邮件回复汇总.docx

邮件回复汇总.docx

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邮件回复汇总

1.首次收到作者投稿:

DearSir/Madam,

Thankyouforyouremail.TheOrganisingGroupwillrespondtoyour

enquiryin3workingdays.Ifyouhaveanyquestionsregardingthe

conferencepleasevisitthewebsitewhichwillbeupdatedwith

informationontheconferenceasitbecomesavailable.

2.注册成功,但是因为特殊原因,不能参会,要求退款:

DearJulianaP.Foltin:

Thankyouforyouremail.Wehavealreadypublishedyourpaperin

ourjournal,andhavepreparedtheCDsandreceiptforyou.Ifyou

insist.Wehavetochargeyou30%oftheregistrationfeeforour

loss.Wearesorryfortheinconveniencecaused.Hopeyouagoodday.

DearJulianaP.Foltin:

Thankyouforyouremail.Ifyoucan’tattendourconference,we

willstillpublishyourpaperandpostCDandofficialreceipttoyou

aftertheconference.Andwealsocanhelpyoumakeaposter

presentation（whichcangetapresentationcertificate）duringthe

conference,pleasekindlyconsiderthismatterseriously.

Anyway,ifyoustillwanttoredrawyourpaper,thebankwilltake30

USDfortransferringhandingfee.

Iamlookingforwardtoyourreply.

2.通过任何方式都不能付款,问可否现场付款:

Thankyouforyouremail.Consideringyourspecialcircumstances,

weproposethatyoucanaskyourfriendsorrelativesinother

countriestohelpyoupaythefee,orwecanpostponethepublication

ofyourpapertotheupcomingconference.Sorryfortheinconvenience

caused.Thankyouforyourcooperation.

Goodday!

Thanksforyouremail.Asyourproblem,wehavealready

discussedwiththeconferencecommittees,wewillofferyouthreeways

tosolveyourproblem:

1,Wesuggestyoucanaskyourfriendoryourrelativeswholiving

inothercountrytohelpyoumakethepayment.

2,Ifyouwantmakethepaymentonsitetheconferenceandpublish

yourpaperonthistimeconferenceproceedings,weneedyourhelpin

followingaspects:

A,pleaseaskyourorganizationtoofferaproofthatyouwill

attendtheconference.

B,pleasescantheflightticket,yourpassportandvisaforus.

3,youcanmakethepaymentonsitetheconference,wewillarrange

thepresentationtimetoyou,butyourpaperwilltransfertoother

upcomingconferenceforpublishing，andwewilljustofferyouthe

presenter’scertificatewithhandwritinginsteadofprinting.

Wehopeoneofthesemethodscansolveyourproblem,andweare

waitingforyourkindlyreply.

Bestregards!

3.不能按时注册,但是很想注册

Dearauthor:

Thankyouforyoursupport.Wealreadydiscussedwiththe

conferencecommittees,wewillextendtheregistrationdeadlinefor

you.Pleaseemailuswithyourregistrationform,paymentproofand

finalpaperbefore25April.Wishyouaniceday.

4.作者不能来参加会议,但是已经付款

Thanksforyoursupport.Wearegladtoansweryourquestionthatyour

attendancetotheconferenceisnotrequired.Theproceedingand

certificatewillbesenttoyouaftertheconference.

5作者咨询如何达到会场

Thanksforyoursupport.Wearegladtoansweryourquestion.Thereis

nonon-stopflightfromCairotoPunesofar.PleaseflytoNewDelhi

andtransfertheflighttoPune.Taxicouldbethemostconvenient

transportationbetweentheairportandtheconferencehotel.

6作者咨询是否已经出版了自己的书

DearDrRawanAbulail,

Thanksforyoursupporttotheconference.Pleaseacceptourapology

ofnotreplyingyourmailintimebecauseofthenetworkproblemfew

daysago.Yourpaperhasalreadybeenpublishedonourjournal,thank

youagainforyourpatienceandcooperation.

Regards,

Kitty

7.出版了书的内容有问题,怎么回答作者

Dearauthor,

Thankyouforyoursupport.Wearesorryforthetroublescaused.We

willdiscusswithourcommittesabouttheproblemlater.Andwewill

trytomakeforthemistake.Pleasewaitpatiently.Thankyouagain.

8.作者不能进我们的网站

Dearauthor

Thankyouforyoursupport.Wearesorryfortheinconvenience

caused.Theremightbesomethingwrongwithournetworklink.Wewill

solvetheproblem,Pleasecheckitsoon.Thankyouforyourpatience.

9.作者咨询不来参会,文章会出版吗.

DearFlorinsiahLorin,

Thanksforyoursupport.Wearegladtoansweryourquestion.

1,Thefullpaperwillbepublishedonthejournal.

2,Paymentcanbefinishedbybothcreditcardandbanktransfer.

Payingonsiteisnotavailable.

3,Yourattendanceisnotrequired.Yourpaperwillstillbe

published.

Regards,

Kittyl

10.作者索要邀请信

Weareonlyallowedtoissuetheinvitationlettertotheparticipants

whoregistersuccessfully.

11.作者询问没有收到书或光碟

Pleasekindsnotethatwe（ICXXX）havepostedtheproceedingand

receipttoyouonMayXX,2012byChinaordinarypost（tobelowpost

address）.Thetrackingnumberis:

RAXXXXXXXCN.Wouldyouplease

tracingtheparcelbywebsite:

12.注册时间临近,作者还没注册

Thedeadlineofregistrationisapproaching,butwehaven'treceived

yourregistrationform.Pleasekindlynotethattheregistrationform

shouldbesenttousbefore1stMay.Iamlookingforwardtoyourfast

reply.Thankyouforyoursupport.

