcom