软件外包协议英文版Word文档格式.docx

软件外包协议英文版Word文档格式.docx

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THISSOFTWAREDEVELOPMENTAGREEMENTisenteredintoasofthedayof,20___,byandbetween,acorporation,withitsaddressat（“Developer”）,_________,a____________corporationwithitsprincipalplaceofbusinessat______________________________（the“Customer”）.

Witnesseth:

WHEREAS,CustomerisdesirousofretainingDevelopertoperformthesoftwaredevelopmentservicesdescribedinthisAgreementforthesupportofCustomer’s____________________business;

and

WHEREAS,DeveloperdesirestoperformtheseservicesinaccordancewiththetermsandconditionsofthisAgreement;

WHEREAS,DeveloperrepresentsandwarrantsthatitpossessesthequalificationsandskillsnecessarytoperformthesoftwaredevelopmentservicesdescribedinthisAgreement;

WHEREAS,DeveloperhaspreviouslyperformedsoftwaredevelopmentservicesforCustomerandisfamiliarwithCustomer’sproduct.

NOW,THEREFORE,CustomerandDeveloperherebyagreeasfollows:

1.Definitions.ThefollowingtermsshallhavethefollowingmeaningwhenusedinthisAgreement:

a）“FirstLevelSupport”shallmeanthosesupportservicesprovidedbyCustomertoCustomer’sownendusers,includingbutnotlimitedtoaproblemcall-inhelpdesk,theresolutionand/orescalationofend-userproblemswiththeSystem,andthedistributionofallsoftwareerrorcorrections,maintenancereleasesandenhancementupdatesprovidedbytheDeveloperfortheSystem,onatimelyandeffectivebasis.

b）“SecondLevelSupport”shallmeanthosesupportservicestofacilitatebasicsupportservicestoendusersofCustomer’ssoftware,including,butnotlimitedto:

（i）thecorrectionofreproducibleproblems;

（ii）thediagnosisofproblemsthattheCustomercannotresolve;

（iii）theprovisionofasinglecopyofallapplicableerrorcorrections,maintenanceupdatesandenhancementreleasesfortheSoftwareandDocumentation,whichtheCustomerwillcopyfordistributiontotheCustomer’sownendusers.

c）“Taxes”shallmeanallfederal,state,localandothertaxes,includingsales,use,andpropertytaxes,relatedtothisAgreementorCustomer’suseoftheSoftware,excludingtaxesbasedonDeveloper’snetincomeorpersonalproperty.

2.Term.SubjecttoSection7,thetermofthisAgreementshallcommenceonthedatesetforthabove,andcontinueforone

（1）year.Thereafter,itshallcontinueonayear-by-yearbasisuntilterminatedasprovidedherein.

3.ServicesandSystemDevelopment

a）DeveloperResponsibilities

（i）General.InconsiderationofthefeesdescribedinSection4,DeveloperwillprovidetheCustomerongoingsoftwaredevelopmentandconsultingservicesinthefollowingareas（collectively,the“Services”）:

TheDeveloperwilldevelop,maintain,customize,distributeandmanagethesystemconfiguration;

provide24-houremergencyresponse;

test;

provideSecondLevelSupport;

andprovideuserandtechnicaldocumentationfortheTelecommunicationBillingandCustomerCareSystem（the“System”）.InordertoperformtheServices,theCustomerauthorizestheDevelopertobuildateamofpersonnelapproximatingthelaborchartsetforthinExhibitAassoonasreasonable.

（ii）Reports.DevelopershalldelivertoCustomerreportsintheformatsetforthonExhibitConaweeklybasisorasspecifiedbyCustomer’sprojectmanager,whichshallcontainadescriptionofthecurrentstatusoftheSystem,thepersonnelandtheirskillcategoryworkingontheSystem,theprogresstowardsassignedCustomerobjectivesandtheestimatedprogresstobemadeinthenextweek.DevelopershallmeetwiththeCustomermonthlyatamutuallyagreed-uponlocation,ormoreoftenifrequestedbyCustomer,todiscussandreportontheprogressontheServicesandthestatusoftheSystem.

（iii）StaffingResourcesandGuarantee.Customerreservestherighttoapproveallstaffingdecisions.ResourceswillbeappliedtoCustomerprojectsbythemutualagreementofthepartiesandsuchresourcesshallnotbereassignedwithoutthepriorwrittenapprovaloftheCustomer.CustomerreservestherighttohaveanyofDeveloper’spersonnelremovedfromCustomer’sprojectsforanyreasonthatCustomerdeemsnecessaryforqualityandperformance.ResourcesshallbeappliedexclusivelytoCustomerprojects,andwillnotbesharedwithotherprojectsthatDevelopermaysupport.DeveloperagreesthatthefailuretomaintaintherequiredstaffinglevelswouldbedetrimentaltothesuccessofCustomer’sprojects.IntheeventofaresidualimpactduetoattritionofDeveloper’semployees,Developerwillprovidethefirstthree（3）monthsofeachreplacement’stimefreeofcharge,unlesswaivedinwritingbytheCustomer.DeveloperagreesthatthelossofresourcestootherprojectsthatDeveloperismanagingorrelatedcompanies（thosewithcommonownership）,foranyreason,shallcauseirreparabledamagetoCustomer’sprojects,andDeveloperagreestopayCustomerliquidateddamagesequaltoU.S.$50,000perconsultant,peroccurrencetoCustomer,unlesswaivedbytheCustomer.

