酒店管理系统 外文翻译 外文文献 中英翻译.docx

酒店管理系统 外文翻译 外文文献 中英翻译.docx

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HotelManagementSystemIntegrationServices

1.Introduction

Itisgenerallyacceptedthattheroleofthewebservicesinbusinessesisundoubtedlyimportant.MoreandmorecommercialsoftwaresystemsextendtheircapabilityandpowerbyusingwebservicestechnologyTodaythee-commerceisnotmerelyusinginternettotransferbusinessdataorsupportingpeopletointeractwithdynamicwebpage,butarefundamentallychangedbywebservices.TheWorldWideWebConsortium'sXtensibleMarkupLanguage（XML）andtheXtensibleStylesheetLanguage（XSL）arestandardsdefinedintheinterestofmulti-purposepublishingandcontentreuseandareincreasinglybeingdeployedintheconstructionofwebservices.SinceXMLislookedasthecanonicalmessageformat,itcouldtietogetherthousandsofsystemsprogrammedbyhundredsofprogramminglanguages.Anyprogramcanbemappedintowebservice,whileanywebservicecanalsobemappedintoprogram.Inthispaper,wepresentanextgenerationcommercialsysteminhotelindustrythatfullyintegratesthehotelFrontOfficesystem,PropertyManagementSystem,CustomerRelationshipManagementSystem,QualityManagementsystem,BackOfficesystemandCentralReservationsSystemdistributedindifferentlocations.Andwefoundthatthissystemgreatlyimprovesboththehotelcustomerandhotelofficer’sexperiencesinthehotelbusinessworkflow.Becausecurrenttechnologiesarequitemature,itseemsnodifficultytointegratetheexistingsystemandthenewcomingsystems（forexample,web-basedapplicationsormobileapplications）.However,currentlyinhotelindustrytherearefewtrulyintegratedsystemsusedbecausetherearesomanyheterogeneoussystemsalreadyexistandscalability,maintenance,price,securityissuesthenbecomehugetobeovercome.FromourstudyonGroupHotelIntegrationReservationSystem（GHIRS）,therearestillchallengestointegrateEnterpriseInformationSystem（EIS）,EnterpriseInformationPortalsystem（EIP）,CustomerRelationshipManagementsystem（CRM）andSupplyChainManagementsystem（SCM）togetherbecauseofstandardization,securityandscalabilityproblems,althoughGHIRSisoneoffewintegrationsolutionstoaddorexpandhotelsoftwaresysteminanysizeofhotelchainsenvironment.

Wedevelopedthissystemtointegratethebusinessflowofhotelmanagementbyusingwebservicesandsoftwareintegrationtechnologies.Inthispaper,firstlywedescribeascenarioofhotelreservationanddiscusstheinteractionbetweenGHIRSandhuman.Secondlyweanalyzedetailsofdesignandimplementationofthissystem.TheresultandimplicationsofthestudiesonthedevelopmentofGHIRSareshowninthelaterpart.Finallywediscusssomeproblemsstillneedtobeimprovedandpossiblefuturedirectionsofdevelopment.

2.HotelReservation:

ABusinessCaseStudy

OurinitialthinkingtodevelopGHIRSistominimizethehumaninteractionwiththesystem.SinceGHIRSisflexibleandautomated,itoffersclearbenefitsforbothhotelcustomersandhotelstaff,especiallyforgrouphotelcustomersandgrouphotelcompanies.Grouphotelcompaniesusuallyhavelotsofhotels,restaurants,resorts,themeparksorcasinosindifferentlocations.Forexample,Shangri-Lagrouphashundredsofhotelsindifferentcountriesallovertheworld.Thesegroupshavecertaincustomerswhoprefertoconsumeinhotelsbelongtothesamegroupbecausetheyaremembershipofthegroupandcanhaveindividualservices.

Thefirststepofascenarioofhotelreservationisthattheconsumerplansandlooksforahotelaccordingthelocation,priceorwhateverhiscriteriaandthendecidesthehotelThenhemakesareservationbytelephone,fax,internet,ormail,orjustthroughhistravelagent.Whenhotelstaffreceivestherequest,theyfirstlookiftheycanprovideavailableservices.Ifthereisenoughresourceinthehotel,theypreparetheroom,cateringandtransportationfortherequestandsendbackacknowledgement.Atlasttheguestarrivesandchecksin.Thebusinessflowisquitesimple;however,toaccomplishallthesetasksisburdensomeforboththeconsumersideandthehotelsidewithoutanefficientandintegratedhotelmanagementsystem.

Telephonemaybeagoodwaytomakeareservationbecauseitisbeyondthelimitoftimeandspace.Guestscancallhotelsatanytimeandanyplace.However,itcostsmuchwhenthehotelistarawayfromthecitywhereguestlives;especiallythehotellocatesinadifferentcountryMoreover,ifthereisagroupoffourorfivepeopletomakereservationtogether,itwouldtakealongtimeforhotelstafftorecordalltheinformationtheyneed.Makingreservationbytravelagentsavesconsumers’timeandcost,butthereisstillmillionsofworkforagenttodo.Theygathertherequirementsfromconsumers,thendistributetoproperdestinationhotels.Becausethesehotelsdon’tuseasamesystem（thesethousandsofhotelsmayusehundredsofmanagementsystems）,someone,agentorhotelstaff,mustfacetheproblemhowtohandleinformationfromdifferentsourceswithdifferenthotelmanagementsystemstodifferentdestinations.

Webservicebecomesthetooltosolvetheseproblems.Ourwebservicesintegratethewebserverandhotelmanagementsystemtogether,andeveryonegetsbenefit.BookingaroomeasilyanywhereandanytimebecomespossiblebyusingGHIRS.ConsumerbrowseswebsitesandfindshotelusinghisPC,PDAormobilephone（WAPsupported）,afterhisidentityisaccepted,hecanbookareservation.Twominuteslaterhecangettheacknowledgementfromthehotelbymobilephonetextmessageormultimediamessage,oremailsenttohisemailaccountorjustacknowledgementonthedynamicwebpage,ifhehasn’tleavethewebsite.Theresponsetimemaytakealittlelongerbecausewhenthehotelreceivesthequest,insomecircumstance,hotelstaffshouldcheckifthereiscleanandvacantroomleft.Thewebserviceisastandardinterfacethatalltravelagentscanhandle,gatheranddistributethereservationinformationeasilythroughinternet.Whenthereservationrequestisacknowledged,hotelstaffpreparestheroom,catering,andtransportationforguests.Sincetheinformationalreadystoredinthedatabase,everypartinthehotelchainscanshareitandworktogetherproperly.Forexample,staffinfrontofficeandhousekeepingdepartmentcanprepareroomforguestsaccordingtothedata,staffinbackofficecanstockmaterialforcateringpurposeandhotelmanagercancheckbusinessreportinEnterpriseInformationPortalintegratedwithGHIRSbyhisbrowser.Thenroomrent-ratioreports,roomstatusreports,dailyincomereportsandotherrealtimebusinessreportsaregenerated.Managersofthegroupcanaccessanyreportofanyhotelbythesystem.Inthelaterpartofthispaper,wewillshowhowconsumers,agents,andhotelstaffcanefficientlyworktogetherbyGHIRS.

GHIRSisscalableforsmall-to-largehotelchainsandmanagementcompanies,especiallygoodforhotelgroup.Ittrulysoarswithseamlessconnectivitytoglobaldistributionsystemstherebyofferingworldwidereservationaccess.Italsodeliversreal-time,onlinereservationsviatheInternet.

3.IntegrationofHotelManagementSystem

3.1ExistedSystem

GHIRSisdevelopedonthebaseofanexistedhotelmanagementsystemcalledFoxhisTM.FoxhisTMsharesthelargestpartofsoftwaremarketinhotelindustryinChina.FoxhisTMversion5hasdistributedClient/ServerarchitecturethattheserverrunsSCO-UNIXandclientrunsMicrosoftWindowsandituseSybasedatabaseonUNIX.ThesystemincludesFrontOfficesystem,PropertyManagementsystem,QualityManagementsystem,HumanResourceManagementsystem,EnterpriseInformationPortalsystem（EIP）,CustomerRelationshipManagementsystem（CRM）andSupplyChainManagementsystem（SCM）.

Thissystemislargelybasedonintranetenvironment.MostoftheworkisdoneinasinglehotelbythehotelstaffIt’snocustomerself-service.Ifaconsumerwantstobookaroom,hotelstaffinlocalhotelmusthelptheguesttorecordhisrequest,althoughFoxhisTMsystemalreadydonelotsofautomaticjob.

Whenthesystemsaredeployedindifferenthotelsthatarepartsofagroup,sharingdatabecomesaproblem.Justasanexample,ifthegrouphastenhotels,therewouldbeatleasttenlocaldatabasestostoretheconsumers’data.Becausehotelsneedrealtimerespondofthesystem,sothesetenhotelscan’tdeployacentraldatabasethatdoesnotlocateinthesamelocalnetwork.Thusoneguestmayhavedifferentrecordsindifferenthotelsandtheinformationcannotbeshared.Bywebservicesasaninterface,thesedatacanbeexchangedeasily.

3.2Design

RecallthatourinitialthinkingtodeployGHIRSistosavehotelstaff,travelagentsandconsumers’laborworkthesystemistolinkallthetachesofhotelbusinesschains.Figurelshowshowconsumers,agents,hotelstaffcooperatetogetherefficientlywiththesystem

Consumerscouldbedividedintotwocategories.Oneismemberofhotelgroup,whoholdsdifferentclassesofmembershipsandgainsbenefitslikediscountorspecialoffers.Theseconsumersusuallycontributealargepartofthehotel’sprofitthenarelookedasVIRThehotelkeepstheirprofiles,preferencesandmembershipaccountstatus.Theothercategoryiscommonguest.Allthesetwokindsofguestsandtravelagentswhomaytradewithmanyotherhotelsfacetheweb-basedinterfacethatletthemtomakeareservation.Forcommonguest,thesystemjustrequireshimtoinputreservationinformationsuchasguestname,contactinformation,arrivalanddeparturethesystem.ThecentralprocessingserverthendistributestheinformationtoappropriatehotelSincewebservicestechnologyissogoodforsubmittingdocumentstolongrunningbusin