供应链管理第三版unit4习题与答案.docx

供应链管理第三版unit4习题与答案.docx

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供应链管理第三版unit4习题与答案

Chapter4

DesigningtheDistributionNetworkinaSupplyChain

True/False

1.Distributionoccursbetweeneverypairofstagesinthesupplychain.Answer:

True

Difficulty:

Moderate

2.Distributiononlyoccursbetweenmanufacturingandconsumersinthesupplychain.

Answer:

False

Difficulty:

Moderate

3.Companiesinthesameindustryoftenselectverydifferentdistributionnetworks,becausethechoiceofthedistributionnetworkcanbeusedtoachieveavarietyofsupplychainobjectivesrangingfromlowcosttohighresponsiveness.

Answer:

True

Difficulty:

Moderate

4.Companiesinthesameindustryshouldalwaysselectsimilardistributionnetworks,becausetheirobjectiveswillbesimilar.

Answer:

False

Difficulty:

Moderate

5.Acustomeralwayswantsthehighestlevelofperformancealongalldimensionsofcustomerservice,includingresponsetime,productvariety,productavailability,customerexperience,ordervisibility,andreturnability.

Answer:

False

Difficulty:

Moderate

6.Acustomerdoesnotnecessarilywantthehighestlevelofperformancealongalldimensionsofcustomerservice,includingresponsetime,productvariety,productavailability,customerexperience,ordervisibility,andreturnability.

Answer:

True

Difficulty:

Easy

7.Outboundtransportationcostsperunittendtobelowerthaninbound

costs,becauseinboundlotsizesaretypicallylarger.

Answer:

False

Difficulty:

Easy

8.Outboundtransportationcostsperunittendtobehigherthaninboundcosts,becauseinboundlotsizesaretypicallylarger.

Answer:

True

Difficulty:

Easy

9.Transportationcostsarehighwithdrop-shippingbecausetheaverageoutbounddistancetotheendconsumerislargeandpackagecarriersareusedtoshippingtheproduct.

Answer:

True

Difficulty:

Easy

10.Transportationcostsarelowwithdrop-shippingbecausetheaverageoutbounddistancetotheendconsumerissmall.

Answer:

False

Difficulty:

Easy

11.Themainadvantageofin-transitmergeoverdrop-shippingisthesomewhatlowertransportationcostandimprovedcustomerexperience.Answer:

True

Difficulty:

Moderate

12.Themainadvantageofadistributionnetworkwithlocalstorageisthatitcanlowerthedeliverycostandprovideafasterresponsethanothernetworks.

Answer:

True

Difficulty:

Moderate

13.Themainadvantageofadistributionnetworkwithlocalstorageisthatitcanlowertheinventoryandfacilitycosts.

Answer:

False

Difficulty:

Moderate

14.Themajordisadvantageofadistributionnetworkwithlocalstorageistheincreaseddeliverycost.

Answer:

False

Difficulty:

Moderate

15.Themajordisadvantageofadistributionnetworkwithlocalstorageistheincreasedinventoryandfacilitycosts.

Answer:

True

Difficulty:

Easy

16.Adistributionnetworkdesignerneedstoconsiderproductcharacteristicsaswellasnetworkrequirementswhendecidingontheappropriatedeliverynetwork.

Answer:

True

Difficulty:

Hard

17.Onlynichecompanieswillendupusingasingledistributionnetwork.Answer:

True

Difficulty:

Easy

18.Mostcompaniesarebestservedbyasingledistributionnetwork.Answer:

False

Difficulty:

Moderate

19.Distributorsaddvaluetoasupplychainbetweenasupplystageandacustomerstageiftherearemanysmallplayersatthecustomerstage,eachrequiringasmallamountoftheproductatatime.

Answer:

True

Difficulty:

Moderate

MultipleChoice

1.Thestepstakentomoveandstoreaproductfromthesupplierstagetoacustomerstageinthesupplychainisreferredtoas

a.transportation.

b.retailing.

c.wholesaling.

d.distribution.

e.manufacturing.

Answer:

d

Difficulty:

Easy

2.Distributionisakeydriveroftheoverallprofitabilityofafirmbecause

a.theadditionofdistributorsonlyaddscosttothesupplychain.

b.itdirectlyimpactsboththesupplychaincostandthecustomerexperience.

c.itslowsdowntheresponsivenessofthesupplychain.

d.itcannotbedevelopedasapartofsupplychainstrategy.

e.Distributionisnotakeydriverofprofitability.

Answer:

b

Difficulty:

Moderate

3.

Thechoiceofthedistributionnetworkcanbeusedtoachieve

supply

chainobjectivessuchas

a.lowcost.

b.highresponsiveness.

c.highcost.

d.highresponsibility.

e.aandbonlyAnswer:

eDifficulty:

Moderate

4.Companiesinthesameindustryoftenselectverydifferentdistributionnetworksbecause

a.somecompaniesarepoorlyrun.

b.differentcompaniestrytoavoidusingthesameapproach.

c.differentcompanieshavedifferentobjectivesfortheirsupplychain.

d.alloftheabove

e.noneoftheabove

Answer:

c

Difficulty:

Moderate

5.Apoor/inappropriatedistributionnetworkcan

a.leadtohighprofitability.

b.hurtthelevelofservicecustomersreceivewhileincreasingcost.

c.haveasignificantnegativeimpactontheprofitabilityofafirm.

d.alloftheabove

e.bandconly

Answer:

d

Difficulty:

Moderate

6.

Whichofthefollowingwould

notbetheresultofapoor/inappropriate

distributionnetwork?

a.Highprofitability

b.Lowlevelofcustomerservice

c.Highcost

d.Poorprofitability

e.Noneoftheabovearetrue.Answer:

a

Difficulty:

Easy

7.Onwhichdimensionsshouldtheperformanceofadistributionnetworkbeevaluatedatthehighestlevel?

a.Profitabilityofindividualsupplychaincomponents

b.Efficiencyofoverallsupplychainnetwork

c.Customerneedsthataremet

d.Costofmeetingcustomerneeds

e.canddonly

Answer:

e

Difficulty:

Hard

8.Whichofthefollowingaremeasuresofcustomerservicethatareinfluencedbythestructureofthedistributionnetwork?

a.Responsetime

b.Productvariety

c.Productavailability

d.Customerexperience

e.alloftheabove

Answer:

e

Difficulty:

Easy

9.Whichofthefollowingaremeasuresofcustomerservicethatareinfluencedbythestructureofthedistributionnetwork?

a.Returnability

b.Ordervisibility

c.Customerexperience

d.Productavailability

e.alloftheabove

Answer:

e

Difficulty:

Moderate

10.Whichofthefollowingisnotameasureofcustomerservicethatisinfluencedbythestructureofthedistributionnetwork?

a.Returnability

b.Customerexperience

c.Customermaturity

d.Productavailability

e.Alloftheabovearemeasuresofcustomerservice.

Answer:

c

Difficulty:

Easy

11.Thetimebetweenwhenacustomerplacesanorderandreceivesdeliveryis

a.responsetime.

b.productvariety.

c.productavailability.

d.customerexperience.

e.ordervisibility.

Answer:

a

Difficulty:

Easy

12.Thenumberofdifferentproducts/configurationsthatacustomerdesiresfromthedistributionnetworkis

a.responsetime.

b.productvariety.

c.productavailability.

d.customerexperience.

e.ordervisibility.

Answer:

b

Difficulty:

Easy

13.Theprobabilityofhavingaproductinstockwhenacustomerorderarrivesis

a.responsetime.

b.productvariety.

c.productavailability.

d.customerexperience.

e.ordervisibility.

Answer:

c

Difficulty:

Easy

14.Theeasewithwhichthecustomercanplaceandreceivetheirorderaswellasotheraspectsofvaluethatthesalesstaffprovidesis

a.customerexperience.

b.ordervisibility.

c.productavailability.

d.responsetime.

e.returnability.

Answer:

a

Difficulty:

Easy

15.Theabilityofthecustomertotracktheirorderfromplacementtodeliveryis

a.customerexperience.

b.ordervisibility.

c.productavailability.

d.responsetime.

e.returnability.

Answer:

b

Difficulty:

Easy

16.Theeasewithwhichacustomercanreturnunsatisfactorymerchandiseandtheabilityofthenetworktohandlesuchreturnsis

a.customerexperience.

b.ordervisibility.

c.productavailability.

d.responsetime.

e.returnability.

Answer:

e

Difficulty:

Easy

17.Thecostsincurredinbringingmaterialintoafacilityare

a.sourcingtransportationcosts.

b.outboundtransportationcosts.

c.crossboundtransportationcosts.

d.inboundtransportationcosts.

e.noneoftheabove

Answer:

d

Difficulty:

Easy

18.Thecostsincurredinsendingmaterialoutofafacilityare

a.sourcingtransportationcosts.

b.outboundtransportationcosts.

c.crossboundtransportationcosts.

d.inboundtransportationcosts.

e.noneoftheabove

Answer:

b

Difficulty:

Easy

19.Outboundtransportationcostsperunittendtobe

a.aboutthesameasinboundcosts.

b.higherthaninboundcosts.

c.lowerthaninboundcosts.

d.neitherhigherorlowerthaninboundcosts.

e.noneoftheabove

Answer:

b

Difficulty:

Moderate

20.Asthenumberoffacilitiesinasupplychainincreases

a.theinventoryandresultinginventorycostsalsoincrease.

b.theinventoryandresultinginventorycostsdecrease.

c.theinventoryincreasesandresultinginventorycostsdecrease.

d.theinventorydecreasesandresultinginventorycostsincrease.

e.theinventoryandresultinginventorycostsremainthesame.Answer:

a

Difficulty:

Moderate

21.Astheresponsetimedesiredbythecustomerdecreases,therequirednumberoffacilitiesinthedistributionnetwork

a.decreases.

b.remainsthesame.

c.increases.

d.increasesandthendecreases.

e.noneoftheabove

Answer:

c

Difficulty:

Moderate

22.Asthenumberoffacilitiesinasupplychainincreases,totaltransportationcost

a.decreases.

b.remainsthesame.

c.increases.

d.increasestoapointandthendecreases.

e.decreasestoapointandthenincreases.

Answer:

e

Difficulty:

Hard

23.Asthenumberoffacilitiesinasupplychainincreases,totalfacilitycosts

a.decrease.

b.remainthesame.

c.increase.

d.increasetoapointandthendecrease.

e.decreasetoapointandthenincrease.

Answer:

c

Difficulty:

Moderate

24.Totallogisticscostsforasupplychainnetworkareasumof

a.inventoryandfacilitycosts.

b.inventory,facilit