iv）Insurance.DevelopershallprovideadequatemedicalandaccidentinsuranceforallconsultantssuppliedbyDeveloper,whetherworkingattheDeveloper’ssiteorworkinginternationallyonCustomer’sprojects.AdequateinsuranceshallalsobecarriedbyDevelopertoprotectCustomer-providedfacilities,equipmentandintellectualpropertypresentontheDeveloper’ssite.

b）CustomerResponsibilities

（i）General.Unlessotherwiseagreed,Customershalldevelopthebusinessdesignsforthecoreproductandforcustomization;

managerelationswithCustomer’scustomers,FirstLevelSupport,andend-customerdistribution;

andprovideDeveloperwithaccesstoCustomer’snetwork.TheCustomershallberesponsibleforintegrationtestingandconfigurationmanagementduringtheDeveloper’strainingperiod.Thistrainingperiodshallnotexceedsix（6）monthsfromthedateofthisAgreement.

（ii）Training.CustomershallprovideDeveloperadequatetrainingontheSystemandeachcustomerspecificconfigurationinordertofacilitatethetransferofalltechnicalandproductknowledgefromDevelopertoCustomer.TheperformanceoftheconsultantsassignedbyDevelopertotheprojectwillbeevaluatedjointlybyCustomerandDeveloperaftertheinitialthree（3）monthprobationaryperiod,andthereafterabillableskilllevelwillbeassignedwithCustomer’sapproval.

4.FeesandPayment

a）Rates.TheCustomeragreesthat,forthetermofthisAgreement.itshallpayforthestaffinglevels,skillmix,andmonthlylaborratesassetforthinExhibitA.ThestaffinglevelsmaybeadjustedinaccordancewithSection5.ThemonthlyratessetforthinExhibitAshallbefixedforone

（1）yearfromthedateofthisAgreement,andthereaftermaybeincreasedbynomorethanfivepercent（5%）peryearuponninety（90）days’priorwrittennoticetotheCustomer.TheratessetforthinExhibitAincludeallcompensationforholidays,vacationsandsicktime.AllDeveloperconsultantsassignedtoCustomer’sprojectsshallworkaminimumofonehundredsixty（160）hourspermonth;

partialmonthswillbebilledonapro-ratedbasisbasedononehundredsixty（160）hourspermonth.

b）Invoices.DevelopershallprovideCustomer,onamonthlybasis,aninvoicewithalaborreportofthenumberandidentityofpersonnelprovidingservicestotheCustomer,theirskillcategoriesandbillableratesasdetailedinExhibitAforsuchperiod,andallotherbillableamountsincurredduringsuchperiod.

c）TravelExpenseReimbursement.BillingsforDeveloper’stravelexpensesmustbegeneratedalongwiththelaborandmiscellaneousexpensesmonthlybillings.Allbillsmustbesubmittedwithadequatedocumentation,includingtheprescribedtravelauthorizationform,thetravelexpensereportform,originalreceipts,reasonfortravel,andtheCustomer’sprojectmanager’swrittenapproval.TravelperdiemrateswillbedeterminedbytheCustomer’sprojectmanagerdependingonthedestination.AnyvisarequirementsandexpensesforDeveloperpersonnelwillbeapproved,inadvance,byCustomer’sprojectmanager.Customermustapprovealltravelandmiscellaneousexpensesinadvance.

d）MiscellaneousExpenseReimbursement.TheDeveloperwillbilltheCustomeronamonthlybasisfortravelandmiscellaneousexpenses.ThiscoversallrequiredpurchasesfortheDevelopertoperformtheservicesfortheCustomer,includingbutnotlimitedto:

hardware,software,networkequipment,networklinecharges,thirdpartyhardwareandsoftwaremaintenance,equipmentinsurance,mediatapes,shippingandmailingexpenses,importtaxes,supplies,carrier/mail,phoneandvisaexpenses.Billingsforallapplicabletaxesshallbegeneratedastheyaredue.

e）Payments.Customershallpayallundisputedinvoiceswithinforty-five（45）daysofthereceiptofsuchinvoice.AllpaymentsshallbemadebyCustomertoDeveloperinU.S.Dollars.Allamountsduewhicharenotindisputeandremainunpaidforty-five（45）daysormorefromtheduedatearesubjecttoamonthlyinterestchargeequaltoonepercent（1%）permonthontheoutstandingbalance,providedsuchamountshallnotexceedthemaximumamountallowedbylaw.

5.ChangeofScope.AtanytimeduringthetermofthisAgreement,CustomermayrequireDevelopertoprovideadditionalorreducedservicesassetforthbelow.

a）SubmissionofRequest.CustomershallsubmittoDeveloperinwritingallrequestsbyCustomerforanysuchmodificationofserviceswhichalters,amends,enhances,oraddstotheservicesand/ortimeand/orplaceofperformance（hereinafterreferredtoas