13.作者在注册期到了之后都没有回复注册需要的东西.

Pleasekindsnotethatwehavesentthenotificationtoyourmailbox

jhko@inhatc.ac.kronMay15,butwehavenotgotanyresponsefrom

you.Wearesorrywecannotacceptyourpapernowsincethe

registrationisclosed…...Pleasekindsunderstand.

14.作者要求退款,咨询退款什么时候到?

AftercheckingwiththeFinancialDepartment,itisconfirmedthatwe

haverefundedyourmoneyandtheaccountnumberonMayXXandwe’ll

advicethepaymentprooftoyoulater（attachedpaymentproveisfor

yourkindreference）…..

15.发给我们汇款凭证后很久都没有给他任何回复的邮件:

Wewillcheckitandgiveyoufeedbacklater……

Wearesorryforthelateresponsesincesometechnicalproblemof

ouremailbox.Don’tworry,ICEMTwillcollectyourpaperfor

publish.Foryourpaymentissue,ICEMTsecretarystillcheckingitand

willgiveyoufeedbackassoonaspossible.

Normallywearesuggestedtopaytheregistrationfeebycredit

cardbecauseitisnohandlingchargeanditiseasyfortracethe

paymentstatus.Butifsomepeoplewithoutcreditcard,wewilloffer

thebankinformationforT/T.Forthatcase,wehavetocontactwith

financialdepartmentwhichislocatedinSingaporetocheckthe

paymentstatus.Itisnotconvenientforusandhastobewaitingfor

longertime.Asweknowbanktransferneedtakeatleastaweekto

reachourside,andourfinancialdepartmentwilldealwithmany

remittancesforalltheconferenceofourassociation,notonlyICEMT,

soalsoneedtaketimeforcheckingeverysingleremittance.

Weareapologizingfortheinconveniencecausedandwewill

appreciateforyourkindunderstanding.Hopeyouwillstillsupport

ourconference.WearelookingforwardtoseeyouinJejuIsland.

16.关于询问订酒店如何到达等问题的回复:

DearProf.WageehEl-Askary

ThanksforyoursupporttoICPES.

Thereisarouteforyourreference,fromCairotoPune,youcantake

theflightviaKuwaitorDoha,andthenMumbai,MumbaitoPuneisnot

far,youhavetwochoiceswhichiseitherbybusorflight.Youcan

getalltheinformationyouneedbyinternetandchoosethemost

convenientone.

YoucanalsorefertotheconferencevenueinwhichICPESwillupload

theinformationontheconferencewebsiteattheendoftheSeptember.

Youcancheckitout.Thankyouverymuch.

Bestregards

XXX

17.回复确认付款:

Thankyouforyourquickreply.Iwillcontactourfinancial

departmenttocheckyourpayment.Ifwehavereceivedyourpayment

proof,wewillposttheproceedingtoyou.

Iwouldappreciateyourkindunderstanding.

BestRegards

18.作者说已经注册,但是没有出版他的文章:

DearVioricaBanciu,

Thankyouforyouremail.Pleasekindlynotethatwehavenever

receivedyourregistrationdocumentsbeforeICLLL2012conference.So

wecan'tpublishyourpaper.Ithinktheremustbeamisunderstanding

betweenus.Ifyouhavepaidthefee,couldyoupleasesendmeyour

paymentproof?

Iwilldealwiththismatterasap.

Pleasecontactmypersonalemai:

dana@iedrc.org

19.作者询问文章能否被检索:

Weapologizefornotreplyingyouearlier.Hopingthatthiswillnot

causeyoutoomuchtrouble.

Ourorganzationandcommitteesarecontactingwiththeindexregarding

thisstiuation.Butwehavenotreceivedanyfeedback.Couldyouplease

waitpatiently?

Wewillsolvethisproblemactively.

BestRegards

Weshouldapologizeforyouforthisinconveniencecaused.Untilnow,

wealsodonnotreceiveanyfeedbackaboutindexing.Wewillcontact

withtheofficeactively.Ifthereareanyinformation,wewillput

themontheconferencewebsite.Hopeyourkindunderstanding.

Thankyouforyourmail.Pleasewaitpatiently.Usually,itwillspend

about1yeartobeindexed

20.作者不能来参会的:

DearSir,

Thankyouforyouremail.Pleasedonnotworry.Wewillpostyouthe

proceedingCDandofficialreceiptinonemonth.Wewillappreciate

yourkindunderstanding.

21.邀请当大会主席

DearHuiWeiLin,

Sorrytobotheryou.Ourorganziationandcommitteeshavereviwedyour

registrationformandpaper.Wethinkyouhaveabilitytobethe

sessionchairduringtheconference.Sowewanttoinviteyoutoserve

asonesessionchairforsession8.Moreinformation,pleasecheckthe

programupdatedonthewebsite.Pleasereplyusbefore10thDecember

2012,Lookingforwardtoyourkindreply.

刚收到作者邮件后的第一封回复:

DearChao-LungChiang:

Thankyouforyoursupport.Yourpaper“ArtificialImmuneSystem

forMultiple-fuel-constrainedGenerationScheduling”hasbeen

received.OurOrganisingGroupwillreplyyourenquiryin3working

days.Ifyouhaveanyquestionregardingtheconference.pleasevisit

thewebsitewhereinformationabouttheconferencewillbeupdatedas

itbecomesavailable.

Bestregards

Tomalina

邀请作者做审稿专家第二封邮件:

DearChao-LungChiang:

Thankyouforyoursupportfor